Careers

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Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

***Have one year of Register experience in a high-volume environment plus a positive attitude?!? Apply Now!

 You must be available to work min of 24 hours to be considered. Weekends a must.

Position Summary: The Resort Coordinator is responsible for day to day check in and check out operations of the guest service reception/front desk departments, treatment buildings and/or bath house front desk. They are to hold the guest service position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales.

— Position Qualification Requirements —

  • Schedule: Must be able to work operation hours of
    • 8:00am- 6:00pm
  • License(s): N/A
  • Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.
  • Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Essential Duties:

  • Knowledge of all services, promotions, programs and products.
  • Make eye contact with each guest and give them the Glen Ivy Welcome
  • Provide each guest upon leaving with a sincere thank you for visiting.
  • Ask each guest to put a tab on file for their convenience.
  • Properly fill in and update each guest profile.
  • Inspire a memorable, meaningful and enjoyable experience in everyone, everyday.
  • Maintain the essential E 3s: Engage Everyone, Every time.

Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the Glen Ivy Welcome when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.

E.O.C

Position Summary: Assists the Cabana team under the supervision of the Cabana Host Supervisor and the Executive Chef. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction.

— Position Qualification Requirements —

Must be available Saturdays and Sundays

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience: 1 year high quality/ high volume restaurant service experience.

Job-Related Skills:

  • Strong addition, multiplication, division skills.
  • Strong attention to detail.
  • Present a neat appearance.
  • Strong organizational skills.
  • Strong communication skills.
  • Able to do repetitious work accurately.
  • Able to work a flexible schedule, including weekends and holidays.
  • Responsible for maintaining guest safety in Cabana areas, ensuring professional and consistent adherence to GIHSS standards
  • Able to stand long hours and must be able to perform the duties of the position under pressure from high volume of guests.
  • Able to tactfully and pleasantly resolve issues with internal and external customers.

Essential Duties & Responsibilities:

  • Reports to the Executive Chef on the days bookings and needs of the kitchen & F&B
  • Ensure complete satisfaction of the guest.
  • Ensure completion of all assigned side-work.
  • Adheres to and maintains all F&B SOP’s
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Compute and record transactions.
  • Accurately identify prices of goods and tabulate bills using POS system.
  • Directly performs works and assists with high volume of guests.
  • Busses tables/ dining area as needed.
  • Issue receipts or change due to customers.
  • Expedites guest flow to ensure smooth transition from service to purchase to exit.
  • Adheres and enforces GIHS cash handling, over/short policy.

Additional Responsibilities:

  • Maintains clean work areas and equipment.
  • Up-sell products as the opportunity arise.
  • Receive payment by cash, credit cards, gift cards or automatic debits.
  • Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
  • Has strong knowledgeable of spa products and cross sells.
  • Performs miscellaneous job-related duties as assigned

 

Must be able to work rotating operational hours of  8am – 6pm

Position Summary: Provide guests and employees with clean and sanitized utensils, pans and equipment. Provides prep work as needed.

— Position Qualification Requirements —

  • License(s): Riverside County Food Handlers Card
  • Education/Training: High school diploma or equivalent.
  • Experience: 1 year quality/ high volume kitchen experience

Job-Related Skills:

  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Ensure clean and sanitized utensils, plate ware, glassware and equipment.
  • Responsible for setting up and closing down dish machine according to company standards.
  • Preventive maintenance of dish machine.
  • Ensure proper storage of pots/pans and equipment according to sanitation and company standards.
  • Cleans walls, floors in dish area, kitchen line and front of house.
  • Cleans and wipes down all tables and chair in employee café eating area.
  • Cleans and sweeps floor at café employee eating area
  • Perform shift change and/or opening, closing duties.
  • Arrive to work on time, attend daily and monthly shift meetings on time.
  • Adheres to and maintains all kitchen SOPs
  • Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
  • Maintain storage of proper chemicals and supplies required for the dish machine.

Additional Responsibilities:

  • Follows the established working schedule for the kitchen team.
  • Works as a member of the team.
  • Maintains clean as you go policy.
  • Maintains clean work areas, utensils, and equipment.
  • Give suggestions to the Lead Line Cook, Sous Chef and F&B Manager on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Ensure an efficient flow of production.
  • Ensure that items are rotated and FIFO is followed.
  • Performs miscellaneous job-related duties as assigned
  • Performs prep work as needed.
  • Receives deliveries as needed.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

Central Reservation Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an Automatic Call Distributor telephone while simultaneously interfacing with Glen Ivy’s multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.

Job-Related Skills:

  • Reading, writing and oral proficiency in the English language.
  • Computer proficient.
  • Proven ability to handle multiple tasks.
  • The ability to answer all incoming calls promptly with a pleasant tone of voice.
  • Communicate skills are open, articulate, constructive, and effective and must have a Can-do Attitude.
  • Emotional maturity and judgment, ability to remain calm, cool and levelheaded.
  • A proven ability to work varied shifts and holidays.
  • A proven professional who conducts themselves in business with only the highest sense of integrity and honesty.
  • Ability to answer all calls questions about Glen Ivy knowledgeably and professionally.
  • Ability to convert questions and inquiries into bookings.
  • Ability to optimize resources to maximize revenues.
  • Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to communicate in second language.
  • Ability to prioritize and organize and successfully complete work assignments.
  • Ability to remain calm and courteous with demanding/difficult employees and in pressure situations.
  • Ability to focus attention on details, be well organized and follow up.
  • Ability to maintain confidentiality of guest and employee information.
  • Ability to work cohesively and positively with other departments as part of a team.

