Expectations of All Employees

“Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Select from the list below to view current employment opportunities or view a list of all job descriptions.


The Sales and Marketing Manager will accomplish business development activities by researching and developing marketing opportunities to meet and exceed marketing measures and sales goals, plan and calendar annual sales promotions; implement sales plans and manage marketing staff. Ability to understand, protect, and communicate the Glen Ivy brand essence to external guests and increase the overall awareness of Glen Ivy in local and regional community. Support brand identity for all aspects of Glen Ivy including distributing branding materials.  Highly motivated, detailed-oriented individual will be responsible for overseeing the marketing department and external professional consultants. This position will help define processes while concurrently ensuring meeting all deadlines on all expectations. The ideal candidate will be a self-starter, driven, hard worker and possess the ability to drive projects forward.

The Bath House Host provides and ensures a safe, friendly, and clean environment for our guests and to be conscientious of the guests’ needs and surroundings.  They should be an ambassador for the Spa to the guests and co-workers and communicate concerns and needs to their supervisor and management. Must be able to work weekends, evenings, and some holidays.

 License(s): CPR and First Aid Certified, Blood Borne Pathogen Trained

Education/Training: High School Diploma


  • Knowledge of Purchasing and Inventory Control
  •  Proven success at guest interaction and employee relations
  •  Good common sense
  •  Customer Service

Job-Related Skills:               

  • Team player
  • Computer literate
  • Working knowledge of spread sheet program
  • Trouble shooter mentality
  • Organized
  • Flexible
  • Multi-task oriented                                 
  •  Self motivated
  • Professional Appearance

 Daily responsibilities:

  • Ensure locker check list is adhered to
  •  Ensure restrooms and showers are monitored throughout the day for cleanliness
  • Wiping down tops of receptacles
  • Wiping down benches, counter tops, furniture and plants
  •  Wiping down locker cabinets and doors
  • Refilling all dispensers including water dispensers
  • Place long mats in hallways of showers taking care that they are lying flat
  • Put shower mats in place
  •  Place hampers in their proper places
  • Cleaning mirrors
  • Maintain cleanliness of shower curtains
  • Ensure that outside and inside of lockers are clean and working properly
  • Sweeping
  • Ensuring towel cabinets are full
  • Attending to the needs of Spa guests
  • Attending to and ensuring the overall appearance of the Bath House
  • Presenting a helpful and cheerful attitude to guests and co-workers
  • Maintaining professionalism at all times
  • Alerting management to any disturbance, hazardous condition, or safety issue
  • Completing own duties in a timely manner
  • Being flexible and adapting to the changing needs of the Spa, with a smile
  •  Maintain locker facility in its entirety
  • Ensure that all passageways are kept clear

 Additional Responsibilities:                                     

  • Ensure laundry area is kept safe, clean and swept           
  • Ensure that towels are kept organized and in the proper place.
  • Maintain overall appearance and organization of the laundry area.


Spa Hosts should be Ambassadors for the Spa to guests and co-workers and communicate concerns and needs to the Guest Experience Manager. Spa Hosts are responsible for assuring that all outdoor Spa areas and Experience Spas are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. Spa Hosts are responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. Spa Hosts provide first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Experience Manager when necessary. There is an absolute expectation that the Spa Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Experience Manager in a timely manner. Spa Hosts will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Experience Manager as appropriate. Must be able to tolerate outside work for a full 8 hour shift. Must remain flexible with schedule availability and willing to work holidays and weekends.

License(s): None required. CPR and First Aid Certified.

Education/Training: High School Diploma or equivalent preferred.

Experience: At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.

Job-Related Skills: Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Punctuality and dependability are expected.

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that Spa grounds and Spas free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Maintain clear and consistent communications with Guest Experience Manager as well as fellow Spa Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Ability and willingness to learn and take on new responsibilities.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.


The Cabana Concierge assists the Cabana team under the supervision of the Lead Cabana Concierge and the Executive Chef. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction. Must be able to work weekends, evenings, and holidays.


License(s):       Riverside County Food Handlers Card                                                     

Education/Training:  High school diploma or equivalent. 


  • 1 year high quality/ high volume restaurant service experience.

Job-Related Skills:      

  • Strong addition, multiplication, division skills.
  • Strong attention to detail.
  • Present a neat appearance.
  • Strong organizational skills.
  • Strong communication skills.
  • Able to do repetitious work accurately.
  • Able to work a flexible schedule, including weekends and holidays.
  • Responsible for maintaining guest safety in Cabana areas, ensuring professional and consistent adherence to GIHSS standards
  • Able to stand long hours and must be able to perform the duties of the position under pressure from high volume of guests.
  • Able to tactfully and pleasantly resolve issues with internal and external customers.

Essential Duties & Responsibilities:

  • Reports to the Executive Chef on the days bookings and needs of the kitchen & F&B
  • Ensure complete satisfaction of the guest.
  • Ensure completion of all assigned side-work.
  • Adheres to and maintains all F&B SOP’s
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Compute and record transactions.
  • Accurately identify prices of goods and tabulate bills using POS system.
  • Directly performs works and assists with high volume of guests.
  • Busses tables/ dining area as needed.
  • Issue receipts or change due to customers.
  • Expedites guest flow to ensure smooth transition from service to purchase to exit.
  • Adheres and enforces GIHSS cash handling, over/short policy.


Additional Responsibilities:

  • Follows the established working schedule for the Cabana team.
  • Works as a member of the team.
  • Maintains “clean as you go” policy.
  • Maintains clean work areas and equipment.
  • Up-sell products as the opportunity arise.
  • Give suggestions to the Executive Chef on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Receive payment by cash, credit cards, gift cards or automatic debits.
  • Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
  • Has strong knowledgeable of spa products and cross sells.
  • Performs miscellaneous job-related duties as assigned


Grotto Hosts are responsible for the daily operations of Club Mud and Grotto, as well as the overall performance of Club Mud and Grotto, as indicated by guest experience and comments.  As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service and overall performance.  An essential function of the Grotto and Club Mud Host is to be an advocate for the needs both staffing and maintenance of the department to ensure proper operation and flow is maintained at a high level of performance.