Careers

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Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Position Summary: The Guest Service Manager will oversee and nurture the experience of all Glen Ivy guests, starting from the initial greeting, providing an accurate and efficient check in/check out process, assisting guests during their visit with questions or concerns and providing exceptional service to individuals by maintaining consistent and strong guest interaction and conversation. Individuals in this role must adhere to the company’s standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.He or she will manage the daily work habits and operations of the following areas; Resort Lifestyle store and Retail Associates, Resort Guest Service Coordinators in the service spa buildings as well as Resort Host and Attendants.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Coordinate, direct and manage day-to-day resort guest service operations.
  • Motivate associates to exceed expectations of the guests; passionately uphold and elevate a positive work environment for the internal our associates.
  • Works through and with Resort Operations leadership team to drive revenue and guest service.
  • Holds Resort Operations leadership team accountable for strategy execution, and guides their individual professional development.
  • Support and communicate company goals and initiatives, promote company programs, and act as an ambassador of the company.
  • Ensure the portfolio operations are functioning within the financial parameters established in the budget and meeting sales goals.
  • Hire qualified associates, assemble skilled and cohesive teams, manage individual and team performance, provide developmental opportunities and promote teamwork and cooperation.
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
  • Expected to diligently and frequently review inventory, assess loss and create loss prevention plans. T
  • Ensure Guest Service and Guest Satisfaction is a priority to the team.

Minimum Qualifications:

  • Bachelors degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or equivalent work experience preferred.
  • Hotel Management Experience ,Customer Service, Public Relations, Sales Experience (3-5 years of experience)
  • Problem Resolution
  • Detail-oriented and organized, able to multi-task
  • Effective communication at multiple levels in the organization
  • Ability to work & be successful in a matrix structure
  • Business & financial acumen with ability to read and interpret financial statements
  • Strategic Planning
  • Proven track record of talent management
  • Proficient with Microsoft office, POS
  • Ability to work non-traditional business hours

 

Position Summary: To perform general maintenance duties so as to keep facilities and grounds in safe and working order with an expected result as s safe and well maintained facility and work zone while preserving the safety and comfort of guests and fellow employees. Must be available to work weekends, evenings and some holidays.

Glen Ivy Offers: Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Essential Duties & Responsibilities:

General Garden and landscape duties.
Drywall and texture repair.
General painting.
General plumbing.
Basic electrical.
Basic construction /carpentry.
Installing various type of flooring.
Tile and grout repair.
Installing various plumbing and electrical fixtures.
Cleaning and maintaining pools and spas.
Installing various types of pool and spa equipment.
Repairing cool deck and mastic joints.
Working with hazardous material such as muriatic acid and bleach.
Off loading and distributing 55 gallon of chemical drum to various locations.
Operating front end loader.
Operating and maintaining high pressure washer.
Operating drain auger.
Cleaning and maintaining sink and shower drain, toilets and urinals.
Cleaning and maintaining air condition units and filters.
Cleaning and maintaining hot water heaters and boilers.
Cleaning and maintaining various type of laundry equipment.
Cleaning and maintaining shower and lavatory fixtures.
Perform simple labor.
Carrying supplies, equipment and tools.
Demolition.
Assembling various types of furniture and cabinetry.
Moving furniture or boxes of products.
Clean work sites from trash and debris.
Organizing and maintaining work area and shops.

Additional Responsibilities:
Provide support to Manager on projects.
Wearing proper uniform and approved steel toe boots at all times.
Using personal safety equipment when required.
Carrying eye protection at all times.

License(s): CPO Certification preferred.

Education/Training: High School Diploma

Experience:
Previous maintenance responsibilities and skills.
Rough construction.
Familiarity with a variety of general construction trades.
Pool and spa cleaning and equipment maintenance.
Job-Related Skills: Good communication skills.
Safe and proper use of hand and power tools.
Knowledge and use of proper work safety procedures.
Able to work well with others and in a team environment.
General mechanical abilities.

E.O.E.

You must be available to work mi 24 hours per week and available on the weekends. 

Position Summary: A Resort Host Attendant should be an Ambassador for the Resort, to the guests and co-workers and communicate concerns and needs to the Resort Manager. Provides and ensures a safe, friendly, and clean environment for our guests and is conscientious of the guests needs and surroundings. Responsible for assuring that all outdoor Spa areas, Grotto and/or the Bath House are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. An area of focus will be designated in advance and communicated with the Host. Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging with individuals during the course of their day.

It is imperative the Host-Attendants operate the department at a level reflective of Glen Ivy high standard for guest service. The position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Resort Manager; report any alarms similarly.

When assigned, in the Bath House, the position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

— Position Qualification Requirements —

  • Schedule: Must be able to work operation hours of
    • 8:00am- 8pm Sunday through Wednesday
    • 8:00am- 10pm Friday, Saturday and Sunday
  • Education/Training: High School Diploma or equivalent preferred.
  • Experience: Min of 1 year experience in a guest service-related position, housekeeping or grounds keeping experience.
  • Job-Related Skills: Requirements include basic reading, writing and math skills and some housekeeping experience is preferred. You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 50 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping and kneeling.

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and Spas are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • High attention to quality, detail, teamwork and guest service.

E.O.C.

Job Summary:

  • Greet, bid farewell and thank every guest
  • Offer information to guests regarding resort schedules, specials, hours of operation, menu etc.
  • Operate lifts for guests requiring assistance
  • Respond to guest inquiries and requests

Essential Functions:

  • Ensure internal and external guest safety
  • Prevent and resolve altercations among guests
  • Deal with disruptive guests and, if necessary, see that they leave the premises
  • Lead guests and other employees in emergency evacuation procedures and provide assistance
  • Maintain line of sight/atmosphere control by circulating through your work area throughout shift
  • Check identification of all guests who do not appear to be of legal drinking age
  • Prevent guests without proper identification from entering the premises
  • Enforce House policy regarding photos/videos/recording devices
  • Safeguard against theft
  • Assist with Private and Special Events
  • Maintain necessary communications with all departments
  • Communicate with radios (all door staff and management should remain in constant contact throughout shift)

Job Qualifications: Required:

  • Ability to work flexible hours and weekends
  • Must be a team player
  • Understand guest service
  • Must be 21 years of age or older

Preferred:

  • Previous experience in security or crowd control
  • Experience in customer service in a face to face environment.

Physical Demands / Working Environment:

  • Working environment is very fast-paced
  • May require standing for extended periods of time
  • May require light lifting / moving of items from time to time

Job Type: Part-time

Salary: $14.00 /hour

Must be able to work rotating day, night and weekend shifts from 7am – 9pm.

Position Summary: Responsible for the preparation and presentation of all food items as called for by the menu in Café and making of pastries, desserts, bread and other baked goods. Some pastries items may include cakes, cookies, cupcakes, and pies.

— Position Qualification Requirements —

License(s): Riverside County Food Handlers Card .

Minimum Qualifications – Education & Experience

  • High school graduate and an apprenticeship, cooking school or culinary institute education.
  • Ability to multi-task in a fast paced, high pressured environment
  • Ability to work not traditional working hours, weekends and all holidays
  • Experience required by level: Cook II: On the line; sauté, grill; is working with a variety of temperatures and techniques.

Job-Related Skills:

  • Basic math skills.
  • Has good cooking/baking skills.
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours- weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Follow proper payroll and uniform procedures.
  • Run the day to day operation of the assigned station.
  • Assist in creating and preparing menus items and specials.
  • Check and complete mise en place and pars and set-up the station.
  • Communicate with the Sous Chef and the Executive Chef regarding menu items, problem situations or shortages.
  • Work closely with standard recipes and plate presentations in order to maintain standards of quality in production and presentation.
  • Maintain a good working relationship with other employees.
  • Store items properly at the end of the shift.
  • Ensure a clean, neat and organized work area.
  • Handle and report any accident immediately, no matter how minor.
  • Conduct oneself in a professional manner at all times to reflect the high standards of Resort.
  • Follow all guidelines for timely food service to guests.
  • Maintain food service sanitation certification and use all learned standards within the kitchen.
  • Maintain knowledge of the Resort, daily events, safety and service standards.
  • Perform other tasks or projects as assigned or requested.

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Glen Ivy Hot Springs is solely owned and operated by GOCO Hospitality.
To find out more about GOCO Hospitality please visit, GOCOHospitality.com.
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