Careers

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Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Salon Retail Specialist

Position Summary: The Salon Retail Specialist (SRS) is responsible for giving our guests impeccable and friendly service when visiting Glen Ivy. Our Guests are our #1 priority and all tasks should be dropped when guests enter the salon. The SRS is responsible for engaging with our Guests from the moment the arrive, selling on the sales floor, assisting the Estheticians in closing their retail sales, maintaining the stores cleanliness, stocking and restocking the salon retail store, coordinating daily and participating in guest events aimed at promoting and selling retail. The SRS will report to the Salon GTM and the Spa Director to ensure the esthetician teams YTD sales percentage is above 50% and that we exceed our monthly salon retail sales goals by 120%. The Salon Retail Specialist is the product champion and will work closely with vendor partners and ensure the dynamic of the relationship remains strong, and will assist with any internal skincare and nail care trainings.

The Salon Retail Specialist has several core areas of job function:

  • On average spend 4 days a week representing salon retail partners and vendors .
  • To role model for Estheticians and Coordinators proper behavior, attitude and work ethic.
  • To assist with the communication processes to and from the Salon Employees.
  • To provide support for the salon team so they can be effective in their job.
  • Responsible for Esthetician and Salon Coordinator training, product knowledge, sales floor training, and hands on training when needed.
  • The Salon Retail Specialist will oversee and assist in organizing, pop up sales events, and retail skincare events. The SRS will also assist with the closing of post service sales.

— Position Qualification Requirements —

License(s): Current state of California Cosmetology or Esthetician License preferred but not required..

Experience: The SRS displays exemplary knowledge of all salon products and a high level of internal and external Guest service and relations (interpersonal communication) experience and skill. Intermediate computer literacy is expected. Prior leadership experience preferred. Retail sales expected. Continuing education expected.

Job-Related Skills:

  • Represent and promote all salon products VIA closing sales, organizing pop up events, recalling clients to purchase products and other out/inside of the box initiatives.
  • Ability to exemplify and reinforce company and departmental standards and expectations.
  • Basic computer and administrative skills, to include resort scheduling system.
  • Ability to work in a fast and efficient manner.
  • Ability to manage priorities and work flow.
  • Creative, flexible and innovative team player.
  • Maintains the Salon effectiveness workbook; enters sales daily and monthly totals at the end of the month.
  • Room checks
  • Conducts monthly back bar inventory with Salon GTM
  • Reports contest results to vendor partners and leadership, calculates sales, creates and runs coordinator contests, ensures Gratis is received.

E.O.E

Spa Attendant

The Spa Attendant is exemplified as a role model for the expectations of Treatment building standards. The Spa attendant should be an Ambassador for the Spa to the guests and co-workers and communicate concerns and needs to the Spa Manager and Supervisors. The Spa Attendant is responsible for assuring that all outdoor Spa treatment areas and treatment buildings are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. There is an absolute expectation that the Spa attendant will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, or any other significant occurrence, item or issue to the Spa Manager and Supervisors in a timely manner. The Spa attendant will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Spa Manager and Supervisors as appropriate.

License(s): None required.

Education/Training: High School Diploma or equivalent preferred. CPR & First Aid Certification.

Experience: At least 1 year experience in a guest service-related position. Housekeeping or Warehouse experience preferred.

Job-Related Skills: Must be able to tolerate outside work for a full 8 hour shift. Must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be punctual, dependable and flexible. Must be able to effectively multi-task and prioritize duties. Must act as a role model for other employees at all times. Must communicate effectively with peers and Management. Must have good time management skills.

Attitudes/Personality: Team Player, displays integrity, acts as a role model for other employees, displays friendly attitude towards guests and co-workers.

Essential Duties & Responsibilities:

Additional Responsibilities:

Assist Spa Manager and Supervisors in assuring that all opening and closing duties in all zones and buildings are completed to standard expectations.

