Careers

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Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Part Time positions will be available beginning February 2017. Must be able to work operation hours of 8:00am- 8pm and available on Friday, Saturday and Sunday

Position Summary: A Resort Host Attendant should be an Ambassador for the Resort, to the guests and co-workers and communicate concerns and needs to the Resort Manager. Provides and ensures a safe, friendly, and clean environment for our guests and is conscientious of the guests needs and surroundings. Responsible for assuring that all outdoor Spa areas, Grotto and/or the Bath House are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. An area of focus will be designated in advance and communicated with the Host. Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging with individuals during the course of their day.

It is imperative the Host-Attendants operate the department at a level reflective of Glen Ivy high standard for guest service. The position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Resort Manager; report any alarms similarly.

When assigned, in the Bath House, the position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

— Position Qualification Requirements —

  • Education/Training: High School Diploma or equivalent preferred.
  • Experience: Min of 1 year experience in a guest service-related position, housekeeping or grounds keeping experience.
  • Job-Related Skills: Requirements include basic reading, writing and math skills and some housekeeping experience is preferred.  You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 50 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping and kneeling.

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and resort are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

Position Summary: Maintain a safe and secure environment for guests and employees by patrolling and monitoring premises and personnel in a courteous and restrained manner. Employee may be coping with emergencies, undesired conduct, disturbances and threats to life and property in order to maintain a safe and secure environment.

The majority of shift will be spent on foot patrol, walking, climbing stairs of the interior and perimeter of the property to observe and identify potential security and safety risks or undesirable conditions. Address undesired conduct, violations of company policy and civil laws as warranted for the security and safety of guests, employees, and property. Observe the camera monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Manager on Duty; report any alarms similarly.

 — Position Qualification Requirements —

License(s):                   California Guard Card

CPR Certified and First Aid is a plus

Education/Training:     High School Diploma required, Some college experience is desired, Guard Card training BSIS, Annual Renewal BSIS proof of training, Basic computer skills are required

Experience:   This individual should have 2 or more years working experience as a Security Officer

Law enforcement background strongly preferred

Proven success at guest interaction and employee relations

Safety and OSHA Training

CPR and First Aid Training

Job-Related Skills:      Ability to communicate effectively with management, employees, and guests

Ability to listen and follow verbal and written instructions

Flexible, Self-Motivated, Objectivity, Judgment

Surveillance

Safety Management

Reporting Skills

Excellent memory

Detail oriented and very informative

Must have helpful and caring attitude

Essential Duties & Responsibilities:

  • Attend and participate in the Daily Learning Time (DLT) when applicable.
  • Understand the basic philosophies of the company and implement them in daily work.
  • Protection of personnel and property of Glen Ivy Hot Springs through patrols and monitoring of the premises, observing and reporting suspicious and unauthorized activities and unsafe conditions.
  • Maintain confidentiality of property information, correspondence, reports and files.
  • Work as a team player and cooperate with the Management in handling employees issues.
  • Knowledge of the properties Emergency Response Plan.
  • Thorough knowledge of the property layout, its buildings, function areas, and surrounding city area.
  • Provide thorough foot patrol of the property; walking, climbing stairs of the perimeter of the property to observe and identify potential security issues and undesirable conditions or activities.
  • Effectively address undesired conduct, violations of company policy as well as civil, warranted or the security and safety of guests, employees and property, some of whom may require high levels of patience, tact and diplomacy in order to defuse anger and collect accurate information.
  • Render assistance and security related services to Glen Ivy staff and visitors, including restraining violent employees and visitors.
  • Create detailed reports of all interactions.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Answer security telephone and radio as needed and respond with priority.
  • Maintain parking order for guest and employee parking.
  • Assist with emergency vehicle guidance and parking during emergency situations.
  • Direct guests in order to maintain control of situations.
  • Observe camera monitors for any unusual activity and report to Manager on Duty and/Director of Operations.
  • Visually screen visitors entering the property for purpose and authorization. Provide Visitors pass if necessary. Escort visitors in non-public areas.
  • Report structural damages and accidents on the property (writing and pictures).
  • Escort guests and employees as needed to parking lots.
  • Attend all safety, OSHA, and alcohol training classes provided by the company.
  • Ensure and enforce company policies, procedures, and guidelines.
  • Treat everybody with respect, present a helpful attitude, and conduct him or herself in a professional manner at all times towards guests and employees.
  • Be flexible and adapt to the changing needs of the property with a “my pleasure” attitude.
  • Present great guest service to those who have car trouble, assist in calling help as needed.
  • Assist with line control if needed.
  • Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Assist with locking the facility/property.
  • Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
  • Maintain environment by monitoring and setting building and equipment controls.
  • Maintain organization’s stability and reputation by complying with legal requirements.
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
  • Contributes to team effort by accomplishing related results as needed. Work with the Management team and make sure that Glen Ivy has what it needs to be safe, and informed.

