Careers

Expectations of All Employees

“Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Position Summary:  Responsible for the preparation and presentation of all food items as called for by the menu. Must be available to work evenings, weekends and some holidays.

License(s): Riverside County Food Handlers Card
Education/Training: High school diploma or equivalent.
Experience:

  • 1 year quality/ high volume kitchen experience.
  • Job-Related Skills:
  • Basic math skills.
  • Has good cooking skills
  • Has good knife skills
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Job-Related Skills:

  • Basic math skills.
  • Has good cooking skills
  • Has good knife skills
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

Understands all aspects of the kitchen’s hot and cold lines. Has experience with a busy hotline and understands the fundamentals of grilling sauteing, braising, poaching and roasting. Has experience with the pizza station and understands all aspects of setting up and breaking down the station as well as making dough proofing, making and baking pizzas.

Prepares ingredients for the soups, vegetables and meats as well as
other hot or cold Items on each line or pantry as the recipes indicate with the instruction by the
Executive Chef. All seasoning will be authorized by the Executive Chef as per the recipe.
All proteins may be portioned by Cook #1 as per the Executive Chef’s direction.
Tests all foods being cooked prior to service.
Is responsible for the sanitary and cleanliness of his station and other areas where needed in the kitchen.

Understands and is learning the safe use of knives and the safe application of all equipment, tools in the kitchen. Understands the temperature controls and adjustments for all stoves, grills, broilers and ovens.
Along with specific job performance, other areas of general performance are evaluated; observe all kitchen rules, attitude and personal conduct.

 

E.O.E.

Position Summary:
Hosts and hostesses create a good first impression of the restaurant by warmly welcoming guests. They courteously direct guests to each of the entrée stations while controlling guest flow into the restaurant. The expediter will ensure the timely delivery of delayed food items to the guest’s tables. They may assist in the preparation and presentation of food and beverage items, take and serve food and beverage orders to guests, stock items, bus tables and other side work as necessary. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience: 1 year quality/ high volume restaurant experience preferred.

Job-Related Skills:
 Present a neat and friendly appearance.
 Flexible hours, weekends and holidays are required.
 Able to stand long hours and must be able to function under pressure.
 Strong addition, multiplication and division skills.
 Attention to detail
 Strong organizational skills
 Strong communication skills
 Knowledge of beer, wine, cocktails, and sushi.
 Able to do repetitious work accurately.
 Ability to make food & beverage suggestions and recommendations.
 Responsible for maintaining guest safety in cabana areas, ensuring professional and consistent adherence to GIHSS standards.

Essential Duties & Responsibilities:
 Warmly greet guests entering food & beverage establishments.
 Directs and educates the guests regarding each of each of the three Café stations and daily specials the Café is offering.
 Controls the flow of guests into the restaurant.
 Ensures timely and accurate delivery of food items with a longer cooking time to the guest’ tables.
 Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
 Places food on plates or trays according to instructions.
 Busses tables and empties trash cans as needed.
 Stocks paper products and utensils.
 Delivers ice, paper goods, utensils, cups and lids, and food & beverage product from storage areas to business outlets as required for the day’s    business.
 Maintains a clean and sanitary work place.
 Stocks beverages and packaged snacks as needed.
 Ensure an appropriate amount of utensils and trays are stocked for use.

Responsible for completing opening or closing procedures for the position.
 Arrive to work on time and in uniform; attend daily and monthly shift meetings on time.
 Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot     Springs and Spa standards.
 Answers all radio calls from pool servers assigned to their station.
 Prepares blended smoothies and cocktails.
 Pours beer and wine beverages for service
 Monitors beverage and snack item pars to maintain appropriate amounts for service
 Follows proper portion control.
 Adheres to and maintains all kitchen SOP’s.
 Use POS system to accurately tally guest transactions and receive payment by cash, credit cards, gift cards or automatic debits.
 Issue receipts, refunds, credits, or change due to the guests.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
 Identify prices of goods, services or admissions, and tabulate bills using POS system.
 Performs and works directly with a high volume of guests.
 Busses tables in dining and pool areas as needed.
 Ensures complete guest satisfaction.

Additional Responsibilities:
 Ensure an efficient flow of guests.
 Frequently asks guests if they need anything/what I can do to make your stay at Glen Ivy better
 Follows the established working schedule for the FOH, Cabana and kitchen team.
 Familiarize themselves with spa services, treatments and spa products to promote cross selling.
 Works as a member of the team.
 Maintains “clean as you go” policy.
 Maintains clean and sanitary work areas and equipment.
 Up-sell products as the opportunity arise.
 Prepares fruit garnishes for beverages.
 Sweeps, vacuums and mops as necessary.
 Collects used trays, dishes and towels.
 Maintains clean work areas, utensils, and equipment.
 Give suggestions to the FOH Manager and Executive Chef on how to improve your area.
 Follow and maintain proper uniform.
 Be familiar with MSDS binder.
 Assist co-workers as needed.
 Ensure that items are rotated and FIFO is followed.
 Performs miscellaneous job-related duties as assigned

E.O.E.

Description

Pool Servers / Bartenders will rotate shifts between pool side server and bartender in the Paradise Bar. Pool servers will maintain a constant presence in their assigned station interacting with guests frequently. They will take food and beverage orders for guests and deliver the orders poolside. This is a position with a high volume of guest interaction. Bartenders in the Paradise Bar will serve guests beer, wine, cocktails, and a limited food menu. Receives and records cash and charge payments. Balances cash receipts against register tape on a daily basis. Perform clerical duties related to cash collections and recording. Assists in the preparation and presentation of food and beverage items. Busses tables as necessary. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills:

  • Basic math skills.
  • Attention to detail.
  • Present a neat appearance.
  • Strong organizational skills.
  • Strong communication skills.
  • Strong knowledge of beer, wine, and cocktails.
  • Ability to make beverage suggestions and recommendations.
  • Able to do repetitious work accurately.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.
  • Able to deal tactfully and pleasantly with customers.

Essential Duties & Responsibilities:

  • Greet all guests in their assigned pool station or approaching the beverage bar.
  • Monitors beverage and snack item pars to maintain appropriate amounts for service.
  • Follows proper portion control.
  • Adheres to and maintains all kitchen SOP’s
  • Use a POS system to accurately tally guest transactions.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Compute and record totals of transactions.
  • Identify prices of goods, services or admission, and tabulate bills using POS system.
  • Performs and works directly with the guests.
  • Busses pool area as needed.
  • Complete all side work as assigned.
  • Issue receipts, refunds, credits, or change due to customers.
  • Ensures complete guest satisfaction.

Additional Responsibilities:

  • Prepares fruit garnishes for beverages.
  • Follows the established working schedule for the restaurant team.
  • Works as a member of the team.
  • Maintains “clean as you go” policy.
  • Maintains clean work areas and equipment.
  • Up-sell products as the opportunity arise.
  • Give suggestions to the FOH Manager on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Receive payment by cash, check, credit cards, gift cards or automatic debits.
  • Resolve customer complaints.
  • Performs miscellaneous duties as assigned
Qualifications

License(s): Riverside County Food Handlers Card, Education/Training: High school diploma or equivalent.

Experience:  1 year quality/ high volume kitchen experience.

Position Summary: To perform general maintenance duties so as to keep facilities and grounds in safe and working order with an expected result as s safe and well maintained facility and work zone while preserving the safety and comfort of guests and fellow employees. Must be available to work weekends, evenings and some holidays.

Glen Ivy Offers: Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Essential Duties & Responsibilities:
Drywall and texture repair.
General painting.
General plumbing.
Basic electrical.
Basic construction /carpentry.
Installing various type of flooring.
Tile and grout repair.
Installing various plumbing and electrical fixtures.
Cleaning and maintaining pools and spas.
Installing various types of pool and spa equipment.
Repairing cool deck and mastic joints.
Working with hazardous material such as muriatic acid and bleach.
Off loading and distributing 55 gallon of chemical drum to various locations.
Operating front end loader.
Operating and maintaining high pressure washer.
Operating drain auger.
Cleaning and maintaining sink and shower drain, toilets and urinals.
Cleaning and maintaining air condition units and filters.
Cleaning and maintaining hot water heaters and boilers.
Cleaning and maintaining various type of laundry equipment.
Cleaning and maintaining shower and lavatory fixtures.
Perform simple labor.
Carrying supplies, equipment and tools.
Demolition.
Assembling various types of furniture and cabinetry.
Moving furniture or boxes of products.
Clean work sites from trash and debris.
Organizing and maintaining work area and shops.

Additional Responsibilities:
Provide support to Manager on projects.
Wearing proper uniform and approved steel toe boots at all times.
Using personal safety equipment when required.
Carrying eye protection at all times.

License(s): CPO Certification preferred.

Education/Training: High School Diploma

Experience:
Previous maintenance responsibilities and skills.
Rough construction.
Familiarity with a variety of general construction trades.
Pool and spa cleaning and equipment maintenance.
Job-Related Skills: Good communication skills.
Safe and proper use of hand and power tools.
Knowledge and use of proper work safety procedures.
Able to work well with others and in a team environment.
General mechanical abilities.

E.O.E.

The Spa Coordinator is responsible for day to day operations of the guest service department. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change. Must be able to work evenings, weekends and some holidays.

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Job-Related Skills:

  • Proficient in resort scheduling system
  • Strong computer skills
  • Guest conflict resolution
  • Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
  • Proper telephone etiquette.
  • Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
  • Consistently project a personable, approachable, welcoming presence.
  • Accountable for the success of Team and individual metrics goals.
  • Must have a professional appearance.
  • Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.
  • Cross promote spa services and encourage the sale of retail items.
  • Educate each guest on the benefits of both products and services.
  • Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity

Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
  • Inspire memorable, meaningful and enjoyable in everyone, every day.
  • Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
  • All other duties as assigned by the Director of Operations.

E.O.E

 

Hosts are responsible for the daily operations of Club Mud and Grotto, as well as the overall performance of Club Mud and Grotto, as indicated by guest experience and comments.  As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service and overall performance.  An essential function of the Grotto and Club Mud Host is to be an advocate for the needs both staffing and maintenance of the department to ensure proper operation and flow is maintained at a high level of performance. Must be available to work evenings, weekends and some holidays.

License(s): None required
Education/Training: High school diploma (or equivalent)
Experience: Guest relations (interpersonal communication)
Job-Related Skills:

  • Customer Service
  • Computer e.g. Word Perfect & Excel – a plus
  • Cash Handling
  • Previous experience in a salon/spa environment is helpful
  • Essential Duties & Responsibilities: (Include but not limited to)
  • Represent Spa to Spa’s guest.
  • Assisting in any activity deemed necessary for the normal operations of the Grotto/ Club Mud
  • Maintain appropriate decorum, appearance and professionalism at all times.
  • Inform Spa’s guest of products available for retail sale
  • Educate our guest on the benefits of both the product and the service they are receiving
  • Willingness to attend and participate in staff meetings
  • Attend training sessions to increase his/her knowledge of products available for sale at Spa.
  • Check work station contents as early as possible and restock if necessary prior to start of appointment times.
  • Clean and restock work stations with all necessary supplies for the next day’s schedule
  • Communicate with the Guest Experience Manager in regards to equipment shortages, scheduling errors and
  • compensation errors.
  • Ability to learn and perform new services
  • Follow all company policies, procedures, and safety requirements
  • Attend all required meetings and training sessions
  • High attention to quality, detail, teamwork and customer service
  • Maintaining Glen Ivy’s standard for excellence in the spa industry
  • Must attend classes, seminars, shows and conventions
  • Build Positive Relationships
  • Give each and every Glen Ivy guest 100% of yourself during “their time” with you by creating a “Glen Ivy Experience” for them
  • Create a “Quality Experience” for every guest.
  • Ensure a fun atmosphere
  • Up sell on property by performing walk-through’s and doing demos

E.O.E.

The Bath House Host provides and ensures a safe, friendly, and clean environment for our guests and to be conscientious of the guests’ needs and surroundings.  They should be an ambassador for the Spa to the guests and co-workers and communicate concerns and needs to their supervisor and management. Must be able to work weekends, evenings, and some holidays.

 License(s): CPR and First Aid Certified, Blood Borne Pathogen Trained preffered

Education/Training: High School Diploma                                                                                   

Experience:                           

  •  Knowledge of Purchasing and Inventory Control
  • Proven success at guest interaction and employee relations
  •  Good common sense
  • Customer Service

 Job-Related Skills:               

  •  Team player
  • Computer literate
  • Working knowledge of spread sheet program
  • Trouble shooter mentality
  • Organized
  • Flexible
  • Multi-task oriented                                 
  • Self motivated
  • Professional Appearance

Daily responsibilities:

  • Ensure locker check list is adhered to
  • Ensure restrooms and showers are monitored throughout the day for cleanliness
  • Wiping down tops of receptacles
  • Wiping down benches, counter tops, furniture and plants
  • Wiping down locker cabinets and doors
  • Refilling all dispensers including water dispensers
  • Place long mats in hallways of showers taking care that they are lying flat
  • Put shower mats in place
  • Place hampers in their proper places
  • Cleaning mirrors
  • Maintain cleanliness of shower curtains
  • Ensure that outside and inside of lockers are clean and working properly
  • Sweeping
  • Ensuring towel cabinets are full
  • Attending to the needs of Spa guests
  • Attending to and ensuring the overall appearance of the Bath House
  • Presenting a helpful and cheerful attitude to guests and co-workers
  • Maintaining professionalism at all times
  • Alerting management to any disturbance, hazardous condition, or safety issue
  • Completing own duties in a timely manner
  • Being flexible and adapting to the changing needs of the Spa, with a smile
  • Maintain locker facility in its entirety
  • Ensure that all passageways are kept clear

Additional Responsibilities:                                     

  • Ensure laundry area is kept safe, clean and swept           
  • Ensure that towels are kept organized and in the proper place.
  • Maintain overall appearance and organization of the laundry area.

E.O.E

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; great health insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E.

 

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