  • Attend all pertinent and positively contribute to Department and Company meetings.
  • Guest are our #1 priority.
  • Proactively stock clean towels/linen and gather soiled towels/linen from designated areas within the treatment building.
  • Proactively assure that all areas of treatment buildings are cleaned and stocked, to include prep area, restrooms, lobby and hallways.
  • Proactively assure that Spa grounds and buildings free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Complete all daily duties thoroughly and in a timely manner.
  • Proactively maintain a neat and clean workspace at all times.
  • Maintain clear and consistent communications with Spa Manager and Supervisors as well as fellow Spa Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Attendance and positive participation in staff meetings.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • Attend and positively participate in all required meetings and training sessions.
  • High attention to quality, detail, teamwork and guest service.
  • Maintain Glen Ivy’s standard for excellence in the spa industry, adhering to the Glen Ivy Way while performing all job duties.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.
  • Follow the Inventory Stock product rotation and expiration guidelines.
  • Assist in inventory control of products and linens.
  • Accurate and mindful check-in of linen deliveries. Report any discrepancies or concerns surrounding linens or linen delivery to the Spa Manager and Supervisors.
  • Prepare treatment products accurately, with an attention to measurement, cleanliness and timeliness.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors as needed
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.
  • We continually improve the Glen Ivy Way

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

E.O.E.

Part Time positions will be available beginning February 2017. Must be able to work operation hours of 9:00am- 6:00 pm and available on Friday, Saturday and Sunday

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; great health insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E.

 

Part Time positions at 29/hrs per week will be available beginning February 2017. Must be able to work operation hours of 8:00am- 8pm and available on Friday, Saturday and Sunday

Position Summary: A Resort Host Attendant should be an Ambassador for the Resort, to the guests and co-workers and communicate concerns and needs to the Resort Manager. Provides and ensures a safe, friendly, and clean environment for our guests and is conscientious of the guests needs and surroundings. Responsible for assuring that all outdoor Spa areas, Grotto and/or the Bath House are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. An area of focus will be designated in advance and communicated with the Host. Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging with individuals during the course of their day.

It is imperative the Host-Attendants operate the department at a level reflective of Glen Ivy high standard for guest service. The position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Resort Manager; report any alarms similarly.

When assigned, in the Bath House, the position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

— Position Qualification Requirements —

  • Education/Training: High School Diploma or equivalent preferred.
  • Experience: Min of 1 year experience in a guest service-related position, housekeeping or grounds keeping experience.
  • Job-Related Skills: Requirements include basic reading, writing and math skills and some housekeeping experience is preferred.  You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 50 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping and kneeling.

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and resort are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

Part Time positions will be available beginning March 2017.

Central Reservation Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an Automatic Call Distributor telephone while simultaneously interfacing with Glen Ivy’s multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.

Job-Related Skills:

  • Reading, writing and oral proficiency in the English language.
  • Computer proficient.
  • Proven ability to handle multiple tasks.
  • The ability to answer all incoming calls promptly with a pleasant tone of voice.
  • Communicate skills are open, articulate, constructive, and effective and must have a Can-do Attitude.
  • Emotional maturity and judgment, ability to remain calm, cool and levelheaded.
  • A proven ability to work varied shifts and holidays.
  • A proven professional who conducts themselves in business with only the highest sense of integrity and honesty.
  • Ability to answer all calls questions about Glen Ivy knowledgeably and professionally.
  • Ability to convert questions and inquiries into bookings.
  • Ability to optimize resources to maximize revenues.
  • Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to communicate in second language.
  • Ability to prioritize and organize and successfully complete work assignments.
  • Ability to remain calm and courteous with demanding/difficult employees and in pressure situations.
  • Ability to focus attention on details, be well organized and follow up.
  • Ability to maintain confidentiality of guest and employee information.
  • Ability to work cohesively and positively with other departments as part of a team.

Essential Duties & Responsibilities:

  • Must have the ability to ask and answer questions and convert all calls to live bookings.
  • Must be naturally curious about the guest, the position and the industry.
  • Must describe all spa services, hours of operation, daily activities, and special functions, etc. accurately.
  • The ability to successfully utilize the activity management system/computer.
  • Must provide exceptional guest services.
  • Must have the ability to optimize our resources.
  • Must be bale to up sell and add on treatments.
  • Must enter guest information accurately and efficiently.
  • Must have a sense of urgency to follow-up with guests, and service providers.
  • Must posses the initiative to investigate, resolve and recover non-routine guests’ challenges.
  • Must be able to do multi-task.
  • Book appointments for various locations accurately.
  • Travel to all our locations to attend training.
  • Must sell and process gift cards accurately.
  • Must perform any mail functions.
  • Must maintain our date base clean and accurately.
  • Must be able to track and tally all marketing promotions, or forms of      distribution.
  • Must do cashier procedures accurately.
  • Must follow proper payroll procedures.
  • The ability to run reports when needed.
  • The ability to report and log all telephone maintenance and operational problems.
  • The ability to handle messages accurately and timely.
  • The ability to train new hires.
  • The ability to be trained and work cross-departmentally.
  • The ability to perform other task or projects as assigned by management and staff.