Additional Responsibilities:

  • Provide legible documentation when incidents occur and report to manager on duty.
  • Assist manager on duty with lost and found items.
  • Provide accurate information to inquirers for directions, hours of operation, etc.
  • Assist with the opening and closing of the property.
  • Responsible for communicating closely with manager on duty in regard to staff and guest issues.

Position Summary: Maintain a safe and secure environment for guests and employees by patrolling and monitoring premises and personnel in a courteous and restrained manner. Employee may be coping with emergencies, undesired conduct, disturbances and threats to life and property in order to maintain a safe and secure environment.

The majority of shift will be spent on foot patrol, walking, climbing stairs of the interior and perimeter of the property to observe and identify potential security and safety risks or undesirable conditions. Address undesired conduct, violations of company policy and civil laws as warranted for the security and safety of guests, employees, and property. Observe the camera monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Manager on Duty; report any alarms similarly.

 — Position Qualification Requirements —

License(s):                   California Guard Card

CPR Certified and First Aid is a plus

Education/Training:     High School Diploma required, Some college experience is desired, Guard Card training BSIS, Annual Renewal BSIS proof of training, Basic computer skills are required

Experience:   This individual should have 2 or more years working experience as a Security Officer

Law enforcement background strongly preferred

Proven success at guest interaction and employee relations

Safety and OSHA Training

CPR and First Aid Training

Job-Related Skills:      Ability to communicate effectively with management, employees, and guests

Ability to listen and follow verbal and written instructions

Flexible, Self-Motivated, Objectivity, Judgment

Surveillance

Safety Management

Reporting Skills

Excellent memory

Detail oriented and very informative

Must have helpful and caring attitude

Essential Duties & Responsibilities:

  • Attend and participate in the Daily Learning Time (DLT) when applicable.
  • Understand the basic philosophies of the company and implement them in daily work.
  • Protection of personnel and property of Glen Ivy Hot Springs through patrols and monitoring of the premises, observing and reporting suspicious and unauthorized activities and unsafe conditions.
  • Maintain confidentiality of property information, correspondence, reports and files.
  • Work as a team player and cooperate with the Management in handling employees issues.
  • Knowledge of the properties Emergency Response Plan.
  • Thorough knowledge of the property layout, its buildings, function areas, and surrounding city area.
  • Provide thorough foot patrol of the property; walking, climbing stairs of the perimeter of the property to observe and identify potential security issues and undesirable conditions or activities.
  • Effectively address undesired conduct, violations of company policy as well as civil, warranted or the security and safety of guests, employees and property, some of whom may require high levels of patience, tact and diplomacy in order to defuse anger and collect accurate information.
  • Render assistance and security related services to Glen Ivy staff and visitors, including restraining violent employees and visitors.
  • Create detailed reports of all interactions.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Answer security telephone and radio as needed and respond with priority.
  • Maintain parking order for guest and employee parking.
  • Assist with emergency vehicle guidance and parking during emergency situations.
  • Direct guests in order to maintain control of situations.
  • Observe camera monitors for any unusual activity and report to Manager on Duty and/Director of Operations.
  • Visually screen visitors entering the property for purpose and authorization. Provide Visitors pass if necessary. Escort visitors in non-public areas.
  • Report structural damages and accidents on the property (writing and pictures).
  • Escort guests and employees as needed to parking lots.
  • Attend all safety, OSHA, and alcohol training classes provided by the company.
  • Ensure and enforce company policies, procedures, and guidelines.
  • Treat everybody with respect, present a helpful attitude, and conduct him or herself in a professional manner at all times towards guests and employees.
  • Be flexible and adapt to the changing needs of the property with a “my pleasure” attitude.
  • Present great guest service to those who have car trouble, assist in calling help as needed.
  • Assist with line control if needed.
  • Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Assist with locking the facility/property.
  • Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
  • Maintain environment by monitoring and setting building and equipment controls.
  • Maintain organization’s stability and reputation by complying with legal requirements.
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
  • Contributes to team effort by accomplishing related results as needed. Work with the Management team and make sure that Glen Ivy has what it needs to be safe, and informed.

