Careers

WE ARE HIRING…JOIN OUR AWARD-WINNING TEAM TODAY!

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

***Want to work in a unique underground cave setting such as our famous Grotto Treatment area?!? Grotto is our Social Spa Experience that can best be described by copy/pasting the link here https://www.youtube.com/watch?v=E6MOddaRY54 ***

Seasonal Full Time positions are available to begin August 2016 through anticipation date of December 31st 2016 at 36+ hours per week.  Permanent positions will be available to those who qualify after the seasonal 90 day period.  Must be able to work rotating operational hours of  8am – 10 pm on Thursday, Friday, and Saturday.

A Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting Operations Leadership when necessary. There is an absolute expectation that a Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping items or any other significant occurrence, item or issue to Operations Leadership in a timely manner. A Host will be diligent and mindful with the goings on of guests; be aware of alcohol consumption and possibility of over-beveraged guests, outside food and beverages being brought in to the spa, any security issues and lost and found items and will report such items to Operations Leadership as appropriate.

Additionally, when assigned, is responsible for the daily operations of Club Mud and Grotto, as well as the overall satisfaction of the Club Mud and Grotto experience. This will be communicated by leadership through guest experience, survey results and comments. As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service. The Host position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Spa Manager; report any alarms similarly. Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.

When assigned, in the Bath House, the Host position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

– Position Qualification Requirements –

License(s): None required. CPR and First Aid Certified preferred.

Education/Training: High School Diploma or equivalent preferred.

Experience:  At least one years’ experience in a guest service-related position, housekeeping or grounds keeping experience is preferred.

Job-Related Skills: Must be able to tolerate outside work for a full 8 hour shift. Hosts must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be:

  • Effectively multi-task
  • Exhibit the ability to follow-through on assigned tasks
  • Cash Handling, a plus
  • Good common sense

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and Spas are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Attendance and positive participation in staff meetings and trainings.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • High attention to quality, detail, teamwork and guest service.
  • Maintain Glen Ivy’s standard for excellence in the spa industry.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.
  • Ensure proper radio etiquette is used 100% of the time.
  • Pass all certification programs as required.
  • Work in any other position across property as assigned.
  • Assist in obtaining a 70% or better Highly Satisfied on survey results for guest experience.
  • Any other task or position as assigned by the Operations Leaders or Director of Operations.
  • Retain service, product and program knowledge.
  • Answer questions and give directions when the opportunity presents itself.
  • Be flexible and adapt to the changing needs of the Spa, with a “my pleasure” attitude.
  • Present a helpful and cheerful attitude to guests and co-workers.
  • Maintaining professionalism at all times.
  • Complete cleaning checklist as designated and turn in as required.
  • Ensure that towel bins are at an appropriate level.
  • Ensure clean towels are at an appropriate level for guest use.
  • Attend to and ensure the overall appearance of the Bath House, Grotto or Spa is at standards outlined in the Glen Ivy Way.
  • Ensure restrooms and showers are monitored throughout the day for cleanliness.
  • Ensure locker and dressing area are well kept at all times.
  • Clean, stock, and sanitize all restrooms, showers and steam rooms, paying attention to the fine details.
  • Vacuum carpet using the hand vacuum and mop tile floors as appropriate.
  • Wipe down tops of receptacles and trash cans if stains or spots present themselves.
  • As needed wipe down benches, counter tops, furniture and plants
  • Wipe down locker cabinets and doors.
  • Fill all dispensers (water containers, soap dispensers, lotion, toilet paper, seat covers)
  • Place mats in areas that pose a safety hazard taking care that they are lying flat.
  • Put shower mats in place if required.
  • Ensure hampers are clean and in good condition and in their proper location.
  • Keep mirrors clean and free of prints.
  • Maintain cleanliness of shower curtains.
  • Ensure that outside and inside of lockers are working properly.
  • Sweep tiled areas.
  • Dust tops of the lockers and any other surface such as counters, fixtures, displays and fans.
  • Ensure towel cabinets are full.
  • Ensure that all walkways are kept clear.
  • Ability to observe and detect signs of emergency situations.
  • Screen persons entering entrances for purpose and authorization, including building checks.
  • Escort guests and employees as required to parking lot.
  • Present great customer service to those who have car trouble, assist in calling for help as needed.
  • Assist with line control and bag checks for outside food and beverages.
  • Inform Spa’s guest of products available for retail sale.
  • Educate our guests on the benefits of both the product and the service they are receiving
  • Check work station contents as early as possible and restock if necessary prior to opening.
  • Clean and restock work stations with all necessary supplies for the next day.
  • Communicate with Operations Leadership in regards to equipment shortages, scheduling errors and compensation errors.
  • Follow all company policies, procedures, and safety requirements
  • Create a “Quality Experience” for every guest.
  • Ensure a fun atmosphere
  • Up sell on property by performing walk-through’s and doing demos

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Central Reservations Sales Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an Automatic Call Distributor telephone while simultaneously interfacing with Glen Ivy’s multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.

Job-Related Skills:

  • Reading, writing and oral proficiency in the English language.
  • Computer proficient.
  • Proven ability to handle multiple tasks.
  • The ability to answer all incoming calls promptly with a pleasant tone of voice.
  • Communicate skills are open, articulate, constructive, and effective and must have a Can-do Attitude.
  • Emotional maturity and judgment, ability to remain calm, cool and levelheaded.
  • A proven ability to work varied shifts and holidays.
  • A proven professional who conducts themselves in business with only the highest sense of integrity and honesty.
  • Ability to answer all calls questions about Glen Ivy knowledgeably and professionally.
  • Ability to convert questions and inquiries into bookings.
  • Ability to optimize resources to maximize revenues.
  • Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to communicate in second language.
  • Ability to prioritize and organize and successfully complete work assignments.
  • Ability to remain calm and courteous with demanding/difficult employees and in pressure situations.
  • Ability to focus attention on details, be well organized and follow up.
  • Ability to maintain confidentiality of guest and employee information.
  • Ability to work cohesively and positively with other departments as part of a team.

