Careers

WE ARE HIRING…JOIN OUR AWARD-WINNING TEAM TODAY!

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Central Reservations Sales Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an Automatic Call Distributor telephone while simultaneously interfacing with Glen Ivy’s multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.

Job-Related Skills:

  • Reading, writing and oral proficiency in the English language.
  • Computer proficient.
  • Proven ability to handle multiple tasks.
  • The ability to answer all incoming calls promptly with a pleasant tone of voice.
  • Communicate skills are open, articulate, constructive, and effective and must have a Can-do Attitude.
  • Emotional maturity and judgment, ability to remain calm, cool and levelheaded.
  • A proven ability to work varied shifts and holidays.
  • A proven professional who conducts themselves in business with only the highest sense of integrity and honesty.
  • Ability to answer all calls questions about Glen Ivy knowledgeably and professionally.
  • Ability to convert questions and inquiries into bookings.
  • Ability to optimize resources to maximize revenues.
  • Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to communicate in second language.
  • Ability to prioritize and organize and successfully complete work assignments.
  • Ability to remain calm and courteous with demanding/difficult employees and in pressure situations.
  • Ability to focus attention on details, be well organized and follow up.
  • Ability to maintain confidentiality of guest and employee information.
  • Ability to work cohesively and positively with other departments as part of a team.

Essential Duties & Responsibilities:

  • Must have the ability to ask and answer questions and convert all calls to live bookings.
  • Must be naturally curious about the guest, the position and the industry.
  • Must describe all spa services, hours of operation, daily activities, and special functions, etc. accurately.
  • The ability to successfully utilize the activity management system/computer.
  • Must provide exceptional guest services.
  • Must have the ability to optimize our resources.
  • Must be bale to up sell and add on treatments.
  • Must enter guest information accurately and efficiently.
  • Must have a sense of urgency to follow-up with guests, and service providers.
  • Must posses the initiative to investigate, resolve and recover non-routine guests’ challenges.
  • Must be able to do multi-task.
  • Book appointments for various locations accurately.
  • Travel to all our locations to attend training.
  • Must sell and process gift cards accurately.
  • Must perform any mail functions.
  • Must maintain our date base clean and accurately.
  • Must be able to track and tally all marketing promotions, or forms of      distribution.
  • Must do cashier procedures accurately.
  • Must follow proper payroll procedures.
  • The ability to run reports when needed.
  • The ability to report and log all telephone maintenance and operational problems.
  • The ability to handle messages accurately and timely.
  • The ability to train new hires.
  • The ability to be trained and work cross-departmentally.
  • The ability to perform other task or projects as assigned by management and staff.

Education/Training: High School graduate.

Experience: Hospitality environment. Sales experience. Call Center experience.

E.O.E.

Seasonal Part Time will begin April 2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 2pm- 9pm.

Kitchen experience preferred. Responsible for cleaning equipment, dishes, kitchen facilities, bussing tables and assisting with food preparation. This is a very busy area and one must be able to work with positive energy. Weekends, evenings and some holidays a must.

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience:

  • 1 year quality/ high volume kitchen experience preferred.

Job-Related Skills:

  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Ensure clean and sanitized utensils, plate ware, glassware and equipment.
  • Responsible for setting up and closing down dish machine according to company standards.
  • Preventive maintenance of dish machine.
  • Ensure proper storage of pots/pans and equipment according to sanitation and company standards.
  • Cleans walls, floors in dish area, kitchen line and front of house.
  • Cleans and wipes down all tables and chair in employee café eating area.
  • Cleans and sweeps floor at café employee eating area
  • Perform shift change and/or opening, closing duties.
  • Arrive to work on time, attend daily and monthly shift meetings on time.
  • Adheres to and maintains all kitchen SOP’s
  • Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
  • Maintain storage of proper chemicals and supplies required for the dish machine.

E.O.E

***Have one year of Register experience in a high-volume environment plus a positive attitude?!? Apply Now!

Seasonal Part Time coordinators will begin April  2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 8am- 9pm and available on weekends.

Position Summary: The Coordinator is responsible for day to day operations of the guest service department, treatment buildings and/or bath house desk. They are to hold the Coordinator position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change.

 — Position Qualification Requirements –

License(s):   N/A

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience:  Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred.  Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Essential Duties:

  • Knowledge of all services, promotions, programs and products.
  • Make eye contact with each guest and give them the “Glen Ivy Welcome”
  • Provide each guest upon leaving with a sincere “thank you” for visiting.
  • Ask each guest to put a tab on file for their convenience.
  • Properly fill in and update each guest profile.
  • Inspire a memorable, meaningful and enjoyable experience in everyone, everyday.
  • Maintain the essential E 3’s: Engage Everyone, Every time.

Job-Related Skills:           

  • Proficient in resort scheduling system
  • Strong computer skills
  • Guest conflict resolution
  • Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
  • Ability and willingness to take ownership of assigned responsibilities and job duties.
  • Proper telephone etiquette.
  • Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
  • Consistently project a personable, approachable, welcoming presence.
  • Accountable for the success of Team and individual metrics goals.
  • Must have a professional appearance.
  • Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.

Financial:

  • Cross promote spa services and encourage the sale of retail items.
  • Educate each guest on the benefits of both products and services.
  • Knowledgeable of current promotions, programs and activities.
  • Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity.
  • Place Tabs on file for each guest.
  • Must maintain certain measurements and metrics each day in regards to SPG, Same Day Booking%, Tabs on file%, and retail sales%.
  • Participate in all booking contest, retail contest and service contest.

 Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
  • Inspire memorable, meaningful and enjoyable in everyone, every day.

    Operations:

  • Monitor customer satisfaction with surveys, focus groups and comments cards.
  • While maintaining a TEAM effort, achieve 90% or better on the monthly survey for Highly Satisfied guest.
  • Consistent and daily communication with the Guest Experience Manger.
  • Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
  • Attend, engage and contribute to all staff meetings as scheduled.
  • Follow all company standards and expectations, procedures and safety requirements.
  • Arrive to work on-time and adhere to assigned schedule.
  • Assist in implementing new protocols and procedures.
  • Fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties.
  • Responsible of performing other duties, task and projects at the direction of the Guest Experience Manager.
  • Work dual positions across property as assigned or scheduled.
  • Communicate to Guest Experience manager in regards to any equipment problems, cash shortages, scheduling errors and any other issues that may arise.
  • Maintain appropriate decorum, appearance and professionalism at all times.
  • Provide all departing guest a fond farewell and thank them for their visit.
  • Utilize time when guest are in treatments or nobody is checking in to complete tasks as assigned and ensure work stations are neat, cleaned and organized.
  • All other duties as assigned by the Director of Operations.
  • Take and successfully pass all certifications as required.
  • Complete all assessments and sales classes as required.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

Seasonal Part Time Host will begin April 2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 8am- 6pm and available on weekends

A Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting Operations Leadership when necessary. There is an absolute expectation that a Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping items or any other significant occurrence, item or issue to Operations Leadership in a timely manner. A Host will be diligent and mindful with the goings on of guests; be aware of alcohol consumption and possibility of over-beveraged guests, outside food and beverages being brought in to the spa, any security issues and lost and found items and will report such items to Operations Leadership as appropriate.

Additionally, when assigned, is responsible for the daily operations of Club Mud and Grotto, as well as the overall satisfaction of the Club Mud and Grotto experience. This will be communicated by leadership through guest experience, survey results and comments. As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service. The Host position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Spa Manager; report any alarms similarly. Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.

When assigned, in the Bath House, the Host position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

– Position Qualification Requirements –

License(s): None required. CPR and First Aid Certified preferred.

Education/Training: High School Diploma or equivalent preferred.

Experience:  At least one years’ experience in a guest service-related position, housekeeping or grounds keeping experience is preferred.

Job-Related Skills:            Must be able to tolerate outside work for a full 8 hour shift. Hosts must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be:

  • Effectively multi-task
  • Exhibit the ability to follow-through on assigned tasks
  • Cash Handling, a plus
  • Good common sense

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and Spas are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Attendance and positive participation in staff meetings and trainings.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • High attention to quality, detail, teamwork and guest service.
  • Maintain Glen Ivy’s standard for excellence in the spa industry.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.
  • Ensure proper radio etiquette is used 100% of the time.
  • Pass all certification programs as required.
  • Work in any other position across property as assigned.
  • Assist in obtaining a 70% or better Highly Satisfied on survey results for guest experience.
  • Any other task or position as assigned by the Operations Leaders or Director of Operations.
  • Retain service, product and program knowledge.
  • Answer questions and give directions when the opportunity presents itself.
  • Be flexible and adapt to the changing needs of the Spa, with a “my pleasure” attitude.
  • Present a helpful and cheerful attitude to guests and co-workers.
  • Maintaining professionalism at all times.
  • Complete cleaning checklist as designated and turn in as required.
  • Ensure that towel bins are at an appropriate level.
  • Ensure clean towels are at an appropriate level for guest use.
  • Attend to and ensure the overall appearance of the Bath House, Grotto or Spa is at standards outlined in the Glen Ivy Way.
  • Ensure restrooms and showers are monitored throughout the day for cleanliness.
  • Ensure locker and dressing area are well kept at all times.
  • Clean, stock, and sanitize all restrooms, showers and steam rooms, paying attention to the fine details.
  • Vacuum carpet using the hand vacuum and mop tile floors as appropriate.
  • Wipe down tops of receptacles and trash cans if stains or spots present themselves.
  • As needed wipe down benches, counter tops, furniture and plants
  • Wipe down locker cabinets and doors.
  • Fill all dispensers (water containers, soap dispensers, lotion, toilet paper, seat covers)
  • Place mats in areas that pose a safety hazard taking care that they are lying flat.
  • Put shower mats in place if required.
  • Ensure hampers are clean and in good condition and in their proper location.
  • Keep mirrors clean and free of prints.
  • Maintain cleanliness of shower curtains.
  • Ensure that outside and inside of lockers are working properly.
  • Sweep tiled areas.
  • Dust tops of the lockers and any other surface such as counters, fixtures, displays and fans.
  • Ensure towel cabinets are full.
  • Ensure that all walkways are kept clear.
  • Ability to observe and detect signs of emergency situations.
  • Screen persons entering entrances for purpose and authorization, including building checks.
  • Escort guests and employees as required to parking lot.
  • Present great customer service to those who have car trouble, assist in calling for help as needed.
  • Assist with line control and bag checks for outside food and beverages.
  • Inform Spa’s guest of products available for retail sale.
  • Educate our guests on the benefits of both the product and the service they are receiving
  • Check work station contents as early as possible and restock if necessary prior to opening.
  • Clean and restock work stations with all necessary supplies for the next day.
  • Communicate with Operations Leadership in regards to equipment shortages, scheduling errors and compensation errors.
  • Follow all company policies, procedures, and safety requirements
  • Create a “Quality Experience” for every guest.
  • Ensure a fun atmosphere
  • Up sell on property by performing walk-through’s and doing demos

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Seasonal Part Time staff will begin  April 2016 through anticipation date of October 31st 2016.

Position Summary:  Current State of California Aesthetician or Cosmetology license required.

Continuing education pertaining to industry standard skin care and depilation techniques expected. Must thrive and excel in a fast paced, cooperative team environment.  Strong understanding and execution of retail sales is mandatory.  Impeccable guest service and interaction skills are a must.  Must be able to perform all skin care and waxing services offered by Glen Ivy Hot Springs.

 — Position Qualification Requirements –

License(s): Current state of California Aesthetician or Cosmetology’s license required.

Education/Training:  Continuing education with an emphasis on current and relevant skin care trends, techniques, products and industry standards strongly expected.

Experience: Exemplary knowledge and abilities in guest service and esthetic techniques.  2 years’ experience as an Aesthetician preferred but not required.  Internal and external guest service and relations (interpersonal communication) experience and skill.  Basic computer literacy expected.  Continuing education expected.

Job-Related Skills:

  • Strong and effective interpersonal communication skills.
  • Ability to exemplify and reinforce company and departmental standards and expectations.
  • Ability to understand basic computer skills and resort scheduling system.
  • Effective time management skills.
  • Well-versed in sales, customer service, and personal service.
  • Impeccable and state compliant sanitation knowledge and skills as related to work environment.
  • Retail sales expectations are an indicator of professional performance and commitment.  Glen Ivy Hot Springs Retail Sales Expectations for Aestheticians are as follows:  maintain a 35% YTD service to retail percentage.
  • Must keep current license posted at workstation while on duty.
  • Must be able to perform up to seven (7) facial services per day.
  • Must be comfortable performing all waxing services, including Brazilian and Bikini.

Attitudes/Personality: Strong communicator, detail-oriented, energetic, passionate about their chosen field, warm and welcoming, ambitious, autonomous, honest, can easily build relationships.

