Careers

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Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Seasonal Host will begin July through anticipation date of Dec 1st 2017. Must be able to work operation hours of 8am- 9pm.

Availability Requirements: Must be available on Sundays, Mondays and Wednesdays.

The Spa Attendant is exemplified as a role model for the expectations of Treatment building standards. The Spa attendant should be an Ambassador for the Spa to the guests and co-workers and communicate concerns and needs to the Spa Manager and Supervisors. The Spa Attendant is responsible for assuring that all outdoor Spa treatment areas and treatment buildings are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. There is an absolute expectation that the Spa attendant will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, or any other significant occurrence, item or issue to the Spa Manager and Supervisors in a timely manner. The Spa attendant will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Spa Manager and Supervisors as appropriate.

License(s): None required. Education/Training: High School Diploma or equivalent preferred. CPR & First Aid Certification.

Experience: At least 1 year experience in a guest service-related position. Housekeeping or Warehouse experience preferred.

Job-Related Skills: Must be able to tolerate outside work for a full 8 hour shift. Must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be punctual, dependable and flexible. Must be able to effectively multi-task and prioritize duties. Must act as a role model for other employees at all times. Must communicate effectively with peers and Management. Must have good time management skills.

Attitudes/Personality: Team Player, displays integrity, acts as a role model for other employees, displays friendly attitude towards guests and co-workers.

Essential Duties & Responsibilities:

  • Assist Spa Manager and Supervisors in assuring that all opening and closing duties in all zones and buildings are completed to standard expectations.
  • Attend all pertinent and positively contribute to Department and Company meetings.
  • Guest are our #1 priority.
  • Proactively stock clean towels/linen and gather soiled towels/linen from designated areas within the treatment building.
  • Proactively assure that all areas of treatment buildings are cleaned and stocked, to include prep area, restrooms, lobby and hallways.
  • Proactively assure that Spa grounds and buildings free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Complete all daily duties thoroughly and in a timely manner.
  • Proactively maintain a neat and clean workspace at all times.
  • Maintain clear and consistent communications with Spa Manager and Supervisors as well as fellow Spa Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Attendance and positive participation in staff meetings.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • Attend and positively participate in all required meetings and training sessions.
  • High attention to quality, detail, teamwork and guest service.
  • Maintain Glen Ivy’s standard for excellence in the spa industry, adhering to the Glen Ivy Way while performing all job duties.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.
  • Follow the Inventory Stock product rotation and expiration guidelines.
  • Assist in inventory control of products and linens.
  • Accurate and mindful check-in of linen deliveries. Report any discrepancies or concerns surrounding linens or linen delivery to the Spa Manager and Supervisors.
  • Prepare treatment products accurately, with an attention to measurement, cleanliness and timeliness.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors as needed
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

Position Summary: The Director of Finance is a key contributor to the success of the business. As a part of the company’s leadership team, the Director of Finance will provide financial leadership for the company and provide important input to strategy.  The Director of Finance is responsible for all financial functions and will provide strong financial and operational leadership including key interfaces with the Board of Directors.  He/she will be an astute financial executive with the ability and experience to bring financial operations and processes to a new level and instill best practices throughout the organization. The Director of Finance will provide leadership as the company grows and expands while ensuring fiscal policies and compliance responsibilities are maintained.

 — Position Qualification Requirements — 

License(s): N/A

Education/Training:

  • B.A or B.S degree; CPA strongly preferred.
  • Strong computer skills including all Microsoft Office and knowledge of accounting systems.  Proficient in Excel.

Experience:

  • A minimum of 10 years combined public / private experience including at least 5 years of CFO / Controllership experience
  • Experience in Spa / Hospitality / Resort industries preferred.
  • In-depth understanding of accounting principles and controls on manual and automated systems.
  • Ability to translate complex situations into information that will support the profitability and growth of business.
  • Exceptional knowledge of cash management, capital budgeting and financial reporting.
  • Thorough knowledge of internal controls as well as GAAP and IRS reporting requirements.