Essential Duties & Responsibilities:

  • Must have the ability to ask and answer questions and convert all calls to live bookings.
  • Must be naturally curious about the guest, the position and the industry.
  • Must describe all spa services, hours of operation, daily activities, and special functions, etc. accurately.
  • The ability to successfully utilize the activity management system/computer.
  • Must provide exceptional guest services.
  • Must have the ability to optimize our resources.
  • Must be bale to up sell and add on treatments.
  • Must enter guest information accurately and efficiently.
  • Must have a sense of urgency to follow-up with guests, and service providers.
  • Must posses the initiative to investigate, resolve and recover non-routine guests’ challenges.
  • Must be able to do multi-task.
  • Book appointments for various locations accurately.
  • Travel to all our locations to attend training.
  • Must sell and process gift cards accurately.
  • Must perform any mail functions.
  • Must maintain our date base clean and accurately.
  • Must be able to track and tally all marketing promotions, or forms of      distribution.
  • Must do cashier procedures accurately.
  • Must follow proper payroll procedures.
  • The ability to run reports when needed.
  • The ability to report and log all telephone maintenance and operational problems.
  • The ability to handle messages accurately and timely.
  • The ability to train new hires.
  • The ability to be trained and work cross-departmentally.
  • The ability to perform other task or projects as assigned by management and staff.

Education/Training: High School graduate.

Experience: Hospitality environment. Sales experience. Call Center experience.

E.O.E.

Glen Ivy – Janitor / Housekeeper

Position Summary: As a member of the Glen Ivy Hot Springs Operations department it is crucial we are able to adapt to evolving situations as part of an ever-growing department. The Housekeeper contributes to guest comfort and ensures the daily cleaning and sanitation of any public areas. The Housekeeper position will take pride in the cleanliness of and care for high traffic areas, including all restrooms, for guests throughout the property including but not limited to, wiping down sinks, stalls, sweeping and mopping floors, ensuring cleanliness of toilets and restocking amenities. Along with the rest of the housekeeping team you will be responsible for ensuring a clean, sanitary, comfortable and tidy environment using non-toxic chemicals whenever feasible.

 — Position Qualification Requirements –

License(s): None

Education/Training:       

High School Diploma or equivalent required

Basic computer skills are required

Knowledge of cleaning and sanitation products, techniques and methods
Experience:  A minimum of 1 year experience in housekeeping related position preferred

Good Customer Service and common sense

Knowledge of cleaning sensitive materials

Working knowledge of operating cleaning equipment

Proven success at guest interaction and employee relations

Job-Related Skills:         

Ability to communicate effectively with management, employees, and guests

Ability to listen and follow verbal and written instructions

Flexible, Self-Motivated, Objectivity, Judgment, professional

Detail-oriented

Must have helpful and caring attitude with guest interaction

Trouble shooter mentality

Organization and thoroughness: preparing areas in the minimum length of time whilst respecting internal procedures

Discretion: not disturbing guests

Maintain a pleasant disposition and function efficiently in high stress/pressure work environment.

Multitask oriented

Professional Appearance

Seasonal Full Time positions are available to begin August 2016 through anticipation date of December 31st 2016. at 36+ hours per week.  Permanent positions will be available to those who qualify after the seasonal 90 day period.  Must be able to work rotating operational hours of  8am – 9pm on the weekends.

Must have a minimum of 1 year experience in a high quality, high volume restaurant setting. Responsibilities include setting up hot and cold line as needed and replenishing service lines as necessary. Ability to stand long hours and must be able to function under pressure. Specific responsibilities include preparing menu items while maintaining the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards. Requires Riverside County Food Handlers Card. Weekends, evenings and some holidays are required .

Expectation for all Employees: Glen Ivy Employees embrace the goal of “Elevating Life Experience” by supporting Glen Ivy mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Employees must be able to work in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks.  Employees must follow all company policies, procedures, and safety requirements and seek supervisory assistance as appropriate.

Position Summary: Responsible for the preparation and presentation of all food items as called for by the menu.

 — Position Qualification Requirements –

License(s):   Riverside County Food Handlers Card

Education/Training:  High school diploma or equivalent.

Experience:

  • 1 year quality/ high volume kitchen experience.

Job-Related Skills:           

  • Basic math skills.
  • Some cooking skills.
  • Good Knife skills.
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours- weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Prepares, mise en place needed ingredients for the soups, vegetables and meats as well as other hot or cold items on the line or pantry as the recipes indicate with instruction while supervised by the Sous-Chef, Chef or Executive Chef.
  • All seasoning will be authorized by the supervisor on duty as per the recipe. All protiens will not be portioned by Line Cook #2 unless overseen by a supervisor.
  • Observes and tests foods being cooked with supervision.
  • Is responsible for the sanitary cleanliness of his station and other areas where needed in the kitchen.
  • Understands the safe use of knives and the safe aplication of all equiptment/tools in the kitchen. Understands the temperature controls and adjustments for all stoves, grills, broilers and ovens.
  • Must understand all duties needed at all stations in Café Sole which includes breakfast, salads, entrees, pizza, and hot entrees. All plate preparation must be performed within the timed limits of each menu item.
  • Must prepare plate presentation according to picture guides.
  • Along with specific job performance, other areas of general performance are evaluated; observe all kitchen rules, appropriate attitude and personal conduct.

Additional Responsibilities:

  • Follows the established working schedule for the kitchen team.
  • Works as a member of the team.
  • Maintains a “clean as you go” policy.
  • Maintains clean work areas, utensils, and equipment.
  • Give suggestions to the Lead Line Cook, Sous Chef and Executive Chef on how to improve your area.
  • Follow and maintain proper uniform protocols.
  • Ensures all containers including sauces and dressings are properly cleaned, labeled and dated prior to storage.
  • Caters special events as required.
  • Ensures an efficient flow of production.
  • Ensures that items are rotated and FIFO is followed.
  • Performs miscellaneous job-related duties as assigned.

E.O.E

Seasonal Full Time positions are available to begin August 2016 through anticipation date of December 31st 2016. at 24+ hours per week.  Permanent positions will be available to those who qualify after the seasonal 90 day period.  Must be able to work rotating operational hours of  9:30 am – 8pm on Fridays and Saturdays.

Massage Therapist

This job description shall not be construed as a contract for employment.  Glen Ivy is an at-will employer and a drug free workplace. As a prerequisite to employment a background check, reference check and pre-employment physical may be performed.

