Careers

Expectations of All Employees

“Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Under the supervision of the CFO, this position will be responsible for the daily payroll operations and daily cash reconciliations.  The main focus of the Staff Accountant is:

  • Preparing and processing payroll information in an accurate and timely manner for biweekly payroll
  • Preparing the daily labor reports, bi weekly payroll reconciliation and monthly labor reports for management
  • Understanding of 401(k) and Insurance benefits to be able to modify and maintain employee accounts
  • Must know, understand, and be able to implement current payroll labor laws.
  • Understand and be able to prepare bank reconciliations on a daily and monthly basis.
  • Be able to maintain accurate and timely information to Fidelity for 401(k) records.
  • This position must be able to research and resolve numerical problems, be detail-oriented and operate with a high degree of accuracy and initiative. This position must possess the ability to work independently, prioritize multiple tasks as well as cohesively work with a team. This position requires strong organizational skills and excellent communication skills with CFO, management, and co-workers.

Education/Training:  

  • College degree preferred and comparable payroll administration experience
  • Strong written and verbal communication skills

Job-Related Skills:  

  • Excellent computer skills including a proficiency with Paycom Payroll, Microsoft Office software application such as Excel, Word, Outlook
  • Good written and oral communication skills
  • Excellent organization and detail
  • Problem solving, proficient.

Essential Duties & Responsibilities:                                                                        

Payroll Specialist:

  • Responsible for processing Payroll thru Paycom Software.
  • Ensuring the employees are paid on time and their paychecks are accurate. If inaccuracies arise, such as monetary errors or incorrect amounts of vacation time, sick time Payroll specialist should perform research and correct records.
  • Ability to manage multiple tasks.
  • Knowledge of federal and California employment laws.
  • Understanding of bank reconciliations and the ability to reconcile general ledger activities for cash inflow and outflow activities
  • Process manual checks if needed.
  • Download payroll data files from Resort Suite to Paycom for payroll processing.
  • Set-up new departments, deduction code, bank transit code.
  • Enter and manage benefits deduction on Payroll system.
  • Enter, manage and delete benefits accrual on Payroll system.
  • Manage and inform employee for their withholding, withdraw, garnishments, etc.
  • Responsible for running fixed fee reports and processing payment for service providers thru Paycom System.
  • Reconciliation of credit card and cash tips for food and beverage personnel.
  • Prepare Bi-weekly Payroll Reconciliation reports.
  • Reconcile and Review Paycom Quarterly tax returns.
  • Oversee annual workman’s compensation wage audit.
  • Maintain employee’s accrued and used vacation and sick pay

 

Maintain Paycom Time clock activity and preparation of monthly reports such as:

  • Monitor employee’s time intervals and report information to the appropriate dept. supervisor and manager.
  • Review and check all payroll change status reports
  • Prepare daily labor report
  • Prepare Monthly FTE reports on a monthly period comparison
  • Manage FMLA hours.
  • Report FT employee hours monthly report
  • Reporting Workers Comp modified work hours in detail to Workers Comp Insurance for wage loss purposes bi-weekly.
  • Managing Staffing Numbers and Regular Hours Report monthly.
  • Managing Meal Exception Report.

 

Benefits Activity:

  • Transfer 401K deferral and loan contribution report through Fidelity PSW to Paycom on Monday before Payroll.
  • Upload new hire, rehire and termination employees from Paycom report to Fidelity PSW monthly.

 

Cash Reconciliations:

  • Reconcile operating cash balance daily using Solomon cash manager software.
  • For each day and month end period, US Bank Reconciliation should be prepared and submitted for approval by the end of the 2nd business day for the month end period.  The reconciliation includes:
    • Reconcile and report all cash deposits against banking activities
    • Reconcile and report all credit card deposits against banking activates
    • Process manual checks if needed.
    • Download payroll data files from Resort Suite to Paycom for payroll processing.
    • Set-up new departments, deduction code, bank transit code.
    • Enter and manage benefits deduction on Payroll system.
    • Enter, manage and delete benefits accrual on Payroll system.
    • Manage and inform employee for their withholding, withdraw, garnishments, etc.
    • Responsible for running fixed fee reports and processing payment for service providers thru Paycom System.
    • Reconciliation of credit card and cash tips for food and beverage personnel.
    • Prepare Bi-weekly Payroll Reconciliation reports.
    • Reconcile and Review Paycom Quarterly tax returns.
    • Oversee annual workman’s compensation wage audit.
    • Maintain employee’s accrued and used vacation and sick pay

 

Maintain Paycom Time clock activity and preparation of monthly reports such as:

  • Monitor employee’s time intervals and report information to the appropriate dept. supervisor and manager.
  • Review and check all payroll change status reports
  • Prepare daily labor report
  • Prepare Monthly FTE reports on a monthly period comparison
  • Manage FMLA hours.
  • Report FT employee hours monthly report
  • Reporting Workers Comp modified work hours in detail to Workers Comp Insurance for wage loss purposes bi-weekly.
  • Managing Staffing Numbers and Regular Hours Report monthly.
  • Managing Meal Exception Report.

Benefits Activity:

  • Transfer 401K deferral and loan contribution report through Fidelity PSW to Paycom on Monday before Payroll.
  • Upload new hire, rehire and termination employees from Paycom report to Fidelity PSW monthly.

 

Cash Reconciliations:

  • Reconcile operating cash balance daily using Solomon cash manager software.
  • For each day and month end period, US Bank Reconciliation should be prepared and submitted for approval by the end of the 2nd business day for the month end period.  The reconciliation includes:
    • Reconcile and report all cash deposits against banking activities
    • Reconcile and report all credit card deposits against banking activates
    • Record all direct debit transactions from daily banking activity ensure proper authorization procedures.
    • Record all misc. deposits ensuring proper authorization procedures.
    • Cash activities per the cash manager should be reconciled to the month end US Bank Statement.
    • The month end cash on hand balances should be counted, prepared and reconciled to the general ledger.

 

Additional Responsibilities:

  • Supports administration, coordination, and application of company-wide human resources policies, procedures, and practices.
  • Coordinate and respond to paperwork related to Disability, and Unemployment.
  • Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing.
  • Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
  • Enter all new hire information in Paycom.
  • Notify employees for Court ordered for mandatory garnishment (tax levy, child support, etc.).
  • Assist with 401K, Insurance Benefits and COBRA administration.
  • Responds to employee’s benefit questions, assists with resolution of problems regarding access to or payment of benefits, assists employees with paperwork related to filing medical claims, and processes enrollment forms and change requests.
  • Check the Unused Deduction Report from Paycom Payroll bi-weekly and assist with collecting short and unpaid Insurance payment, remind LOA employees to send their benefit’s contribution.
  • Respond to all Verification of Employment requests and making sure employees complete the Release Authorization form.

 

Experience:

3 years payroll processing experience through Paycom or ADP Payroll and timekeeping system experience required

At least two years of bookkeeping and general ledger experience including reconciling of general ledger activities and preparing journal entries.

Accounting software experience with Microsoft Solomon

Human resource systems and procedure experience, is preferred.

 E.O.E.

Position Summary:
Hosts and hostesses create a good first impression of the restaurant by warmly welcoming guests. They courteously direct guests to each of the entrée stations while controlling guest flow into the restaurant. The expediter will ensure the timely delivery of delayed food items to the guest’s tables. They may assist in the preparation and presentation of food and beverage items, take and serve food and beverage orders to guests, stock items, bus tables and other side work as necessary. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience: 1 year quality/ high volume restaurant experience preferred.

Job-Related Skills:
 Present a neat and friendly appearance.
 Flexible hours, weekends and holidays are required.
 Able to stand long hours and must be able to function under pressure.
 Strong addition, multiplication and division skills.
 Attention to detail
 Strong organizational skills
 Strong communication skills
 Knowledge of beer, wine, cocktails, and sushi.
 Able to do repetitious work accurately.
 Ability to make food & beverage suggestions and recommendations.
 Responsible for maintaining guest safety in cabana areas, ensuring professional and consistent adherence to GIHSS standards.

Essential Duties & Responsibilities:
 Warmly greet guests entering food & beverage establishments.
 Directs and educates the guests regarding each of each of the three Café stations and daily specials the Café is offering.
 Controls the flow of guests into the restaurant.
 Ensures timely and accurate delivery of food items with a longer cooking time to the guest’ tables.
 Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
 Places food on plates or trays according to instructions.
 Busses tables and empties trash cans as needed.
 Stocks paper products and utensils.
 Delivers ice, paper goods, utensils, cups and lids, and food & beverage product from storage areas to business outlets as required for the day’s    business.
 Maintains a clean and sanitary work place.
 Stocks beverages and packaged snacks as needed.
 Ensure an appropriate amount of utensils and trays are stocked for use.

Responsible for completing opening or closing procedures for the position.
 Arrive to work on time and in uniform; attend daily and monthly shift meetings on time.
 Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot     Springs and Spa standards.
 Answers all radio calls from pool servers assigned to their station.
 Prepares blended smoothies and cocktails.
 Pours beer and wine beverages for service
 Monitors beverage and snack item pars to maintain appropriate amounts for service
 Follows proper portion control.
 Adheres to and maintains all kitchen SOP’s.
 Use POS system to accurately tally guest transactions and receive payment by cash, credit cards, gift cards or automatic debits.
 Issue receipts, refunds, credits, or change due to the guests.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
 Identify prices of goods, services or admissions, and tabulate bills using POS system.
 Performs and works directly with a high volume of guests.
 Busses tables in dining and pool areas as needed.
 Ensures complete guest satisfaction.

Additional Responsibilities:
 Ensure an efficient flow of guests.
 Frequently asks guests if they need anything/what I can do to make your stay at Glen Ivy better
 Follows the established working schedule for the FOH, Cabana and kitchen team.
 Familiarize themselves with spa services, treatments and spa products to promote cross selling.
 Works as a member of the team.
 Maintains “clean as you go” policy.
 Maintains clean and sanitary work areas and equipment.
 Up-sell products as the opportunity arise.
 Prepares fruit garnishes for beverages.
 Sweeps, vacuums and mops as necessary.
 Collects used trays, dishes and towels.
 Maintains clean work areas, utensils, and equipment.
 Give suggestions to the FOH Manager and Executive Chef on how to improve your area.
 Follow and maintain proper uniform.
 Be familiar with MSDS binder.
 Assist co-workers as needed.
 Ensure that items are rotated and FIFO is followed.
 Performs miscellaneous job-related duties as assigned

E.O.E.

Glen Ivy Estheticians will be proficient in European style facials, body and face waxing, knowledge in product recommendation, and guest communication skills. Provide healthy skincare and recommend professional products to create a daily regimen to help maintain healthy skin for our Glen Ivy guests. Assist in any activity deemed necessary for the normal operations of the aesthetics department. Maintain appropriate decorum, appearance and professionalism at all times. Inform Spa’s guest of products available for retail sale. Cross promote other spa services. Must be able to work weekends and some holidays.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

License(s): Current state of California Esthetician’s or Cosmetologist’s license required. Current CIDESCO certification strongly preferred, current NCEA membership strongly preferred.

Education/Training: Continuing education with an emphasis on current and relevant skin care trends, techniques, products and industry standards strongly expected.

Experience: Minimum 2 years experience as an Esthetician preferred. Internal and external guest service and relations (interpersonal communication) experience and skill. Exemplary knowledge and abilities in guest services and esthetic techniques. Basic computer literacy expected. Continuing education expected.

E.O.E.

The Cabana Concierge assists the Cabana team under the supervision of the Lead Cabana Concierge and the Executive Chef. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction. Must be able to work weekends, evenings, and holidays.

 

Job-Related Skills:

  • Strong addition, multiplication, division skills.
  • Strong attention to detail.
  • Present a neat appearance.
  • Strong organizational skills.
  • Strong communication skills.
  • Able to do repetitious work accurately.
  • Able to work a flexible schedule, including weekends and holidays.
  • Responsible for maintaining guest safety in Cabana areas, ensuring professional and consistent adherence to GIHSS standards
  • Able to stand long hours and must be able to perform the duties of the position under pressure from high volume of guests.
  • Able to tactfully and pleasantly resolve issues with internal and external customers.

 

Essential Duties & Responsibilities:

  • Reports to the Executive Chef on the days bookings and needs of the kitchen & F&B
  • Ensure complete satisfaction of the guest.
  • Ensure completion of all assigned side-work.
  • Adheres to and maintains all F&B SOP’s
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Compute and record transactions.
  • Accurately identify prices of goods and tabulate bills using POS system.
  • Directly performs works and assists with high volume of guests.
  • Busses tables/ dining area as needed.
  • Issue receipts or change due to customers.
  • Expedites guest flow to ensure smooth transition from service to purchase to exit.
  • Adheres and enforces GIHSS cash handling, over/short policy.

 

Additional Responsibilities:

  • Follows the established working schedule for the Cabana team.
  • Works as a member of the team.
  • Maintains “clean as you go” policy.
  • Maintains clean work areas and equipment.
  • Up-sell products as the opportunity arise.
  • Give suggestions to the Executive Chef on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Receive payment by cash, credit cards, gift cards or automatic debits.
  • Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
  • Has strong knowledgeable of spa products and cross sells.
  • Performs miscellaneous job-related duties as assigned

License(s):  Riverside County Food Handlers Card

 

Education/Training:  High school diploma or equivalent.

 

Experience:  1 year high quality/ high volume restaurant service experience.

 

E.O.E.

