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Careers

WE ARE HIRING…JOIN OUR AWARD-WINNING TEAM TODAY!

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Position Summary:

The Resort Operations Manager is responsible for providing quality guest service within the guidelines specified by Glen Ivy’s standard operating procedures, from the initial greeting to the farewell of all guests who visit the Resort. He or she will manage the daily work habits and oversee the operations of the following indoor and outdoor areas; Spa Hosts (Indoor/Outdoor Pool Areas), Bath House Hosts (Indoor Upscale Locker Room), Grotto/Club Mud Hosts (Specialty Social Spa Experience Areas, Indoor and Outdoor), Security, and Housekeeping with laundry responsibilities, as well as provide an equal partnership to the Guest Services Manager, who oversees all front desk operations (Guest Services Spa Coordinators) and Retail Associates. This position is expected to work weekends and rotate open, mid, and evening shifts with all other managers in the Resort through MOD (Manager on Duty) shifts.

 

 

This position is comparable to a Rooms Division Manager within a hotel, with a high level of attention to cleanliness, maintaining capacity expectations and the overall Resort setting. The Resort Manager is responsible to see to the comfort and safety of every guest that visits the resort and for resolving any guest concerns that may arise while managing the operations of the resort. This position requires a high degree of initiative on the part of the person holding it, as well as dedication to the company and efficiency with leading the staff. In this position, your duties would include working closely with the Facilities Maintenance Director, and the Spa Director, throughout the day to ensure guests are well cared for and maintain consistent and strong guest interaction and conversation. The Resort Manager is expected to participate with Human Resources in order to interview, hire, train, develop, retain, coach and counsel, conduct performance and salary reviews.  As well as resolve employee problems, provide open communication vehicles, discipline and separate employment as appropriate while supporting department leaders.

 

It is solely the Resorts Managers responsibility to spot check public areas for cleanliness and appearance independently and during daily walk through inspections and verify the resort standards are being met, authorize the schedules for department staff, and manage the expenditures and budgets to make sure they are being maintained. The Resort Manager will attend daily meetings with their direct report, the Director of Operations, as well as sit in on executive meetings in the Director’s absence. The day to day operations of the resort rest squarely on the Resort Manager and a commitment to a quality experience.

 

License(s): Preferred but not required: CPR and First Aid Certified, Blood Borne Pathogen Trained, Certified Spa Supervisor, or Food Handler’s Card or SERVSAFE certification a plus

 

Education/Training: High School Diploma, BA or BBA in Management or Hospitality and Tourism

Management preferred.

 

Experience: 3+ years hospitality supervisor/management experience required

Resort/Spa experience, a plus

Customer Service

Inventory Control

Janitorial or Commercial Cleaning/ Housekeeping or Grounds keeping experience a plus

Guest interaction and employee relations

Experience with POS software, a plus

At least two years’ experience in a guest service-related position

 

Job-Related Skills:

Ability to tolerate outside work in various weather conditions for a full 8 hour shift.

Flexibility

High energy

Multi-task

Team player

Trouble shooter

Organization

Communication

Self-motivated

Common sense

Exceptional Guest Service Skills

Strong attention to detail

Ability to motivate staff

Ability to make logical and effective decisions

Achieve goals while managing and leading staff effectively and enthusiastically

Proficient in excel, word, and outlook, and retail point of sales systems

Cash handling

 

Results Expected:

In this position, the employee is expected to diligently and frequently review inventory, assess loss and create loss prevention plans. This will aid in maintaining the company’s goal for Net Income. Expected ensure Guest Service and Guest Satisfaction is a priority to the team. When these goals are realized, on a consistent basis, a higher level of guest satisfaction will result. With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the Net Income figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

 

Vital Factors:          

Net Income from Operations, Revenue per FTE, Spend per Guest of $130, Guest Satisfaction Rate with a goal of 90%, Net Income and department employee injuries minimalized to eliminate claims.

 

Essential Duties & Responsibilities:

General:

