Careers

Expectations of All Employees

“Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day. This is Glen Ivy’s mission.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Select from the list below to view current employment opportunities at each location, or view a list of all job descriptions.

“We are currently accepting applications for our 2014 hiring season”. Please note: Interviews will be scheduled starting January 2014.  

Performs all aspects of retail sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, maintaining store cleanliness, stocking and re-stocking daily, checking in guests for appointments, booking appointments, and accurately completing the sale on the point-of-sale register.

 

License(s):           Valid California Drivers License or ID                                                                                            

 

Education/Training:            High school, some college preferred. Can be attending school in this position.

 

Experience:          1-2 years of retail experience preferred.                        

 

Job-Related Skills:

  • ·          Excellent customer service skills.
  • ·          Commitment to excellence and high standards.
  • ·          Computer knowledge.
  • ·          Able to interact and communicate effectively with all guests, employees and management.
  • ·          Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • ·          Ability to effectively communicate with people at all levels and from various backgrounds.
  • ·          Professional appearance and demeanor.
  • ·          Creative, flexible, and innovative team player.
  • ·          Ability to understand and follow written and verbal instructions.
  • ·          Ability to manage priorities and workflow.
  • ·          Ability to work in a fast and efficient manner.
  • ·          Any combination of education, training, or experience that provides the knowledge, skills and abilities.

 

Essential Duties & Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

 

  • ·          Assists customers in an enthusiastic and courteous manner; greeting them promptly and cordially.
  • ·          Provides excellent customer service.
  • ·          Assists guest with any questions pertaining to store products. Be knowledgeable of products.
  • ·          Communicate promotions and suggestive sell whenever possible.
  • ·          Stocks and cleans the store for the best sales appearance and ease of use for the customer.
  • ·          Maintains cleanliness of both the backroom and stock areas.
  • ·          Re-stock products daily. Maintain back stock levels in both backroom and products drawers.
  • ·          Maintain hanging standards of all garments.
  • ·          Develops and maintains knowledge of all merchandise to effectively assist customers with accurate information; keeps current as new product lines are introduced.
  • ·          Assists with merchandising efforts, displays and floor moves as needed.
  • ·          Be aware of monthly, daily and hourly store goals. Assist store daily in achieving and or exceeding sales goal. Assist in maintaining daily goal sheet.
  • ·          Be conscious of inventory issues and communicate to appropriate team management within retail.
  • ·          Utilizes customer-focused selling skills, up-selling, closing skills, and other sales generating skills.
  • ·          Follow dressing room procedures.
  • ·          Follow sensormatic security system procedures.
  • ·          Maintain professionalism at all times.
  • ·          Maintain floor coverage; do not stand behind desk. Leave tasks to assist guests when needed. Stop any conversation to assist guest. Guests need to be given first priority in all circumstances.
  • ·          Timeliness. Arrive to shifts on time and maintain a timely break/lunch schedule. Take lunches and breaks as scheduled by management.
  • ·          Learn and maintain basic knowledge of all guest service register procedures as follows: booking appointments, checking in appointments, moving appointments, upgrading appointments, editing appointments, setting up TABS, basic general admissions, review map with guest if necessary, applying admission discounts if necessary, reviewing charges with guest.
  • ·          Learn and retain features and benefits of treatments and services in order to explain to guests.
  • ·          Actively participate in all retail inventories.
  • ·          Attend all meetings as scheduled by retail management.
  • ·          Maintain open, honest, positive and integral lines of communication within the    Retail and Spa departments.
  • ·          Assist your team in all daily operations.
  • ·          Execute requests as requested by retail team and spa management.
  • ·          Available to work a flexible schedule to meet the needs of the business. Including weekends, holidays and special events.
  • ·          Achieve to be your best daily and choose to be present when you arrive to work.
  • ·          Performs other duties as assigned by manager

The Cabana Concierge assists the Cabana team under the supervision of the Lead Cabana Concierge and the Executive Chef. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction. Must be able to work weekends, evenings, and holidays.

 

License(s):       Riverside County Food Handlers Card                                                     

Education/Training:  High school diploma or equivalent. 

Experience:

  • 1 year high quality/ high volume restaurant service experience.