Additional Responsibilities:

  • Provide legible documentation when incidents occur and report to manager on duty.
  • Assist manager on duty with lost and found items.
  • Provide accurate information to inquirers for directions, hours of operation, etc.
  • Assist with the opening and closing of the property.
  • Responsible for communicating closely with manager on duty in regard to staff and guest issues.

Staff Senior Accountant

Position Summary:

  • This position reports to the Director of Finance and will be responsible for a range of functions to help Glen Ivy Hot Springs streamline its accounting process. The duties and responsibilities would include, but not limited to the following:
  • Assist with all aspects of Month End Close process
  • Prepare monthly financial reports and analyses
  • Support all accounting related audits including compliance, internal, and external projects as needed
  • Maintain fixed assets

This position must be able to research and resolve numerical problems, be detail-oriented and operate with a high degree of accuracy and initiative. This position must possess the ability to work independently, prioritize multiple tasks as well as cohesively work with a team. This position requires strong organizational skills and excellent communication skills with Director of Finance, management, and co-workers.

-Position Qualification Requirements:

Education/Training: Bachelor’s degree in Accounting/Finance , Strong written and verbal communication skills

Experience:

  • At least five years of accounting and general ledger experience including reconciling of general ledger activities and preparing journal entries
  • Hospitality and/or spa experience is strongly preferred

Job-Related Skills:

  • Excellent computer skills including a proficiency with Microsoft Office software application such as Excel, Word, Outlook is required
  • Experience with Microsoft Solomon, FRx, and Resort Suite is a plus
  • Strong written and oral communication skills
  • Excellent organization and attention to detail
  • Ability to manage multiple tasks
  • Understanding of bank reconciliations and the ability to reconcile general ledger activities for cash inflow and outflow activities

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

***Have one year of Register experience in a high-volume environment plus a positive attitude?!? Apply Now!

Part Time positions will be available beginning February 2017. Must be able to work operation hours of 8:00am- 8pm and available on Friday, Saturday and Sunday.

Position Summary: The Coordinator is responsible for day to day operations of the guest service department, treatment buildings and/or bath house desk. They are to hold the Coordinator position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change.

 — Position Qualification Requirements —

License(s):   N/A

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience:  Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred.  Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Essential Duties:

  • Knowledge of all services, promotions, programs and products.
  • Make eye contact with each guest and give them the “Glen Ivy Welcome”
  • Provide each guest upon leaving with a sincere “thank you” for visiting.
  • Ask each guest to put a tab on file for their convenience.
  • Properly fill in and update each guest profile.
  • Inspire a memorable, meaningful and enjoyable experience in everyone, everyday.
  • Maintain the essential E 3’s: Engage Everyone, Every time.

Job-Related Skills:           

  • Proficient in resort scheduling system
  • Strong computer skills
  • Guest conflict resolution
  • Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
  • Ability and willingness to take ownership of assigned responsibilities and job duties.
  • Proper telephone etiquette.
  • Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
  • Consistently project a personable, approachable, welcoming presence.
  • Accountable for the success of Team and individual metrics goals.
  • Must have a professional appearance.
  • Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.

Financial:

  • Cross promote spa services and encourage the sale of retail items.
  • Educate each guest on the benefits of both products and services.
  • Knowledgeable of current promotions, programs and activities.
  • Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity.
  • Place Tabs on file for each guest.
  • Must maintain certain measurements and metrics each day in regards to SPG, Same Day Booking%, Tabs on file%, and retail sales%.
  • Participate in all booking contest, retail contest and service contest.

 Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
  • Inspire memorable, meaningful and enjoyable in everyone, every day.

    Operations:

  • Monitor customer satisfaction with surveys, focus groups and comments cards.
  • While maintaining a TEAM effort, achieve 90% or better on the monthly survey for Highly Satisfied guest.
  • Consistent and daily communication with the Guest Experience Manger.
  • Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
  • Attend, engage and contribute to all staff meetings as scheduled.
  • Follow all company standards and expectations, procedures and safety requirements.
  • Arrive to work on-time and adhere to assigned schedule.
  • Assist in implementing new protocols and procedures.
  • Fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties.
  • Responsible of performing other duties, task and projects at the direction of the Guest Experience Manager.
  • Work dual positions across property as assigned or scheduled.
  • Communicate to Guest Experience manager in regards to any equipment problems, cash shortages, scheduling errors and any other issues that may arise.
  • Maintain appropriate decorum, appearance and professionalism at all times.
  • Provide all departing guest a fond farewell and thank them for their visit.
  • Utilize time when guest are in treatments or nobody is checking in to complete tasks as assigned and ensure work stations are neat, cleaned and organized.
  • All other duties as assigned by the Director of Operations.
  • Take and successfully pass all certifications as required.
  • Complete all assessments and sales classes as required.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

Part Time positions will be available beginning February 2017. Must be able to work operation hours of 9:30am- 6pm and available on Sundays and Mondays at 24+ hours per week. 

Position Summary: This position has a high expectation for interactive contact in an ever-changing, fast paced environment. Massage Therapists at Glen Ivy Hot Springs will be proficient in massage and possess impeccable guest service skills.  Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage Therapists at Glen Ivy Hot Springs will support and positively participate in in-house continued education through Glen Ivy Hot Springs Education Team.  It is an absolute expectation that all Massage Therapists will perform all services offered by Glen Ivy Hot Springs, with the exception of specialty services to include, but not limited to, Shiatsu, Lomi Lomi, Craniosacral, Reflexology and Reiki. Because of the length of time with Glen Ivy seasonal employees may not be trained on body treatments.

 — Position Qualification Requirements —

License(s):   Current State of California Massage Certification/License,  County of Riverside License, BCTMB certification preferred but not required

Education/Training:  Minimum 500 hours training from a qualified massage school (for part time and full time positions.)

Experience:  Preferred (although not required) at least 2 years’ experience as a massage therapist in a Spa with reputable references, or other professional atmosphere.  Preferred (although not required) at least 2 years’ experience in guest service or hospitality setting.

Job-Related Skills:   Exceptional massage skills.  Impeccable guest service and interpersonal relations skills.

Attitudes/Personality:   Positive, Open, Flexible, Ambitious, Self-Starter, Well-Rounded, Dedication to Wellness

Essential Duties & Responsibilities: 

  • Positively and effectively work with a large team.
  • Customize services to guest needs and preferences.
  • Be flexible and willing to work weekends and holidays.
  • Present a neat, clean and professional appearance and demeanor.
  • Ability to work in fast-paced day to day operations and outdoors as necessary.
  • Attend mandatory daily pre-shift meetings and participate with team stretches.

Additional Responsibilities: 

  • Responsible for thoroughly completing standard specified room maintenance and set-up and clean-up daily.
  • Actively and positively support and participate in all department and company meetings.
  • Commit to participation and support of continuing education, both external and internal.
  • Commit to participation and support of the wider massage and wellness communities.
  • Set up and perform chair massage as assigned/needed.
  • Perform all services, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Shiatsu or Lomi Lomi, Reiki, Reflexology & Craniosacral (for part time and full time positions)
  • Must communicate clearly, frequently and consistently with Massage Therapist Primary Educator(s), Guest Treatment Manager(s) and Spa Director.
  • Must support, complete and be committed to proper cleaning and care of stones used in hot stone massage and other treatments.
  • Must report all equipment, supply or maintenance issues to a MTPE, Guest Treatment Manager or Supervisor in an immediate and positive manner.
  • Support and positively communicate with other Massage Team members and employees of Glen Ivy Hot Springs.
  • Utilize the Improve our System to communicate improvements that will enforce/elevate the Glen Ivy Way.
  • Treat each guest as your #1 priority.
  • Communicate with leadership in regards to your physical well-being, additional rest breaks are needed you feel a strain related to work duties, a schedule adjustment of hours worked is needed, etc.
  • The various communication tools are used to obtain information. Examples, pre-shift, the Loop, TV monitors. Communication boards, mail boxes (should be checked each working day), corporate emails, and the Glen Ivy Way.
  • Participate in the use of self-care tools available.
  • Perform consecutive services.
  • Exemplify a positive attitude at all times.
  • Keep work areas clean and presentable.
  • Communicate needs to building host via radio or the communication board.
  • Ensure FIFO is being followed when pulling product from storage areas.
  • Take initiative when not booked to review Glen Ivy Way documents and complete test and keys.
  • Be open for growth, work with a team, be able to accept constructive criticism.

