Careers

WE ARE HIRING…JOIN OUR AWARD-WINNING TEAM TODAY!

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Position Summary: Understand, protect, and communicate the Glen Ivy brand essence to increase the overall awareness of Glen Ivy. Must be a highly motivated, detailed-oriented individual and provide communications support to Sales and Marketing Manager and the Marketing Department, including creating and maintaining social networking sites, viral marketing campaigns, the Glen Ivy website; varied and complex office duties; research and analyze administrative projects; and answer general email and online inquiries from external publics. Applicants with Hospitality experience preferred.

Job-Related Skills: Excellent verbal and written communicator, High-energy team player with strong administrative and leadership skills, Flexibility to handle multiple tasks/projects simultaneously and meet deadlines in a competent and professional manner, Ability to work in a fast-paced, detail-oriented environment, Copy editing and writing; proof all written materials to ensure brand and message accuracy, Ability to maintain confidentiality relative to information and/or situations is critical.

Qualifications

Proven success in creating and maintaining successful, efficient online marketing programs

1 to 3 years of administrative experience in a corporate environment, with marketing, social media, PR experience preferred

Must be proficient in working with Microsoft Office products (i.e., Word, Excel, Outlook, PowerPoint) including limited graphic manipulation

Basic graphic skills a must.

Experience using Adobe Photoshop, Adobe Illustrator, and Adobe Acrobat Sound knowledge of the Web and related technologies which includes: user experience design, web development, web services, integration, application management and hosting in addition to basic experience with Word Press

 

 

Seasonal Part Time Host will begin February  2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 8am- 6pm.

Availability Requirements: Must be available on Sundays, Mondays and Wednesdays.

The Building Host is responsible for assuring that all outdoor Spa areas and treatment buildings are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. The Building Host is responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. The Building Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Treatment Manager when necessary. There is an absolute expectation that the Building Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Treatment Manager in a timely manner. The Building Host will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Treatment Manager as appropriate. Must be able to work weekends, evenings, and some holidays.

License(s): None required.

Education/Training: High School Diploma or equivalent preferred.

Experience:  Experience in a guest service-related position and/or Housekeeping or Grounds-keeping experience preferred.

Job-Related Skills: Must be able to tolerate outside work for a full shift and remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be punctual, dependable and flexible. Must be able to effectively multi-task.

Essential Duties & Responsibilities:

  • Assist Guest Treatment Manager in assuring that all opening and closing duties in all zones and buildings are completed to standard expectations.
  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that all areas of treatment buildings cleaned and stocked, to include prep area, restrooms, lobby and hallways.
  • Proactively assure that Spa grounds and buildings free of trash; empty trash cans      regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

As a member of the Glen Ivy Team you will receive: • Competitive compensation plans • Paid Training • Superior benefits package including medical, dental, and vision • 401K plan • Complimentary spa membership •friend &family discounts • Discounts on all spa services, products, $5 lunch meals and much more

E.O.E

Seasonal Part Time  will begin February  2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 8am- 6pm and available on weekends.

Position Summary: The Coordinator is responsible for day to day operations of the guest service department, treatment buildings and/or bath house desk. They are to hold the Coordinator position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change.

 — Position Qualification Requirements –

License(s):   N/A

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience:  Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred.  Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Essential Duties:

  • Knowledge of all services, promotions, programs and products.
  • Make eye contact with each guest and give them the “Glen Ivy Welcome”
  • Provide each guest upon leaving with a sincere “thank you” for visiting.
  • Ask each guest to put a tab on file for their convenience.
  • Properly fill in and update each guest profile.
  • Inspire a memorable, meaningful and enjoyable experience in everyone, everyday.
  • Maintain the essential E 3’s: Engage Everyone, Every time.

Job-Related Skills:           

  • Proficient in resort scheduling system
  • Strong computer skills
  • Guest conflict resolution
  • Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
  • Ability and willingness to take ownership of assigned responsibilities and job duties.
  • Proper telephone etiquette.
  • Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
  • Consistently project a personable, approachable, welcoming presence.
  • Accountable for the success of Team and individual metrics goals.
  • Must have a professional appearance.
  • Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.

Financial:

  • Cross promote spa services and encourage the sale of retail items.
  • Educate each guest on the benefits of both products and services.
  • Knowledgeable of current promotions, programs and activities.
  • Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity.
  • Place Tabs on file for each guest.
  • Must maintain certain measurements and metrics each day in regards to SPG, Same Day Booking%, Tabs on file%, and retail sales%.
  • Participate in all booking contest, retail contest and service contest.

 Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
  • Inspire memorable, meaningful and enjoyable in everyone, every day.

    Operations:

  • Monitor customer satisfaction with surveys, focus groups and comments cards.
  • While maintaining a TEAM effort, achieve 90% or better on the monthly survey for Highly Satisfied guest.
  • Consistent and daily communication with the Guest Experience Manger.
  • Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
  • Attend, engage and contribute to all staff meetings as scheduled.
  • Follow all company standards and expectations, procedures and safety requirements.
  • Arrive to work on-time and adhere to assigned schedule.
  • Assist in implementing new protocols and procedures.
  • Fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties.
  • Responsible of performing other duties, task and projects at the direction of the Guest Experience Manager.
  • Work dual positions across property as assigned or scheduled.
  • Communicate to Guest Experience manager in regards to any equipment problems, cash shortages, scheduling errors and any other issues that may arise.
  • Maintain appropriate decorum, appearance and professionalism at all times.
  • Provide all departing guest a fond farewell and thank them for their visit.
  • Utilize time when guest are in treatments or nobody is checking in to complete tasks as assigned and ensure work stations are neat, cleaned and organized.
  • All other duties as assigned by the Director of Operations.
  • Take and successfully pass all certifications as required.
  • Complete all assessments and sales classes as required.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Communications

Position Summary: To perform general maintenance duties so as to keep facilities and grounds in safe and working order with an expected result as s safe and well maintained facility and work zone while preserving the safety and comfort of guests and fellow employees. Must be available to work weekends, evenings and some holidays.

Glen Ivy Offers: Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Essential Duties & Responsibilities:

General Garden and landscape duties.
Drywall and texture repair.
General painting.
General plumbing.
Basic electrical.
Basic construction /carpentry.
Installing various type of flooring.
Tile and grout repair.
Installing various plumbing and electrical fixtures.
Cleaning and maintaining pools and spas.
Installing various types of pool and spa equipment.
Repairing cool deck and mastic joints.
Working with hazardous material such as muriatic acid and bleach.
Off loading and distributing 55 gallon of chemical drum to various locations.
Operating front end loader.
Operating and maintaining high pressure washer.
Operating drain auger.
Cleaning and maintaining sink and shower drain, toilets and urinals.
Cleaning and maintaining air condition units and filters.
Cleaning and maintaining hot water heaters and boilers.
Cleaning and maintaining various type of laundry equipment.
Cleaning and maintaining shower and lavatory fixtures.
Perform simple labor.
Carrying supplies, equipment and tools.
Demolition.
Assembling various types of furniture and cabinetry.
Moving furniture or boxes of products.
Clean work sites from trash and debris.
Organizing and maintaining work area and shops.

Additional Responsibilities:
Provide support to Manager on projects.
Wearing proper uniform and approved steel toe boots at all times.
Using personal safety equipment when required.
Carrying eye protection at all times.

License(s): CPO Certification preferred.

Education/Training: High School Diploma

Experience:
Previous maintenance responsibilities and skills.
Rough construction.
Familiarity with a variety of general construction trades.
Pool and spa cleaning and equipment maintenance.
Job-Related Skills: Good communication skills.
Safe and proper use of hand and power tools.
Knowledge and use of proper work safety procedures.
Able to work well with others and in a team environment.
General mechanical abilities.

E.O.E.

 

Seasonal Part Time  will begin February  2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 6am- 3pm.

Must have a minimum of 1 year experience in a high quality, high volume restaurant setting. Responsibilities include setting up hot and cold line as needed and replenishing service lines as necessary. Ability to stand long hours and must be able to function under pressure. Specific responsibilities include preparing menu items while maintaining the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards. Requires Riverside County Food Handlers Card. Weekends, evenings and some holidays are required .

E.O.E

Seasonal Part Time will begin February  2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 8am- 6pm.

Kitchen experience preferred. Responsible for cleaning equipment, dishes, kitchen facilities, bussing tables and assisting with food preparation. This is a very busy area and one must be able to work with positive energy. Weekends, evenings and some holidays a must.

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience:

  • 1 year quality/ high volume kitchen experience preferred.

Job-Related Skills:

  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Ensure clean and sanitized utensils, plate ware, glassware and equipment.
  • Responsible for setting up and closing down dish machine according to company standards.
  • Preventive maintenance of dish machine.
  • Ensure proper storage of pots/pans and equipment according to sanitation and company standards.
  • Cleans walls, floors in dish area, kitchen line and front of house.
  • Cleans and wipes down all tables and chair in employee café eating area.
  • Cleans and sweeps floor at café employee eating area
  • Perform shift change and/or opening, closing duties.
  • Arrive to work on time, attend daily and monthly shift meetings on time.
  • Adheres to and maintains all kitchen SOP’s
  • Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
  • Maintain storage of proper chemicals and supplies required for the dish machine.

E.O.E

Seasonal Part Time Host will begin February  2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 8am- 6pm and available on weekends

A Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting Operations Leadership when necessary. There is an absolute expectation that a Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping items or any other significant occurrence, item or issue to Operations Leadership in a timely manner. A Host will be diligent and mindful with the goings on of guests; be aware of alcohol consumption and possibility of over-beveraged guests, outside food and beverages being brought in to the spa, any security issues and lost and found items and will report such items to Operations Leadership as appropriate.

Additionally, when assigned, is responsible for the daily operations of Club Mud and Grotto, as well as the overall satisfaction of the Club Mud and Grotto experience. This will be communicated by leadership through guest experience, survey results and comments. As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service. The Host position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Spa Manager; report any alarms similarly. Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.

When assigned, in the Bath House, the Host position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

– Position Qualification Requirements –

License(s): None required. CPR and First Aid Certified preferred.

Education/Training: High School Diploma or equivalent preferred.

Experience:  At least one years’ experience in a guest service-related position, housekeeping or grounds keeping experience is preferred.

Job-Related Skills:            Must be able to tolerate outside work for a full 8 hour shift. Hosts must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be:

  • Effectively multi-task
  • Exhibit the ability to follow-through on assigned tasks
  • Cash Handling, a plus
  • Good common sense

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and Spas are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Attendance and positive participation in staff meetings and trainings.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • High attention to quality, detail, teamwork and guest service.
  • Maintain Glen Ivy’s standard for excellence in the spa industry.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.
  • Ensure proper radio etiquette is used 100% of the time.
  • Pass all certification programs as required.
  • Work in any other position across property as assigned.
  • Assist in obtaining a 70% or better Highly Satisfied on survey results for guest experience.
  • Any other task or position as assigned by the Operations Leaders or Director of Operations.
  • Retain service, product and program knowledge.
  • Answer questions and give directions when the opportunity presents itself.
  • Be flexible and adapt to the changing needs of the Spa, with a “my pleasure” attitude.
  • Present a helpful and cheerful attitude to guests and co-workers.
  • Maintaining professionalism at all times.
  • Complete cleaning checklist as designated and turn in as required.
  • Ensure that towel bins are at an appropriate level.
  • Ensure clean towels are at an appropriate level for guest use.
  • Attend to and ensure the overall appearance of the Bath House, Grotto or Spa is at standards outlined in the Glen Ivy Way.
  • Ensure restrooms and showers are monitored throughout the day for cleanliness.
  • Ensure locker and dressing area are well kept at all times.
  • Clean, stock, and sanitize all restrooms, showers and steam rooms, paying attention to the fine details.
  • Vacuum carpet using the hand vacuum and mop tile floors as appropriate.
  • Wipe down tops of receptacles and trash cans if stains or spots present themselves.
  • As needed wipe down benches, counter tops, furniture and plants
  • Wipe down locker cabinets and doors.
  • Fill all dispensers (water containers, soap dispensers, lotion, toilet paper, seat covers)
  • Place mats in areas that pose a safety hazard taking care that they are lying flat.
  • Put shower mats in place if required.
  • Ensure hampers are clean and in good condition and in their proper location.
  • Keep mirrors clean and free of prints.
  • Maintain cleanliness of shower curtains.
  • Ensure that outside and inside of lockers are working properly.
  • Sweep tiled areas.
  • Dust tops of the lockers and any other surface such as counters, fixtures, displays and fans.
  • Ensure towel cabinets are full.
  • Ensure that all walkways are kept clear.
  • Ability to observe and detect signs of emergency situations.
  • Screen persons entering entrances for purpose and authorization, including building checks.
  • Escort guests and employees as required to parking lot.
  • Present great customer service to those who have car trouble, assist in calling for help as needed.
  • Assist with line control and bag checks for outside food and beverages.
  • Inform Spa’s guest of products available for retail sale.
  • Educate our guests on the benefits of both the product and the service they are receiving
  • Check work station contents as early as possible and restock if necessary prior to opening.
  • Clean and restock work stations with all necessary supplies for the next day.
  • Communicate with Operations Leadership in regards to equipment shortages, scheduling errors and compensation errors.
  • Follow all company policies, procedures, and safety requirements
  • Create a “Quality Experience” for every guest.
  • Ensure a fun atmosphere
  • Up sell on property by performing walk-through’s and doing demos

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Seasonal Part Time will begin February  2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 8am- 6pm and available on Sundays and Mondays.

Massage Therapists  at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services, including body treatments, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Deep Tissue.

As a member of the Glen Ivy Team you will receive: • Competitive compensation plans • Paid Training and onsite CEU opportunities • Superior benefits package including medical, dental, and vision • 401K plan • Complimentary spa membership and friend &family discounts • Discounts on all spa services, products, $5 lunch meals and much more

Essential Duties & Responsibilities: Responsibilities include thoroughly completing standard specified room maintenance, set-up and clean-up daily. Ability to positively and effectively work within a large massage team. Customization of services to guest needs and preferences. Ability to exceed guest expectations as a direct result of services provided and educating guests about products and services. Must present a neat, clean and professional appearance and demeanor. Must be able to work weekends and holidays. No nights. 

Experience: Prefer experience in guest service or hospitality setting. Exceptional massage skills. Impeccable guest service and interpersonal skills.

License(s) & Certification(s): Current State of California Massage License (CAMTC)

Education/Training: Minimum 500 hours training from a qualified massage school.

E.O.E

Seasonal Part Time will begin February  2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 8am- 6pm and available on Sundays and Mondays.

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; great health insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E.

 

Sign Me Up

Sign Up now to receive email promotions, spa news, and more.