Education/Training: High School graduate.

Experience: Hospitality environment. Sales experience. Call Center experience.

E.O.E.

Part Time positions will be available beginning February 2017. Must be able to work operation hours of 9:30am- 6pm and available on Sundays and Mondays at 24+ hours per week. 

Position Summary: This position has a high expectation for interactive contact in an ever-changing, fast paced environment. Massage Therapists at Glen Ivy Hot Springs will be proficient in massage and possess impeccable guest service skills.  Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage Therapists at Glen Ivy Hot Springs will support and positively participate in in-house continued education through Glen Ivy Hot Springs Education Team.  It is an absolute expectation that all Massage Therapists will perform all services offered by Glen Ivy Hot Springs, with the exception of specialty services to include, but not limited to, Shiatsu, Lomi Lomi, Craniosacral, Reflexology and Reiki. Because of the length of time with Glen Ivy seasonal employees may not be trained on body treatments.

 — Position Qualification Requirements —

License(s):   Current State of California Massage Certification/License,  County of Riverside License, BCTMB certification preferred but not required

Education/Training:  Minimum 500 hours training from a qualified massage school (for part time and full time positions.)

Experience:  Preferred (although not required) at least 2 years’ experience as a massage therapist in a Spa with reputable references, or other professional atmosphere.  Preferred (although not required) at least 2 years’ experience in guest service or hospitality setting.

Job-Related Skills:   Exceptional massage skills.  Impeccable guest service and interpersonal relations skills.

Attitudes/Personality:   Positive, Open, Flexible, Ambitious, Self-Starter, Well-Rounded, Dedication to Wellness

Essential Duties & Responsibilities: 

  • Positively and effectively work with a large team.
  • Customize services to guest needs and preferences.
  • Be flexible and willing to work weekends and holidays.
  • Present a neat, clean and professional appearance and demeanor.
  • Ability to work in fast-paced day to day operations and outdoors as necessary.
  • Attend mandatory daily pre-shift meetings and participate with team stretches.

Additional Responsibilities: 

  • Responsible for thoroughly completing standard specified room maintenance and set-up and clean-up daily.
  • Actively and positively support and participate in all department and company meetings.
  • Commit to participation and support of continuing education, both external and internal.
  • Commit to participation and support of the wider massage and wellness communities.
  • Set up and perform chair massage as assigned/needed.
  • Perform all services, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Shiatsu or Lomi Lomi, Reiki, Reflexology & Craniosacral (for part time and full time positions)
  • Must communicate clearly, frequently and consistently with Massage Therapist Primary Educator(s), Guest Treatment Manager(s) and Spa Director.
  • Must support, complete and be committed to proper cleaning and care of stones used in hot stone massage and other treatments.
  • Must report all equipment, supply or maintenance issues to a MTPE, Guest Treatment Manager or Supervisor in an immediate and positive manner.
  • Support and positively communicate with other Massage Team members and employees of Glen Ivy Hot Springs.
  • Utilize the Improve our System to communicate improvements that will enforce/elevate the Glen Ivy Way.
  • Treat each guest as your #1 priority.
  • Communicate with leadership in regards to your physical well-being, additional rest breaks are needed you feel a strain related to work duties, a schedule adjustment of hours worked is needed, etc.
  • The various communication tools are used to obtain information. Examples, pre-shift, the Loop, TV monitors. Communication boards, mail boxes (should be checked each working day), corporate emails, and the Glen Ivy Way.
  • Participate in the use of self-care tools available.
  • Perform consecutive services.
  • Exemplify a positive attitude at all times.
  • Keep work areas clean and presentable.
  • Communicate needs to building host via radio or the communication board.
  • Ensure FIFO is being followed when pulling product from storage areas.
  • Take initiative when not booked to review Glen Ivy Way documents and complete test and keys.
  • Be open for growth, work with a team, be able to accept constructive criticism.

E.O.E

***Have one year of Register experience in a high-volume environment plus a positive attitude?!? Apply Now!

Part Time positions will be available beginning February 2017. Must be able to work operation hours of 8:00am- 8pm and available on Friday, Saturday and Sunday.

Position Summary: The Coordinator is responsible for day to day operations of the guest service department, treatment buildings and/or bath house desk. They are to hold the Coordinator position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change.