E.O.E

Seasonal Part Time positions will be available beginning January 18th 2017 through October 2017.  Permanent positions will be made available for those that qualify. Must be able to work operational hours of 8:00am- 8:00pm and available on Fridays, Saturdays and Sundays.

Position Summary:

Hosts and associates create a good first impression of the restaurant by warmly welcoming guests. They courteously direct guests to each of the entrée stations while controlling guest flow into the restaurant. The expediter will ensure the timely delivery of delayed food items to the guest’s tables. They may assist in the preparation and presentation of food and beverage items, take and serve food and beverage orders to guests, stock items, bus tables and other side work as necessary. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience: 1 year quality/ high volume restaurant experience preferred but not required.

Job-Related Skills:
 Present a neat and friendly appearance.
 Flexible hours, weekends and holidays are required.
 Able to stand long hours and must be able to function under pressure.
 Strong addition, multiplication and division skills.
 Attention to detail
 Strong organizational skills
 Strong communication skills
 Knowledge of beer, wine, cocktails, and sushi.
 Able to do repetitious work accurately.
 Ability to make food & beverage suggestions and recommendations.
 Responsible for maintaining guest safety in cabana areas, ensuring professional and consistent adherence to GIHSS standards.

Essential Duties & Responsibilities:
 Warmly greet guests entering food & beverage establishments.
 Directs and educates the guests regarding each of each of the three Café stations and daily specials the Café is offering.
 Controls the flow of guests into the restaurant.
 Ensures timely and accurate delivery of food items with a longer cooking time to the guest’ tables.
 Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
 Places food on plates or trays according to instructions.
 Busses tables and empties trash cans as needed.
 Stocks paper products and utensils.
 Delivers ice, paper goods, utensils, cups and lids, and food & beverage product from storage areas to business outlets as required for the day’s    business.
 Maintains a clean and sanitary work place.
 Stocks beverages and packaged snacks as needed.
 Ensure an appropriate amount of utensils and trays are stocked for use.

Responsible for completing opening or closing procedures for the position.
 Arrive to work on time and in uniform; attend daily and monthly shift meetings on time.
 Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot     Springs and Spa standards.
 Answers all radio calls from pool servers assigned to their station.
 Prepares blended smoothies and cocktails.
 Pours beer and wine beverages for service
 Monitors beverage and snack item pars to maintain appropriate amounts for service
 Follows proper portion control.
 Adheres to and maintains all kitchen SOP’s.
 Use POS system to accurately tally guest transactions and receive payment by cash, credit cards, gift cards or automatic debits.
 Issue receipts, refunds, credits, or change due to the guests.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
 Identify prices of goods, services or admissions, and tabulate bills using POS system.
 Performs and works directly with a high volume of guests.
 Busses tables in dining and pool areas as needed.
 Ensures complete guest satisfaction.

Additional Responsibilities:
 Ensure an efficient flow of guests.
 Frequently asks guests if they need anything/what I can do to make your stay at Glen Ivy better
 Follows the established working schedule for the FOH, Cabana and kitchen team.
 Familiarize themselves with spa services, treatments and spa products to promote cross selling.
 Works as a member of the team.
 Maintains “clean as you go” policy.
 Maintains clean and sanitary work areas and equipment.
 Up-sell products as the opportunity arise.
 Prepares fruit garnishes for beverages.
 Sweeps, vacuums and mops as necessary.
 Collects used trays, dishes and towels.
 Maintains clean work areas, utensils, and equipment.
 Give suggestions to the FOH Manager and Executive Chef on how to improve your area.
 Follow and maintain proper uniform.
 Be familiar with MSDS binder.
 Assist co-workers as needed.
 Ensure that items are rotated and FIFO is followed.
 Performs miscellaneous job-related duties as assigned

E.O.E.