Position Summary: The Pool Department under the leadership of the Pool Manager will hold the ultimate ownership, responsibility and accountability for pool service, pool maintenance, and pool management, and the alignment of daily responsibilities with the overall goal to exceed customer expectations. The position of Pool Technical is expected to maintain a “high touch” approach, meaning that they are intimately involved in the daily operations of pools, spas, water features, etc.  The Pool Technician will work diligently within the Pool Department in coordination with the Facilities team and provides support for the overall condition and functionality of all water features , pool and water related equipment, pool system operations, and the related and overall maintenance, repair, upkeep, troubleshooting, and improvements of pool operations. Position is FOCUSED on ongoing, daily approach.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Results Expected:     In this position, the pool technical is expected improve the culture of excellence in, around, and relating to pool quality, efficiency, and safety including utilization of the set of protocols for handling pool closures and poor water quality; and an ongoing, well-managed preventative maintenance programs.  On a consistent basis, a higher level of guest satisfaction will result when procedures are followed consistently.  With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the expanding repeat guest figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

Vital Measures

  • Water Quality Excellence – all quality measurements held to 100% – including water chemistry readings (tested/reviewed by the Pool Manager); water clarity, presence of debris; etc.
  • Reporting Accuracy and Thoroughness – provides daily reports with accurate information relating to pool service, cleanliness, response, trouble-shooting, etc. 100% of the time;
  • Problem Reporting
  • Guest Satisfaction 98% – via comments, feedback, polls, etc. (See above for Division/Manager goals and tasks);

Total number of bathers – higher the better, measuring guest enjoyment of specific water features including water clarity.

License(s):

  • Possession of, or ability to obtain, a valid CA driver’s license.
  • CPR and First Aid training (district can provide this training).
  • Ability to obtain Pool Operator Certification within 6 months of hire date (district will cover the costs of the class).

 

Education/Training:

  • Knowledge and experience in the operation and maintenance of swimming pool filters, heaters, chlorinators, pumps, and other related swimming pool circulation and sanitation equipment and systems.
  • Knowledge and experience in procedures and regulations for the proper handling and storage of hazardous materials.
  • Knowledge and experience in materials and technical operations standards and health codes for swimming pools.
  • Knowledge and experience in water chemistry related to swimming pool operations, and pool water safety practices and precautions.

 Experience: 

  • High school graduate or GED or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above described duties.
  • Some prior work experience demonstrating ability to perform work duties.

Essential Duties & Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons:

The Pool Technician working under the direction of the Senior Pool Technician will provide support in maintaining the 19 pools on the Glen Ivy Resort Property and keeping its equipment clean and in good working order. This position will provide mechanical and maintenance operations of the pools on property including checking and adjusting chlorine levels and ensure that pumps and filtration equipment are operating correctly, and order any supplies needed.

The Pool Technician will have responsibility for certain water features and all facets of pool service, cleaning, vacuuming, water quality, chemistry, and daily management of overall condition of each water feature. Responsibility also includes reporting on pool equipment

outages or problems, pool filter performance, vessel conditions (plaster, stairs, tiles), accessories (ladders, drain covers, etc.), etc. Includes daily pool service including but not limited to:

  • Inspects, repairs, monitors and maintains pool equipment such as filters, chlorinators, analyzers, pumps, pool water, etc.
  • Inspects and maintains chlorine gas alarm system.
  • Tests pool water for proper water chemistry; applies chemicals as needed.
  • Acid washes pool decks.
  • Brushes and vacuums pool bottom and sides; cleans tiles and washes down pool decks.
  • Maintains appropriate service and repair records.
  • Maintains storage and inventory of equipment parts, supplies and chemicals.
  • Inventories equipment parts, supplies and chemicals monthly
  • Responds to routine and emergency calls for repairs and service.
  • Assist other Skilled Maintenance Workers as required.

Employee Relations:

  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
    • Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow
    • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player

 Responsibilities to Safety:

  1. Protects the safety of self, co-workers and Glen Ivy guests at all times.
  2. Reports any potential harmful equipment or situation without delay.
  3. Follows all company and department safety policies and procedures.
  4. Operates equipment in a safe manner that will not lead to injury of yourself or others.

The Building Host is responsible for assuring that all outdoor Spa areas and treatment buildings are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. The Building Host is responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. The Building Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Treatment Manager when necessary. There is an absolute expectation that the Building Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Treatment Manager in a timely manner. The Building Host will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Treatment Manager as appropriate. Must be able to work weekends, evenings, and some holidays.

License(s): None required. CPR and First Aid Certified.

Education/Training: High School Diploma or equivalent preferred.

Experience: At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.

Job-Related Skills: Must be able to tolerate outside work for a full shift. Must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be punctual, dependable and flexible. