Careers

Expectations of All Employees

“Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Select from the list below to view current employment opportunities or view a list of all job descriptions.

 

Position Summary: The Café Manager reports to the Director of Operations and will work closely with all other departments. The Café Manager will be responsible for coordinating, scheduling, supervising, directing and organizing the Food and Beverage Service and staff at Glen Ivy Hot Springs; inclusive of, Café Sole (FOH), Sunflower, Poolside Service, Beverage Bar, and Wine Bar, while ensuring offerings are proportionate with expectations of our Guests. Achieving all established financial goals in the process. Act as a Manager on Duty as needed.

 

Results Expected:  In this position, the employee is expected to diligently and frequently review inventory, assess waste and over-serving per recipes. This will aid in maintaining the goal of less than a 2% variance on Cost versus Actual. The Café Manager will also be expected ensure Guest Service and Guest Satisfaction is a priority to the team. When these goals are realized, on a consistent basis, a higher level of guest satisfaction will result. With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the cost versus actual figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

 

Vital Factors: Less than a 2% variance on Cost versus Actual. Guest Satisfaction Rate with a goal of 90% and department employee injuries minimized to eliminate claims.

License(s):     Riverside County Food Handlers Card

                                                                       

Education/Training:

Hotel/Food and Beverage Management, College degree in Hospitality Management/Food and Beverage preferred.

                         

Experience:    This individual must have a minimum of 5 years progressive and successful Food & Beverage experience. Extensive knowledge of federal, state and local laws regarding food handling and preparation, extensive knowledge of food and beverage products, vendors, proper preparation and presentation of food and beverage items. Candidate must possess excellent interpersonal and sales related skills as well as organizational and supervisory skills. Extensive experience in restaurant, bar, banquet, stewarding, kitchen, sales, catering required.      

 

Job-Related Skills:   

  • Employee relations
  • Internal and External Guest Service
  • Accountability
  • Microsoft programs
  • Training
  • Organizational
  • Budgetary
  • Inventory
  • Verbal and written communication
  • Menu planning and pricing
  • Front and back of the house technical skills
  • Excellent presentation skills
  • Strong Management and sales training abilities

Essential Duties & Responsibilities:

  • Conduct interviews and hire suitable staff
  • Assist in training
  • Work with the Spa Administrator to schedule FOH staff in accordance with budget. Make staffing adjustments as needed and based on projected guest count.
  • Report daily with the Executive Chef to ensure proper communication on specials.
  • Coordinate with the Back of House (BOH) for all menu items, daily specials and menu changes and communicate changes to staff.
  • Facilitate an effective plan for Sunflower to reach budget goals.
  • Ensure a high quality guest experience.
  • Work closely with Hosts and Bussers to ensure proper cleanup of F&B trays, equipment, plates and cups.
  • Ensure proper cash handling procedures are used at all times; periodic cash drawer audits and review of reports.
  • Ensure ongoing training and restaurant standards set are upheld.
  • Works within the monthly ordering and labor budget.
  • Accurate accounts for weekly beverage inventory report to the Executive Chef.
  • Accurate and timely monthly department inventory of the entire FOH.
  • Adhere to and enforces all kitchen standard operating procedures outlined in The Glen Ivy Way.
  • Ensure FOH TGIW documents are accurate by reviewing periodically and submitting edits and improvements to the Director of Operations.
  • Conduct performance evaluations of FOH personnel.
  • Ensure the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs standards.
  • Promote positive staff morale and address any variances with proper documentation.
  • Open and close FOH areas as needed.
  • Coordinate the plan for the day, week and month and communicate expectations to department staff to ensure guest survey scores meet the 90% goal of Exceeding Guest Expectations.
  • Ensure beverage cost percentages are in line with budgeted parameters.
  • Work with the staff to ensure recipes are followed properly and over pouring is not occurring and portion control is being followed; addressing issues if they are found swiftly.
  • Adjust beverage orders based on business need and projections.
  • Interact with guests to maintain quality of service is paramount. Determine guest’s needs, expectations and satisfaction to resolve conflicts and complaints as they arise.
  • Develops maximum food and beverage profit through cost control.
  • Maintain highest standards of food and beverage products and service in all outlets.
  • Design, price and merchandize all menus.
  • Forecast need and timeline for seasonal employee.
  • Assist in the creation of budgets for the F & B department in support of the overall GIHSS budget objectives.
  • Implement necessary controls to ensure all regulatory compliance.
  • Maintain communication and relationships with vendor partners.
  • Evaluate and update contracts with F & B suppliers.
  • Work cohesively with the management team to ensure the highest Guest Satisfaction.
  • Direct and organize the activities of the Food and Beverage department in maintaining high standards of the operation in quality, serving and merchandising to maximize profits.