 — Position Qualification Requirements —

License(s):   N/A

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience:  Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred.  Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Essential Duties:

  • Knowledge of all services, promotions, programs and products.
  • Make eye contact with each guest and give them the “Glen Ivy Welcome”
  • Provide each guest upon leaving with a sincere “thank you” for visiting.
  • Ask each guest to put a tab on file for their convenience.
  • Properly fill in and update each guest profile.
  • Inspire a memorable, meaningful and enjoyable experience in everyone, everyday.
  • Maintain the essential E 3’s: Engage Everyone, Every time.

Job-Related Skills:           

  • Proficient in resort scheduling system
  • Strong computer skills
  • Guest conflict resolution
  • Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
  • Ability and willingness to take ownership of assigned responsibilities and job duties.
  • Proper telephone etiquette.
  • Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
  • Consistently project a personable, approachable, welcoming presence.
  • Accountable for the success of Team and individual metrics goals.
  • Must have a professional appearance.
  • Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.

Financial:

  • Cross promote spa services and encourage the sale of retail items.
  • Educate each guest on the benefits of both products and services.
  • Knowledgeable of current promotions, programs and activities.
  • Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity.
  • Place Tabs on file for each guest.
  • Must maintain certain measurements and metrics each day in regards to SPG, Same Day Booking%, Tabs on file%, and retail sales%.
  • Participate in all booking contest, retail contest and service contest.

 Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
  • Inspire memorable, meaningful and enjoyable in everyone, every day.

    Operations:

  • Monitor customer satisfaction with surveys, focus groups and comments cards.
  • While maintaining a TEAM effort, achieve 90% or better on the monthly survey for Highly Satisfied guest.
  • Consistent and daily communication with the Guest Experience Manger.
  • Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
  • Attend, engage and contribute to all staff meetings as scheduled.
  • Follow all company standards and expectations, procedures and safety requirements.
  • Arrive to work on-time and adhere to assigned schedule.
  • Assist in implementing new protocols and procedures.
  • Fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties.
  • Responsible of performing other duties, task and projects at the direction of the Guest Experience Manager.
  • Work dual positions across property as assigned or scheduled.
  • Communicate to Guest Experience manager in regards to any equipment problems, cash shortages, scheduling errors and any other issues that may arise.
  • Maintain appropriate decorum, appearance and professionalism at all times.
  • Provide all departing guest a fond farewell and thank them for their visit.
  • Utilize time when guest are in treatments or nobody is checking in to complete tasks as assigned and ensure work stations are neat, cleaned and organized.
  • All other duties as assigned by the Director of Operations.
  • Take and successfully pass all certifications as required.
  • Complete all assessments and sales classes as required.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

Part Time positions will be available beginning February 6th, 2017. Must be able to work operational hours of 8:00am- 8:00pm and available on Fridays, Saturdays and Sundays.

Position Summary:

Hosts and associates create a good first impression of the restaurant by warmly welcoming guests. They courteously direct guests to each of the entrée stations while controlling guest flow into the restaurant. The expediter will ensure the timely delivery of delayed food items to the guest’s tables. They may assist in the preparation and presentation of food and beverage items, take and serve food and beverage orders to guests, stock items, bus tables and other side work as necessary. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience: 1 year quality/ high volume restaurant experience preferred but not required.

Job-Related Skills:
 Present a neat and friendly appearance.
 Flexible hours, weekends and holidays are required.
 Able to stand long hours and must be able to function under pressure.
 Strong addition, multiplication and division skills.
 Attention to detail
 Strong organizational skills
 Strong communication skills
 Knowledge of beer, wine, cocktails, and sushi.
 Able to do repetitious work accurately.
 Ability to make food & beverage suggestions and recommendations.
 Responsible for maintaining guest safety in cabana areas, ensuring professional and consistent adherence to GIHSS standards.

Essential Duties & Responsibilities:
 Warmly greet guests entering food & beverage establishments.
 Directs and educates the guests regarding each of each of the three Café stations and daily specials the Café is offering.
 Controls the flow of guests into the restaurant.
 Ensures timely and accurate delivery of food items with a longer cooking time to the guest’ tables.
 Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
 Places food on plates or trays according to instructions.
 Busses tables and empties trash cans as needed.
 Stocks paper products and utensils.
 Delivers ice, paper goods, utensils, cups and lids, and food & beverage product from storage areas to business outlets as required for the day’s    business.
 Maintains a clean and sanitary work place.
 Stocks beverages and packaged snacks as needed.
 Ensure an appropriate amount of utensils and trays are stocked for use.