Expectation for all Employees

Support the Glen Ivy mission, vision, and values by exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Employee must be able to work in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks.  Must follow all company policies, procedures, and safety requirements and seek supervisory assistance as appropriate.

Position Summary: This position has a high expectation for interactive contact in an ever-changing, fast paced environment. Massage Therapists at Glen Ivy Hot Springs will be proficient in massage and possess impeccable guest service skills.  Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage Therapists at Glen Ivy Hot Springs will support and positively participate in in-house continued education through Glen Ivy Hot Springs Education Team.  It is an absolute expectation that all MassageTherapists will perform all services offered by Glen Ivy Hot Springs, with the exception of specialty services to include, but not limited to, Shiatsu, Lomi Lomi, Craniosacral, Reflexology and Reiki. Because of the length of time with Glen Ivy seasonal employees may not be trained on body treatments and stone massage

 — Position Qualification Requirements –

License(s):   Current State of California Massage Certification/License,  County of Riverside License, BCTMB certification preferred but not required

Education/Training:  Minimum 500 hours training from a qualified massage school (for part time and full time positions.)

Experience:  Preferred (although not required) at least 2 years’ experience as a massage therapist in a Spa with reputable references, or other professional atmosphere.  Preferred (although not required) at least 2 years’ experience in guest service or hospitality setting.

Job-Related Skills:   Exceptional massage skills.  Impeccable guest service and interpersonal relations skills.

Attitudes/Personality:   Positive, Open, Flexible, Ambitious, Self-Starter, Well-Rounded, Dedication to Wellness

Essential Duties & Responsibilities: 

  • Positively and effectively work with a large team.
  • Customize services to guest needs and preferences.
  • Be flexible and willing to work weekends and holidays.
  • Present a neat, clean and professional appearance and demeanor.
  • Ability to work in fast-paced day to day operations and outdoors as necessary.
  • Attend mandatory daily pre-shift meetings and participate with team stretches.

Additional Responsibilities: 

  • Responsible for thoroughly completing standard specified room maintenance and set-up and clean-up daily.
  • Actively and positively support and participate in all department and company meetings.
  • Commit to participation and support of continuing education, both external and internal.
  • Commit to participation and support of the wider massage and wellness communities.
  • Set up and perform chair massage as assigned/needed.
  • Perform all services, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Shiatsu or Lomi Lomi, Reiki, Reflexology & Craniosacral (for part time and full time positions)
  • Must communicate clearly, frequently and consistently with Massage Therapist Primary Educator(s), Guest Treatment Manager(s) and Spa Director.
  • Must support, complete and be committed to proper cleaning and care of stones used in hot stone massage and other treatments.
  • Must report all equipment, supply or maintenance issues to a MTPE, Guest Treatment Manager or Supervisor in an immediate and positive manner.
  • Support and positively communicate with other Massage Team members and employees of Glen Ivy Hot Springs.
  • Utilize the Improve our System to communicate improvements that will enforce/elevate the Glen Ivy Way.
  • Treat each guest as your #1 priority.
  • Communicate with leadership in regards to your physical well-being, additional rest breaks are needed you feel a strain related to work duties, a schedule adjustment of hours worked is needed, etc.
  • The various communication tools are used to obtain information. Examples, pre-shift, the Loop, TV monitors. Communication boards, mail boxes (should be checked each working day), corporate emails, and the Glen Ivy Way.
  • Participate in the use of self-care tools available.
  • Perform consecutive services.
  • Exemplify a positive attitude at all times.
  • Keep work areas clean and presentable.
  • Communicate needs to building host via radio or the communication board.
  • Ensure FIFO is being followed when pulling product from storage areas.
  • Take initiative when not booked to review Glen Ivy Way documents and complete test and keys.
  • Be open for growth, work with a team, be able to accept constructive criticism.

E.O.E

Resort Operations Manager – (Operations/Guest Services)

Position Summary:

The Resort Operations Manager is responsible for providing quality guest service within the guidelines specified by Glen Ivy’s standard operating procedures, from the initial greeting to the farewell of all guests who visit the Resort. He or she will manage the daily work habits and oversee the operations of the following indoor and outdoor areas; Spa Hosts (Indoor/Outdoor Pool Areas), Bath House Hosts (Indoor Upscale Locker Room), Grotto/Club Mud Hosts (Specialty Social Spa Experience Areas, Indoor and Outdoor), Security, and Housekeeping with laundry responsibilities, as well as provide an equal partnership to the Guest Services Manager, who oversees all front desk operations (Guest Services Spa Coordinators) and Retail Associates. This position is expected to work weekends and rotate open, mid, and evening shifts with all other managers in the Resort through MOD (Manager on Duty) shifts.

This position is comparable to a Rooms Division Manager within a hotel, with a high level of attention to cleanliness, maintaining capacity expectations and the overall Resort setting. The Resort Manager is responsible to see to the comfort and safety of every guest that visits the resort and for resolving any guest concerns that may arise while managing the operations of the resort. This position requires a high degree of initiative on the part of the person holding it, as well as dedication to the company and efficiency with leading the staff. In this position, your duties would include working closely with the Facilities Maintenance Director, and the Spa Director, throughout the day to ensure guests are well cared for and maintain consistent and strong guest interaction and conversation. The Resort Manager is expected to participate with Human Resources in order to interview, hire, train, develop, retain, coach and counsel, conduct performance and salary reviews.  As well as resolve employee problems, provide open communication vehicles, discipline and separate employment as appropriate while supporting department leaders.

It is solely the Resorts Operation Managers responsibility to spot check public areas for cleanliness and appearance independently and during daily walk through inspections and verify the resort standards are being met, authorize the schedules for department staff, and manage the expenditures and budgets to make sure they are being maintained. The Resort Operations Manager will attend daily meetings with their direct report, the Director of Operations, as well as sit in on executive meetings in the Director’s absence. The day to day operations of the resort rest squarely on the Resort Manager and a commitment to a quality experience.

License(s): Preferred but not required: CPR and First Aid Certified, Blood Borne Pathogen Trained, Certified Spa Supervisor, or Food Handler’s Card or SERVSAFE certification a plus

Education/Training: High School Diploma, BA or BBA in Management or Hospitality and Tourism Management preferred.

Experience:

  • 3+ years hospitality supervisor/management experience required
  • Resort/Spa experience, a plus
  • Customer Service
  • Inventory Control
  • Janitorial or Commercial Cleaning/ Housekeeping or Grounds keeping experience a plus
  • Guest interaction and employee relations
  • Experience with POS software, a plus
  • At least two years’ experience in a guest service-related position

Expectations of All Employees “Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day. This is Glen Ivy’s mission.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate. By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Seasonal Full Time positions are available to begin August 2016 through anticipation date of December 31st 2016. at 36+ hours per week.  Permanent positions will be available to those who qualify after the seasonal 90 day period.  Must be able to work rotating operational hours of  8am – 9pm on Fridays and Saturdays.

Kitchen experience preferred. Responsible for cleaning equipment, dishes, kitchen facilities, bussing tables and assisting with food preparation. This is a very busy area and one must be able to work with positive energy. Weekends, evenings and some holidays a must.

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience:

  • 1 year quality/ high volume kitchen experience preferred but not required.

Job-Related Skills:

  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Ensure clean and sanitized utensils, plate ware, glassware and equipment.
  • Responsible for setting up and closing down dish machine according to company standards.
  • Preventive maintenance of dish machine.
  • Ensure proper storage of pots/pans and equipment according to sanitation and company standards.
  • Cleans walls, floors in dish area, kitchen line and front of house.
  • Cleans and wipes down all tables and chair in employee café eating area.
  • Cleans and sweeps floor at café employee eating area
  • Perform shift change and/or opening, closing duties.
  • Arrive to work on time, attend daily and monthly shift meetings on time.
  • Adheres to and maintains all kitchen SOP’s
  • Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
  • Maintain storage of proper chemicals and supplies required for the dish machine.

E.O.E

Seasonal Full Time positions are available to begin August 2016 through anticipation date of December 31st 2016 at 36+ hours per week.  Permanent positions will be available to those who qualify after the seasonal 90 day period.  Must be able to work rotating operational hours of  8am – 10 pm on Thursday, Friday, and Saturdays.

A Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting Operations Leadership when necessary. There is an absolute expectation that a Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping items or any other significant occurrence, item or issue to Operations Leadership in a timely manner. A Host will be diligent and mindful with the goings on of guests; be aware of alcohol consumption and possibility of over-beveraged guests, outside food and beverages being brought in to the spa, any security issues and lost and found items and will report such items to Operations Leadership as appropriate.

Additionally, when assigned, is responsible for the daily operations of Club Mud and Grotto, as well as the overall satisfaction of the Club Mud and Grotto experience. This will be communicated by leadership through guest experience, survey results and comments. As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service. The Host position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Spa Manager; report any alarms similarly. Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.

When assigned, in the Bath House, the Host position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

– Position Qualification Requirements –

License(s): None required. CPR and First Aid Certified preferred.

Education/Training: High School Diploma or equivalent preferred.

Experience:  At least one years’ experience in a guest service-related position, housekeeping or grounds keeping experience is preferred.

Job-Related Skills: Must be able to tolerate outside work for a full 8 hour shift. Hosts must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be:

  • Effectively multi-task
  • Exhibit the ability to follow-through on assigned tasks
  • Cash Handling, a plus
  • Good common sense

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and Spas are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Attendance and positive participation in staff meetings and trainings.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • High attention to quality, detail, teamwork and guest service.
  • Maintain Glen Ivy’s standard for excellence in the spa industry.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.
  • Ensure proper radio etiquette is used 100% of the time.
  • Pass all certification programs as required.
  • Work in any other position across property as assigned.
  • Assist in obtaining a 70% or better Highly Satisfied on survey results for guest experience.
  • Any other task or position as assigned by the Operations Leaders or Director of Operations.
  • Retain service, product and program knowledge.
  • Answer questions and give directions when the opportunity presents itself.
  • Be flexible and adapt to the changing needs of the Spa, with a “my pleasure” attitude.
  • Present a helpful and cheerful attitude to guests and co-workers.
  • Maintaining professionalism at all times.
  • Complete cleaning checklist as designated and turn in as required.
  • Ensure that towel bins are at an appropriate level.
  • Ensure clean towels are at an appropriate level for guest use.
  • Attend to and ensure the overall appearance of the Bath House, Grotto or Spa is at standards outlined in the Glen Ivy Way.
  • Ensure restrooms and showers are monitored throughout the day for cleanliness.
  • Ensure locker and dressing area are well kept at all times.
  • Clean, stock, and sanitize all restrooms, showers and steam rooms, paying attention to the fine details.
  • Vacuum carpet using the hand vacuum and mop tile floors as appropriate.
  • Wipe down tops of receptacles and trash cans if stains or spots present themselves.
  • As needed wipe down benches, counter tops, furniture and plants
  • Wipe down locker cabinets and doors.
  • Fill all dispensers (water containers, soap dispensers, lotion, toilet paper, seat covers)
  • Place mats in areas that pose a safety hazard taking care that they are lying flat.
  • Put shower mats in place if required.
  • Ensure hampers are clean and in good condition and in their proper location.
  • Keep mirrors clean and free of prints.
  • Maintain cleanliness of shower curtains.
  • Ensure that outside and inside of lockers are working properly.
  • Sweep tiled areas.
  • Dust tops of the lockers and any other surface such as counters, fixtures, displays and fans.
  • Ensure towel cabinets are full.
  • Ensure that all walkways are kept clear.
  • Ability to observe and detect signs of emergency situations.
  • Screen persons entering entrances for purpose and authorization, including building checks.
  • Escort guests and employees as required to parking lot.
  • Present great customer service to those who have car trouble, assist in calling for help as needed.
  • Assist with line control and bag checks for outside food and beverages.
  • Inform Spa’s guest of products available for retail sale.
  • Educate our guests on the benefits of both the product and the service they are receiving
  • Check work station contents as early as possible and restock if necessary prior to opening.
  • Clean and restock work stations with all necessary supplies for the next day.
  • Communicate with Operations Leadership in regards to equipment shortages, scheduling errors and compensation errors.
  • Follow all company policies, procedures, and safety requirements
  • Create a “Quality Experience” for every guest.
  • Ensure a fun atmosphere
  • Up sell on property by performing walk-through’s and doing demos

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 Facilities Administrative Assistant Coordinator       

This job description shall not be construed as a contract for employment. Glen Ivy is an at-will employer and a drug free workplace. As a prerequisite to employment a background check, reference check and pre-employment physical may be performed.

Expectations of All Employees “Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day. This is Glen Ivy’s mission.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

 Position Summary:      This Facilities Administrative Assistant Coordinator position requires responsibilities which include a broad range of duties associated with the proper operation and smooth functioning of the office.

 

– Position Qualification Requirements —

 License(s): None Required                                            

Education/Training: Minimum high school diploma. Some college preferred.                            

Experience:

    • Prefer at least 3 years of facilities assistant administrator experience, workflow coordinating experience, or alternatively, construction secretarial/administration or building construction bank loan underwriting or loan processing experience.
    • Net Facilities work order software management experience is a plus.
    • Familiarity with scheduling or coordinating a variety of maintenance, and/or general construction or building trades is a plus.
    • Resort hospitality, building, real estate development or Spa experience is a plus.
    • Energy management systems or (SCADA) systems experience is a plus.
    • Work order processing, handling, scheduling is a plus.
    • Materials sourcing and acquisition, purchasing is a plus.            

 Job-Related Skills:

  • Ability to multi-task.
  • Excellent communication skills.
  • Very strong organizational skills.
  • Strong attention to detail and quality.
  • Mathematical abilities.
  • Must be able to communicate with all levels of the organization, written and verbal.
  • Must be able to handle multiple tasks in a fast paced environment and able to maintain confidentiality.
  • Able to work well with others and in a collaborative team environment.
  • Knowledge of facility regulations and safety standards OSHA, ADA, etc. is a plus.
  • Participate in all Fire and Safety procedures, training and practices.
  • Strong computer skills in Microsoft Office.
  • Knowledge and use of proper work safety procedures is a plus.
  • General mechanical abilities and plus.

 Essential Duties & Responsibilities:

  • Assist and coordinate with Director of Facilities with hiring process, evaluations, promotions, grievances, disciplinary, and terminations paperwork.
  • Assist the Director of Facilities in addressing employee concerns, presentation and education of personnel rules, informs staff of changes in procedures and policy and answers questions for clarifications.
  • Recommends and initiates purchases of equipment/software/materials, which support the departments within Facilities.
  • Interprets and evaluates policies and procedures relative to department functions with Director of Facilities approval.
  • Reviews relevant rules and regulations of state and federal agencies.
  • Prepares comprehensive reports and may assist in special research projects.
  • Represents the Director of Facilities in committees and in special projects as directed.
  • Assist with monthly or annual budget development.
  • Processes all related paper work regarding safety and OSHA recovery efforts including insurance related documents.
  • Assist in completing various spreadsheets and reports relating to facilities maintenance and capital improvement projects.
  • Create, maintain and update personnel schedules and related duties associated with the facilities department.
  • Assist in other administrative operational and clerical duties as needed and as directed by the Director of Facilities.
  • Schedule outside contractors/service companies as needed for various building maintenance and building trade projects.
  • Manage facilities material and supply inventories.
  • Respond to requests for information as needed.
  • Maintain and update special permits and licenses as required by state and federal agencies.
  • Maintain and update fire extinguisher certifications with outside vendors.
  • Maintain detailed daily work logs and create and maintain work order process using NetFacilities program.
  • Utilize Net Facilities program to administrate work order requests, workflow to completion, sort and prioritize workflow, determine need and assure required parts and materials are available, monitor and report on as all stages of workflow.
  • Performs other administrative and clerical duties as assigned.

 Additional Responsibilities:

  • May assist Director of Facilities with PayCom personnel management and payroll program.
  • Assist with the maintenance of daily logs and reports relating to maintenance activities and the condition and status of pools.
  • General office duties as assigned.
  • Administrating and assisting staff members with worker’s compensation claim issues, monitoring modified work activities.
  • Maintain positive working relationships with all members of the Facilities department and others departments.
  • Assist in meetings and projects as assigned by the Director of Facilities.
  • Ensures that all employees and guest areas are kept clean, organized and safe.
  • Stay on task and using company time effectively.
  • Provide support to supervisors on projects.
  • Be prepared to take on new responsibilities as the Company grows and develops new aspects of the business.
  • May be required to ensure that all equipment permits are kept up to date.

Knowledge, Skills and Abilities:

  • Knowledge and understanding of organization, goals and objectives, and policies and procedures.
  • Excellent organizational and communication skills (both oral and written).
  • Ability to define problems collects data, establish facts, and draw valid conclusions.
  • Ability to work in a multi-ethnic and multi-cultural environment with students, faculty, and staff.

 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Seasonal Full Time positions are available to begin August 2016 through anticipation date of December 31st 2016. at 36+ hours per week.  Permanent positions will be available to those who qualify after the seasonal 90 day period.  Must be able to work rotating operational hours of  8am – 9pm on the weekends.

Position Summary:

Hosts and associates create a good first impression of the restaurant by warmly welcoming guests. They courteously direct guests to each of the entrée stations while controlling guest flow into the restaurant. The expediter will ensure the timely delivery of delayed food items to the guest’s tables. They may assist in the preparation and presentation of food and beverage items, take and serve food and beverage orders to guests, stock items, bus tables and other side work as necessary. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience: 1 year quality/ high volume restaurant experience preferred but not required.

Job-Related Skills:
 Present a neat and friendly appearance.
 Flexible hours, weekends and holidays are required.
 Able to stand long hours and must be able to function under pressure.
 Strong addition, multiplication and division skills.
 Attention to detail
 Strong organizational skills
 Strong communication skills
 Knowledge of beer, wine, cocktails, and sushi.
 Able to do repetitious work accurately.
 Ability to make food & beverage suggestions and recommendations.
 Responsible for maintaining guest safety in cabana areas, ensuring professional and consistent adherence to GIHSS standards.

Essential Duties & Responsibilities:
 Warmly greet guests entering food & beverage establishments.
 Directs and educates the guests regarding each of each of the three Café stations and daily specials the Café is offering.
 Controls the flow of guests into the restaurant.
 Ensures timely and accurate delivery of food items with a longer cooking time to the guest’ tables.
 Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
 Places food on plates or trays according to instructions.
 Busses tables and empties trash cans as needed.
 Stocks paper products and utensils.
 Delivers ice, paper goods, utensils, cups and lids, and food & beverage product from storage areas to business outlets as required for the day’s    business.
 Maintains a clean and sanitary work place.
 Stocks beverages and packaged snacks as needed.
 Ensure an appropriate amount of utensils and trays are stocked for use.

Responsible for completing opening or closing procedures for the position.
 Arrive to work on time and in uniform; attend daily and monthly shift meetings on time.
 Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot     Springs and Spa standards.
 Answers all radio calls from pool servers assigned to their station.
 Prepares blended smoothies and cocktails.
 Pours beer and wine beverages for service
 Monitors beverage and snack item pars to maintain appropriate amounts for service
 Follows proper portion control.
 Adheres to and maintains all kitchen SOP’s.
 Use POS system to accurately tally guest transactions and receive payment by cash, credit cards, gift cards or automatic debits.
 Issue receipts, refunds, credits, or change due to the guests.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
 Identify prices of goods, services or admissions, and tabulate bills using POS system.
 Performs and works directly with a high volume of guests.
 Busses tables in dining and pool areas as needed.
 Ensures complete guest satisfaction.

Additional Responsibilities:
 Ensure an efficient flow of guests.
 Frequently asks guests if they need anything/what I can do to make your stay at Glen Ivy better
 Follows the established working schedule for the FOH, Cabana and kitchen team.
 Familiarize themselves with spa services, treatments and spa products to promote cross selling.
 Works as a member of the team.
 Maintains “clean as you go” policy.
 Maintains clean and sanitary work areas and equipment.
 Up-sell products as the opportunity arise.
 Prepares fruit garnishes for beverages.
 Sweeps, vacuums and mops as necessary.
 Collects used trays, dishes and towels.
 Maintains clean work areas, utensils, and equipment.
 Give suggestions to the FOH Manager and Executive Chef on how to improve your area.
 Follow and maintain proper uniform.
 Be familiar with MSDS binder.
 Assist co-workers as needed.
 Ensure that items are rotated and FIFO is followed.
 Performs miscellaneous job-related duties as assigned

E.O.E.

Position Summary: To perform general maintenance duties so as to keep facilities and grounds in safe and working order with an expected result as s safe and well maintained facility and work zone while preserving the safety and comfort of guests and fellow employees. Must be available to work weekends, evenings and some holidays.

Glen Ivy Offers: Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Essential Duties & Responsibilities:

General Garden and landscape duties.
Drywall and texture repair.
General painting.
General plumbing.
Basic electrical.
Basic construction /carpentry.
Installing various type of flooring.
Tile and grout repair.
Installing various plumbing and electrical fixtures.
Cleaning and maintaining pools and spas.
Installing various types of pool and spa equipment.
Repairing cool deck and mastic joints.
Working with hazardous material such as muriatic acid and bleach.
Off loading and distributing 55 gallon of chemical drum to various locations.
Operating front end loader.
Operating and maintaining high pressure washer.
Operating drain auger.
Cleaning and maintaining sink and shower drain, toilets and urinals.
Cleaning and maintaining air condition units and filters.
Cleaning and maintaining hot water heaters and boilers.
Cleaning and maintaining various type of laundry equipment.
Cleaning and maintaining shower and lavatory fixtures.
Perform simple labor.
Carrying supplies, equipment and tools.
Demolition.
Assembling various types of furniture and cabinetry.
Moving furniture or boxes of products.
Clean work sites from trash and debris.
Organizing and maintaining work area and shops.

Additional Responsibilities:
Provide support to Manager on projects.
Wearing proper uniform and approved steel toe boots at all times.
Using personal safety equipment when required.
Carrying eye protection at all times.

License(s): CPO Certification preferred.

Education/Training: High School Diploma

Experience:
Previous maintenance responsibilities and skills.
Rough construction.
Familiarity with a variety of general construction trades.
Pool and spa cleaning and equipment maintenance.
Job-Related Skills: Good communication skills.
Safe and proper use of hand and power tools.
Knowledge and use of proper work safety procedures.
Able to work well with others and in a team environment.
General mechanical abilities.

E.O.E.

Seasonal Full Time positions are available to begin August 2016 through anticipation date of December 31st 2016. at 36+ hours per week.  Permanent positions will be available to those who qualify after the seasonal 90 day period.  Must be able to work rotating operational hours of  8am – 9pm on the weekends.

The Cabana Host-Associate assists the Cabana team under the supervision of the Lead Cabana Concierge and the Executive Chef. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction. Must be able to work weekends, evenings, and holidays.

Job-Related Skills:

  • Strong addition, multiplication, division skills.
  • Strong attention to detail.
  • Present a neat appearance.
  • Strong organizational skills.
  • Strong communication skills.
  • Able to do repetitious work accurately.
  • Able to work a flexible schedule, including weekends and holidays.
  • Responsible for maintaining guest safety in Cabana areas, ensuring professional and consistent adherence to GIHSS standards
  • Able to stand long hours and must be able to perform the duties of the position under pressure from high volume of guests.
  • Able to tactfully and pleasantly resolve issues with internal and external customers.

Essential Duties & Responsibilities:

  • Reports to the Executive Chef on the days bookings and needs of the kitchen & F&B
  • Ensure complete satisfaction of the guest.
  • Ensure completion of all assigned side-work.
  • Adheres to and maintains all F&B SOP’s
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Compute and record transactions.
  • Accurately identify prices of goods and tabulate bills using POS system.
  • Directly performs works and assists with high volume of guests.
  • Busses tables/ dining area as needed.
  • Issue receipts or change due to customers.
  • Expedites guest flow to ensure smooth transition from service to purchase to exit.
  • Adheres and enforces GIHSS cash handling, over/short policy.

Additional Responsibilities:

  • Follows the established working schedule for the Cabana team.
  • Works as a member of the team.
  • Maintains “clean as you go” policy.
  • Maintains clean work areas and equipment.
  • Up-sell products as the opportunity arise.
  • Give suggestions to the Executive Chef on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Receive payment by cash, credit cards, gift cards or automatic debits.
  • Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
  • Has strong knowledgeable of spa products and cross sells.
  • Performs miscellaneous job-related duties as assigned

License(s):  Riverside County Food Handlers Card

Education/Training:  High school diploma or equivalent.

Experience:  1 year high quality/ high volume restaurant service experience or similar.

E.O.E.

