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Current Employment Opportunities
“Glen Ivy is an Equal Opportunity Employer”
“Glen Ivy is an Equal Opportunity Employer”
We currently do not have any service providers employment openings for massage therapist, estheticians or nail technicians at this time but encourage you to monitor the website and submit an online profile as we will begin our spa services recruitment initiatives again February 1, 2018 as we anticipate a busy spring and summer 2018 season!
Once again, we appreciate your interest in working for Glen Ivy!
If wish to submit your resume and be contacted in January 2018 for employment opportunities please email your resume to [email protected]
Human Resources at Glen Ivy Hot Springs
***Have one year of Register experience in a high-volume environment plus a positive attitude?!? Apply Now!
You must be available to work min of 24 hours to be considered and available Sunday through Wednesday 9am-6pm.
Position Summary: The Resort Coordinator is responsible for day to day check in and check out operations of the guest service reception/front desk departments, treatment buildings and/or bath house front desk. They are to hold the guest service position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales.
— Position Qualification Requirements —
Job Qualifications: Required:
Physical Demands / Working Environment:
Job Type: Part-time
Salary: $14.00 /hour
Position Summary: The Guest Treatment Manager (GTM) will work to assure the highest quality of all Treatments offered to Glen Ivy Guests, and to assist with ensuring we exceed our guest’s expectations. The GTM will be involved in all guest recovery efforts that arise during his or her shift. The GTM will develop and maintain positive employee relations within spa services. He or she will work to optimize room utilization to increase the profitability of spa services. The GTM will oversee all aspects of provider departments; and work with the Spa Manager on treatment room sanitation and treatment room equipment maintenance/inventory. This includes an ongoing inventory list of equipment with the status and replacement schedule timeline.
The GTM is responsible for the daily oversight of effective and fiscally sound monitoring guest treatments and services provider schedules. Leverage all resources to effectively and efficiently meet business needs and goals. The GTM will oversee all pertinent reports related to scheduling and utilization, recommend processes and periodically review the scheduling process. The GTM will approve/deny employee time off based on business needs. The GTM will assure that schedules are accurate and that resources utilization is extremely efficient. This position blends all aspects of budget expenditures, yield management, employee relations, strategic and proactive communications. This position has a high expectation for interactive contact in an ever-changing, fast-paced environment. The GTM is expected to maintain a “high touch” approach, meaning that they are intimately involved in the daily operations of services and with Service Providers.
— Position Qualification Requirements —
Education/Training: High School diploma required. Some college preferred, with a concentration in Hospitality Management, CPR Preferred. Current license in Massage Therapy or Cosmetology preferred but not required. Member of a professional organization such as ISPA, ABMP, AMTA, PBA, or NCEA preferred.
Experience: Candidate must have demonstrated leadership experience. Previous experience in a resort/spa setting preferred. Knowledge and abilities in massage therapy or cosmetology are preferred. Impeccable internal and external guest service and relations (interpersonal communication) required. Basic computer literacy expected.
Attitudes/Personality: Embodies spirit of service, goal-oriented, entrepreneurial spirit, patience, always positive, supportive, organized, ability to forecast and implement a plan of action, works well within a structured environment, can hold others accountable. Must have the ability to handle competing priorities, stay on task, complete difficult projects or tasks with little direction, work with and mentor staff and Primary/ Educator Team members, successfully resolve internal and external concerns, and adjust schedule and line daily, always looking at business needs as a priority.
Job-Related Skills: None of the below are skills-They are “Additional Responsibilities” to be divided up and listed under “Leadership”, “Staffing”, etc.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)
Central Reservation Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an Automatic Call Distributor telephone while simultaneously interfacing with Glen Ivy’s multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.
Education/Training: High School graduate.
Experience: Hospitality environment. Sales experience. Call Center experience.
The position of Pool Technical is expected to maintain a “high touch” approach, meaning that they are intimately involved in the daily operations of pools, spas, water features, etc. The Pool Technician will work diligently within the Pool Department in coordination with the Facilities team and provides support for the overall condition and functionality of all water features , pool and water related equipment, pool system operations, and the related and overall maintenance, repair, upkeep, troubleshooting, and improvements of pool operations. Position is FOCUSED on ongoing, daily approach.
Results Expected: In this position, the pool technical is expected improve the culture of excellence in, around, and relating to pool quality, efficiency, and safety including utilization of the set of protocols for handling pool closures and poor water quality; and an ongoing, well-managed preventative maintenance programs. On a consistent basis, a higher level of guest satisfaction will result when procedures are followed consistently. With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the expanding repeat guest figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.
Position Qualification Requirements —
Essential Duties & Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons:
The Pool Technician working under the direction of the Senior Pool Technician will provide support in maintaining the 19 pools on the Glen Ivy Resort Property and keeping its equipment clean and in good working order. This position will provide mechanical and maintenance operations of the pools on property including checking and adjusting chlorine levels and ensure that pumps and filtration equipment are operating correctly, and order any supplies needed.
The Pool Technician will have responsibility for certain water features and all facets of pool service, cleaning, vacuuming, water quality, chemistry, and daily management of overall condition of each water feature. Responsibility also includes reporting on pool equipment outages or problems, pool filter performance, vessel conditions (plaster, stairs, tiles), accessories (ladders, drain covers, etc.), etc. Includes daily pool service including but not limited to:.
Responsibilities to Safety:
Additional Responsibilities: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)
he Food and Beverage (Starbucks) GOCO Cafe Supervisor contributes to cafe success by assisting the food and beverage manager in executing outlet operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks and Glen Ivy customer service standards.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Summary of Experience
Customer service experience in a retail or restaurant environment – 1 year
Required Knowledge, Skills and Abilities
Position Summary: The Cabana Supervisor will assist in overseeing and nurturing the experience of all Glen Ivy guests, from the initial greeting to the farewell. He or she will assist in managing the daily work habits and operations of the following areas; the Cabana and Cabana Hosts.
The Cabana Supervisor will assist in guiding these teams into a vibrant, urgent and accountable group while maintaining and nurturing the Glen Ivy Values and Mission. There is a strong expectation of leading by example and to have a great degree of visibility and to assist in building a strong Team that is dedicated to growing and nurturing the vital factors of the company employee and supporting the Glen Ivy commitment to be an employer of choice. The Cabana Supervisor will maintain consistent and strong guest interaction and conversation. A commitment to a Quality Experience the Cabana Supervisor should be high energy and high touch.
License(s): Riverside County Food Handlers Card,
Education/Training: High School Diploma required, some college appreciated,
Essential Duties & Responsibilities: