Careers

Expectations of All Employees

“Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Select from the list below to view current employment opportunities or view a list of all job descriptions.

 

Position Summary:  Responsible for the preparation and presentation of all food items as called for by the menu. Must be available to work evenings, weekends and some holidays.

License(s): Riverside County Food Handlers Card
Education/Training: High school diploma or equivalent.
Experience:

  • 1 year quality/ high volume kitchen experience.
  • Job-Related Skills:
  • Basic math skills.
  • Has good cooking skills
  • Has good knife skills
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Job-Related Skills:

  • Basic math skills.
  • Has good cooking skills
  • Has good knife skills
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

Understands all aspects of the kitchen’s hot and cold lines. Has experience with a busy hotline and understands the fundamentals of grilling sauteing, braising, poaching and roasting. Has experience with the pizza station and understands all aspects of setting up and breaking down the station as well as making dough proofing, making and baking pizzas.

Prepares ingredients for the soups, vegetables and meats as well as
other hot or cold Items on each line or pantry as the recipes indicate with the instruction by the
Executive Chef. All seasoning will be authorized by the Executive Chef as per the recipe.
All proteins may be portioned by Cook #1 as per the Executive Chef’s direction.
Tests all foods being cooked prior to service.
Is responsible for the sanitary and cleanliness of his station and other areas where needed in the kitchen.

Understands and is learning the safe use of knives and the safe application of all equipment, tools in the kitchen. Understands the temperature controls and adjustments for all stoves, grills, broilers and ovens.
Along with specific job performance, other areas of general performance are evaluated; observe all kitchen rules, attitude and personal conduct.

 

E.O.E.

Glen Ivy Estheticians will be proficient in European style facials, body and face waxing, knowledge in product recommendation, and guest communication skills. Provide healthy skincare and recommend professional products to create a daily regimen to help maintain healthy skin for our Glen Ivy guests. Assist in any activity deemed necessary for the normal operations of the aesthetics department. Maintain appropriate decorum, appearance and professionalism at all times. Inform Spa’s guest of products available for retail sale. Cross promote other spa services. Must be able to evenings, weekends and some holidays.

License(s): Current state of California Esthetician’s or Cosmetologist’s license required. Current CIDESCO certification strongly preferred, current NCEA membership strongly preferred.

Education/Training: Continuing education with an emphasis on current and relevant skin care trends, techniques, products and industry standards strongly expected.

Experience: Minimum 2 years experience as an Esthetician preferred. Internal and external guest service and relations (interpersonal communication) experience and skill. Exemplary knowledge and abilities in guest services and esthetic techniques. Basic computer literacy expected. Continuing education expected.

 

E.O.E

Grotto Hosts are responsible for the daily operations of Club Mud and Grotto, as well as the overall performance of Club Mud and Grotto, as indicated by guest experience and comments.  As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service and overall performance.  An essential function of the Grotto and Club Mud Host is to be an advocate for the needs both staffing and maintenance of the department to ensure proper operation and flow is maintained at a high level of performance. Must be available to work evenings, weekends and some holidays.

License(s): None required
Education/Training: High school diploma (or equivalent)
Experience: Guest relations (interpersonal communication)
Job-Related Skills:

  • Customer Service
  • Computer e.g. Word Perfect & Excel – a plus
  • Cash Handling
  • Previous experience in a salon/spa environment is helpful
  • Essential Duties & Responsibilities: (Include but not limited to)
  • Represent Spa to Spa’s guest.
  • Assisting in any activity deemed necessary for the normal operations of the Grotto/ Club Mud
  • Maintain appropriate decorum, appearance and professionalism at all times.
  • Inform Spa’s guest of products available for retail sale
  • Educate our guest on the benefits of both the product and the service they are receiving
  • Willingness to attend and participate in staff meetings
  • Attend training sessions to increase his/her knowledge of products available for sale at Spa.
  • Check work station contents as early as possible and restock if necessary prior to start of appointment times.
  • Clean and restock work stations with all necessary supplies for the next day’s schedule
  • Communicate with the Guest Experience Manager in regards to equipment shortages, scheduling errors and
  • compensation errors.
  • Ability to learn and perform new services
  • Follow all company policies, procedures, and safety requirements
  • Attend all required meetings and training sessions
  • High attention to quality, detail, teamwork and customer service
  • Maintaining Glen Ivy’s standard for excellence in the spa industry
  • Must attend classes, seminars, shows and conventions
  • Build Positive Relationships
  • Give each and every Glen Ivy guest 100% of yourself during “their time” with you by creating a “Glen Ivy Experience” for them
  • Create a “Quality Experience” for every guest.
  • Ensure a fun atmosphere
  • Up sell on property by performing walk-through’s and doing demos

E.O.E.

Position Summary: The Pool Department under the leadership of the Pool Manager will hold the ultimate ownership, responsibility and accountability for pool service, pool maintenance, and pool management, and the alignment of daily responsibilities with the overall goal to exceed customer expectations.

The position of Pool Technical Lead is expected to maintain a “high touch” approach, meaning that they are intimately involved in the daily operations of pools, spas, water features, etc.  The Pool Technician Lead will work diligently within the Pool Department in coordination with the Facilities team and provides support for the overall condition and functionality of all water features , pool and water related equipment, pool system operations, and the related and overall maintenance, repair, upkeep, troubleshooting, and improvements of pool operations. Position is FOCUSED on ongoing, daily approach.

Results Expected:     In this position, the pool technical is expected improve the culture of excellence in, around, and relating to pool quality, efficiency, and safety including utilization of the set of protocols for handling pool closures and poor water quality; and an ongoing, well-managed preventative maintenance programs.  On a consistent basis, a higher level of guest satisfaction will result when procedures are followed consistently.  With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the expanding repeat guest figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

Vital Measures        Guest Satisfaction Rate with a goal of 98%, Pool Open Rate of 95%, Water Chemistry Target 84%, Water Clarity of 95%, Customer complaints on Water features is zero, calculation of a combined PSI for all filters not to exceed 300 total PSI.

License(s):

  • Possession of, or ability to obtain, a valid CA driver’s license.
  • CPR and First Aid training (district can provide this training).
  • Ability to obtain Pool Operator Certification within 6 months of hire date (district will cover the costs of the class). 

Education/Training:

  • Knowledge and experience in the operation and maintenance of swimming pool filters, heaters, chlorinators, pumps, and other related swimming pool circulation and sanitation equipment and systems.
  • Knowledge and experience in procedures and regulations for the proper handling and storage of hazardous materials.
  • Knowledge and experience in materials and technical operations standards and health codes for swimming pools.
  • Knowledge and experience in water chemistry related to swimming pool operations, and pool water safety practices and precautions. 

Experience: 

  • High school graduate or GED or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above described duties.
  • Some prior work experience demonstrating ability to perform work duties.

Essential Duties & Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons:

The Pool Technician Lead working under the direction of the Senior Pool Technician will provide support in maintaining the 19 pools on the Glen Ivy Resort Property and keeping its equipment clean and in good working order. This position will provide mechanical and maintenance operations of the pools on property including checking and adjusting chlorine levels and ensure that pumps and filtration equipment are operating correctly, and order any supplies needed.

The Pool Technician Lead will have responsibility for certain water features and all facets of pool service, cleaning, vacuuming, water quality, chemistry, and daily management of overall condition of each water feature. Responsibility also includes reporting on pool equipment outages or problems, pool filter performance, vessel conditions (plaster, stairs, tiles), accessories (ladders, drain covers, etc.), etc. Includes daily pool service including but not limited to:.

Employee Relations:

  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player

Responsibilities to Safety:

  1. Protects the safety of self, co-workers and Glen Ivy guests at all times.
  2. Reports any potential harmful equipment or situation without delay.
  3. Follows all company and department safety policies and procedures.
  4. Operates equipment in a safe manner that will not lead to injury of yourself or others.

Additional Responsibilities:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

The Bath House Host provides and ensures a safe, friendly, and clean environment for our guests and to be conscientious of the guests’ needs and surroundings.  They should be an ambassador for the Spa to the guests and co-workers and communicate concerns and needs to their supervisor and management. Must be able to work weekends, evenings, and some holidays.

 License(s): CPR and First Aid Certified, Blood Borne Pathogen Trained

Education/Training: High School Diploma                                                                                   

Experience:                           

  •  Knowledge of Purchasing and Inventory Control
  • Proven success at guest interaction and employee relations
  •  Good common sense
  • Customer Service

 Job-Related Skills:               

  •  Team player
  • Computer literate
  • Working knowledge of spread sheet program
  • Trouble shooter mentality
  • Organized
  • Flexible
  • Multi-task oriented                                 
  • Self motivated
  • Professional Appearance

Daily responsibilities:

  • Ensure locker check list is adhered to
  • Ensure restrooms and showers are monitored throughout the day for cleanliness
  • Wiping down tops of receptacles
  • Wiping down benches, counter tops, furniture and plants
  • Wiping down locker cabinets and doors
  • Refilling all dispensers including water dispensers
  • Place long mats in hallways of showers taking care that they are lying flat
  • Put shower mats in place
  • Place hampers in their proper places
  • Cleaning mirrors
  • Maintain cleanliness of shower curtains
  • Ensure that outside and inside of lockers are clean and working properly
  • Sweeping
  • Ensuring towel cabinets are full
  • Attending to the needs of Spa guests
  • Attending to and ensuring the overall appearance of the Bath House
  • Presenting a helpful and cheerful attitude to guests and co-workers
  • Maintaining professionalism at all times
  • Alerting management to any disturbance, hazardous condition, or safety issue
  • Completing own duties in a timely manner
  • Being flexible and adapting to the changing needs of the Spa, with a smile
  • Maintain locker facility in its entirety
  • Ensure that all passageways are kept clear

Additional Responsibilities:                                     

  • Ensure laundry area is kept safe, clean and swept           
  • Ensure that towels are kept organized and in the proper place.
  • Maintain overall appearance and organization of the laundry area.

E.O.E

The Bath House Host provides and ensures a safe, friendly, and clean environment for our guests and to be conscientious of the guests’ needs and surroundings.  They should be an ambassador for the Spa to the guests and co-workers and communicate concerns and needs to their supervisor and management. Must be able to work weekends, evenings, and some holidays.

 License(s): CPR and First Aid Certified, Blood Borne Pathogen Trained

Education/Training: High School Diploma

Experience:                           

  • Knowledge of Purchasing and Inventory Control
  •  Proven success at guest interaction and employee relations
  •  Good common sense
  •  Customer Service

Job-Related Skills:               

  • Team player
  • Computer literate
  • Working knowledge of spread sheet program
  • Trouble shooter mentality
  • Organized
  • Flexible
  • Multi-task oriented                                 
  •  Self motivated
  • Professional Appearance

 Daily responsibilities:

  • Ensure locker check list is adhered to
  •  Ensure restrooms and showers are monitored throughout the day for cleanliness
  • Wiping down tops of receptacles
  • Wiping down benches, counter tops, furniture and plants
  •  Wiping down locker cabinets and doors
  • Refilling all dispensers including water dispensers
  • Place long mats in hallways of showers taking care that they are lying flat
  • Put shower mats in place
  •  Place hampers in their proper places
  • Cleaning mirrors
  • Maintain cleanliness of shower curtains
  • Ensure that outside and inside of lockers are clean and working properly
  • Sweeping
  • Ensuring towel cabinets are full
  • Attending to the needs of Spa guests
  • Attending to and ensuring the overall appearance of the Bath House
  • Presenting a helpful and cheerful attitude to guests and co-workers
  • Maintaining professionalism at all times
  • Alerting management to any disturbance, hazardous condition, or safety issue
  • Completing own duties in a timely manner
  • Being flexible and adapting to the changing needs of the Spa, with a smile
  •  Maintain locker facility in its entirety
  • Ensure that all passageways are kept clear

 Additional Responsibilities:                                     

  • Ensure laundry area is kept safe, clean and swept           
  • Ensure that towels are kept organized and in the proper place.
  • Maintain overall appearance and organization of the laundry area.

 E.O.E

Spa Hosts should be Ambassadors for the Spa to guests and co-workers and communicate concerns and needs to the Guest Experience Manager. Spa Hosts are responsible for assuring that all outdoor Spa areas and Experience Spas are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. Spa Hosts are responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. Spa Hosts provide first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Experience Manager when necessary. There is an absolute expectation that the Spa Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Experience Manager in a timely manner. Spa Hosts will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Experience Manager as appropriate. Must be able to tolerate outside work for a full 8 hour shift. Must remain flexible with schedule availability and willing to work holidays and weekends.

License(s): None required. CPR and First Aid Certified.

Education/Training: High School Diploma or equivalent preferred.

Experience: At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.

Job-Related Skills: Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Punctuality and dependability are expected.

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that Spa grounds and Spas free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Maintain clear and consistent communications with Guest Experience Manager as well as fellow Spa Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Ability and willingness to learn and take on new responsibilities.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

E.O.E

Performs all aspects of retail sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, maintaining store cleanliness, stocking and re-stocking daily, checking in guests for appointments, booking appointments, and accurately completing the sale on the point-of-sale register.

Job-Related Skills:

  • Excellent customer service skills.
  • Commitment to excellence and high standards.
  • Computer knowledge.
  • Able to interact and communicate effectively with all guests, employees and management.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Professional appearance and demeanor.
  • Creative, flexible, and innovative team player.
  • Ability to understand and follow written and verbal instructions.
  • Ability to manage priorities and workflow.
  • Ability to work in a fast and efficient manner.
  • Any combination of education, training, or experience that provides the knowledge, skills and abilities.

Essential Duties & Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Assists customers in an enthusiastic and courteous manner; greeting them promptly and cordially.

Provides excellent customer service.

Assists guest with any questions pertaining to store products. Be knowledgeable of products.

Communicate promotions and suggestive sell whenever possible.

Stocks and cleans the store for the best sales appearance and ease of use for the customer.

Maintains cleanliness of both the backroom and stock areas.

Re-stock products daily. Maintain back stock levels in both backroom and products drawers.

Maintain hanging standards of all garments.

Develops and maintains knowledge of all merchandise to effectively assist customers with accurate information; keeps current as new product lines are introduced.

Assists with merchandising efforts, displays and floor moves as needed.

Be aware of monthly, daily and hourly store goals. Assist store daily in achieving and or exceeding sales goal. Assist in maintaining daily goal sheet.

Be conscious of inventory issues and communicate to appropriate team management within retail.

Utilizes customer-focused selling skills, up-selling, closing skills, and other sales generating skills.

Follow dressing room procedures.

Follow sensormatic security system procedures.

Maintain professionalism at all times.

Maintain floor coverage; do not stand behind desk. Leave tasks to assist guests when needed. Stop any conversation to assist guest. Guests need to be given first priority in all circumstances.

Timeliness. Arrive to shifts on time and maintain a timely break/lunch schedule. Take lunches and breaks as scheduled by management.

Learn and maintain basic knowledge of all guest service register procedures as follows: booking appointments, checking in appointments, moving appointments, upgrading appointments, editing appointments, setting up TABS, basic general admissions, review map with guest if necessary, applying admission discounts if necessary, reviewing charges with guest.

Learn and retain features and benefits of treatments and services in order to explain to guests.

Actively participate in all retail inventories.

Attend all meetings as scheduled by retail management.

Maintain open, honest, positive and integral lines of communication within the Retail and Spa departments.

Assist your team in all daily operations.

Execute requests as requested by retail team and spa management.

Available to work a flexible schedule to meet the needs of the business. Including weekends, holidays and special events.

Achieve to be your best daily and choose to be present when you arrive to work.

Performs other duties as assigned by manager.

License(s): Valid California Driver’s License or ID

Education/Training: High school, some college preferred. Can be attending school in this position.

Experience: 1-2 years of retail experience preferred.

One year kitchen experience. Responsible for cleaning equipment, dishes, kitchen facilities, bussing tables and assisting with food preparation. This is a very busy area and one must be able to work with positive energy. Weekends, evenings and some holidays a must.

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience:

  • 1 year quality/ high volume kitchen experience.

Job-Related Skills:

  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Ensure clean and sanitized utensils, plate ware, glassware and equipment.
  • Responsible for setting up and closing down dish machine according to company standards.
  • Preventive maintenance of dish machine.
  • Ensure proper storage of pots/pans and equipment according to sanitation and company standards.
  • Cleans walls, floors in dish area, kitchen line and front of house.
  • Cleans and wipes down all tables and chair in employee café eating area.
  • Cleans and sweeps floor at café employee eating area
  • Perform shift change and/or opening, closing duties.
  • Arrive to work on time, attend daily and monthly shift meetings on time.
  • Adheres to and maintains all kitchen SOP’s
  • Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
  • Maintain storage of proper chemicals and supplies required for the dish machine.

E.O.E

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E

The Spa Coordinator is responsible for day to day operations of the guest service department. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change. Must be able to work evenings, weekends and some holidays.

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Job-Related Skills:

  • Proficient in resort scheduling system
  • Strong computer skills
  • Guest conflict resolution
  • Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
  • Proper telephone etiquette.
  • Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
  • Consistently project a personable, approachable, welcoming presence.
  • Accountable for the success of Team and individual metrics goals.
  • Must have a professional appearance.
  • Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.
  • Cross promote spa services and encourage the sale of retail items.
  • Educate each guest on the benefits of both products and services.
  • Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity

Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
  • Inspire memorable, meaningful and enjoyable in everyone, every day.
  • Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
  • All other duties as assigned by the Director of Operations.

E.O.E

 

The Building Host is responsible for assuring that all outdoor Spa areas and treatment buildings are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. The Building Host is responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. The Building Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Treatment Manager when necessary. There is an absolute expectation that the Building Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Treatment Manager in a timely manner. The Building Host will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Treatment Manager as appropriate. Must be able to work weekends, evenings, and some holidays.

Essential Duties & Responsibilities:
Assist in scheduling staff.
Assist Guest Treatment Manager in assuring that proper staffing levels are maintained in accordance with business levels.
Assist Guest Treatment Manager in assuring that all opening and closing duties in all zones and buildings are completed to standard expectations.
Attend all pertinent and positively contribute to Department and Company meetings.
Proactively stock clean towels and gather used towels from various areas of the Spa.
Proactively assure that all areas of treatment buildings cleaned and stocked, to include prep area, restrooms, lobby and hallways.
Proactively assure that Spa grounds and buildings free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
Must be trained in and able to perform all Guest Services duties as needed.
Maintain clear and consistent communications with Guest Treatment Manager as well as fellow Building Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
Maintain appropriate decorum, appearance, and professionalism at all times.
Attendance and positive participation in staff meetings.
Ability and willingness to learn and take on new responsibilities.
Follow all company guidelines, procedures, and safety requirements.
Attend and positively participate in all required meetings and training sessions.
High attention to quality, detail, teamwork and guest service.
Maintain Glen Ivy’s standard for excellence in the spa industry.
Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

Additional Responsibilities:
Assist in inventory control of products and linens.
Accurate and mindful check-in of linen deliveries. Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
Prepare treatment products accurately, with an attention to measurement, cleanliness and timeliness.
Building Host
Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
Conduct tours for guests and visitors.
Pro-actively greet and manage admissions line.
Proactively interact with guests and answer questions as needed.
Proactively assure that storage trailers are neat and clean at all times.

Qualifications
License(s): None required. CPR and First Aid Certified.

Education/Training: High School Diploma or equivalent preferred.

Experience: At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.

Job-Related Skills: Must be able to tolerate outside work for a full shift. Must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be punctual, dependable and flexible. Must be able to effectively multi-task. Must embrace and fulfill the duties and expectations of a Supervisory role. Must act as a role model for other employees at all times.

Massage Therapists  at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services, including body treatments, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Watsu, Shiatsu or Lomi Lomi.

Essential Duties & Responsibilities: Responsibilities include thoroughly completing standard specified room maintenance, set-up and clean-up daily. Ability to positively and effectively work within a large massage team. Customization of services to guest needs and preferences. Ability to exceed guest expectations as a direct result of services provided and educating guests about products and services. Must present a neat, clean and professional appearance and demeanor. Must be able to work weekends, evenings and some holidays.

Job-Related Skills: Exceptional massage skills. Impeccable guest service and interpersonal skills.

Experience: Must have at least 2 years experience as a massage therapist in a Spa or other professional atmosphere. Prefer at least 2 years experience in guest service or hospitality setting.

License(s) & Certification(s): Current State of California Massage License (CAMTC) and National Certification (NCBTMB).

All Massage Therapists will be NCBTMB certified or will be committed and actively moving towards NCBTMB certification.

Education/Training: Minimum 500 hours training from a qualified massage school.

A resume and employment application must be submitted to be considered for this position.

E.O.E