Job-Related Skills:      

  • Strong addition, multiplication, division skills.
  • Strong attention to detail.
  • Present a neat appearance.
  • Strong organizational skills.
  • Strong communication skills.
  • Able to do repetitious work accurately.
  • Able to work a flexible schedule, including weekends and holidays.
  • Responsible for maintaining guest safety in Cabana areas, ensuring professional and consistent adherence to GIHSS standards
  • Able to stand long hours and must be able to perform the duties of the position under pressure from high volume of guests.
  • Able to tactfully and pleasantly resolve issues with internal and external customers.

Essential Duties & Responsibilities:

  • Reports to the Executive Chef on the days bookings and needs of the kitchen & F&B
  • Ensure complete satisfaction of the guest.
  • Ensure completion of all assigned side-work.
  • Adheres to and maintains all F&B SOP’s
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Compute and record transactions.
  • Accurately identify prices of goods and tabulate bills using POS system.
  • Directly performs works and assists with high volume of guests.
  • Busses tables/ dining area as needed.
  • Issue receipts or change due to customers.
  • Expedites guest flow to ensure smooth transition from service to purchase to exit.
  • Adheres and enforces GIHSS cash handling, over/short policy.

 

Additional Responsibilities:

  • Follows the established working schedule for the Cabana team.
  • Works as a member of the team.
  • Maintains “clean as you go” policy.
  • Maintains clean work areas and equipment.
  • Up-sell products as the opportunity arise.
  • Give suggestions to the Executive Chef on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Receive payment by cash, credit cards, gift cards or automatic debits.
  • Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
  • Has strong knowledgeable of spa products and cross sells.
  • Performs miscellaneous job-related duties as assigned

E.O.E

Must have a minimum of 1 year experience in a high quality, high volume restaurant setting. Responsibilities include setting up hot and cold line as needed and replenishing service lines as necessary. Ability to stand long hours and must be able to function under pressure. Specific responsibilities include preparing menu items while maintaining the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards. Requires Riverside County Food Handlers Card. Weekends, evenings and some holidays are required .

E.O.E

One year kitchen experience. Responsible for cleaning equipment, dishes, kitchen facilities, bussing tables and assisting with food preparation. This is a very busy area and one must be able to work with positive energy. Weekends, evenings and some holidays a must.

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience:

  • 1 year quality/ high volume kitchen experience.

Job-Related Skills:

  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Ensure clean and sanitized utensils, plate ware, glassware and equipment.
  • Responsible for setting up and closing down dish machine according to company standards.
  • Preventive maintenance of dish machine.
  • Ensure proper storage of pots/pans and equipment according to sanitation and company standards.
  • Cleans walls, floors in dish area, kitchen line and front of house.
  • Cleans and wipes down all tables and chair in employee café eating area.
  • Cleans and sweeps floor at café employee eating area
  • Perform shift change and/or opening, closing duties.
  • Arrive to work on time, attend daily and monthly shift meetings on time.
  • Adheres to and maintains all kitchen SOP’s
  • Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
  • Maintain storage of proper chemicals and supplies required for the dish machine.

E.O.E

Line Cook II — PT Seasonal
Must have a minimum of 1 year experience in a high quality, high volume restaurant setting. Responsibilities include setting up hot and cold line as needed and replenishing service lines as necessary. Ability to stand long hours and must be able to function under pressure. Specific responsibilities include preparing menu items while maintaining the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards. Requires Riverside County Food Handlers Card. Weekends, evenings and some holidays are required .

E.O.E

Central Reservations Sales Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an ACD telephone while simultaneously interfacing with Glen Ivy’s multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.

Education/Training: High School graduate.

Experience: Hospitality environment. Sales experience. Call Center experience.

Job-Related Skills:

  • Reading, writing and oral proficiency in the English language.
  • Computer proficient.
  • Proven ability to handle multiple tasks.
  • The ability to answer all incoming calls promptly with a pleasant tone of      voice.
  • Communicate skills are open, articulate, constructive, and effective and must have a      Can-do Attitude.
  • Emotional maturity and judgment, ability to remain calm, cool and levelheaded.
  • A proven ability to work varied shifts and holidays.
  • A proven professional who conducts themselves in business with only the      highest sense of integrity and honesty.
  • Ability to answer all calls questions about Glen Ivy knowledgeably and professionally.
  • Ability to convert questions and inquiries into bookings.
  • Ability to optimize resources to maximize revenues.
  • Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to communicate in second language.
  • Ability to prioritize and organize and successfully complete work assignments.
  • Ability to remain calm and courteous with demanding/difficult employees and in pressure situations.
  • Ability to focus attention on details, be well organized and follow up.
  • Ability to maintain confidentiality of guest and employee information.
  • Ability to work cohesively and positively with other departments as part of a      team.

Essential Duties & Responsibilities:

  • Must have the ability to ask and answer questions and convert all calls to live bookings.
  • Must be naturally curious about the guest, the position and the industry.
  • Must describe all spa services, hours of operation, daily activities, and special functions, etc. accurately.
  • The ability to successfully utilize the activity management system/computer.
  • Must provide exceptional guest services.
  • Must have the ability to optimize our resources.
  • Must be bale to up sell and add on treatments.
  • Must enter guest information accurately and efficiently.
  • Must have a sense of urgency to follow-up with guests, and service providers.
  • Must posses the initiative to investigate, resolve and recover non-routine guests’ challenges.
  • Must be able to do multi-task.
  • Book appointments for various locations accurately.
  • Travel to all our locations to attend training.
  • Must sell and process gift cards accurately.
  • Must perform any mail functions.
  • Must maintain our date base clean and accurately.
  • Must be able to track and tally all marketing promotions, or forms of      distribution.
  • Must do cashier procedures accurately.
  • Must follow proper payroll procedures.
  • The ability to run reports when needed.
  • The ability to report and log all telephone maintenance and operational      problems.
  • The ability to handle messages accurately and timely.
  • The ability to train new hires.
  • The ability to be trained and work cross-departmentally.
  • The ability to perform other task or projects as assigned by management and      staff.

E.O.E.

E.O.E

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

 

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

 

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

 

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

 

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E

Pool Servers / Bartenders will rotate shifts between pool side server and bartender in the Paradise Bar. Pool servers will maintain a constant presence in their assigned station interacting with guests frequently. They will take food and beverage orders for guests and deliver the orders poolside. This is a position with a high volume of guest interaction. Bartenders in the Paradise Bar will serve guests beer, wine, cocktails, and a limited food menu. Receives and records cash and charge payments. Balances cash receipts against register tape on a daily basis. Perform clerical duties related to cash collections and recording. Assists in the preparation and presentation of food and beverage items. Busses tables as necessary. Must be able to work weekends, evenings, and some holidays.

License(s): Riverside CountyFood Handlers Card

Education/Training: High school diploma or equivalent.

Experience:

  • 1 year quality/ high volume kitchen experience.

Job-Related Skills:

  • Basic math skills.
  • Attention to detail.
  • Present a neat appearance.
  • Strong organizational skills.
  • Strong communication skills.
  • Strong knowledge of beer, wine, and cocktails.
  • Ability to make beverage suggestions and recommendations.
  • Able to do repetitious work accurately.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.
  • Able to deal tactfully and pleasantly with customers.

Essential Duties & Responsibilities:

  • Greet all guests in their assigned pool station or approaching the beverage bar.
  • Monitors beverage and snack item pars to maintain appropriate amounts for service.
  • Follows proper portion control.
  • Adheres to and maintains all kitchen SOP’s
  • Use a POS system to accurately tally guest transactions.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Compute and record totals of transactions.
  • Identify prices of goods, services or admission, and tabulate bills using POS system.
  • Performs and works directly with the guests.
  • Busses pool area as needed.
  • Complete all side work as assigned.
  • Issue receipts, refunds, credits, or change due to customers.
  • Ensures complete guest satisfaction.

Additional Responsibilities:

  • Prepares fruit garnishes for beverages.
  • Follows the established working schedule for the restaurant team.
  • Works as a member of the team.
  • Maintains “clean as you go” policy.
  • Maintains clean work areas and equipment.
  • Up-sell products as the opportunity arise.
  • Give suggestions to the FOH Manager on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Receive payment by cash, check, credit cards, gift cards or automatic debits.
  • Resolve customer complaints.
  • Performs miscellaneous duties as assigned

E.O.E

Spa Hosts should be Ambassadors for the Spa to guests and co-workers and communicate concerns and needs to the Guest Experience Manager. Spa Hosts are responsible for assuring that all outdoor Spa areas and Experience Spas are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. Spa Hosts are responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. Spa Hosts provide first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Experience Manager when necessary. There is an absolute expectation that the Spa Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Experience Manager in a timely manner. Spa Hosts will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Experience Manager as appropriate. Must be able to tolerate outside work for a full 8 hour shift. Must remain flexible with schedule availability and willing to work holidays and weekends.