  • Represent Resort to Resort guest.
  • Maintain appropriate decorum, appearance and professionalism at all times.
  • Inform Spa’s guest of products available for retail sale
  • Educate our guest on the benefits of both the product and the service they are receiving
  • Schedule and facilitate staff meetings as needed.
  • Communicate with the Director of Operations in regards to equipment shortages, scheduling errors and Compensation errors.
  • Follow all company policies, procedures, and safety requirements
  • High attention to quality, detail, teamwork and customer service
  • Maintaining Glen Ivy’s standard for excellence in the spa industry
  • Must attend classes, seminars, shows and conventions
  • Build Positive Relationships
  • Give each and every Glen Ivy guest 100% of yourself during their time with you
  • Create a Glen Ivy Experience for them
  • Create an environment that provides a Quality Experience for every guest.
  • Ensure a fun atmosphere
  • Train and motivate staff to assure for a high level of guest experience.
  • Assure that all staff is in compliance with all established standards and expectations of Glen Ivy as detailed in the employee handbook including timekeeping responsibilities, attendance, dress code, etc.
  • Deliver of Corrective Actions and Performance Improvement Plans
  • Assure attendance at the pre-shift meeting for all opening staff. If staff isn’t scheduled for AM preshift, communicate any happenings to PM Staff.
  • Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Maintain clear and consistent communications with other department Managers as well as Hosts.
  • Document and address any disturbance, hazardous condition, or safely issue throughout the day.
  • Schedule and facilitate staff meetings and training sessions.
  • Follow all company guidelines, procedures, and safety requirements.
  • Pay high attention to quality, detail, teamwork and guest service and hold employees accountable.
  • Maintain Glen Ivy’s standard for excellence in the spa industry.
  • Pass all certification programs.
  • Work in any other position across property as necessary.
  • Retain service, product and program knowledge.
  • Assure that all outdoor areas (excluding F/B, landscaping and Cabanas) are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times.
  • Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day.
  • Must be able to develop and maintain strong and positive communications with Glen Ivy employees.
  • Assist in staff training in service, support and nurture others in developing their skills
  • Create and develop programs/ideas to promote stronger emotional connections with our guests
  • Actively participate with The Fountain, Employee Recognition and Safety Teams.
  • Work closely with Trainers/Educators in developing ongoing training programs; “document the magic” so that we can replicate the experience.
  • To develop and implement an overall structure and plan that is proactive in nature and aggressively engages our guests.
  • Managing and motivating team to meet/exceed daily, weekly and monthly sales goals.
  • Maintain knowledge of current sales/retail trends/spa services and share within team/company
  • Works with staff on ensuring guests feel welcome and our number one priority.
  • Recommend changes to improve the business as needed, i.e. finding new ways to continually improve and encourage staff to use the Improve Our System forms.
  • Communicate needs to Employees services, interview potential staff and complete necessary paperwork to fill open positions.
  • Conduct performance reviews
  • Employee appreciation and recognition including participation in all recognition committee initiatives
  • Attend and participate in company meetings and committee’s as needed.
  • Manage inter-department compliance issues, with the assistance of employee services manager.
  • Managing stock levels and making key stock decisions about stock control with the SL Team. Oversee monthly physical inventories. Ensure all inventories in Guest Service areas and store rooms are managed appropriately to minimize shrinkage.
  • Work with Warehouse and others to ensure all products are received and properly priced and coded correctly before going to the sales floor. If concerns arise after the placement of product in the ringing of any item, action is expected to be taken with partnership of IT and the Director of Operations immediately.
  • Analysis and reporting of sales figures daily, weekly and monthly to ensure current and future sales revenue goals are met/exceeded and maintained.
  • Timely weekly, monthly, annual department reports: 15 top/slow selling items by dollars and pieces, MTD sales to budget by outlet, out of stock, par levels, overtime, staffing, plus others as needed determined by the president for monitoring business activity.
  • Assist with sales support for high traffic days and related holidays i.e. Christmas, summer and special events/promotions.
  • Ensure staff is able to take proper lunch breaks and provide coverage as needed for Breaks.
  • Work with the Spa Administrator on creating and maintaining the scheduling of employees
  • Enforce proper uniform procedures.
  • Maintain a consistent presence and spirit of service.
  • Constant review of profitability.
  • Recognize and develop talent.
  • Collaborate with all Departments.
  • Assist in other operations departments as a manager on duty and work closely with all operations leaders.
  • Responsible for ensuring positive staff morale.
  • Ensure a meaningful, memorable, and enjoyable experience for all guests.
  • Determine guest’s needs, expectations and satisfaction to resolve conflicts and complaints as they arise.
  • Respond to guest concerns in a professional and compassionate manner. Handle the situation in a way that the guest is satisfied with the resolution, and is reasonable in relation to the severity of the complaint.
  • Maintain a high level of personal integrity and standards.
  • Follow and enforce all company policies at all times.
  • Uphold company service standards at all times.
  • Assist and serve guests and team members in a sincere and courteous manner.
  • Interact and work closely with all departments in a professional manner to ensure guest satisfaction.
  • Ensure that shift duties are being followed and completed in a daily basis in all areas.
  • Report any issues to the Director of Operations.
  • Constantly work to maximize revenues by initiating strategies that encourage the up selling of services and amenities.
  • Monitor and report guest count throughout the day and recommend/make adjustments to staffing levels as needed.
  • Be present and available to assist guests promptly and efficiently. Maintain a professional posture at all times and always be overly attentive to guest satisfaction.

The Club Mud & Grotto:

  • Responsible for the daily operations of Club Mud and Grotto. (Social Spa experience)
  • Responsible for the performance and quality of Club Mud and Grotto, as indicated by guest experience and survey comments.
  • Manage staff and schedule employees to up sell on property by performing walk-through’s and doing demos
  • These two areas of Glen Ivy are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service and overall performance.
  • An essential function of the Grotto and Club Mud Host is to be an advocate for the needs both staffing and maintenance of the department to ensure proper operation and flow is maintained at a high level of performance.
  • Assisting in any activity deemed necessary for the normal operations of the Grotto/ Club Mud
  • Be a role model for Grotto and Club Mud team proper behavior, attitude and work ethic.
  • Assist with the communication processes to and from the team.
  • Provide support for the team so they can be effective in their job.

Resort/Spa Hosts:

  • Ensure that employees maintain a safe, enjoyable, fun and relaxing guest experience for all Glen Ivy guests.
  • Work on procedures and ensure staff to exceed our guest’s expectations.
  • Guest survey comments and feedback regarding the spa host related areas are maintained at 70% or above Exceeds Expectations.
  • Proactively assure that Spa grounds and Spas free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day.
  • The spa must be photo ready at all times.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner as needed or ensure that radio calls are answered promptly and professionally.
  • Properly report guest injuries through guest injury reports.
  • Be diligent and aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items.
  • Have a high visibility on the outside of the property and to our guests.

Bath House:

  • Ensure that all items listed on the Bath House Checklists are being done consistently.
  • Ensure that deep cleaning and cleaning company
  • Ensure that maintenance related items are communicated through Net Facilities.
  • Ensuring linen levels are appropriate and there is enough stock for the day. Connect with Linen Company if levels need to be adjusted.
  • Ensure that all safety related items are addressed swiftly and with caution.
  • Ensure laundry area is kept safe, clean and swept.
  • Ensure that towels are kept organized and in the proper place.
  • Maintain overall appearance and organization of the bath house and laundry area.

Additional Responsibilities:

  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage Taking the Waters admission line as needed.
  • Pro-actively interact with guests and answer questions as needed.
  • As a Company Leader, positively participate in committees and other programs
  • Be an Ambassador for the Spa to the guests and co-workers
  • Work to ensure the highest quality of customer service to Glen Ivy guest; will help to assure that all standards and expectations are being followed so that we exceed our guest’s expectations in our service related survey categories 90%.
  • Attend to the needs of Spa guests

Opening Shift:

  • Adhere to the checklists and ensure that tasks are consistently completed.
  • Check the Call Out line and forward messages to the proper areas. Record call outs for the closing report and address staffing issues as needed.
  • Conduct a thorough property check to ensure that all areas are preparing for opening.
  • Check in with opening staff and address any challenges and issues in each area.
  • Check property for Maintenance, housekeeping, safety issues and address immediately. Ensure property is in compliance with all Health and Safety Codes prior to opening.
  • Address any closures or delay in operation of equipment or amenities. Determine how it will affect the

operation and address it in a manner that upholds company standards and policies.