Essential Duties & Responsibilities:

  • Maximize growth and earnings.
  • Accurate and timely accounting and financial reporting, including internal financial reporting to the leadership team and Board of Directors.
  • Summarize key risks and opportunities facing the company and make recommendations as they affect the financial results of the company and its business.
  • Quickly identify critical operating issues and drive positive financial result through a combination of financial analysis, innovative execution and cross-functional teamwork
  • Plan, develop and recommend practices, procedures and controls to ensure the integrity of financial information is maintained.
  • Monthly reporting of key performance indicators such as cost of sales and marketing effectiveness, and profitability.
  • Ensure GAAP compliance and manage annual audits.
  • Financial analysis and planning including annual budgeting, tax activity, forecasting and re-forecasting as necessary.
  • Strongly contributes to the profitable growth of the business.
  • View financial implications from a varied number of perspectives, i.e. customers, sales, technology, and attainment of strategic objectives.
  • Identify and execute opportunities and strategies to improve profitability and cash flow.
  • Cash management including monitoring and management of banking relationships.
  • Management of tax and legal functions.
  • Identify key drivers of profitability and create simple management reporting and related reporting processes.
  • Confidently lead the senior management team through the annual planning and budgeting process, ensuring financial resources are appropriately aligned with company goals and objectives.
  • Structure the finance/accounting team and processes that are scaleable and can support company growth.
  • Take a hands-on approach and ensure the smooth operation of the accounting department and monthly close process.

Job-Related Skills:    

  • Active member of property’s Senior Leadership Team.
  • Strong participation in all operational meetings with a clear understanding of how the business operates.
  • Flexibility in working hours including weekends and evenings.
  • Support the financial growth of the holding company in the USA.
  • Work closely with the sales and marketing and reservations team to ensure quality yield-management.
  • Support the daily operation of the business with flexibility in purchasing and procurement.
  • Strong inter-personal and leadership skill and the ability to encourage and foster teamwork across business functions.
  • Focus on results.
  • Confidence and Leadership ability.
  • Become proficient in Property Management Systems.
  • Entrepreneurial spirit in attitude and action.
  • Attention to detail.
  • Strong written and verbal communication skills.
  • Unquestioned business ethics and a desire to have fun at work a must.
  • Results-oriented with strong analytical, strategic planning, problem solving and cost control skills in the retail/hospitality industry.
  • Hands-on, working leader who can function effectively in a seasonal environment.
  • Strong project management skills.
  • Ability to attract, develop and motivate a strong flexible finance/accounting team.
  • High-energy, team-oriented, collaborative attitude with strong decision making skills.
  • Ability to assess prospective business and growth opportunities.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an  accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, dept. or company growth, rush jobs or technological advances.)

Position Summary: Responsible for the preparation and presentation of all food items as called for by the menu.

 — Position Qualification Requirements —

Schedule: Must be able to work operation hours of

  • 8:00am- 8pm Sunday through Wednesday
  • 8:00am- 10pm Friday, Saturday and Sunday

License(s):   Riverside County Food Handlers Card

Experience: 1-2 year quality/ high volume kitchen experience.

Job-Related Skills:           

  • Basic math skills.
  • Some cooking skills.
  • Good Knife skills.
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours- weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Prepares, mise en place needed ingredients for the soups, vegetables and meats as well as other hot or cold items on the line or pantry as the recipes indicate with instruction while supervised by the Sous-Chef, Chef or Executive Chef.
  • All seasoning will be authorized by the supervisor on duty as per the recipe. All protiens will not be portioned by Line Cook #2 unless overseen by a supervisor.
  • Observes and tests foods being cooked with supervision.
  • Is responsible for the sanitary cleanliness of his station and other areas where needed in the kitchen.
  • Understands the safe use of knives and the safe aplication of all equiptment/tools in the kitchen. Understands the temperature controls and adjustments for all stoves, grills, broilers and ovens.
  • Must understand all duties needed at all stations in Sole kitchen which includes breakfast, salads, entrees, pizza, and hot entrees. All plate preparation must be performed within the timed limits of each menu item.
  • Must prepare plate presentation according to picture guides.
  • Along with specific job performance, other areas of general performance are evaluated; observe all kitchen rules, appropriate attitude and personal conduct.

Operation hours of 9:30am- 6pm and available at 24+ hours per week.  Must be available Sundays to be considered.

Position Summary: This position has a high expectation for interactive contact in an ever-changing, fast paced environment. Massage Therapists at Glen Ivy Hot Springs will be proficient in massage and possess impeccable guest service skills.  Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage Therapists at Glen Ivy Hot Springs will support and positively participate in in-house continued education through Glen Ivy Hot Springs Education Team.  It is an absolute expectation that all Massage Therapists will perform all services offered by Glen Ivy Hot Springs, with the exception of specialty services to include, but not limited to, Shiatsu, Lomi Lomi, Craniosacral, Reflexology and Reiki. Because of the length of time with Glen Ivy seasonal employees may not be trained on body treatments.

 — Position Qualification Requirements —

License(s):   Current State of California Massage Certification/License,  County of Riverside License, BCTMB certification preferred but not required

Education/Training:  Minimum 500 hours training from a qualified massage school (for part time and full time positions.)

Experience:  Preferred (although not required) at least 2 years’ experience as a massage therapist in a Spa with reputable references, or other professional atmosphere.  Preferred (although not required) at least 2 years’ experience in guest service or hospitality setting.

Job-Related Skills:   Exceptional massage skills.  Impeccable guest service and interpersonal relations skills.

Attitudes/Personality:   Positive, Open, Flexible, Ambitious, Self-Starter, Well-Rounded, Dedication to Wellness

Essential Duties & Responsibilities: 

  • Positively and effectively work with a large team.
  • Customize services to guest needs and preferences.
  • Be flexible and willing to work weekends and holidays.
  • Present a neat, clean and professional appearance and demeanor.
  • Ability to work in fast-paced day to day operations and outdoors as necessary.
  • Attend mandatory daily pre-shift meetings and participate with team stretches.

Additional Responsibilities: 

  • Responsible for thoroughly completing standard specified room maintenance and set-up and clean-up daily.
  • Actively and positively support and participate in all department and company meetings.
  • Commit to participation and support of continuing education, both external and internal.
  • Commit to participation and support of the wider massage and wellness communities.
  • Set up and perform chair massage as assigned/needed.
  • Perform all services, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Shiatsu or Lomi Lomi, Reiki, Reflexology & Craniosacral (for part time and full time positions)
  • Must communicate clearly, frequently and consistently with Massage Therapist Primary Educator(s), Guest Treatment Manager(s) and Spa Director.
  • Must support, complete and be committed to proper cleaning and care of stones used in hot stone massage and other treatments.
  • Must report all equipment, supply or maintenance issues to a MTPE, Guest Treatment Manager or Supervisor in an immediate and positive manner.
  • Support and positively communicate with other Massage Team members and employees of Glen Ivy Hot Springs.
  • Utilize the Improve our System to communicate improvements that will enforce/elevate the Glen Ivy Way.
  • Treat each guest as your #1 priority.
  • Communicate with leadership in regards to your physical well-being, additional rest breaks are needed you feel a strain related to work duties, a schedule adjustment of hours worked is needed, etc.
  • The various communication tools are used to obtain information. Examples, pre-shift, the Loop, TV monitors. Communication boards, mail boxes (should be checked each working day), corporate emails, and the Glen Ivy Way.
  • Participate in the use of self-care tools available.
  • Perform consecutive services.
  • Exemplify a positive attitude at all times.
  • Keep work areas clean and presentable.
  • Communicate needs to building host via radio or the communication board.
  • Ensure FIFO is being followed when pulling product from storage areas.
  • Take initiative when not booked to review Glen Ivy Way documents and complete test and keys.
  • Be open for growth, work with a team, be able to accept constructive criticism.

E.O.E

***Have one year of Register experience in a high-volume environment plus a positive attitude?!? Apply Now!

Seasonal staffing is July 1 through November 1. You must be available to work min of 3 months to be considered.

Position Summary: The Resort Coordinator is responsible for day to day operations of the guest service department, treatment buildings and/or bath house desk. They are to hold the Coordinator position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change.

— Position Qualification Requirements —

  • Schedule: Must be able to work operation hours of
    • 8:00am- 8pm Sunday through Wednesday
    • 8:00am- 10pm Friday, Saturday and Sunday
  • License(s): N/A
  • Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.
  • Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Essential Duties:

  • Knowledge of all services, promotions, programs and products.
  • Make eye contact with each guest and give them the Glen Ivy Welcome
  • Provide each guest upon leaving with a sincere thank you for visiting.
  • Ask each guest to put a tab on file for their convenience.
  • Properly fill in and update each guest profile.
  • Inspire a memorable, meaningful and enjoyable experience in everyone, everyday.
  • Maintain the essential E 3s: Engage Everyone, Every time.

Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the Glen Ivy Welcome when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.

E.O.C

Seasonal staffing is July 1 through November 1. You must be available to work min of 3 months to be considered and available to work 25-29 hours per week. 

Position Summary: A Resort Host Attendant should be an Ambassador for the Resort, to the guests and co-workers and communicate concerns and needs to the Resort Manager. Provides and ensures a safe, friendly, and clean environment for our guests and is conscientious of the guests needs and surroundings. Responsible for assuring that all outdoor Spa areas, Grotto and/or the Bath House are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. An area of focus will be designated in advance and communicated with the Host. Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging with individuals during the course of their day.

It is imperative the Host-Attendants operate the department at a level reflective of Glen Ivy high standard for guest service. The position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Resort Manager; report any alarms similarly.

When assigned, in the Bath House, the position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

— Position Qualification Requirements —

  • Schedule: Must be able to work operation hours of
    • 8:00am- 8pm Sunday through Wednesday
    • 8:00am- 10pm Friday, Saturday and Sunday
  • Education/Training: High School Diploma or equivalent preferred.
  • Experience: Min of 1 year experience in a guest service-related position, housekeeping or grounds keeping experience.
  • Job-Related Skills: Requirements include basic reading, writing and math skills and some housekeeping experience is preferred. You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 50 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping and kneeling.

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and Spas are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • High attention to quality, detail, teamwork and guest service.

E.O.C.

Must be able to work rotating operational hours of  8am – 6pm

Position Summary: Provide guests and employees with clean and sanitized utensils, pans and equipment. Provides prep work as needed.

— Position Qualification Requirements —

  • License(s): Riverside County Food Handlers Card
  • Education/Training: High school diploma or equivalent.
  • Experience: 1 year quality/ high volume kitchen experience

Job-Related Skills:

  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Ensure clean and sanitized utensils, plate ware, glassware and equipment.
  • Responsible for setting up and closing down dish machine according to company standards.
  • Preventive maintenance of dish machine.
  • Ensure proper storage of pots/pans and equipment according to sanitation and company standards.
  • Cleans walls, floors in dish area, kitchen line and front of house.
  • Cleans and wipes down all tables and chair in employee café eating area.
  • Cleans and sweeps floor at café employee eating area
  • Perform shift change and/or opening, closing duties.
  • Arrive to work on time, attend daily and monthly shift meetings on time.
  • Adheres to and maintains all kitchen SOPs
  • Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
  • Maintain storage of proper chemicals and supplies required for the dish machine.

Additional Responsibilities:

  • Follows the established working schedule for the kitchen team.
  • Works as a member of the team.
  • Maintains clean as you go policy.
  • Maintains clean work areas, utensils, and equipment.
  • Give suggestions to the Lead Line Cook, Sous Chef and F&B Manager on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Ensure an efficient flow of production.
  • Ensure that items are rotated and FIFO is followed.
  • Performs miscellaneous job-related duties as assigned
  • Performs prep work as needed.
  • Receives deliveries as needed.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

Seasonal staffing is July 1 through November 1. You must be available to work min of 3 months to be considered.

Schedule: Must be able to work operation hours of

  • 8:00am- 8pm Sunday through Wednesday
  • 8:00am- 10pm Friday, Saturday and Sunday

Performs all aspects of retail sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, maintaining store cleanliness, stocking and re-stocking daily, checking in guests for appointments, booking appointments, and accurately completing the sale on the point-of-sale register.

Experience: 1 year of retail experience preferred and a passion for fashion.

Job-Related Skills:

  • Excellent customer service skills.
  • Commitment to excellence and high standards.
  • Computer knowledge.
  • Able to interact and communicate effectively with all guests, employees and management.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Professional appearance and demeanor.
  • Creative, flexible, and innovative team player.
  • Ability to understand and follow written and verbal instructions.
  • Ability to manage priorities and workflow.
  • Ability to work in a fast and efficient manner.
  • Any combination of education, training, or experience that provides the knowledge, skills and abilities.

Essential Duties & Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Assists customers in an enthusiastic and courteous manner; greeting them promptly and cordially.
  • Provides excellent customer service.
  • Assists guest with any questions pertaining to store products. Be knowledgeable of products.
  • Communicate promotions and suggestive sell whenever possible.
  • Stocks and cleans the store for the best sales appearance and ease of use for the customer.
  • Maintains cleanliness of both the backroom and stock areas.
  • Re-stock products daily. Maintain back stock levels in both backroom and products drawers.
  • Maintain hanging standards of all garments.
  • Develops and maintains knowledge of all merchandise to effectively assist customers with accurate information; keeps current as new product lines are introduced.
  • Assists with merchandising efforts, displays and floor moves as needed.

 

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To find out more about GOCO Hospitality please visit, GOCOHospitality.com.
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