License(s): None required. CPR and First Aid Certified.

Education/Training: High School Diploma or equivalent preferred.

Experience: At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.

Job-Related Skills: Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Punctuality and dependability are expected.

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that Spa grounds and Spas free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Maintain clear and consistent communications with Guest Experience Manager as well as fellow Spa Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Ability and willingness to learn and take on new responsibilities.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

E.O.E

Cashiers / Servers receive and record cash and charge payments. Balances cash receipts against register tape on a daily basis. Perform clerical duties related to cash collections and recording. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Must be able to work weekends, evenings, and some holidays.

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience:

  • 1 year quality/ high volume kitchen experience.

Job-Related Skills:

  • Basic math skills.
  • Attention to detail.
  • Present a neat appearance.
  • Strong organizational skills.
  • Strong communication skills.
  • Knowledge of beer, wine, and cocktails.
  • Knowledge of Sushi
  • Able to do repetitious work accurately.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.
  • Able to deal tactfully and pleasantly with customers.

Essential Duties & Responsibilities:

  • Greet customers entering establishments.
  • Places food on plates or trays according to instructions.
  • Monitors beverage and snack item pars to maintain appropriate amounts for service.
  • Follows proper portion control.
  • Adheres to and maintains all kitchen SOP’s
  • Use a POS system to accurately tally guest transactions.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Compute and record totals of transactions.
  • Identify prices of goods, services or admission, and tabulate bills using POS system.
  • Performs and works directly with the guests.
  • Busses tables/ dining area as needed.
  • Complete all side work as assigned.
  • Issue receipts, refunds, credits, or change due to customers.
  • Ensures complete guest satisfaction.

Additional Responsibilities:

  • Prepares fruit garnishes for beverages.
  • Offer beer or wine pairing suggestions upon the guest’s request.
  • Follows the established working schedule for the restaurant team.
  • Works as a member of the team.
  • Maintains “clean as you go” policy.
  • Maintains clean work areas and equipment.
  • Up-sell products as the opportunity arise.
  • Give suggestions to the FOH Manager on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Receive payment by cash, check, credit cards, gift cards or automatic debits.
  • Resolve customer complaints.
  • Performs miscellaneous duties as assigned

E.O.E

The Building Host is responsible for assuring that all outdoor Spa areas and treatment buildings are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. The Building Host is responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. The Building Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Treatment Manager when necessary. There is an absolute expectation that the Building Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Treatment Manager in a timely manner. The Building Host will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Treatment Manager as appropriate. Must be able to work weekends, evenings, and some holidays.

License(s): None required. CPR and First Aid Certified.

Education/Training: High School Diploma or equivalent preferred.

Experience: At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.

Job-Related Skills: Must be able to tolerate outside work for a full shift. Must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be punctual, dependable and flexible. Must be able to effectively multi-task. Must embrace and fulfill the duties and expectations of a Supervisory role. Must act as a role model for other employees at all times.

Essential Duties & Responsibilities:

  • Assist in scheduling staff.
  • Assist Guest Treatment Manager in assuring that proper staffing levels are      maintained in accordance with business levels.
  • Assist Guest Treatment Manager in assuring that all opening and closing duties in      all zones and buildings are completed to standard expectations.
  • Attend all pertinent and positively contribute to Department and Company      meetings.
  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that all areas of treatment buildings cleaned and stocked, to      include prep area, restrooms, lobby and hallways.
  • Proactively assure that Spa grounds and buildings free of trash; empty trash cans      regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Must be trained in and able to perform all Guest Services duties as needed.
  • Maintain clear and consistent communications with Guest Treatment Manager as well      as fellow Building Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Attendance and positive participation in staff meetings.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • Attend and positively participate in all required meetings and training sessions.
  • High attention to quality, detail, teamwork and guest service.
  • Maintain Glen Ivy’s standard for excellence in the spa industry.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Accurate and mindful check-in of linen deliveries. Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Prepare treatment products accurately, with an attention to measurement, cleanliness and timeliness.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

E.O.E

Grotto Hosts are responsible for the daily operations of Club Mud and Grotto, as well as the overall performance of Club Mud and Grotto, as indicated by guest experience and comments.  As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service and overall performance.  An essential function of the Grotto and Club Mud Host is to be an advocate for the needs both staffing and maintenance of the department to ensure proper operation and flow is maintained at a high level of performance.

