Careers

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Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

We currently do not have any service providers employment openings for  massage therapist, estheticians  or nail technicians at this time but encourage you to monitor the website and submit an online profile as we will begin our spa services recruitment initiatives again February 1, 2018 as we anticipate a busy spring and summer 2018 season!

Once again, we appreciate your interest in working for Glen Ivy!

If wish to submit your resume and be contacted in January 2018 for employment opportunities please email your resume to [email protected] 

Thank you,

Human Resources at Glen Ivy Hot Springs

***Have one year of Register experience in a high-volume environment plus a positive attitude?!? Apply Now!

 You must be available to work min of 24 hours to be considered and available Sunday through Wednesday 9am-6pm.

Position Summary: The Resort Coordinator is responsible for day to day check in and check out operations of the guest service reception/front desk departments, treatment buildings and/or bath house front desk. They are to hold the guest service position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales.

— Position Qualification Requirements —

  • Schedule: Must be able to work operation hours of
    • 9:00am- 6:00pm
  • License(s): N/A
  • Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.
  • Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Essential Duties:

  • Knowledge of all services, promotions, programs and products.
  • Make eye contact with each guest and give them the Glen Ivy Welcome
  • Provide each guest upon leaving with a sincere thank you for visiting.
  • Ask each guest to put a tab on file for their convenience.
  • Properly fill in and update each guest profile.
  • Inspire a memorable, meaningful and enjoyable experience in everyone, everyday.
  • Maintain the essential E 3s: Engage Everyone, Every time.

Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the Glen Ivy Welcome when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.

E.O.C

Job Summary:

  • Greet, bid farewell and thank every guest
  • Offer information to guests regarding resort schedules, specials, hours of operation, menu etc.
  • Operate lifts for guests requiring assistance
  • Respond to guest inquiries and requests

Essential Functions:

  • Ensure internal and external guest safety
  • Prevent and resolve altercations among guests
  • Deal with disruptive guests and, if necessary, see that they leave the premises
  • Lead guests and other employees in emergency evacuation procedures and provide assistance
  • Maintain line of sight/atmosphere control by circulating through your work area throughout shift
  • Check identification of all guests who do not appear to be of legal drinking age
  • Prevent guests without proper identification from entering the premises
  • Enforce House policy regarding photos/videos/recording devices
  • Safeguard against theft
  • Assist with Private and Special Events
  • Maintain necessary communications with all departments
  • Communicate with radios (all door staff and management should remain in constant contact throughout shift)

Job Qualifications: Required:

  • Ability to work flexible hours and weekends
  • Must be a team player
  • Understand guest service
  • Must be 21 years of age or older

Preferred:

  • Previous experience in security or crowd control
  • Experience in customer service in a face to face environment.

Physical Demands / Working Environment:

  • Working environment is very fast-paced
  • May require standing for extended periods of time
  • May require light lifting / moving of items from time to time

Job Type: Part-time

Salary: $14.00 /hour

Position Summary: The Guest Treatment Manager (GTM) will work to assure the highest quality of all Treatments offered to Glen Ivy Guests, and to assist with ensuring we exceed our guest’s expectations. The GTM will be involved in all guest recovery efforts that arise during his or her shift. The GTM will develop and maintain positive employee relations within spa services. He or she will work to optimize room utilization to increase the profitability of spa services. The GTM will oversee all aspects of provider departments; and work with the Spa Manager on treatment room sanitation and treatment room equipment maintenance/inventory. This includes an ongoing inventory list of equipment with the status and replacement schedule timeline.

The GTM is responsible for the daily oversight of effective and fiscally sound monitoring guest treatments and services provider schedules. Leverage all resources to effectively and efficiently meet business needs and goals. The GTM will oversee all pertinent reports related to scheduling and utilization, recommend processes and periodically review the scheduling process. The GTM will approve/deny employee time off based on business needs. The GTM will assure that schedules are accurate and that resources utilization is extremely efficient. This position blends all aspects of budget expenditures, yield management, employee relations, strategic and proactive communications. This position has a high expectation for interactive contact in an ever-changing, fast-paced environment. The GTM is expected to maintain a “high touch” approach, meaning that they are intimately involved in the daily operations of services and with Service Providers.

— Position Qualification Requirements —

Education/Training: High School diploma required. Some college preferred, with a concentration in Hospitality Management, CPR Preferred. Current license in Massage Therapy or Cosmetology preferred but not required. Member of a professional organization such as ISPA, ABMP, AMTA, PBA, or NCEA preferred.

Experience: Candidate must have demonstrated leadership experience. Previous experience in a resort/spa setting preferred. Knowledge and abilities in massage therapy or cosmetology are preferred. Impeccable internal and external guest service and relations (interpersonal communication) required. Basic computer literacy expected.

Attitudes/Personality: Embodies spirit of service, goal-oriented, entrepreneurial spirit, patience, always positive, supportive, organized, ability to forecast and implement a plan of action, works well within a structured environment, can hold others accountable. Must have the ability to handle competing priorities, stay on task, complete difficult projects or tasks with little direction, work with and mentor staff and Primary/ Educator Team members, successfully resolve internal and external concerns, and adjust schedule and line daily, always looking at business needs as a priority.

Job-Related Skills: None of the below are skills-They are “Additional Responsibilities” to be divided up and listed under “Leadership”, “Staffing”, etc.

  • Work towards ensuring that we exceed our guest’s expectations according to pre-established goals along with all Cultural and Service related Standards. Assure that these are known and embodied by the staff
  • Monitor and adjust service schedule to maximize treatment room utilization evaluating schedule daily and adjusted in a proactive manner to meet all business and guest needs/demands. Monitor schedule by adding/ removing staff accordingly and noting adjustments. Look ahead at all staffing to adjust for holidays and other high-volume days
  • Comfortably and efficiently balance employee scheduling needs with those of business/guest needs/demands.
  • Communicate approved/denied schedule requests with proper documentation and accountability.
  • Deliver routine coaching, performance improvement plan counseling’s and corrective actions to Service Providers as needed
  • Ensure current licensing, continuing education and license renewals are up to date, and are staying current at all times following The Service Provider License Renew Policy on the Glen Ivy Way
  • Understand and support skincare retail sales minimums (GTM Salon only).
  • Along with the Spa Manager, oversee product control, inventory and purchasing of necessary budgeted supplies with monthly cycle counts and quarterly full retail and back bar inventories.
  • Complete service provider’s Balanced Score Cards, and update quarterly schedule alignment based on Balanced Score Card number within the job families
  • Work closely and effectively with Central Reservations, the Marketing Team, Education Team and the Operations team in determining scheduling needs/demands, responding to pre-booked and projected service reports
  • Maintain a daily, consistent presence among Service Providers. Visit service buildings continuously.
  • Provide strong and effective interpersonal communication and connections
  • Exemplify a positive attitude at all times
  • Build and maintain strong relationships with individual employees, other Managers, and leadership, all Glen Ivy Associates and Glen Ivy vendors
  • Actively participate in brainstorming & creative idea sessions
  • Support and help to maintain department budget labor
  • Follows through on all assigned tasks and assignments meeting established deadlines and due dates
  • Hold Estheticians accountable for retail sales expectations on a pay period basis (GTM salon only)

Leadership

  • Exemplify the vision, mission and values of GIHS and GOCO Hospitality
  • Show the staff precisely how they fit in Glen Ivy’s overall mission
  • Be a resource for all staff in individual ways
  • Communicate information and knowledge to staff (share where they can obtain information; the Loop, the Glen Ivy Way, etc.)
  • Do everything possible to make work rewarding, engaging, challenging, and fun creating a positive business environment
  • Lead by example always
  • Assist in any activity deemed necessary for the normal operations of the entire resort
  • Maintain appropriate decorum, appearance and professionalism at all times
  • Follow all company guidelines, procedures, and safety requirements
  • Pay high attention to quality, detail, teamwork and customer service
  • Maintain a positive attitude through open communication, understanding and respect
  • Provide high touch and high visibility in daily operations by attending daily pre-shifts
  • Positive support of management decisions
  • Open and honest communication with the Spa Director
  • Assess employee performance with suggestions on how to address opportunities
  • Provide disciplinary actions, performance reviews, and monitor employee performance on a regular basis

Additional Responsibilities:

  • Perform massage and body services as needed (Massage GTM only)
  • Edit/audit department documents in the Glen Ivy Way SOPs as needed
  • Learn all job related aspects of scheduling software
  • Be an honest open communicator for both peers and management
  • Enforce dress code, policies and procedures
  • Inform your department peers and other areas of spa services/ resort of news and information as you receive it posting all communications on the department boards
  • Actively participate in the Glen Ivy Way SOPs
  • Be familiar with Service Protocols

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Central Reservation Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an Automatic Call Distributor telephone while simultaneously interfacing with Glen Ivy’s multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.

Job-Related Skills:

  • Reading, writing and oral proficiency in the English language.
  • Computer proficient.
  • Proven ability to handle multiple tasks.
  • The ability to answer all incoming calls promptly with a pleasant tone of voice.
  • Communicate skills are open, articulate, constructive, and effective and must have a Can-do Attitude.
  • Emotional maturity and judgment, ability to remain calm, cool and levelheaded.
  • A proven ability to work varied shifts and holidays.
  • A proven professional who conducts themselves in business with only the highest sense of integrity and honesty.
  • Ability to answer all calls questions about Glen Ivy knowledgeably and professionally.
  • Ability to convert questions and inquiries into bookings.
  • Ability to optimize resources to maximize revenues.
  • Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to communicate in second language.
  • Ability to prioritize and organize and successfully complete work assignments.
  • Ability to remain calm and courteous with demanding/difficult employees and in pressure situations.
  • Ability to focus attention on details, be well organized and follow up.
  • Ability to maintain confidentiality of guest and employee information.
  • Ability to work cohesively and positively with other departments as part of a team.

Education/Training: High School graduate.

Experience: Hospitality environment. Sales experience. Call Center experience.

E.O.E.

Pool Technician

Position Summary: The Pool Department under the leadership of the Pool Manager will hold the ultimate ownership, responsibility and accountability for pool service, pool maintenance, and pool management, and the alignment of daily responsibilities with the overall goal to exceed customer expectations.

The position of Pool Technical is expected to maintain a “high touch” approach, meaning that they are intimately involved in the daily operations of pools, spas, water features, etc.  The Pool Technician will work diligently within the Pool Department in coordination with the Facilities team and provides support for the overall condition and functionality of all water features , pool and water related equipment, pool system operations, and the related and overall maintenance, repair, upkeep, troubleshooting, and improvements of pool operations. Position is FOCUSED on ongoing, daily approach.

Results Expected:    In this position, the pool technical is expected improve the culture of excellence in, around, and relating to pool quality, efficiency, and safety including utilization of the set of protocols for handling pool closures and poor water quality; and an ongoing, well-managed preventative maintenance programs.  On a consistent basis, a higher level of guest satisfaction will result when procedures are followed consistently.  With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the expanding repeat guest figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

Vital Measures

  • Water Quality Excellence – all quality measurements held to 100% – including water chemistry readings (tested/reviewed by the Pool Manager); water clarity, presence of debris; etc.
  • Reporting Accuracy and Thoroughness – provides daily reports with accurate information relating to pool service, cleanliness, response, trouble-shooting, etc. 100% of the time;
  • Problem Reporting
  • Guest Satisfaction 98% – via comments, feedback, polls, etc. (See above for Division/Manager goals and tasks);
  • Total number of bathers – higher the better, measuring guest enjoyment of specific water features including water clarity.

Position Qualification Requirements —

License(s):

  • Possession of, or ability to obtain, a valid CA driver’s license.
  • CPR and First Aid training (district can provide this training).
  • Ability to obtain Pool Operator Certification within 6 months of hire date (district will cover the costs of the class).

Education/Training:

  • Knowledge and experience in the operation and maintenance of swimming pool filters, heaters, chlorinators, pumps, and other related swimming pool circulation and sanitation equipment and systems.
  • Knowledge and experience in procedures and regulations for the proper handling and storage of hazardous materials.
  • Knowledge and experience in materials and technical operations standards and health codes for swimming pools.
  • Knowledge and experience in water chemistry related to swimming pool operations, and pool water safety practices and precautions.

Experience: 

  • High school graduate or GED or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above described duties.
  • Some prior work experience demonstrating ability to perform work duties.

Job-Related Skills:           

Essential Duties & Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons:

The Pool Technician working under the direction of the Senior Pool Technician will provide support in maintaining the 19 pools on the Glen Ivy Resort Property and keeping its equipment clean and in good working order. This position will provide mechanical and maintenance operations of the pools on property including checking and adjusting chlorine levels and ensure that pumps and filtration equipment are operating correctly, and order any supplies needed.

The Pool Technician will have responsibility for certain water features and all facets of pool service, cleaning, vacuuming, water quality, chemistry, and daily management of overall condition of each water feature. Responsibility also includes reporting on pool equipment outages or problems, pool filter performance, vessel conditions (plaster, stairs, tiles), accessories (ladders, drain covers, etc.), etc. Includes daily pool service including but not limited to:.

  • Inspects, repairs, monitors and maintains pool equipment such as filters, chlorinators, analyzers, pumps, pool water, etc.
  • Inspects and maintains chlorine gas alarm system.
  • Tests pool water for proper water chemistry; applies chemicals as needed.
  • Acid washes pool decks.
  • Brushes and vacuums pool bottom and sides; cleans tiles and washes down pool decks.
  • Maintains appropriate service and repair records.
  • Maintains storage and inventory of equipment parts, supplies and chemicals.
  • Inventories equipment parts, supplies and chemicals monthly
  • Responds to routine and emergency calls for repairs and service.
  • Assist other Skilled Maintenance Workers as required.

Employee Relations:

  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player

Responsibilities to Safety:

  1. Protects the safety of self, co-workers and Glen Ivy guests at all times.
  2. Reports any potential harmful equipment or situation without delay.
  3. Follows all company and department safety policies and procedures.
  4. Operates equipment in a safe manner that will not lead to injury of yourself or others.

Additional Responsibilities: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

he Food and Beverage (Starbucks) GOCO Cafe Supervisor contributes to cafe success by assisting the food and beverage manager in executing outlet operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks and Glen Ivy customer service standards.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Glen Ivy.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
  • Organizes opening and closing duties as assigned. Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.
  • Maintains regular and punctual attendance

Summary of Experience

Customer service experience in a retail or restaurant environment – 1 year

Basic Qualifications

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Meet operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
  • Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
  • Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
  • At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Required Knowledge, Skills and Abilities

  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

Position Summary: The Cabana Supervisor will assist in overseeing and nurturing the experience of all Glen Ivy guests, from the initial greeting to the farewell. He or she will assist in managing the daily work habits and operations of the following areas; the Cabana and Cabana Hosts.

The Cabana Supervisor will assist in guiding these teams into a vibrant, urgent and accountable group while maintaining and nurturing the Glen Ivy Values and Mission. There is a strong expectation of leading by example and to have a great degree of visibility and to assist in building a strong Team that is dedicated to growing and nurturing the vital factors of the company employee and supporting the Glen Ivy commitment to be an employer of choice. The Cabana Supervisor will maintain consistent and strong guest interaction and conversation. A commitment to a Quality Experience the Cabana Supervisor should be high energy and high touch.

License(s): Riverside County Food Handlers Card,

Education/Training: High School Diploma required, some college appreciated,

Experience:

  • 1+ years hospitality experience required
  • 1-2 years wait staff experience preferred
  • Resort/Spa experience, a plus
  • Experience with POS software, a plus

Job-Related Skills:

  • Self-Motivated
  • High Energy
  • Ability to make logical and effective decisions
  • Exceptional Guest Service Skills
  • Strong attention to detail
  • Confident in dealing with staff and guest issues
  • Effective team leader
  • Ability to motivate staff
  • Sales and service training development and execution
  • Must be able to work with minimal supervision,
  • Prioritize multiple tasks
  • Achieve goals while managing and leading staff effectively and enthusiastically
  • Proficient in excel, word, and outlook, and retail point of sales systems
  • Excellent communication skills with a strong attention to detail
  • Knowledge of beer, wine, and mixology
  • Strong cash handling skills

Essential Duties & Responsibilities:

  • Assist in inventory management including monitoring inventory levels, financial inventory report management, and all aspects of physical inventory.
  • This is a sales driven position which ensures Cabana’s are booked in manner that maximizes revenue as well as provides an optimal guest experience. The position has a high level of guest interaction required.
  • Supervise the Cabana operations on day to day activities and assignments of the Cabana team including scheduling, maintaining high standards, exceptional service training, motivation and safety regulations in an enthusiastically team oriented environment.

 

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Glen Ivy Hot Springs is solely owned and operated by GOCO Hospitality.
To find out more about GOCO Hospitality please visit, GOCOHospitality.com.
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All Rights Reserved.