Essential Duties & Responsibilities: (Include but not limited to)

  • Actively use the Glen Ivy Way to  obtain the most up to date information.
  • Ensure outstanding results in guests’ skin health and appearance.
  • Use knowledge to analyze skin types to determine what type of procedure to perform.
  • Support and positively participate in all internal Salon-related and other pertinent training.
  • Understand and positively support individual and Team retail sales.
  • Ability to utilize basic computer software and resort scheduling software.
  • Flexibility of work schedule is expected.
  • Exemplifies a positive attitude at all times.
  • Build and maintain relationships with Salon staff as well as all other Glen Ivy Associates.
  • Adhere to all standards and expectations of Glen Ivy Hot Springs.
  • Complete and follow through on all assigned and non-assigned tasks and duties in a timely and consistent manner.
  • Be a self-starter and has strong initiative.
  • Guest are our Number one priority and we continually improve the Glen Ivy Way.
  • Provide each guest with their full service time or communicate and receive an agreement from the guests if this is not feasible
  • Follow protocols to ensure that the product and linen cost matches the cost per treatment designed.
  • Attend department preshift meeting to obtain company information related and un-related to the department
  • Conduct yourself in a professional manner at all times
  • Utilize the Improve our System for identifying problems or opportunities.
  • Attend and fully participate in continuing education, both internal and external.
  • Adhere to all room maintenance and uniform and appearance standards.
  • Assure that all treatment rooms are thoroughly clean and sanitized and properly stocked with supplies.
  • Strong, open and clear daily communications with the Salon GTM.
  • Demonstrate exemplary guest service.
  • Develop strong positive relationship with the Aesthetician Primary Educator.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an  accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

Seasonal staff  will begin April 2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 9am- 9pm.

Massage Therapists  at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services, including body treatments, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Deep Tissue.

As a member of the Glen Ivy Team you will receive: • Competitive compensation plans • Paid Training and onsite CEU opportunities • Superior benefits package including medical, dental, and vision • 401K plan • Complimentary spa membership and friend &family discounts • Discounts on all spa services, products, $5 lunch meals and much more

Essential Duties & Responsibilities: Responsibilities include thoroughly completing standard specified room maintenance, set-up and clean-up daily. Ability to positively and effectively work within a large massage team. Customization of services to guest needs and preferences. Ability to exceed guest expectations as a direct result of services provided and educating guests about products and services. Must present a neat, clean and professional appearance and demeanor. Must be able to work weekends and holidays.  

Experience: Prefer experience in guest service or hospitality setting. Exceptional massage skills. Impeccable guest service and interpersonal skills.

License(s) & Certification(s): Current State of California Massage License (CAMTC)

Education/Training: Minimum 500 hours training from a qualified massage school.

E.O.E

Seasonal Part Time will begin April 2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 9am- 9pm and available on Sundays and Mondays.

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; great health insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E.

 

Performs all aspects of retail sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, maintaining store cleanliness, stocking and re-stocking daily, checking in guests for appointments, booking appointments, and accurately completing the sale on the point-of-sale register.

Job-Related Skills:

  • Excellent customer service skills.
  • Commitment to excellence and high standards.
  • Computer knowledge.
  • Able to interact and communicate effectively with all guests, employees and management.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Professional appearance and demeanor.
  • Creative, flexible, and innovative team player.
  • Ability to understand and follow written and verbal instructions.
  • Ability to manage priorities and workflow.
  • Ability to work in a fast and efficient manner.
  • Any combination of education, training, or experience that provides the knowledge, skills and abilities.

Essential Duties & Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Assists customers in an enthusiastic and courteous manner; greeting them promptly and cordially.

Provides excellent customer service.

Assists guest with any questions pertaining to store products. Be knowledgeable of products.

Communicate promotions and suggestive sell whenever possible.

Stocks and cleans the store for the best sales appearance and ease of use for the customer.

Maintains cleanliness of both the backroom and stock areas.

Re-stock products daily. Maintain back stock levels in both backroom and products drawers.

Maintain hanging standards of all garments.

Develops and maintains knowledge of all merchandise to effectively assist customers with accurate information; keeps current as new product lines are introduced.

Assists with merchandising efforts, displays and floor moves as needed.

Be aware of monthly, daily and hourly store goals. Assist store daily in achieving and or exceeding sales goal. Assist in maintaining daily goal sheet.

Be conscious of inventory issues and communicate to appropriate team management within retail.

Utilizes customer-focused selling skills, up-selling, closing skills, and other sales generating skills.

Follow dressing room procedures.

Follow sensormatic security system procedures.

Maintain professionalism at all times.

Maintain floor coverage; do not stand behind desk. Leave tasks to assist guests when needed. Stop any conversation to assist guest. Guests need to be given first priority in all circumstances.

Timeliness. Arrive to shifts on time and maintain a timely break/lunch schedule. Take lunches and breaks as scheduled by management.

Learn and maintain basic knowledge of all guest service register procedures as follows: booking appointments, checking in appointments, moving appointments, upgrading appointments, editing appointments, setting up TABS, basic general admissions, review map with guest if necessary, applying admission discounts if necessary, reviewing charges with guest.

Learn and retain features and benefits of treatments and services in order to explain to guests.

Actively participate in all retail inventories.

Attend all meetings as scheduled by retail management.

Maintain open, honest, positive and integral lines of communication within the Retail and Spa departments.

Assist your team in all daily operations.

Execute requests as requested by retail team and spa management.

Available to work a flexible schedule to meet the needs of the business. Including weekends, holidays and special events.

Achieve to be your best daily and choose to be present when you arrive to work.

Performs other duties as assigned by manager.

License(s): Valid California Driver’s License or ID

Education/Training: High school, some college preferred. Can be attending school in this position.

Experience: 1-2 years of retail experience preferred.

Position Summary: The Glen Ivy Way ( SOP & Quality System) Administrator will provide support to directors and managers in operating and maintaining the Glen Ivy Way (SOP) system to ensure current and accurate policies and standard operating procedures are in place and being utilized through administration of the assessment and improvement functions of the system.

 — Position Qualification Requirements —

Position requires to work 29 hours per week Monday through Friday.

Education/Training: College Degree preferred

Experience: Hospitality background preferred with understanding of how operating systems policies and procedures are developed, implemented and executed.

Job-Related Skills:                       

  • Fluent comprehension of Microsoft suite including Word and Excel
  • Familiarity and experience using online survey software and questioner engines
  • Understanding of systems and operating procedures

Essential Duties & Responsibilities: Provide administrative support to the Glen Ivy Way system through:

  • Provide administrative support to the leadership team as needed for the Glen Ivy Way document sets to ensure each department has a current and comprehensive set of policies and procedures within the Glen Ivy Way
  • The system administrator will add the approved document set to the master list of documents and the master list of records.
  • Administer the revision process for all process owners pursuant to the Document Management Procedure
  • Maintain a high level of accuracy and current updates of the Master list of Documents and Master list of Records.
  • Suggest to process owners identified deficiencies, errors, or omissions identified in the document sets presented for approval and addition to the Glen Ivy Way.
  • Educate and Train new process owners and document writers on document management process.
  • Administer the Improve our System Process including:
    • The accumulation of Glen Ivy Staff inputs from the communication form into the Opportunity for Improvement log
    • The accumulation of guest survey responses, assessments, guest care /guest injury logs, and comments into the Opportunity for Improvement log
    • Translating the entries into the Opportunity for Improvement log into the 6 criteria of the system and reporting the trends to the proper management team weekly.
    • Updating as necessary current Glen Ivy Way documents that are improved, updated or altered, as a by product of the improvement process.
  • Administer the Assessment process as an Assessment Coordinator for the Corona location.
    • Coordinating the assessment schedule per the Assessment-Schedule Job-Aid  with the appropriate Glen Ivy Leader and train new assessors to ensure each department is represented in the team.
    • Lead the assessment teams through the assessment process as defined in the Assessment_ Procedure and participate as an assessor on s monthly basis.
    • Accumulate the System Assessment Worksheet Form and report to leadership the results of the department assessments and improvements made to the system.
  • Will work closely with the Education and Quality Development Team  to ensure Glen Ivy Staff members are trained and tested on Glen Ivy Way document sets
    • Reporting to leaders any updates of the Glen Ivy Way tests completed including retests for revisions.
  • Analyze Guest survey comments, Update GIW communication  boards, and qualification Analysis spreadsheet.

Additional Responsibilities:

  • Additional projects as assigned.

 

 

Seasonal Part Time  will begin April 2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 6am- 3pm, 10am-6pm or 2-9pm.

Must have a minimum of 1 year experience in a high quality, high volume restaurant setting. Responsibilities include setting up hot and cold line as needed and replenishing service lines as necessary. Ability to stand long hours and must be able to function under pressure. Specific responsibilities include preparing menu items while maintaining the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards. Requires Riverside County Food Handlers Card. Weekends, evenings and some holidays are required .

E.O.E

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