Expectations of All Employees

“Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Position Summary: To perform general maintenance and janitorial duties so as to keep facilities and grounds in clean, safe, and working order with an expected result as s safe and well maintained facility and work zone while preserving the safety and comfort of guests and fellow employees.

Education/Training: High School Diploma

Experience: Previous maintenance responsibilities and skills a plus
Familiarity with a variety of general construction trades (e.g. painting)
Cleaning and equipment maintenance
Janitorial experience a plus

Job-Related Skills: Good communication skills.
Safe and proper use of hand and power tools.
Knowledge and use of proper work safety procedures.
Able to work well with others and in a team environment.
General mechanical abilities.

Essential Duties & Responsibilities:
1. Maintaining light fixture cleanliness and replacing bulbs as needed
2. General cleaning and organizing
3. Light duty of cleaning pools and spas
4. General painting
5. Operating and maintaining high pressure washer.
6. Cleaning and maintaining sink and shower drain, toilets and urinals.
7. Cleaning and maintaining various type of laundry equipment.
8. Cleaning and maintaining shower and lavatory fixtures.
9. Perform simple labor.
10. Carrying supplies, equipment and tools.
11. Caring for various types of furniture and cabinetry (sand, oil, etc.)
12. Moving furniture or boxes of products.
13. Clean work sites from trash and debris.
14. Organizing and maintaining work area and shops.

Additional Responsibilities:
1. Provide support to Manager on projects.
2. Wearing proper uniform and approved footwear at all times.
3. Using personal safety equipment when required.


Glen Ivy Estheticians will be proficient in European style facials, body and face waxing, knowledge in product recommendation, and guest communication skills. Provide healthy skincare and recommend professional products to create a daily regimen to help maintain healthy skin for our Glen Ivy guests. Assist in any activity deemed necessary for the normal operations of the aesthetics department. Maintain appropriate decorum, appearance and professionalism at all times. Inform Spa’s guest of products available for retail sale. Cross promote other spa services. Must be able to work weekends and some holidays.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

License(s): Current state of California Esthetician’s or Cosmetologist’s license required. Current CIDESCO certification strongly preferred, current NCEA membership strongly preferred.

Education/Training: Continuing education with an emphasis on current and relevant skin care trends, techniques, products and industry standards strongly expected.

Experience: Minimum 2 years experience as an Esthetician preferred. Internal and external guest service and relations (interpersonal communication) experience and skill. Exemplary knowledge and abilities in guest services and esthetic techniques. Basic computer literacy expected. Continuing education expected.


Position Summary:  Responsible for the preparation and presentation of all food items as called for by the menu. Must be available to work evenings, weekends and some holidays.

License(s): Riverside County Food Handlers Card
Education/Training: High school diploma or equivalent.

  • 1 year quality/ high volume kitchen experience.
  • Job-Related Skills:
  • Basic math skills.
  • Has good cooking skills
  • Has good knife skills
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Job-Related Skills:

  • Basic math skills.
  • Has good cooking skills
  • Has good knife skills
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

Understands all aspects of the kitchen’s hot and cold lines. Has experience with a busy hotline and understands the fundamentals of grilling sauteing, braising, poaching and roasting. Has experience with the pizza station and understands all aspects of setting up and breaking down the station as well as making dough proofing, making and baking pizzas.

Prepares ingredients for the soups, vegetables and meats as well as
other hot or cold Items on each line or pantry as the recipes indicate with the instruction by the
Executive Chef. All seasoning will be authorized by the Executive Chef as per the recipe.
All proteins may be portioned by Cook #1 as per the Executive Chef’s direction.
Tests all foods being cooked prior to service.
Is responsible for the sanitary and cleanliness of his station and other areas where needed in the kitchen.

Understands and is learning the safe use of knives and the safe application of all equipment, tools in the kitchen. Understands the temperature controls and adjustments for all stoves, grills, broilers and ovens.
Along with specific job performance, other areas of general performance are evaluated; observe all kitchen rules, attitude and personal conduct.



Performs all aspects of retail sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, maintaining store cleanliness, stocking and re-stocking daily, checking in guests for appointments, booking appointments, and accurately completing the sale on the point-of-sale register.

Job-Related Skills:

  • Excellent customer service skills.
  • Commitment to excellence and high standards.
  • Computer knowledge.
  • Able to interact and communicate effectively with all guests, employees and management.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Professional appearance and demeanor.
  • Creative, flexible, and innovative team player.
  • Ability to understand and follow written and verbal instructions.
  • Ability to manage priorities and workflow.
  • Ability to work in a fast and efficient manner.
  • Any combination of education, training, or experience that provides the knowledge, skills and abilities.

Essential Duties & Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Assists customers in an enthusiastic and courteous manner; greeting them promptly and cordially.

Provides excellent customer service.

Assists guest with any questions pertaining to store products. Be knowledgeable of products.

Communicate promotions and suggestive sell whenever possible.

Stocks and cleans the store for the best sales appearance and ease of use for the customer.

Maintains cleanliness of both the backroom and stock areas.

Re-stock products daily. Maintain back stock levels in both backroom and products drawers.

Maintain hanging standards of all garments.

Develops and maintains knowledge of all merchandise to effectively assist customers with accurate information; keeps current as new product lines are introduced.

Assists with merchandising efforts, displays and floor moves as needed.

Be aware of monthly, daily and hourly store goals. Assist store daily in achieving and or exceeding sales goal. Assist in maintaining daily goal sheet.

Be conscious of inventory issues and communicate to appropriate team management within retail.

Utilizes customer-focused selling skills, up-selling, closing skills, and other sales generating skills.

Follow dressing room procedures.

Follow sensormatic security system procedures.

Maintain professionalism at all times.

Maintain floor coverage; do not stand behind desk. Leave tasks to assist guests when needed. Stop any conversation to assist guest. Guests need to be given first priority in all circumstances.

Timeliness. Arrive to shifts on time and maintain a timely break/lunch schedule. Take lunches and breaks as scheduled by management.

Learn and maintain basic knowledge of all guest service register procedures as follows: booking appointments, checking in appointments, moving appointments, upgrading appointments, editing appointments, setting up TABS, basic general admissions, review map with guest if necessary, applying admission discounts if necessary, reviewing charges with guest.

Learn and retain features and benefits of treatments and services in order to explain to guests.

Actively participate in all retail inventories.

Attend all meetings as scheduled by retail management.

Maintain open, honest, positive and integral lines of communication within the Retail and Spa departments.

Assist your team in all daily operations.

Execute requests as requested by retail team and spa management.

Available to work a flexible schedule to meet the needs of the business. Including weekends, holidays and special events.

Achieve to be your best daily and choose to be present when you arrive to work.

Performs other duties as assigned by manager.

License(s): Valid California Driver’s License or ID

Education/Training: High school, some college preferred. Can be attending school in this position.

Experience: 1-2 years of retail experience preferred.

Central Reservations Sales Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an Automatic Call Distributor telephone while simultaneously interfacing with Glen Ivy’s multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.

Job-Related Skills:

  • Reading, writing and oral proficiency in the English language.
  • Computer proficient.
  • Proven ability to handle multiple tasks.
  • The ability to answer all incoming calls promptly with a pleasant tone of voice.
  • Communicate skills are open, articulate, constructive, and effective and must have a Can-do Attitude.
  • Emotional maturity and judgment, ability to remain calm, cool and levelheaded.
  • A proven ability to work varied shifts and holidays.
  • A proven professional who conducts themselves in business with only the highest sense of integrity and honesty.
  • Ability to answer all calls questions about Glen Ivy knowledgeably and professionally.
  • Ability to convert questions and inquiries into bookings.
  • Ability to optimize resources to maximize revenues.
  • Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to communicate in second language.
  • Ability to prioritize and organize and successfully complete work assignments.
  • Ability to remain calm and courteous with demanding/difficult employees and in pressure situations.
  • Ability to focus attention on details, be well organized and follow up.
  • Ability to maintain confidentiality of guest and employee information.
  • Ability to work cohesively and positively with other departments as part of a team.

Essential Duties & Responsibilities:

  • Must have the ability to ask and answer questions and convert all calls to live bookings.
  • Must be naturally curious about the guest, the position and the industry.
  • Must describe all spa services, hours of operation, daily activities, and special functions, etc. accurately.
  • The ability to successfully utilize the activity management system/computer.
  • Must provide exceptional guest services.
  • Must have the ability to optimize our resources.
  • Must be bale to up sell and add on treatments.
  • Must enter guest information accurately and efficiently.
  • Must have a sense of urgency to follow-up with guests, and service providers.
  • Must posses the initiative to investigate, resolve and recover non-routine guests’ challenges.
  • Must be able to do multi-task.
  • Book appointments for various locations accurately.
  • Travel to all our locations to attend training.
  • Must sell and process gift cards accurately.
  • Must perform any mail functions.
  • Must maintain our date base clean and accurately.
  • Must be able to track and tally all marketing promotions, or forms of      distribution.
  • Must do cashier procedures accurately.
  • Must follow proper payroll procedures.
  • The ability to run reports when needed.
  • The ability to report and log all telephone maintenance and operational problems.
  • The ability to handle messages accurately and timely.
  • The ability to train new hires.
  • The ability to be trained and work cross-departmentally.
  • The ability to perform other task or projects as assigned by management and staff.

Education/Training: High School graduate.

Experience: Hospitality environment. Sales experience. Call Center experience.


Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; great health insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

License(s): Requires a California Cosmetology License or State of California Manicurist License.



The Spa Coordinator is responsible for day to day operations of the guest service department. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change. Must be able to work evenings, weekends and some holidays.

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Job-Related Skills:

  • Proficient in resort scheduling system
  • Strong computer skills
  • Guest conflict resolution
  • Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
  • Proper telephone etiquette.
  • Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
  • Consistently project a personable, approachable, welcoming presence.
  • Accountable for the success of Team and individual metrics goals.
  • Must have a professional appearance.
  • Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.
  • Cross promote spa services and encourage the sale of retail items.
  • Educate each guest on the benefits of both products and services.
  • Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity

Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
  • Inspire memorable, meaningful and enjoyable in everyone, every day.
  • Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
  • All other duties as assigned by the Director of Operations.



Massage Therapists  at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services, including body treatments, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Watsu, Shiatsu or Lomi Lomi. Seasonal Part Time Massage Therapist are needed until the anticipation date of September 30th.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Essential Duties & Responsibilities: Responsibilities include thoroughly completing standard specified room maintenance, set-up and clean-up daily. Ability to positively and effectively work within a large massage team. Customization of services to guest needs and preferences. Ability to exceed guest expectations as a direct result of services provided and educating guests about products and services. Must present a neat, clean and professional appearance and demeanor. Must be able to work weekends, evenings and some holidays. No nights. 

Experience: Prefer experience in guest service or hospitality setting. Exceptional massage skills. Impeccable guest service and interpersonal skills.

License(s) & Certification(s): Current State of California Massage License (CAMTC)

Education/Training: Minimum 500 hours training from a qualified massage school.