Additional Responsibilities:

  • Set and communicate hours of operation of all food and beverage outlets including special requirements, holidays and slow periods to Marketing, Central Reservations and the Director of Operations.
  • Review and audit payroll, food and beverage costs regularly to adjust to budget guidelines.
  • Responsible for timely response to guest comments and concerns.
  • Remain constantly and fully aware of Spa and Food and Beverage programs and promotions.
  • Create and enforce side work duties for FOH staff and best utilize time.
  • Expedite the cashier stations during peak periods.
  • Control and address overtime and all other timekeeping issues according to time management procedures.
  • Coordinate with the Cabana Concierge, Guest Service Manager and the Director of Operations in successfully serving and meeting the needs of the Cabana guests. Expediting BEO’s etc.
  • Work as a member of the team in any capacity needed to meet guest satisfaction i.e. busser, cashier, etc.
  • Enforce “clean as you go”.
  • Communicate any housekeeping items to the appropriate manager and the cleaning staff.
  • Proactively analyze procedures and communicate potential solutions to the Director of Operations.
  • Enforce proper uniform procedures and take corrective action as needed.
  • Ensure an efficient flow of production. Check daily events, delegate and follow up.
  • Check on beverage storage regularly. Ensure that items are rotated and FIFO is followed.
  • Conduct daily pre-shift meetings with the FOH staff.
  • Perform miscellaneous job-related duties as assigned.
  • Stable upscale, corporate market relations.
  • Coordinate with all related departments regarding food and beverage purchases, production, service, storerooms, ware washing, sanitation and maintenance of equipment.
  • Assess, maintain and create purchase orders for equipment in food and beverage department.
  • Inspect all refrigerators and storerooms for excessive inventories, over preparation and spoilage.

 

Management Responsibilities:

  • Motivate and inspire staff, energize them, and hold them accountable for results.
  • Be a creative thinker.
  • Lead by example; maintain high energy and a positive motivating leadership style.
  • Ensure Quality is a priority.
  • Plan and present department meetings as needed.
  • Recognize and respond to ideas within department.
  • Responsible to know fire and evacuation procedures, fire panel and how to locate trouble areas.
  • Manage an emergency situation if needed.
  • Investigate any and all violations of company policy within department and responsible to advise Employee Services immediately.

 

Position Summary: The Pool Department under the leadership of the Pool Manager will hold the ultimate ownership, responsibility and accountability for pool service, pool maintenance, and pool management, and the alignment of daily responsibilities with the overall goal to exceed customer expectations.

The position of Pool Technical Lead is expected to maintain a “high touch” approach, meaning that they are intimately involved in the daily operations of pools, spas, water features, etc.  The Pool Technician Lead will work diligently within the Pool Department in coordination with the Facilities team and provides support for the overall condition and functionality of all water features , pool and water related equipment, pool system operations, and the related and overall maintenance, repair, upkeep, troubleshooting, and improvements of pool operations. Position is FOCUSED on ongoing, daily approach.

Results Expected:     In this position, the pool technical is expected improve the culture of excellence in, around, and relating to pool quality, efficiency, and safety including utilization of the set of protocols for handling pool closures and poor water quality; and an ongoing, well-managed preventative maintenance programs.  On a consistent basis, a higher level of guest satisfaction will result when procedures are followed consistently.  With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the expanding repeat guest figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

Vital Measures        Guest Satisfaction Rate with a goal of 98%, Pool Open Rate of 95%, Water Chemistry Target 84%, Water Clarity of 95%, Customer complaints on Water features is zero, calculation of a combined PSI for all filters not to exceed 300 total PSI.