Massage Therapists  at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services, including body treatments, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Watsu, Shiatsu or Lomi Lomi.

Essential Duties & Responsibilities: Responsibilities include thoroughly completing standard specified room maintenance, set-up and clean-up daily. Ability to positively and effectively work within a large massage team. Customization of services to guest needs and preferences. Ability to exceed guest expectations as a direct result of services provided and educating guests about products and services. Must present a neat, clean and professional appearance and demeanor. Must be able to work weekends, evenings and some holidays.

Job-Related Skills: Exceptional massage skills. Impeccable guest service and interpersonal skills.

Experience: Must have at least 2 years experience as a massage therapist in a Spa or other professional atmosphere. Prefer at least 2 years experience in guest service or hospitality setting.

License(s) & Certification(s): Current State of California Massage License (CAMTC) and National Certification (NCBTMB).

All Massage Therapists will be NCBTMB certified or will be committed and actively moving towards NCBTMB certification.

Education/Training: Minimum 500 hours training from a qualified massage school.

A resume and employment application must be submitted to be considered for this position.

E.O.E

Massage Therapists at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services offered by Glen Ivy Hot Springs, with the exception of specialty services to include Watsu, Shiatsu and Lomi Lomi. All Massage Therapists will be NCBTMB certified or will be committed and actively moving towards NCBTMB certification. Must be available to work weekends, evenings and holidays.
License(s): • Current State of California Massage Certification/License • NCBTMB certification (preferred)
Education & Training: • Minimum 500 hours training from a qualified massage school.
Experience:
• Prefer at least 2 years experience as a massage therapist in a Spa or other professional atmosphere. • Prefer at least 2 years experience in guest service or hospitality setting.
E.O.E

Responsibilities include informing Spa’s guests of products available for retail sale. Educating our guests on the benefits of both the product and the service they are receiving. Check, clean and restock work stations with all necessary supplies prior to the start of appointment times and for the next day’s schedule. Light maintenance of men’s locker room, solarium and spa lobby area. Attend training sessions to increase knowledge of products available for sale at Spa. Must project enthusiasm and energy with focus on superior customer service skills inclusive of complaint resolution. Follow all company policies, procedures, and safety requirements. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. High attention to quality, detail and teamwork. Maintain appropriate decorum, appearance and professionalism at all times. Weekends, evenings and some holidays are a must.

Entry Level Position. Retail, data entry, and cash handling experience is a plus.

E.O.E

To perform manicures and pedicures with the highest quality of customer service to Glen Ivy guest.  License(s): State of California Cosmetology or State of California Manicurist License.  Certificate of insurance for services naming Glen Ivy additionally insured Education/Training: Required training to receive license with continued education expected

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

Job-Related Skills: The techniques to provide high quality manicures and pedicures Effective interpersonal communication skills

Ability to adhere to company and departmental policies

Inventory control strongly desired

Essential Duties & Responsibilities:

(Include but not limited to)

Maintain accurate pedicure logs following the cleaning and disinfecting procedures as stated by the California Board of Cosmetology

Represent Spa to Spa’s guest.

Provide the best possible manicure/pedicure services, and empathize to guests’ needs and concerns by providing them with all services listed in the Glen Ivy brochure

Assist in any activity deemed necessary for the normal operations of the manicure/pedicure department

Maintain appropriate decorum, appearance and professionalism at all times

Inform Spa’s guest of products available for retail sale

Cross promote other spa services

Educate our guest on the benefits of both the product and the service they are receiving

Willingness to attend and participate in staff meetings, trainings, including product knowledge

Attend training sessions to increase his/her knowledge of products available for sale at Spa.

Check work station contents (station supplies) as early as possible and restock if necessary prior to start of appointment times

Clean and restock workstations with all necessary supplies for the next day’s schedule

Communicate with reception desk and Spa Director in regards to equipment shortages, scheduling errors and compensation errors.

Willingness to learn and perform new services

Follow all company policies, procedures, and safety requirements

Weekends, evenings and some holidays a must.

E. O. E.