Expectations of All Employees

“Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Thank you for your interest in a Seasonal Part Time position. Recruitment for this position will be resume beginning December 1, 2015 for a busy 2016.

Hosts are responsible for the daily operations of Club Mud and Grotto, as well as the overall performance of Club Mud and Grotto, as indicated by guest experience and comments.  As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service and overall performance.  An essential function of the Grotto and Club Mud Host is to be an advocate for the needs both staffing and maintenance of the department to ensure proper operation and flow is maintained at a high level of performance.

Job-Related Skills:

  • Customer Service
  • Computer e.g. Word Perfect & Excel – a plus
  • Cash Handling
  • Previous experience in a salon/spa environment is helpful

Essential Duties & Responsibilities: (Include but not limited to)

  • Represent Spa to Spa’s guest.
  • Assisting in any activity deemed necessary for the normal operations of the Grotto/ Club Mud
  • Maintain appropriate decorum, appearance and professionalism at all times.
  • Inform Spa’s guest of products available for retail sale
  • Educate our guest on the benefits of both the product and the service they are receiving
  • Willingness to attend and participate in staff meetings
  • Attend training sessions to increase his/her knowledge of products available for sale at Spa.
  • Check work station contents as early as possible and restock if necessary prior to start of       appointment times.
  • Clean and restock work stations with all necessary supplies for the next day’s schedule
  • Communicate with the Guest Experience Manager in regards to equipment shortages, scheduling errors and compensation errors.
  • Ability to learn and perform new services
  • Follow all company policies, procedures, and safety requirements
  • Attend all required meetings and training sessions
  • High attention to quality, detail, teamwork and customer service
  • Maintaining Glen Ivy’s standard for excellence in the spa industry
  • Must attend classes, seminars, shows and conventions
  • Build Positive Relationships
  • Give each and every Glen Ivy guest 100% of yourself during “their time” with you by creating a “Glen Ivy Experience” for them
  • Create a “Quality Experience” for every guest.
  • Ensure a fun atmosphere
  • Up sell on property by performing walk-through and doing demos

License(s): None required. CPR and First Aid Certified preferred.

Education/Training: High School Diploma or equivalent preferred.

Experience: At least one year experience in a guest service-related position preffered.

Housekeeping or Grounds-keeping experience a plus.

Job-Related Skills: Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Punctuality and dependability are expected.


Thank you for your interest in a Seasonal Part Time Massage Therapist position. Recruitment for this position will be resume beginning January 2016.

Massage Therapists  at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services, including body treatments, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Deep Tissue. Seasonal Part Time Massage Therapist will begin January  2016 through anticipation date of October 31st 2016.

As a member of the Glen Ivy Team you will receive: • Competitive compensation plans • Paid Training and onsite CEU opportunities • Superior benefits package including medical, dental, and vision • 401K plan • Complimentary spa membership and friend &family discounts • Discounts on all spa services, products, $5 lunch meals and much more

Essential Duties & Responsibilities: Responsibilities include thoroughly completing standard specified room maintenance, set-up and clean-up daily. Ability to positively and effectively work within a large massage team. Customization of services to guest needs and preferences. Ability to exceed guest expectations as a direct result of services provided and educating guests about products and services. Must present a neat, clean and professional appearance and demeanor. Must be able to work weekends and holidays. No nights. 

Experience: Prefer experience in guest service or hospitality setting. Exceptional massage skills. Impeccable guest service and interpersonal skills.

License(s) & Certification(s): Current State of California Massage License (CAMTC)

Education/Training: Minimum 500 hours training from a qualified massage school.


Thank you for your interest in a Seasonal Part Time position. Recruitment for this position will be resume beginning December 1, 2015 for a busy 2016.

Position Summary: Hosts and hostesses create a good first impression of the restaurant by warmly welcoming guests. They courteously direct guests to each of the entrée stations while controlling guest flow into the restaurant. The expediter will ensure the timely delivery of delayed food items to the guest’s tables. They may assist in the preparation and presentation of food and beverage items, take and serve food and beverage orders to guests, stock items, bus tables and other side work as necessary. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience: 1 year quality/ high volume restaurant experience preferred.

Job-Related Skills:
 Present a neat and friendly appearance.
 Flexible hours, weekends and holidays are required.
 Able to stand long hours and must be able to function under pressure.
 Strong addition, multiplication and division skills.
 Attention to detail
 Strong organizational skills
 Strong communication skills
 Knowledge of beer, wine, cocktails, and sushi.
 Able to do repetitious work accurately.
 Ability to make food & beverage suggestions and recommendations.
 Responsible for maintaining guest safety in cabana areas, ensuring professional and consistent adherence to GIHSS standards.

Essential Duties & Responsibilities:
 Warmly greet guests entering food & beverage establishments.
 Directs and educates the guests regarding each of each of the three Café stations and daily specials the Café is offering.
 Controls the flow of guests into the restaurant.
 Ensures timely and accurate delivery of food items with a longer cooking time to the guest’ tables.
 Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
 Places food on plates or trays according to instructions.
 Busses tables and empties trash cans as needed.
 Stocks paper products and utensils.
 Delivers ice, paper goods, utensils, cups and lids, and food & beverage product from storage areas to business outlets as required for the day’s    business.
 Maintains a clean and sanitary work place.
 Stocks beverages and packaged snacks as needed.
 Ensure an appropriate amount of utensils and trays are stocked for use.

Responsible for completing opening or closing procedures for the position.
 Arrive to work on time and in uniform; attend daily and monthly shift meetings on time.
 Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot     Springs and Spa standards.
 Answers all radio calls from pool servers assigned to their station.
 Prepares blended smoothies and cocktails.
 Pours beer and wine beverages for service
 Monitors beverage and snack item pars to maintain appropriate amounts for service
 Follows proper portion control.
 Adheres to and maintains all kitchen SOP’s.
 Use POS system to accurately tally guest transactions and receive payment by cash, credit cards, gift cards or automatic debits.
 Issue receipts, refunds, credits, or change due to the guests.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
 Identify prices of goods, services or admissions, and tabulate bills using POS system.
 Performs and works directly with a high volume of guests.
 Busses tables in dining and pool areas as needed.
 Ensures complete guest satisfaction.

Additional Responsibilities:
 Ensure an efficient flow of guests.
 Frequently asks guests if they need anything/what I can do to make your stay at Glen Ivy better
 Follows the established working schedule for the FOH, Cabana and kitchen team.
 Familiarize themselves with spa services, treatments and spa products to promote cross selling.
 Works as a member of the team.
 Maintains “clean as you go” policy.
 Maintains clean and sanitary work areas and equipment.
 Up-sell products as the opportunity arise.
 Prepares fruit garnishes for beverages.
 Sweeps, vacuums and mops as necessary.
 Collects used trays, dishes and towels.
 Maintains clean work areas, utensils, and equipment.
 Give suggestions to the FOH Manager and Executive Chef on how to improve your area.
 Follow and maintain proper uniform.
 Be familiar with MSDS binder.
 Assist co-workers as needed.
 Ensure that items are rotated and FIFO is followed.
 Performs miscellaneous job-related duties as assigned


Thank you for your interest in a Seasonal Part Time position. Recruitment for this position will be resume beginning December 1, 2015 for a busy 2016.

The Spa Coordinator is responsible for day to day operations of the guest service department. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change. Must be able to work evenings, weekends and some holidays.

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Job-Related Skills:

  • Proficient in resort scheduling system
  • Strong computer skills
  • Guest conflict resolution
  • Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
  • Proper telephone etiquette.
  • Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
  • Consistently project a personable, approachable, welcoming presence.
  • Accountable for the success of Team and individual metrics goals.
  • Must have a professional appearance.
  • Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.
  • Cross promote spa services and encourage the sale of retail items.
  • Educate each guest on the benefits of both products and services.
  • Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity

Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
  • Inspire memorable, meaningful and enjoyable in everyone, every day.
  • Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
  • All other duties as assigned by the Director of Operations.



Position Summary:  As Director of Facilities, you’re responsible for maintaining the entire 85 acres spa property, orchestrate and coordinate total property management,  including the physical building structure, all landscape, all mechanical, electrical, HVAC systems and related equipment with particular attention towards safety, guest satisfaction, security and asset protection. In addition, you’re accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation.

The Director of Facilities strives to continually improve internal and external guest satisfaction, optimize spa efficiency and maximize the financial and service performance of the department

As a member of the Glen Ivy Team you will receive: • Competitive compensation plans • Paid Training  • Superior benefits package including medical, dental, and vision • 401K plan • Complimentary spa membership and friend &family discounts • Discounts on all spa services, products, $5 lunch meals and much more.

– Position Qualification Requirements –


  • CPO Certification a plus
  • HVAC License a plus
  • Facility Management Certification a plus


  • An engineering Degree or equivalent is preferred
  • Minimum 3 years in a similar position of scope, responsibility and size


  • Working knowledge and experience in an ISO environment.
  • Must have a thorough knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, and refrigeration equipment
  • Must have extensive working knowledge of building systems to include but not limited to; HVAC, electrical, mechanical, plumbing, painting and carpentry, and landscaping and water systems.
  • Must have excellent supervisory and interpersonal skills
  • Ability to work a varied schedule that may include evenings, nights, and weekends
  • Perform other duties as assigned

Job-Related Skills:           

  • Excellent leadership skills and proven experience in a diverse multi-cultural environment
  • Clear, concise written and verbal communication skills
  • Excellent safety and sanitation skills
  • Ability to read plans
  • Familiarity with chillers, cooling towers, chemical treatments, pneumatics, boilers, refrigeration, compressors, etc.
  • Working knowledge of plumbing codes, electrical codes, local fire codes, local mechanical codes, water treatment program, blue prints and plumbing and wiring schematics.
  • Background in Engineering and knowledge of Safety and Risk Management with some experience of surveillance technology.
  • Strong experience of security, loss prevention and risk management principles and understanding of compliance issues.
  • Familiarity with mechanical systems, landscape pet control, and water utilities and pools.
  • Practice preventive(PM) vs reactive(RA) work tickets through net Facilities.

We currently do not have any guest services employment openings at this time but encourage you to monitor the employment openings posted on and submit an online profile as we will begin our guest services recruitment initiatives again December 1, 2015 for an anticipated busy 2016!

Once again, we appreciate your interest in working for Glen Ivy.

Thank you, Employee Services

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