License(s):

  • Possession of, or ability to obtain, a valid CA driver’s license.
  • CPR and First Aid training (district can provide this training).
  • Ability to obtain Pool Operator Certification within 6 months of hire date (district will cover the costs of the class). 

Education/Training:

  • Knowledge and experience in the operation and maintenance of swimming pool filters, heaters, chlorinators, pumps, and other related swimming pool circulation and sanitation equipment and systems.
  • Knowledge and experience in procedures and regulations for the proper handling and storage of hazardous materials.
  • Knowledge and experience in materials and technical operations standards and health codes for swimming pools.
  • Knowledge and experience in water chemistry related to swimming pool operations, and pool water safety practices and precautions. 

Experience: 

  • High school graduate or GED or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above described duties.
  • Some prior work experience demonstrating ability to perform work duties.

Essential Duties & Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons:

The Pool Technician Lead working under the direction of the Senior Pool Technician will provide support in maintaining the 19 pools on the Glen Ivy Resort Property and keeping its equipment clean and in good working order. This position will provide mechanical and maintenance operations of the pools on property including checking and adjusting chlorine levels and ensure that pumps and filtration equipment are operating correctly, and order any supplies needed.

The Pool Technician Lead will have responsibility for certain water features and all facets of pool service, cleaning, vacuuming, water quality, chemistry, and daily management of overall condition of each water feature. Responsibility also includes reporting on pool equipment outages or problems, pool filter performance, vessel conditions (plaster, stairs, tiles), accessories (ladders, drain covers, etc.), etc. Includes daily pool service including but not limited to:.

Employee Relations:

  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player

Responsibilities to Safety:

  1. Protects the safety of self, co-workers and Glen Ivy guests at all times.
  2. Reports any potential harmful equipment or situation without delay.
  3. Follows all company and department safety policies and procedures.
  4. Operates equipment in a safe manner that will not lead to injury of yourself or others.

Additional Responsibilities:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

Position Summary: The Pool Department under the leadership of the Pool Manager will hold the ultimate ownership, responsibility and accountability for pool service, pool maintenance, and pool management, and the alignment of daily responsibilities with the overall goal to exceed customer expectations.

The position of Pool Technical is expected to maintain a “high touch” approach, meaning that they are intimately involved in the daily operations of pools, spas, water features, etc.  The Pool Technician will work diligently within the Pool Department in coordination with the Facilities team and provides support for the overall condition and functionality of all water features , pool and water related equipment, pool system operations, and the related and overall maintenance, repair, upkeep, troubleshooting, and improvements of pool operations. Position is FOCUSED on ongoing, daily approach.

Results Expected:     In this position, the pool technical is expected improve the culture of excellence in, around, and relating to pool quality, efficiency, and safety including utilization of the set of protocols for handling pool closures and poor water quality; and an ongoing, well-managed preventative maintenance programs.  On a consistent basis, a higher level of guest satisfaction will result when procedures are followed consistently.  With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the expanding repeat guest figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

Vital Measures

  • Water Quality Excellence – all quality measurements held to 100% – including water chemistry readings (tested/reviewed by the Pool Manager); water clarity, presence of debris; etc.
  • Reporting Accuracy and Thoroughness – provides daily reports with accurate information relating to pool service, cleanliness, response, trouble-shooting, etc. 100% of the time;
  • Problem Reporting
  • Guest Satisfaction 98% – via comments, feedback, polls, etc. (See above for Division/Manager goals and tasks);

Total number of bathers – higher the better, measuring guest enjoyment of specific water features including water clarity.

License(s):

  • Possession of, or ability to obtain, a valid CA driver’s license.
  • CPR and First Aid training (district can provide this training).
  • Ability to obtain Pool Operator Certification within 6 months of hire date (district will cover the costs of the class).

 

Education/Training:

  • Knowledge and experience in the operation and maintenance of swimming pool filters, heaters, chlorinators, pumps, and other related swimming pool circulation and sanitation equipment and systems.
  • Knowledge and experience in procedures and regulations for the proper handling and storage of hazardous materials.
  • Knowledge and experience in materials and technical operations standards and health codes for swimming pools.
  • Knowledge and experience in water chemistry related to swimming pool operations, and pool water safety practices and precautions.

 Experience: 

  • High school graduate or GED or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above described duties.
  • Some prior work experience demonstrating ability to perform work duties.

Essential Duties & Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons:

The Pool Technician working under the direction of the Senior Pool Technician will provide support in maintaining the 19 pools on the Glen Ivy Resort Property and keeping its equipment clean and in good working order. This position will provide mechanical and maintenance operations of the pools on property including checking and adjusting chlorine levels and ensure that pumps and filtration equipment are operating correctly, and order any supplies needed.

The Pool Technician will have responsibility for certain water features and all facets of pool service, cleaning, vacuuming, water quality, chemistry, and daily management of overall condition of each water feature. Responsibility also includes reporting on pool equipment

outages or problems, pool filter performance, vessel conditions (plaster, stairs, tiles), accessories (ladders, drain covers, etc.), etc. Includes daily pool service including but not limited to:

  • Inspects, repairs, monitors and maintains pool equipment such as filters, chlorinators, analyzers, pumps, pool water, etc.
  • Inspects and maintains chlorine gas alarm system.
  • Tests pool water for proper water chemistry; applies chemicals as needed.
  • Acid washes pool decks.
  • Brushes and vacuums pool bottom and sides; cleans tiles and washes down pool decks.
  • Maintains appropriate service and repair records.
  • Maintains storage and inventory of equipment parts, supplies and chemicals.
  • Inventories equipment parts, supplies and chemicals monthly
  • Responds to routine and emergency calls for repairs and service.
  • Assist other Skilled Maintenance Workers as required.

Employee Relations:

  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
    • Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow
    • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player

 Responsibilities to Safety:

  1. Protects the safety of self, co-workers and Glen Ivy guests at all times.
  2. Reports any potential harmful equipment or situation without delay.
  3. Follows all company and department safety policies and procedures.
  4. Operates equipment in a safe manner that will not lead to injury of yourself or others.

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E

Glen Ivy Estheticians (PT) will be proficient in European style facials, body and face waxing, knowledge in product recommendation, and guest communication skills. Provide healthy skincare and recommend professional products to create a daily regimen to help maintain healthy skin for our Glen Ivy guests. Assist in any activity deemed necessary for the normal operations of the aesthetics department. Maintain appropriate decorum, appearance and professionalism at all times. Inform Spa’s guest of products available for retail sale. Cross promote other spa services. Must be able to work weekends and some holidays.

License(s): Current state of California Esthetician’s or Cosmetologist’s license required. Current CIDESCO certification strongly preferred, current NCEA membership strongly preferred.

Education/Training: Continuing education with an emphasis on current and relevant skin care trends, techniques, products and industry standards strongly expected.

Experience: Minimum 2 years experience as an Esthetician preferred. Internal and external guest service and relations (interpersonal communication) experience and skill. Exemplary knowledge and abilities in guest services and esthetic techniques. Basic computer literacy expected. Continuing education expected.

 

Please submit a resume and employment application to be considered for this position.

 

E.O.E

Massage Therapists  at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services, including body treatments, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Watsu, Shiatsu or Lomi Lomi.

Essential Duties & Responsibilities: Responsibilities include thoroughly completing standard specified room maintenance, set-up and clean-up daily. Ability to positively and effectively work within a large massage team. Customization of services to guest needs and preferences. Ability to exceed guest expectations as a direct result of services provided and educating guests about products and services. Must present a neat, clean and professional appearance and demeanor. Must be able to work weekends, evenings and some holidays.

Job-Related Skills: Exceptional massage skills. Impeccable guest service and interpersonal skills.

Experience: Must have at least 2 years experience as a massage therapist in a Spa or other professional atmosphere. Prefer at least 2 years experience in guest service or hospitality setting.

License(s) & Certification(s): Current State of California Massage License (CAMTC) and National Certification (NCBTMB).

All Massage Therapists will be NCBTMB certified or will be committed and actively moving towards NCBTMB certification.

Education/Training: Minimum 500 hours training from a qualified massage school.

A resume and employment application must be submitted to be considered for this position.

E.O.E