Hosts and hostesses create a good first impression of the restaurant by warmly welcoming guests. They courteously direct guests to each of the entrée stations while controlling guest flow into the restaurant. The expediter will ensure the timely delivery of delayed food items to the guest’s tables. They may assist in the preparation and presentation of food and beverage items, take and serve food and beverage orders to guests, stock items, bus tables and other side work as necessary. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction.
Glen Ivy Offers: Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!
License(s): Riverside County Food Handlers Card
Education/Training: High school diploma or equivalent.
Experience: 1 year quality/ high volume restaurant experience preferred.
Present a neat and friendly appearance.
Flexible hours, weekends and holidays are required.
Able to stand long hours and must be able to function under pressure.
Strong addition, multiplication and division skills.
Attention to detail
Strong organizational skills
Strong communication skills
Knowledge of beer, wine, cocktails, and sushi.
Able to do repetitious work accurately.
Ability to make food & beverage suggestions and recommendations.
Responsible for maintaining guest safety in cabana areas, ensuring professional and consistent adherence to GIHSS standards.
Essential Duties & Responsibilities:
Warmly greet guests entering food & beverage establishments.
Directs and educates the guests regarding each of each of the three Café stations and daily specials the Café is offering.
Controls the flow of guests into the restaurant.
Ensures timely and accurate delivery of food items with a longer cooking time to the guest’ tables.
Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
Places food on plates or trays according to instructions.
Busses tables and empties trash cans as needed.
Stocks paper products and utensils.
Delivers ice, paper goods, utensils, cups and lids, and food & beverage product from storage areas to business outlets as required for the day’s business.
Maintains a clean and sanitary work place.
Stocks beverages and packaged snacks as needed.
Ensure an appropriate amount of utensils and trays are stocked for use.
Responsible for completing opening or closing procedures for the position.
Arrive to work on time and in uniform; attend daily and monthly shift meetings on time.
Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
Answers all radio calls from pool servers assigned to their station.
Prepares blended smoothies and cocktails.
Pours beer and wine beverages for service
Monitors beverage and snack item pars to maintain appropriate amounts for service
Follows proper portion control.
Adheres to and maintains all kitchen SOP’s.
Use POS system to accurately tally guest transactions and receive payment by cash, credit cards, gift cards or automatic debits.
Issue receipts, refunds, credits, or change due to the guests.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Identify prices of goods, services or admissions, and tabulate bills using POS system.
Performs and works directly with a high volume of guests.
Busses tables in dining and pool areas as needed.
Ensures complete guest satisfaction.
Ensure an efficient flow of guests.
Frequently asks guests if they need anything/what I can do to make your stay at Glen Ivy better
Follows the established working schedule for the FOH, Cabana and kitchen team.
Familiarize themselves with spa services, treatments and spa products to promote cross selling.
Works as a member of the team.
Maintains “clean as you go” policy.
Maintains clean and sanitary work areas and equipment.
Up-sell products as the opportunity arise.
Prepares fruit garnishes for beverages.
Sweeps, vacuums and mops as necessary.
Collects used trays, dishes and towels.
Maintains clean work areas, utensils, and equipment.
Give suggestions to the FOH Manager and Executive Chef on how to improve your area.
Follow and maintain proper uniform.
Be familiar with MSDS binder.
Assist co-workers as needed.
Ensure that items are rotated and FIFO is followed.
Performs miscellaneous job-related duties as assigned