Education/Training: High School graduate.

Experience: Hospitality environment. Sales experience. Call Center experience.

E.O.E.

Position Summary: The Guest Service Manager will oversee and nurture the experience of all Glen Ivy guests, starting from the initial greeting, providing an accurate and efficient check in/check out process, assisting guests during their visit with questions or concerns and providing exceptional service to individuals by maintaining consistent and strong guest interaction and conversation. Individuals in this role must adhere to the company’s standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.He or she will manage the daily work habits and operations of the following areas; Resort Lifestyle store and Retail Associates, Resort Guest Service Coordinators in the service spa buildings as well as Resort Host and Attendants.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Coordinate, direct and manage day-to-day resort guest service operations.
  • Motivate associates to exceed expectations of the guests; passionately uphold and elevate a positive work environment for the internal our associates.
  • Works through and with Resort Operations leadership team to drive revenue and guest service.
  • Holds Resort Operations leadership team accountable for strategy execution, and guides their individual professional development.
  • Support and communicate company goals and initiatives, promote company programs, and act as an ambassador of the company.
  • Ensure the portfolio operations are functioning within the financial parameters established in the budget and meeting sales goals.
  • Hire qualified associates, assemble skilled and cohesive teams, manage individual and team performance, provide developmental opportunities and promote teamwork and cooperation.
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
  • Expected to diligently and frequently review inventory, assess loss and create loss prevention plans. T
  • Ensure Guest Service and Guest Satisfaction is a priority to the team.

Minimum Qualifications:

  • Bachelors degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or equivalent work experience preferred.
  • Hotel Management Experience ,Customer Service, Public Relations, Sales Experience (3-5 years of experience)
  • Problem Resolution
  • Detail-oriented and organized, able to multi-task
  • Effective communication at multiple levels in the organization
  • Ability to work & be successful in a matrix structure
  • Business & financial acumen with ability to read and interpret financial statements
  • Strategic Planning
  • Proven track record of talent management
  • Proficient with Microsoft office, POS
  • Ability to work non-traditional business hours

 

Position Summary: To perform general maintenance duties so as to keep facilities and grounds in safe and working order with an expected result as s safe and well maintained facility and work zone while preserving the safety and comfort of guests and fellow employees. Must be available to work weekends, evenings and some holidays.

Glen Ivy Offers: Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Essential Duties & Responsibilities:

General Garden and landscape duties.
Drywall and texture repair.
General painting.
General plumbing.
Basic electrical.
Basic construction /carpentry.
Installing various type of flooring.
Tile and grout repair.
Installing various plumbing and electrical fixtures.
Cleaning and maintaining pools and spas.
Installing various types of pool and spa equipment.
Repairing cool deck and mastic joints.
Working with hazardous material such as muriatic acid and bleach.
Off loading and distributing 55 gallon of chemical drum to various locations.
Operating front end loader.
Operating and maintaining high pressure washer.
Operating drain auger.
Cleaning and maintaining sink and shower drain, toilets and urinals.
Cleaning and maintaining air condition units and filters.
Cleaning and maintaining hot water heaters and boilers.
Cleaning and maintaining various type of laundry equipment.
Cleaning and maintaining shower and lavatory fixtures.
Perform simple labor.
Carrying supplies, equipment and tools.
Demolition.
Assembling various types of furniture and cabinetry.
Moving furniture or boxes of products.
Clean work sites from trash and debris.
Organizing and maintaining work area and shops.

Additional Responsibilities:
Provide support to Manager on projects.
Wearing proper uniform and approved steel toe boots at all times.
Using personal safety equipment when required.
Carrying eye protection at all times.

License(s): CPO Certification preferred.

Education/Training: High School Diploma

Experience:
Previous maintenance responsibilities and skills.
Rough construction.
Familiarity with a variety of general construction trades.
Pool and spa cleaning and equipment maintenance.
Job-Related Skills: Good communication skills.
Safe and proper use of hand and power tools.
Knowledge and use of proper work safety procedures.
Able to work well with others and in a team environment.
General mechanical abilities.

E.O.E.

You must be available to work min 24 hours per week and available on the weekends. 

Position Summary: A Resort Host Attendant should be an Ambassador for the Resort, to the guests and co-workers and communicate concerns and needs to the Resort Manager. Provides and ensures a safe, friendly, and clean environment for our guests and is conscientious of the guests needs and surroundings. Responsible for assuring that all outdoor Spa areas, Grotto and/or the Bath House are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. An area of focus will be designated in advance and communicated with the Host. Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging with individuals during the course of their day.

It is imperative the Host-Attendants operate the department at a level reflective of Glen Ivy high standard for guest service. The position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Resort Manager; report any alarms similarly.

When assigned, in the Bath House, the position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

— Position Qualification Requirements —

  • Schedule: Must be able to work operation hours of
    • 8:00am- 8pm Sunday through Wednesday
    • 8:00am- 10pm Friday, Saturday and Sunday
  • Education/Training: High School Diploma or equivalent preferred.
  • Experience: Min of 1 year experience in a guest service-related position, housekeeping or grounds keeping experience.
  • Job-Related Skills: Requirements include basic reading, writing and math skills and some housekeeping experience is preferred. You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 50 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping and kneeling.

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and Spas are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • High attention to quality, detail, teamwork and guest service.

E.O.C.

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To find out more about GOCO Hospitality please visit, GOCOHospitality.com.
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