Responsible for completing opening or closing procedures for the position.
 Arrive to work on time and in uniform; attend daily and monthly shift meetings on time.
 Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot     Springs and Spa standards.
 Answers all radio calls from pool servers assigned to their station.
 Prepares blended smoothies and cocktails.
 Pours beer and wine beverages for service
 Monitors beverage and snack item pars to maintain appropriate amounts for service
 Follows proper portion control.
 Adheres to and maintains all kitchen SOP’s.
 Use POS system to accurately tally guest transactions and receive payment by cash, credit cards, gift cards or automatic debits.
 Issue receipts, refunds, credits, or change due to the guests.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
 Identify prices of goods, services or admissions, and tabulate bills using POS system.
 Performs and works directly with a high volume of guests.
 Busses tables in dining and pool areas as needed.
 Ensures complete guest satisfaction.

Additional Responsibilities:
 Ensure an efficient flow of guests.
 Frequently asks guests if they need anything/what I can do to make your stay at Glen Ivy better
 Follows the established working schedule for the FOH, Cabana and kitchen team.
 Familiarize themselves with spa services, treatments and spa products to promote cross selling.
 Works as a member of the team.
 Maintains “clean as you go” policy.
 Maintains clean and sanitary work areas and equipment.
 Up-sell products as the opportunity arise.
 Prepares fruit garnishes for beverages.
 Sweeps, vacuums and mops as necessary.
 Collects used trays, dishes and towels.
 Maintains clean work areas, utensils, and equipment.
 Give suggestions to the FOH Manager and Executive Chef on how to improve your area.
 Follow and maintain proper uniform.
 Be familiar with MSDS binder.
 Assist co-workers as needed.
 Ensure that items are rotated and FIFO is followed.
 Performs miscellaneous job-related duties as assigned

E.O.E.

Position Summary: The Housekeeper/Housemaid contributes to guest comfort and ensures the daily cleaning and sanitation of Villa rental units. Duties include cleaning rental units, cafe/kitchen, office, and service buildings as well as light in-house laundry and preparing coffee, tea or small bites according to designated recipes provided by the homeowner or on other instructions.

Education/Training:

  • High School Diploma or equivalent required
  • Knowledge of cleaning and sanitation products, techniques and methods
  • Flexible schedule

Experience:

  • Experience in a professional housekeeping related position REQUIRED.
  • Strong work ethic and customer service skills required
  • Maintain professional appearance
  • Experience in customer service

Job-Related Skills:

  • Ability to communicate effectively with management, employees, and guests, Ability to listen and follow verbal and written instructions
  • Flexible, Self-Motivated, Objectivity, Judgment, professional, Detail-oriented, Must have helpful and caring attitude with guest interaction
  • Trouble shooter mentality, Organization and thoroughness: preparing areas in the minimum length of time whilst respecting internal procedures
  • Discretion: not disturbing guests, Maintain a pleasant disposition and function efficiently in high stress/pressure work environment.

Essential Duties & Responsibilities:

  • Sweep and mop floors in the Villa rental units including the kitchen and porch areas
  • Handle kitchen cleaning duties such as sanitizing counter-tops and arranging cupboards
  • Ensure that all kitchen appliances such as cooking ranges, dishwashers and microwaves are cleaned and maintained perfectly
  • Wash and dry dishes and make sure that they are put away in designated cupboards
  • Change linen and make beds on a daily basis along with tidying up bedrooms and living rooms
  • Dust window blinds and tidy up draperies or curtains in an aesthetic manner
  • Waste any expired food in the pantry or refrigerator and ensure that food supplies are kept at an adequate level
  • Handle guest as per specific instructions from the homeowners
  • Prepare coffee, tea or cook small bites according to designated recipes provided by the homeowner or on other instructions

Additional Responsibilities:

  • Clean the shower areas and polish all chrome fittings
  • Clean shower walls, shower floors, glass doors, and all chrome fittings in showers
  • Scrub grouting and polish all stainless steel.
  • Clean sink, counter tops, toilet, mirrors, etc.
  • Empty the trash; replace liners and supplies, etc.
  • Wipe down the tables and doors.
  • Ensure all floors are clean (hardwood, rugs, and carpet) this includes but is not limited to vacuuming, sweeping, scrubbing, mopping, and polishing floors
  • Wash/sort laundry, make sure to fold and put away clean laundry
  • Operate mechanized cleaning equipment; including vacuum
  • Maintain all cleaning equipment and materials in a safe and sanitary working condition

 

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