Position Summary: The Café Lead reports to the Café Manager and will work closely with all other departments. The Café Lead will be responsible for assisting the Café Manager in coordinating, scheduling, supervising and organizing the Food and Beverage Service and staff at Glen Ivy Hot Springs; inclusive of, Café Sole (FOH), Sunflower, Poolside Service, Beverage Bar, and Wine Bar or a segment of these areas, while ensuring offerings are proportionate with expectations of our Guests. Achieving all established financial goals in the process. Act as a Manager on Duty as needed. This position requires to work evenings on Thursdays, Friday and Saturdays from 1pm-10pm.

Results Expected: In this position, the employee is expected assist in the inventory process, watch for waste and over-serving per recipes. This will aid in maintaining the goal of less than a 2% variance on Cost versus Actual. The Café Lead will also be expected ensure Guest Service and Guest Satisfaction is a priority to the team. When these goals are realized, on a consistent basis, a higher level of guest satisfaction will result. With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the cost versus actual figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

Vital Factors: Less than a 2% variance on Cost versus Actual. Guest Satisfaction Rate with a goal of 90% and department employee injuries minimized to eliminate claims.

License(s): Riverside County Food Handlers Card

Education/Training: Hotel/Food and Beverage Management, College degree in Hospitality Management/Food and Beverage preferred.

Job-Related Skills:

  • Employee relations
  • Internal and External Guest Service
  • Accountability
  • Microsoft programs
  • Training
  • Organizational
  • Inventory
  • Verbal and written communication
  • Front and back of the house technical skills
  • Excellent presentation skills
  • Strong leadership and sales training abilities

Essential Duties & Responsibilities:

  • Assist in interviews to find suitable staff
  • Assist in training
  • Assist the Spa Administrator with the appropriate staffing for the schedule and staff in accordance with budget.
  • Make staffing adjustments as needed and based on projected guest count.
  • Coordinate with the Back of House (BOH) for all menu items, daily specials and menu changes and communicate changes to staff.
  • Assist in facilitating an effective plan for Sunflower to reach budget goals.
  • Ensure a high quality guest experience.
  • Work closely with Hosts and Bussers to ensure proper cleanup of F&B trays, equipment, plates and cups.
  • Ensure proper cash handling procedures are used at all times; periodic cash drawer audits and review of reports.
  • Ensure ongoing training and restaurant standards set are upheld.
  • Assist in accurate accounts for weekly beverage inventory report to the Café Manager.
  • Assist in accurate and timely monthly department inventory of the entire FOH.
  • Adhere to and enforces all kitchen standard operating procedures outlined in The Glen Ivy Way.
  • Assist in the review of FOH TGIW documents.
  • Ensure the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs standards.
  • Promote positive staff morale and address any variances with proper documentation.
  • Open and close FOH areas as needed.
  • Open and close the Spa as needed.
  • Communicate expectations to department staff to ensure guest survey scores meet the 90% goal of Exceeding Guest Expectations.
  • Work with the staff to ensure recipes are followed properly and over pouring is not occurring and portion control is being followed; addressing issues if they are found swiftly.
  • Interact with guests to maintain quality of service is paramount. Determine guest’s needs, expectations and satisfaction to resolve conflicts and complaints as they arise.
  • Maintain highest standards of food and beverage products and service in all outlets.
  • Forecast need and timeline for seasonal employees.
  • Assist in implementing necessary controls to ensure all regulatory compliance.
  • Work cohesively with the management team to ensure the highest Guest Satisfaction.
  • Assist in directing and organizing the activities of the Food and Beverage department in maintaining high standards of the operation in quality, serving and merchandising to maximize profits.

Additional Responsibilities:

  • Communicate hours of operation of all food and beverage outlets including special requirements, holidays and slow periods to Marketing, Central Reservations and the Director of Operations.
  • Responsible for timely response to guest comments and concerns.
  • Remain constantly and fully aware of Spa and Food and Beverage programs and promotions.
  • Assign side work duties for FOH staff and best utilize time.
  • Expedite the cashier stations during peak periods.
  • Coordinate with the Cabana Concierge, Guest Service Lead, Guest Service Manager and the Director of Operations in successfully serving and meeting the needs of the Cabana guests. Expediting BEO’s etc.
  • Work as a member of the team in any capacity needed to meet guest satisfaction i.e. busser, cashier, etc.
  • Enforce “clean as you go”.
  • Communicate any housekeeping items that need to be addressed.
  • Enforce proper uniform procedures.
  • Ensure an efficient flow of production. Check daily events, delegate and follow up.
  • Check on beverage storage regularly. Ensure that items are rotated and FIFO is followed.
  • Conduct daily pre-shift meetings with the FOH staff.
  • Perform miscellaneous job-related duties as assigned.
  • Coordinate with all related departments regarding food and beverage purchases, production, service, storerooms, ware washing, sanitation and maintenance of equipment.
  • Assist in maintaining stock levels and create purchase orders for equipment in food and beverage department.
  • Inspect all refrigerators and storerooms for excessive inventories, over preparation and spoilage.

Opening Shift:

  • Adhere to the checklists and ensure that tasks are consistently completed.
  • Check the Call Out line and forward messages to the proper areas. Record call outs for the closing report and address staffing issues as needed.
  • Conduct a thorough property check to ensure that all areas are preparing for opening.
  • Check in with opening staff and address any challenges and issues in each area.
  • Check property for Maintenance, housekeeping, safety issues and address immediately.
  • Ensure property is in compliance with all Health and Safety Codes prior to opening.
  • Address any closures or delay in operation of equipment or amenities. Determine how it will affect the Operation and address it in a manner that upholds company standards and policies.
  • Lead the morning department kick-off meeting. Prepare staff for the day ahead in a manner that is positive and that encourages camaraderie and a builds a cohesive team environment. Personalize the meeting to reflect current challenges and opportunities.
  • Assure that there are sufficient linens for the day.
  • Assure that all areas are properly staffed, that all maintenance items are assigned and addressed in a timely manner, and that Spa buildings and grounds are immaculately clean and presentable.
  • Report any operational challenges that require a change in normal procedure and ensure that it is effectively communicated to all departments and staff.
  • Communicate closely with the Closing Manager in order to have a seamless handoff.
  • Ensure follow through on all unresolved issues and communicate all guest service and operational challenges.
  • Report sales initiatives and trends from the morning and assist the Closing Manager in preparing a plan to maximize revenues and guest satisfaction for the remainder of the day.

Closing Shift:

  • Adhere to checklists and ensure that tasks are consistently completed.
  • Ensure that the closing staff in each department checks out with you prior to leaving their areas and that all duties have been completed.
  • Ensure that there are sufficient operating linens for the following day.
  • Ensure that all cash drawers are closed and balanced each evening and report any discrepancies to accounting immediately.
  • Ensure that all Grotto Classes are closed for the day.
  • Complete the Closing report each evening and distribute via email to the leadership team. Ensure that the report is accurate and sufficiently represents the happenings of the day and all items of importance.
  • Ensure that the property is tidy, all inventory and supplies are stored properly, all areas are locked and secured, and all closing tasks have been completed prior to exiting the property.
  • Follow up on any operational challenges and issues to ensure that they are addressed promptly.
  • Ensure the property is closed to open.
  • Motivate and inspire staff, energize them, and hold them accountable for results.
  • Be a creative thinker.
  • Lead by example; maintain high energy and a positive motivating leadership style.
  • Ensure Quality is a priority.
  • Plan and present department meetings as needed.
  • Recognize and respond to ideas within department.
  • Responsible to know fire and evacuation procedures, fire panel and how to locate trouble areas.
  • Manage an emergency situation if needed.
  • Investigate any and all violations of company policy within department and responsible to advise Employee Services immediately.

Security Host – (29 hours/wk)

This job description shall not be construed as a contract for employment.  Glen Ivy is an at-will employer and a drug free workplace. As a prerequisite to employment a background check, reference check and pre-employment physical may be performed.

Expectation for all Employees

Support the Glen Ivy mission, vision, and values by exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Employee must be able to work in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks.  Must follow all company policies, procedures, and safety requirements and seek supervisory assistance as appropriate.

Position Summary:

Maintain a safe and secure environment for guests and employees by patrolling and monitoring premises and personnel in a courteous and restrained manner. Employee may be coping with emergencies, undesired conduct, disturbances and threats to life and property in order to maintain a safe and secure environment.

The majority of shift will be spent on foot patrol, walking, climbing stairs of the interior and perimeter of the property to observe and identify potential security and safety risks or undesirable conditions. Address undesired conduct, violations of company policy and civil laws as warranted for the security and safety of guests, employees, and property. Observe the camera monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Manager on Duty; report any alarms similarly.

 — Position Qualification Requirements —

License(s):                   California Guard Card

CPR Certified and First Aid is a plus

 

Education/Training:     High School Diploma required

Some college experience is desired

Guard Card training BSIS

Annual Renewal BSIS proof of training

Basic computer skills are required

Experience:               This individual should have 5 or more years working experience as a Security Officer

Law enforcement background strongly preferred

Proven success at guest interaction and employee relations

Safety and OSHA Training

CPR and First Aid Training

Job-Related Skills:      Ability to communicate effectively with management, employees, and guests

Ability to listen and follow verbal and written instructions

Flexible, Self-Motivated, Objectivity, Judgment

Surveillance

Safety Management

Reporting Skills

Excellent memory

Detail oriented and very informative

Must have helpful and caring attitude

Essential Duties & Responsibilities:

  • Attend and participate in the Daily Learning Time (DLT) when applicable.
  • Understand the basic philosophies of the company and implement them in daily work.
  • Protection of personnel and property of Glen Ivy Hot Springs through patrols and monitoring of the premises, observing and reporting suspicious and unauthorized activities and unsafe conditions.
  • Maintain confidentiality of property information, correspondence, reports and files.
  • Work as a team player and cooperate with the Management in handling employees issues.
  • Knowledge of the properties Emergency Response Plan.
  • Thorough knowledge of the property layout, its buildings, function areas, and surrounding city area.
  • Provide thorough foot patrol of the property; walking, climbing stairs of the perimeter of the property to observe and identify potential security issues and undesirable conditions or activities.
  • Effectively address undesired conduct, violations of company policy as well as civil, warranted or the security and safety of guests, employees and property, some of whom may require high levels of patience, tact and diplomacy in order to defuse anger and collect accurate information.
  • Render assistance and security related services to Glen Ivy staff and visitors, including restraining violent employees and visitors.
  • Create detailed reports of all interactions.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Answer security telephone and radio as needed and respond with priority.
  • Maintain parking order for guest and employee parking.
  • Assist with emergency vehicle guidance and parking during emergency situations.
  • Direct guests in order to maintain control of situations.
  • Observe camera monitors for any unusual activity and report to Manager on Duty and/Director of Operations.
  • Visually screen visitors entering the property for purpose and authorization. Provide Visitors pass if necessary. Escort visitors in non-public areas.
  • Report structural damages and accidents on the property (writing and pictures).
  • Escort guests and employees as needed to parking lots.
  • Attend all safety, OSHA, and alcohol training classes provided by the company.
  • Ensure and enforce company policies, procedures, and guidelines.
  • Treat everybody with respect, present a helpful attitude, and conduct him or herself in a professional manner at all times towards guests and employees.
  • Be flexible and adapt to the changing needs of the property with a “my pleasure” attitude.
  • Present great guest service to those who have car trouble, assist in calling help as needed.
  • Assist with line control if needed.
  • Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Assist with locking the facility/property.
  • Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
  • Maintain environment by monitoring and setting building and equipment controls.
  • Maintain organization’s stability and reputation by complying with legal requirements.
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
  • Contributes to team effort by accomplishing related results as needed. Work with the Management team and make sure that Glen Ivy has what it needs to be safe, and informed.

Additional Responsibilities:

  • Provide legible documentation when incidents occur and report to manager on duty.
  • Assist manager on duty with lost and found items.
  • Provide accurate information to inquirers for directions, hours of operation, etc.
  • Assist with the opening and closing of the property.
  • Responsible for communicating closely with manager on duty in regard to staff and guest issues.

Sign Me Up

Sign Up now to receive email promotions, spa news, and more.
Glen Ivy Hot Springs is solely owned and operated by GOCO Hospitality.
To find out more about GOCO Hospitality please visit, GOCOHospitality.com.
© Copyright 2016 Glen Ivy Hot Springs.
All Rights Reserved.