Careers

Expectations of All Employees

“Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day. This is Glen Ivy’s mission.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Select from the list below to view current employment opportunities at each location, or view a list of all job descriptions.

“We are currently accepting applications for our 2014 hiring season”. Please note: Interviews will be scheduled starting January 2014.  

The Building Host is responsible for assuring that all outdoor Spa areas and treatment buildings are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. The Building Host is responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. The Building Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Treatment Manager when necessary. There is an absolute expectation that the Building Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Treatment Manager in a timely manner. The Building Host will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Treatment Manager as appropriate. Must be able to work weekends, evenings, and some holidays.

License(s): None required. CPR and First Aid Certified.

Education/Training: High School Diploma or equivalent preferred.

Experience: At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.

Job-Related Skills: Must be able to tolerate outside work for a full shift. Must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be punctual, dependable and flexible. Must be able to effectively multi-task. Must embrace and fulfill the duties and expectations of a Supervisory role. Must act as a role model for other employees at all times.

Essential Duties & Responsibilities:

  • Assist in scheduling staff.
  • Assist Guest Treatment Manager in assuring that proper staffing levels are maintained in accordance with business levels.
  • Assist Guest Treatment Manager in assuring that all opening and closing duties in all zones and buildings are completed to standard expectations.
  • Attend all pertinent and positively contribute to Department and Company meetings.
  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that all areas of treatment buildings cleaned and stocked, to include prep area, restrooms, lobby and hallways.
  • Proactively assure that Spa grounds and buildings free of trash; empty trash cans      regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Must be trained in and able to perform all Guest Services duties as needed.
  • Maintain clear and consistent communications with Guest Treatment Manager as well      as fellow Building Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Attendance and positive participation in staff meetings.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • Attend and positively participate in all required meetings and training sessions.
  • High attention to quality, detail, teamwork and guest service.
  • Maintain Glen Ivy’s standard for excellence in the spa industry.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Accurate and mindful check-in of linen deliveries. Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Prepare treatment products accurately, with an attention to measurement, cleanliness and timeliness.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

E.O.E

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

 

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

 

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

 

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

 

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E

To perform manicures and pedicures with the highest quality of customer service to Glen Ivy guest.  License(s): State of California Cosmetology or State of California Manicurist License.  Certificate of insurance for services naming Glen Ivy additionally insured Education/Training: Required training to receive license with continued education expected

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

Job-Related Skills: The techniques to provide high quality manicures and pedicures Effective interpersonal communication skills

Ability to adhere to company and departmental policies

Inventory control strongly desired

Essential Duties & Responsibilities:

(Include but not limited to)

Maintain accurate pedicure logs following the cleaning and disinfecting procedures as stated by the California Board of Cosmetology

Represent Spa to Spa’s guest.

Provide the best possible manicure/pedicure services, and empathize to guests’ needs and concerns by providing them with all services listed in the Glen Ivy brochure

Assist in any activity deemed necessary for the normal operations of the manicure/pedicure department

Maintain appropriate decorum, appearance and professionalism at all times

Inform Spa’s guest of products available for retail sale

Cross promote other spa services

Educate our guest on the benefits of both the product and the service they are receiving

Willingness to attend and participate in staff meetings, trainings, including product knowledge

Attend training sessions to increase his/her knowledge of products available for sale at Spa.

Check work station contents (station supplies) as early as possible and restock if necessary prior to start of appointment times

Clean and restock workstations with all necessary supplies for the next day’s schedule

Communicate with reception desk and Spa Director in regards to equipment shortages, scheduling errors and compensation errors.

Willingness to learn and perform new services

Follow all company policies, procedures, and safety requirements

Weekends, evenings and some holidays a must.

E. O. E.