  • Lead the morning kick-off meeting. Prepare staff for the day ahead in a manner that is positive and that encourages camaraderie and a builds a cohesive team environment. Personalize the meeting to reflect current challenges and opportunities.
  • Assure that there are sufficient linens for the day.
  • Assure that all areas are properly staffed, that all maintenance items are assigned and addressed in a timely manner, and that Spa buildings and grounds are immaculately clean and presentable.
  • Report any operational challenges that require a change in normal procedure and ensure that it is effectively communicated to all departments and staff.
  • Communicate closely with the Closing Manager in order to have a seamless handoff.
  • Ensure follow through on all unresolved issues and communicate all guest service and operational challenges.
  • Report sales initiatives and trends from the morning and assist the Closing Guest Experience Manager in preparing a plan to maximize revenues and guest satisfaction for the remainder of the day.
  • Closing Shift:
  • Adhere to checklists and ensure that tasks are consistently completed.
  • Ensure that the closing staff in each department checks out with you prior to leaving their areas and that all duties have been completed.
  • Ensure that there are sufficient operating linens for the following day.
  • Ensure that all cash drawers are closed and balanced each evening and report any discrepancies to accounting immediately.
  • Ensure that all Grotto Classes are closed for the day.
  • Complete the Closing report each evening and distribute via email to the leadership team. Ensure that the report is accurate and sufficiently represents the happenings of the day and all items of importance.
  • Ensure that the property is tidy, all inventory and supplies are stored properly, all areas are locked and secured, and all closing tasks have been completed prior to exiting the property.
  • Follow up on any operational challenges and issues to ensure that they are addressed promptly.
  • Ensure the property is closed to open.

The Guest Experience Manager will oversee and nurture the experience of all Glen Ivy guests, from the initial greeting to the farewell. He or she will manage the daily work habits and operations of the following areas;

Central Reservations agents, Resort Coordinators in the service buildings as well as Guest Services, Resort Hosts, Grotto Hosts, Security Hosts, and Bath House Hosts.

The Guest Experience Manager will be responsible for guiding these teams into a vibrant, urgent and accountable group while maintaining and nurturing the Glen Ivy Values and Mission. There is a strong expectation of leading by example and to have a great degree of visibility and to assist in building a strong Team that is dedicated to growing and nurturing the vital factors of the company employee and supporting the Glen Ivy commitment to be an employer of choice. The Guest Experience Manager will maintain consistent and strong guest interaction and conversation. A commitment to a Quality Experience the Guest Experience Manager should be high energy and high touch.

Results Expected:

In this position, the employee is expected to diligently and frequently review inventory, assess loss and create loss prevention plans. This will aid in maintaining the company’s goal for Net Income. The Guest Experience Manager will also be expected to ensure Guest Service and Guest Satisfaction is a priority to the team. When these goals are realized, on a consistent basis, a higher level of guest satisfaction will result. With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning guests. Finally, a positive by-product of the Net Income figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

Vital Factors:

Revenue per FTE, Spend per Guest, Guest Satisfaction Rate with a goal of 90%, Net Income and department employee injuries minimalized to eliminate claims. Ability to analyze financial data to maximize profits is a must.

License(s):

First Aid and CPR certified and Certified Spa Supervisor is a plus.

Education/Training:

High School Diploma required, BA or BBA in Management or Hospitality and Tourism

Management preferred, Certified Spa Supervisor Certification preferred and mandatory within one year of employment.

Experience:

3+ years hospitality supervisor/management experience required

College degree in hospitality and/or tourism management preferred

Resort/Spa experience, a plus

Experience with POS software, a plus

Job-Related Skills:

Self-Motivated

High Energy

Ability to make logical and effective decisions

Exceptional Guest Service Skills

Strong attention to detail

Confident in dealing with staff and guest issues

Effective team leader

Ability to motivate staff

Sales and service training development and execution

Must be able to work with minimal supervision,

Prioritize multiple tasks

Achieve goals while managing and leading staff effectively and enthusiastically

All aspects of Financial Management: inventory, sales reports, other financial tools and reports

Proficient in excel, word, and outlook, and retail point of sales systems

Excellent communication skills with a strong attention to detail

Essential Duties & Responsibilities:

General:

  • Must be able to develop and maintain strong and positive communications with Glen Ivy employees.
  • Assist in staff training in service, support and nurture others in developing their skills
  • Create and develop programs/ideas to promote stronger emotional connections with our guests
  • Actively participate with Employee Recognition and Safety Teams.
  • Work closely with Trainers/Educators in developing ongoing training programs; “document the magic” so that we can replicate the experience.
  • To develop and implement an overall structure and plan that is proactive in nature and aggressively engages our guests.
  • Managing and motivating team to meet/exceed daily, weekly and monthly sales goals.
  • Maintain knowledge of current sales/spa services and share within team/company
  • Works with staff on ensuring guests feel welcome and our number one priority.
  • Oversee required meetings: sales, safety, monthly dept., and participate in others as needed
  • Recommend changes to improve the business as needed, i.e. finding new ways to continually improve and encourage staff to use the Improve Our System forms.
  • Communicate needs to Employees services, interview potential staff and complete necessary paperwork to fill open positions.
  • Conduct performance reviews
  • Employee appreciation and recognition including participation in all recognition committee initiatives
  • Attend and participate in company meetings and committee’s as needed.
  • Manage inter-department compliance issues, with the assistance of employee services manager.
  • Managing stock levels and making key stock decisions about stock control with the President/CEO and CFO.
  • Oversee monthly physical inventories. Ensure all inventories in Guest Service areas and store rooms are managed appropriately to minimize shrinkage.
  • Analysis and reporting of sales figures daily, weekly and monthly to ensure current and future sales revenue goals are met/exceeded and maintained.
  • Timely weekly, monthly, annual department reports.
  • Assist with sales support for high traffic days and related holidays i.e. Christmas, summer and special events/promotions.
  • Ensure staff is able to take proper lunch breaks and provide coverage as needed for breaks.
  • Work with the Resort Administrator on creating and maintaining the scheduling of employees
  • Enforce proper uniform procedures.
  • Maintain a consistent presence and spirit of service.
  • Constant review of profitability.
  • Recognize and develop talent.
  • Collaborate with all Departments.
  • Assist in other operations departments as a manager on duty and work closely with all operations leaders.
  • Responsible for ensuring positive staff morale.
  • Ensure a meaningful, memorable, and enjoyable experience for all guests.
  • Determine guest’s needs, expectations and satisfaction to resolve conflicts and complaints as they arise.
  • Respond to guest concerns in a professional and compassionate manner. Handle the situation in a way that the guest is satisfied with the resolution, and is reasonable in relation to the severity of the complaint.
  • Maintain a high level of personal integrity and standards.
  • Follow and enforce all company policies at all times.
  • Uphold company service standards at all times.
  • Assist and serve guests and team members in a sincere and courteous manner.
  • Interact and work closely with all departments in a professional manner to ensure guest satisfaction.
  • Ensure that shift duties are being followed and completed in a daily basis in all areas.
  • Report any issues to the Director of Operations.
  • Constantly work to maximize revenues by initiating strategies that encourage the up selling of services and amenities.
  • Monitor and report guest count throughout the day and recommend/make adjustments to staffing levels as needed.
  • Be present and available to assist guests promptly and efficiently. Maintain a professional posture at all times and always be overly attentive to guest satisfaction.
  • Demonstrate an accurate knowledge of all services offered and a vast knowledge of the operations of the Resort in order to effectively assist guests.
  • Report any violations of Glen Ivy policies, procedures, and illegal or elicit behavior to the Director of Operations.
  • Work closely with security to ensure that all guests are acting in a manner that is conducive to a Resort atmosphere. Immediately address guests that are disruptive and unruly and take necessary steps to ensure their safety and the safety of others.
  • Enforce all alcoholic beverage policies and be proactive in preventing guests from becoming over-beveraged. In the event that a guest does become over-beveraged, handle the situation in a manner that upholds the company’s policies and standards.
  • Conduct daily safety checks of the property and report safety issues promptly and follow up to ensure resolution.
  • Be prepared deal with emergency guest first aid incidents in a manner that protects our staff, guests and the company.
  • Perform operation checks and perform any and all functions of departments as needed to ensure smooth operation of department and the deliverance of excellent guest service.
  • Report operational problems/concerns to the Director of Operations and the manager of the department involved.
  • Constantly rotate throughout the property to ensure all housekeeping, cleanliness, sanitation standards are being met at all times and are in compliance with Health Codes.
  • Work with managers and supervisors on a daily basis to meet all established organizational departments goals and objectives.


Must be able to work operation hours of 9:00 am- 6:00 pm and available on Sundays and Monday to be considered. 

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; great health insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E.

 

***Have one year of Register experience in a high-volume environment plus a positive attitude?!? Apply Now!

Seasonal Staffing: February 1 – October 31,2018.  Operation hours of 9:00am- 9:00pm and must available at 24+ hours per week.  

Position Summary: The Resort Coordinator is responsible for day to day check in and check out operations of the guest service reception/front desk departments, treatment buildings and/or bath house front desk. They are to hold the guest service position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales.

— Position Qualification Requirements —

  • Schedule: Must be able to work operation hours of
    • 9:00am- 6:00pm
  • License(s): N/A
  • Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.
  • Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Essential Duties:

  • Knowledge of all services, promotions, programs and products.
  • Make eye contact with each guest and give them the Glen Ivy Welcome
  • Provide each guest upon leaving with a sincere thank you for visiting.
  • Ask each guest to put a tab on file for their convenience.
  • Properly fill in and update each guest profile.
  • Inspire a memorable, meaningful and enjoyable experience in everyone, everyday.
  • Maintain the essential E 3s: Engage Everyone, Every time.

Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the Glen Ivy Welcome when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.

E.O.C

Seasonal Staffing: February 1 – October 31,2018.  Operation hours of 9:00am- 9:00 pm and must available at 24+ hours per week.  Must be available Sundays and Mondays to be considered.

Position Summary: Provide guests and employees with clean and sanitized utensils, pans and equipment. Provides prep work as needed.

— Position Qualification Requirements —

  • License(s): Riverside County Food Handlers Card
  • Education/Training: High school diploma or equivalent.
  • Experience: 1 year quality/ high volume kitchen experience

Job-Related Skills:

  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Ensure clean and sanitized utensils, plate ware, glassware and equipment.
  • Responsible for setting up and closing down dish machine according to company standards.
  • Preventive maintenance of dish machine.
  • Ensure proper storage of pots/pans and equipment according to sanitation and company standards.
  • Cleans walls, floors in dish area, kitchen line and front of house.
  • Cleans and wipes down all tables and chair in employee café eating area.
  • Cleans and sweeps floor at café employee eating area
  • Perform shift change and/or opening, closing duties.
  • Arrive to work on time, attend daily and monthly shift meetings on time.
  • Adheres to and maintains all kitchen SOPs
  • Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
  • Maintain storage of proper chemicals and supplies required for the dish machine.

Additional Responsibilities:

  • Follows the established working schedule for the kitchen team.
  • Works as a member of the team.
  • Maintains clean as you go policy.
  • Maintains clean work areas, utensils, and equipment.
  • Give suggestions to the Lead Line Cook, Sous Chef and F&B Manager on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Ensure an efficient flow of production.
  • Ensure that items are rotated and FIFO is followed.
  • Performs miscellaneous job-related duties as assigned
  • Performs prep work as needed.
  • Receives deliveries as needed.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

Seasonal Staffing: February 1 – October 31,2018. 

Operation hours of

  • Monday – Wednesay 9:00am- 6:30pm
  • Thursday  – Sunday  9:00am-9:00pm 
  • Must be available at 24+ hours per week available Sundays and Mondays to be considered.

Position Summary:  Responsible for the preparation and presentation of all food items as called for by the menu. Must be available to work evenings, weekends and some holidays.

License(s): Riverside County Food Handlers Card
Education/Training: High school diploma or equivalent.
Experience:

  • 1 year quality/ high volume kitchen experience.
  • Job-Related Skills:
  • Basic math skills.
  • Has good cooking skills
  • Has good knife skills
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Job-Related Skills:

  • Basic math skills.
  • Has good cooking skills
  • Has good knife skills
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

E.O.E.