Position Title: Executive Chef

***Are you an Up and Coming Chef searching for their next career move in the Hospitality, Resort, and Spa Fitness Industry? Do you enjoy creating your own unique dishes while also putting a spin on some of the classics? We here at Glen Ivy Resort & Spa are searching for our next Executive Chef to bring a dynamic and trendy flare with the newest and most up to date food trends for our guests here at Café Sole. If this sounds like you, please continue to apply below!***

Responsibilities: The executive chef will train and manage kitchen personnel and supervise/coordinate all related culinary activities; estimate food consumption and requisition or purchase food; select and develop recipes; standardize production recipes to ensure consistent quality; establish presentation technique and quality standards; plan and price menus; ensure proper equipment operation/maintenance; and ensure proper safety and sanitation in kitchen. The executive chef may cook selected items or for select occasions. The executive chef may oversee special catering events and may also offer culinary instruction and/or demonstrate culinary techniques. The executive chef directly supervises kitchen personnel with responsibility for hiring, discipline, performance reviews and initiating pay increases.

  • Special qualifications: The ability to manage in a diverse environment with focus on client and customer services is essential to success in this role.
  • Core competencies: Leadership, Management, Planning
  • License(s): Riverside County Food Handlers Card is required or Certified Professional Food Manager Certification.
  • Education: The ideal candidates will possess a bachelor’s degree or related culinary degree with 3-5 years of industry and culinary management experience.
  • Previous experience with control food and labor cost, demonstration cooking, menu development, and pricing and development of culinary team preferred. Premise and liability accountability and contract-managed service experience is desirable.
  • 3-5 years of Chef Management experience, managing a restaurant and banquet facility. With 1-2 years as an Executive Chef, in a major hotel or a full-service, structured dining establishment, with modern cuisine and preferably have worked with different style of world cuisine.
  • A quality internship or previous experience in a more formal/hotel or large scale high end restaurant/steak house is necessary.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Position Summary: The Housekeeper/Housemaid contributes to guest comfort and ensures the daily cleaning and sanitation of Villa rental units. Duties include cleaning rental units, cafe/kitchen, office, and service buildings as well as light in-house laundry and preparing coffee, tea or small bites according to designated recipes provided by the homeowner or on other instructions.

Education/Training:

  • High School Diploma or equivalent required
  • Knowledge of cleaning and sanitation products, techniques and methods
  • Flexible schedule

Experience:

  • Experience in a professional housekeeping related position REQUIRED.
  • Strong work ethic and customer service skills required
  • Maintain professional appearance
  • Experience in customer service

Job-Related Skills:

  • Ability to communicate effectively with management, employees, and guests, Ability to listen and follow verbal and written instructions
  • Flexible, Self-Motivated, Objectivity, Judgment, professional, Detail-oriented, Must have helpful and caring attitude with guest interaction
  • Trouble shooter mentality, Organization and thoroughness: preparing areas in the minimum length of time whilst respecting internal procedures
  • Discretion: not disturbing guests, Maintain a pleasant disposition and function efficiently in high stress/pressure work environment.

Essential Duties & Responsibilities:

  • Sweep and mop floors in the Villa rental units including the kitchen and porch areas
  • Handle kitchen cleaning duties such as sanitizing counter-tops and arranging cupboards
  • Ensure that all kitchen appliances such as cooking ranges, dishwashers and microwaves are cleaned and maintained perfectly
  • Wash and dry dishes and make sure that they are put away in designated cupboards
  • Change linen and make beds on a daily basis along with tidying up bedrooms and living rooms
  • Dust window blinds and tidy up draperies or curtains in an aesthetic manner
  • Waste any expired food in the pantry or refrigerator and ensure that food supplies are kept at an adequate level
  • Handle guest as per specific instructions from the homeowners
  • Prepare coffee, tea or cook small bites according to designated recipes provided by the homeowner or on other instructions

Additional Responsibilities:

  • Clean the shower areas and polish all chrome fittings
  • Clean shower walls, shower floors, glass doors, and all chrome fittings in showers
  • Scrub grouting and polish all stainless steel.
  • Clean sink, counter tops, toilet, mirrors, etc.
  • Empty the trash; replace liners and supplies, etc.
  • Wipe down the tables and doors.
  • Ensure all floors are clean (hardwood, rugs, and carpet) this includes but is not limited to vacuuming, sweeping, scrubbing, mopping, and polishing floors
  • Wash/sort laundry, make sure to fold and put away clean laundry
  • Operate mechanized cleaning equipment; including vacuum
  • Maintain all cleaning equipment and materials in a safe and sanitary working condition

 

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