Seasonal Staffing: February 1 – October 31,2018.  Must available at 24+ hours per week.  

Position Summary: A Resort Host Attendant should be an Ambassador for the Resort, to the guests and co-workers and communicate concerns and needs to the Resort Manager. Provides and ensures a safe, friendly, and clean environment for our guests and is conscientious of the guests needs and surroundings. Responsible for assuring that all outdoor Spa areas, Grotto and/or the Bath House are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. An area of focus will be designated in advance and communicated with the Host. Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging with individuals during the course of their day.

It is imperative the Host-Attendants operate the department at a level reflective of Glen Ivy high standard for guest service. The position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Resort Manager; report any alarms similarly.

When assigned, in the Bath House, the position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

— Position Qualification Requirements —

  • Schedule: Must be able to work operation hours of
    • 8:00am- 8pm Sunday through Wednesday
    • 8:00am- 10pm Friday, Saturday and Sunday
  • Education/Training: High School Diploma or equivalent preferred.
  • Experience: Min of 1 year experience in a guest service-related position, housekeeping or grounds keeping experience.
  • Job-Related Skills: Requirements include basic reading, writing and math skills and some housekeeping experience is preferred. You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 50 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping and kneeling.

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and Spas are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • High attention to quality, detail, teamwork and guest service.

E.O.C.

Seasonal Staffing: February 1 – October 31,2018.  Operation hours of 9:00am- 9:00pm and must available at 24+ hours per week.  

Position Summary: Assists the Cabana team under the supervision of the Cabana Host Supervisor and the Executive Chef. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction.

— Position Qualification Requirements —

Must be available Saturdays and Sundays

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience: 1 year high quality/ high volume restaurant service experience.

Job-Related Skills:

  • Strong addition, multiplication, division skills.
  • Strong attention to detail.
  • Present a neat appearance.
  • Strong organizational skills.
  • Strong communication skills.
  • Able to do repetitious work accurately.
  • Able to work a flexible schedule, including weekends and holidays.
  • Responsible for maintaining guest safety in Cabana areas, ensuring professional and consistent adherence to GIHSS standards
  • Able to stand long hours and must be able to perform the duties of the position under pressure from high volume of guests.
  • Able to tactfully and pleasantly resolve issues with internal and external customers.

Essential Duties & Responsibilities:

  • Reports to the Executive Chef on the days bookings and needs of the kitchen & F&B
  • Ensure complete satisfaction of the guest.
  • Ensure completion of all assigned side-work.
  • Adheres to and maintains all F&B SOP’s
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Compute and record transactions.
  • Accurately identify prices of goods and tabulate bills using POS system.
  • Directly performs works and assists with high volume of guests.
  • Busses tables/ dining area as needed.
  • Issue receipts or change due to customers.
  • Expedites guest flow to ensure smooth transition from service to purchase to exit.
  • Adheres and enforces GIHS cash handling, over/short policy.

Additional Responsibilities:

  • Maintains clean work areas and equipment.
  • Up-sell products as the opportunity arise.
  • Receive payment by cash, credit cards, gift cards or automatic debits.
  • Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
  • Has strong knowledgeable of spa products and cross sells.
  • Performs miscellaneous job-related duties as assigned

 

Seasonal Staffing: February 1 – October 31,2018.  Operation hours of 9:30am- 6pm and must available at 24+ hours per week.  Must be available Sundays and Mondays to be considered.

Position Summary: This position has a high expectation for interactive contact in an ever-changing, fast paced environment. Massage Therapists at Glen Ivy Hot Springs will be proficient in massage and possess impeccable guest service skills.  Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage Therapists at Glen Ivy Hot Springs will support and positively participate in in-house continued education through Glen Ivy Hot Springs Education Team.  It is an absolute expectation that all Massage Therapists will perform all services offered by Glen Ivy Hot Springs, with the exception of specialty services to include, but not limited to, Shiatsu, Lomi Lomi, Craniosacral, Reflexology and Reiki. Because of the length of time with Glen Ivy seasonal employees may not be trained on body treatments.

 — Position Qualification Requirements —

License(s):   Current State of California Massage Certification/License,  County of Riverside License,

Education/Training:  Minimum 500 hours training from a qualified massage school (for part time and full time positions.)

Experience:  Preferred (although not required) at least 2 years’ experience as a massage therapist in a Spa with reputable references, or other professional atmosphere.  Preferred (although not required) at least 2 years’ experience in guest service or hospitality setting.

Job-Related Skills:   Exceptional massage skills.  Impeccable guest service and interpersonal relations skills.

Attitudes/Personality:   Positive, Open, Flexible, Ambitious, Self-Starter, Well-Rounded, Dedication to Wellness

Essential Duties & Responsibilities: 

  • Positively and effectively work with a large team.
  • Customize services to guest needs and preferences.
  • Be flexible and willing to work weekends and holidays.
  • Present a neat, clean and professional appearance and demeanor.
  • Ability to work in fast-paced day to day operations and outdoors as necessary.
  • Attend mandatory daily pre-shift meetings and participate with team stretches.

Additional Responsibilities: 

  • Responsible for thoroughly completing standard specified room maintenance and set-up and clean-up daily.
  • Actively and positively support and participate in all department and company meetings.
  • Commit to participation and support of continuing education, both external and internal.
  • Commit to participation and support of the wider massage and wellness communities.
  • Set up and perform chair massage as assigned/needed.
  • Perform all services, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Shiatsu or Lomi Lomi, Reiki, Reflexology & Craniosacral (for part time and full time positions)
  • Must communicate clearly, frequently and consistently with Massage Therapist Primary Educator(s), Guest Treatment Manager(s) and Spa Director.
  • Must support, complete and be committed to proper cleaning and care of stones used in hot stone massage and other treatments.
  • Must report all equipment, supply or maintenance issues to a MTPE, Guest Treatment Manager or Supervisor in an immediate and positive manner.
  • Support and positively communicate with other Massage Team members and employees of Glen Ivy Hot Springs.
  • Utilize the Improve our System to communicate improvements that will enforce/elevate the Glen Ivy Way.
  • Treat each guest as your #1 priority.
  • Communicate with leadership in regards to your physical well-being, additional rest breaks are needed you feel a strain related to work duties, a schedule adjustment of hours worked is needed, etc.
  • The various communication tools are used to obtain information. Examples, pre-shift, the Loop, TV monitors. Communication boards, mail boxes (should be checked each working day), corporate emails, and the Glen Ivy Way.
  • Participate in the use of self-care tools available.
  • Perform consecutive services.
  • Exemplify a positive attitude at all times.
  • Keep work areas clean and presentable.
  • Communicate needs to building host via radio or the communication board.
  • Ensure FIFO is being followed when pulling product from storage areas.
  • Take initiative when not booked to review Glen Ivy Way documents and complete test and keys.
  • Be open for growth, work with a team, be able to accept constructive criticism.

E.O.E

Seasonal staffing is begins February 1 through October 31st 2018. 

Schedule: Must be able to work operation hours of

  • 9:00am- 7pm Monday through Wednesday
  • 9:00am- 9pm Thursday, Friday, Saturday and Sunday

Performs all aspects of retail sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, maintaining store cleanliness, stocking and re-stocking daily, checking in guests for appointments, booking appointments, and accurately completing the sale on the point-of-sale register.

Experience: 1 year of retail experience preferred and a passion for fashion.

Job-Related Skills:

  • Excellent customer service skills.
  • Commitment to excellence and high standards.
  • Computer knowledge.
  • Able to interact and communicate effectively with all guests, employees and management.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Professional appearance and demeanor.
  • Creative, flexible, and innovative team player.
  • Ability to understand and follow written and verbal instructions.
  • Ability to manage priorities and workflow.
  • Ability to work in a fast and efficient manner.
  • Any combination of education, training, or experience that provides the knowledge, skills and abilities.

Essential Duties & Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Assists customers in an enthusiastic and courteous manner; greeting them promptly and cordially.
  • Provides excellent customer service.
  • Assists guest with any questions pertaining to store products. Be knowledgeable of products.
  • Communicate promotions and suggestive sell whenever possible.
  • Stocks and cleans the store for the best sales appearance and ease of use for the customer.
  • Maintains cleanliness of both the backroom and stock areas.
  • Re-stock products daily. Maintain back stock levels in both backroom and products drawers.
  • Maintain hanging standards of all garments.
  • Develops and maintains knowledge of all merchandise to effectively assist customers with accurate information; keeps current as new product lines are introduced.
  • Assists with merchandising efforts, displays and floor moves as needed.

 

Central Reservation Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an Automatic Call Distributor telephone while simultaneously interfacing with Glen Ivy’s multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.

Job-Related Skills:

  • Reading, writing and oral proficiency in the English language.
  • Computer proficient.
  • Proven ability to handle multiple tasks.
  • The ability to answer all incoming calls promptly with a pleasant tone of voice.
  • Communicate skills are open, articulate, constructive, and effective and must have a Can-do Attitude.
  • Emotional maturity and judgment, ability to remain calm, cool and levelheaded.
  • A proven ability to work varied shifts and holidays.
  • A proven professional who conducts themselves in business with only the highest sense of integrity and honesty.
  • Ability to answer all calls questions about Glen Ivy knowledgeably and professionally.
  • Ability to convert questions and inquiries into bookings.
  • Ability to optimize resources to maximize revenues.
  • Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to communicate in second language.
  • Ability to prioritize and organize and successfully complete work assignments.
  • Ability to remain calm and courteous with demanding/difficult employees and in pressure situations.
  • Ability to focus attention on details, be well organized and follow up.
  • Ability to maintain confidentiality of guest and employee information.
  • Ability to work cohesively and positively with other departments as part of a team.

Education/Training: High School graduate.

Experience: Hospitality environment. Sales experience. Call Center experience.

E.O.E.

Seasonal Staffing: February 1 – October 31,2018.  Operation hours of 9:30am- 6pm and must available at 24+ hours per week.  Must be available Sunday – Thursday to be considered.

The Spa Concierge is responsible for preparing, organizing and facilitating any and all activities within their scheduled treatment building. This includes following procedures, reviewing the service schedule, checking in guests, stocking and selling retail and communicating with Spa Attendants, Spa Services leadership and service providers. The Spa Concierge assists in overseeing and nurturing the experience of all Glen Ivy guests within the treatment buildings, from the initial greeting and check-in, to the warm farewell. There is a high expectation that Resort Coordinators will meet or exceed goals to include cross selling, up-sales and same day service sales.

Expected Results: Guest service and Guest satisfaction is a priority to the team. Providing excellent guest service and exceptional services ensures that we retain guests for the future and inevitably promotes the business and spa treatments.

Education/Training: High School Diploma required. Some college appreciated.

Experience:

  • 1 year customer service experience required
  • 1 year retail experience preferred
  • Merchandising, Inventory experience a plus
  • Resort and or Spa experience, a plus

Job-Related Skills:

  • Exceptional Guest Service
  • Merchandising
  • Motivation
  • Sales development
  • Proficient in excel, word, and outlook, and retail point of sales system
  • Excellent communication
  • Strong cash handling

Essential Duties & Responsibilities:

  • Greet and welcome incoming guests
  • Confirm service preferences
  • Ensure Intake Forms are filled out to completion for each guest
  • Provide niceties to each guest
  • Maintain cleanliness of the treatment building lobby and restrooms
  • Maintain stock levels of retail and back bar in treatment building
  • Communicate with Spa Attendants on building needs
  • Communicate with spa services leadership on any pertinent information
  • End of Day Updates and recap to Spa Services leadership
  • Merchandise Retail product in the treatment buildings
  • Assist guests with retail purchases
  • Assist guests with add-ons and tips
  • Communicate to staff schedule changes or other important guest related information
  • Participate in the Quarterly department meetings
  • Provide a warm farewell to each guest as they exit the treatment building

Additional Responsibilities:

  • Assist with the communication to and from the Employees and leadership
  • Assist with post service sales
  • Process guest returns that occur in the Massage or Salon
  • Meet/exceed daily, weekly and monthly sales goals for Spa Concierge Team
  • Maintain knowledge of current trends in the skin care/ nail care/resort/wellness industries
  • Attend required meetings: sales, safety, monthly dept., and participate in others as needed
  • Assist in physical inventories and regular cycle counts
  • Ensure all products have a sensor
  • Adjust and maintain the schedules of service providers as directed by leadership
  • Optimize daily service scheduling as directed by leadership
  • Respond to guest concerns in a professional and compassionate manner
  • Performs Room checks and documents violations
  • Sell, discuss, and book all services, promotions, programs and products
  • Properly fill in and update each guest profile using the intake form
  • Opening and Closing duties as needed
  • Take ownership of assigned responsibilities and job duties
  • Use proper telephone and radio etiquette
  • Problems solve potential problems and create solutions to ensure each guest a quality experience
  • Maintain knowledge of current promotions, programs and activities
  • Attend, engage and contribute to all staff meetings as scheduled
  • Follow all company standards and expectations, procedures and safety requirements
  • Fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties
  • Work positions across property as assigned or scheduled
  • Opening and Closing duties as needed

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Position Summary: The Guest Treatment Manager (GTM) will work to assure the highest quality of all Treatments offered to Glen Ivy Guests, and to assist with ensuring we exceed our guest’s expectations. The GTM will be involved in all guest recovery efforts that arise during his or her shift. The GTM will develop and maintain positive employee relations within spa services. He or she will work to optimize room utilization to increase the profitability of spa services. The GTM will oversee all aspects of provider departments; and work with the Spa Manager on treatment room sanitation and treatment room equipment maintenance/inventory. This includes an ongoing inventory list of equipment with the status and replacement schedule timeline.

The GTM is responsible for the daily oversight of effective and fiscally sound monitoring guest treatments and services provider schedules. Leverage all resources to effectively and efficiently meet business needs and goals. The GTM will oversee all pertinent reports related to scheduling and utilization, recommend processes and periodically review the scheduling process. The GTM will approve/deny employee time off based on business needs. The GTM will assure that schedules are accurate and that resources utilization is extremely efficient. This position blends all aspects of budget expenditures, yield management, employee relations, strategic and proactive communications. This position has a high expectation for interactive contact in an ever-changing, fast-paced environment. The GTM is expected to maintain a “high touch” approach, meaning that they are intimately involved in the daily operations of services and with Service Providers.

— Position Qualification Requirements —

Education/Training: High School diploma required. Some college preferred, with a concentration in Hospitality Management, CPR Preferred. Current license in Massage Therapy or Cosmetology preferred but not required. Member of a professional organization such as ISPA, ABMP, AMTA, PBA, or NCEA preferred.

Experience: Candidate must have demonstrated leadership experience. Previous experience in a resort/spa setting preferred. Knowledge and abilities in massage therapy or cosmetology are preferred. Impeccable internal and external guest service and relations (interpersonal communication) required. Basic computer literacy expected.

Attitudes/Personality: Embodies spirit of service, goal-oriented, entrepreneurial spirit, patience, always positive, supportive, organized, ability to forecast and implement a plan of action, works well within a structured environment, can hold others accountable. Must have the ability to handle competing priorities, stay on task, complete difficult projects or tasks with little direction, work with and mentor staff and Primary/ Educator Team members, successfully resolve internal and external concerns, and adjust schedule and line daily, always looking at business needs as a priority.

Job-Related Skills: None of the below are skills-They are “Additional Responsibilities” to be divided up and listed under “Leadership”, “Staffing”, etc.

  • Work towards ensuring that we exceed our guest’s expectations according to pre-established goals along with all Cultural and Service related Standards. Assure that these are known and embodied by the staff
  • Monitor and adjust service schedule to maximize treatment room utilization evaluating schedule daily and adjusted in a proactive manner to meet all business and guest needs/demands. Monitor schedule by adding/ removing staff accordingly and noting adjustments. Look ahead at all staffing to adjust for holidays and other high-volume days
  • Comfortably and efficiently balance employee scheduling needs with those of business/guest needs/demands.
  • Communicate approved/denied schedule requests with proper documentation and accountability.
  • Deliver routine coaching, performance improvement plan counseling’s and corrective actions to Service Providers as needed
  • Ensure current licensing, continuing education and license renewals are up to date, and are staying current at all times following The Service Provider License Renew Policy on the Glen Ivy Way
  • Understand and support skincare retail sales minimums (GTM Salon only).
  • Along with the Spa Manager, oversee product control, inventory and purchasing of necessary budgeted supplies with monthly cycle counts and quarterly full retail and back bar inventories.
  • Complete service provider’s Balanced Score Cards, and update quarterly schedule alignment based on Balanced Score Card number within the job families
  • Work closely and effectively with Central Reservations, the Marketing Team, Education Team and the Operations team in determining scheduling needs/demands, responding to pre-booked and projected service reports
  • Maintain a daily, consistent presence among Service Providers. Visit service buildings continuously.
  • Provide strong and effective interpersonal communication and connections
  • Exemplify a positive attitude at all times
  • Build and maintain strong relationships with individual employees, other Managers, and leadership, all Glen Ivy Associates and Glen Ivy vendors
  • Actively participate in brainstorming & creative idea sessions
  • Support and help to maintain department budget labor
  • Follows through on all assigned tasks and assignments meeting established deadlines and due dates
  • Hold Estheticians accountable for retail sales expectations on a pay period basis (GTM salon only)

Leadership

  • Exemplify the vision, mission and values of GIHS and GOCO Hospitality
  • Show the staff precisely how they fit in Glen Ivy’s overall mission
  • Be a resource for all staff in individual ways
  • Communicate information and knowledge to staff (share where they can obtain information; the Loop, the Glen Ivy Way, etc.)
  • Do everything possible to make work rewarding, engaging, challenging, and fun creating a positive business environment
  • Lead by example always
  • Assist in any activity deemed necessary for the normal operations of the entire resort
  • Maintain appropriate decorum, appearance and professionalism at all times
  • Follow all company guidelines, procedures, and safety requirements
  • Pay high attention to quality, detail, teamwork and customer service
  • Maintain a positive attitude through open communication, understanding and respect
  • Provide high touch and high visibility in daily operations by attending daily pre-shifts
  • Positive support of management decisions
  • Open and honest communication with the Spa Director
  • Assess employee performance with suggestions on how to address opportunities
  • Provide disciplinary actions, performance reviews, and monitor employee performance on a regular basis

Additional Responsibilities:

  • Perform massage and body services as needed (Massage GTM only)
  • Edit/audit department documents in the Glen Ivy Way SOPs as needed
  • Learn all job related aspects of scheduling software
  • Be an honest open communicator for both peers and management
  • Enforce dress code, policies and procedures
  • Inform your department peers and other areas of spa services/ resort of news and information as you receive it posting all communications on the department boards
  • Actively participate in the Glen Ivy Way SOPs
  • Be familiar with Service Protocols

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

he Food and Beverage (Starbucks) GOCO Cafe Supervisor contributes to cafe success by assisting the food and beverage manager in executing outlet operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks and Glen Ivy customer service standards.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Glen Ivy.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
  • Organizes opening and closing duties as assigned. Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.
  • Maintains regular and punctual attendance

Summary of Experience

Customer service experience in a retail or restaurant environment – 1 year

Basic Qualifications

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Meet operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
  • Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
  • Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
  • At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Required Knowledge, Skills and Abilities

  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

Position Summary: The Cabana Supervisor will assist in overseeing and nurturing the experience of all Glen Ivy guests, from the initial greeting to the farewell. He or she will assist in managing the daily work habits and operations of the following areas; the Cabana and Cabana Hosts.

The Cabana Supervisor will assist in guiding these teams into a vibrant, urgent and accountable group while maintaining and nurturing the Glen Ivy Values and Mission. There is a strong expectation of leading by example and to have a great degree of visibility and to assist in building a strong Team that is dedicated to growing and nurturing the vital factors of the company employee and supporting the Glen Ivy commitment to be an employer of choice. The Cabana Supervisor will maintain consistent and strong guest interaction and conversation. A commitment to a Quality Experience the Cabana Supervisor should be high energy and high touch.

License(s): Riverside County Food Handlers Card,

Education/Training: High School Diploma required, some college appreciated,

Experience:

  • 1+ years hospitality experience required
  • 1-2 years wait staff experience preferred
  • Resort/Spa experience, a plus
  • Experience with POS software, a plus

Job-Related Skills:

  • Self-Motivated
  • High Energy
  • Ability to make logical and effective decisions
  • Exceptional Guest Service Skills
  • Strong attention to detail
  • Confident in dealing with staff and guest issues
  • Effective team leader
  • Ability to motivate staff
  • Sales and service training development and execution
  • Must be able to work with minimal supervision,
  • Prioritize multiple tasks
  • Achieve goals while managing and leading staff effectively and enthusiastically
  • Proficient in excel, word, and outlook, and retail point of sales systems
  • Excellent communication skills with a strong attention to detail
  • Knowledge of beer, wine, and mixology
  • Strong cash handling skills

Essential Duties & Responsibilities:

  • Assist in inventory management including monitoring inventory levels, financial inventory report management, and all aspects of physical inventory.
  • This is a sales driven position which ensures Cabana’s are booked in manner that maximizes revenue as well as provides an optimal guest experience. The position has a high level of guest interaction required.
  • Supervise the Cabana operations on day to day activities and assignments of the Cabana team including scheduling, maintaining high standards, exceptional service training, motivation and safety regulations in an enthusiastically team oriented environment.

 

Esthetician:  

 — Position Qualification Requirements —

License(s): Current state of California Aesthetician or Cosmetology’s license required.

Education/Training:  Continuing education with an emphasis on current and relevant skin care trends, techniques, products and industry standards strongly expected.

Experience: Exemplary knowledge and abilities in guest service and esthetic techniques.  2 years’ experience as an Aesthetician preferred but not required.  Internal and external guest service and relations (interpersonal communication) experience and skill.  Basic computer literacy expected.  Continuing education expected.

Job-Related Skills:

  • Strong and effective interpersonal communication skills.
  • Ability to exemplify and reinforce company and departmental standards and expectations.
  • Ability to understand basic computer skills and resort scheduling system.
  • Effective time management skills.
  • Well-versed in sales, customer service, and personal service.
  • Impeccable and state compliant sanitation knowledge and skills as related to work environment.
  • Retail sales expectations are an indicator of professional performance and commitment.  Glen Ivy Hot Springs Retail Sales Expectations for Aestheticians are as follows:  maintain a 35% YTD service to retail percentage.
  • Must keep current license posted at workstation while on duty.
  • Must be able to perform up to seven (7) facial services per day.
  • Must be comfortable performing all waxing services, including Brazilian and Bikini.

Attitudes/Personality: Strong communicator, detail-oriented, energetic, passionate about their chosen field, warm and welcoming, ambitious, autonomous, honest, can easily build relationships.

Essential Duties & Responsibilities: (Include but not limited to)

  • Actively use the Glen Ivy Way to  obtain the most up to date information.
  • Ensure outstanding results in guests’ skin health and appearance.
  • Use knowledge to analyze skin types to determine what type of procedure to perform.
  • Support and positively participate in all internal Salon-related and other pertinent training.
  • Understand and positively support individual and Team retail sales.
  • Ability to utilize basic computer software and resort scheduling software.
  • Flexibility of work schedule is expected.
  • Exemplifies a positive attitude at all times.
  • Build and maintain relationships with Salon staff as well as all other Glen Ivy Associates.
  • Adhere to all standards and expectations of Glen Ivy Hot Springs.
  • Complete and follow through on all assigned and non-assigned tasks and duties in a timely and consistent manner.
  • Be a self-starter and has strong initiative.
  • Guest are our Number one priority and we continually improve the Glen Ivy Way.
  • Provide each guest with their full service time or communicate and receive an agreement from the guests if this is not feasible
  • Follow protocols to ensure that the product and linen cost matches the cost per treatment designed.
  • Attend department preshift meeting to obtain company information related and un-related to the department
  • Conduct yourself in a professional manner at all times
  • Utilize the Improve our System for identifying problems or opportunities.
  • Attend and fully participate in continuing education, both internal and external.
  • Adhere to all room maintenance and uniform and appearance standards.
  • Assure that all treatment rooms are thoroughly clean and sanitized and properly stocked with supplies.
  • Strong, open and clear daily communications with the Salon GTM.
  • Demonstrate exemplary guest service.
  • Develop strong positive relationship with the Aesthetician Primary Educator.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an  accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

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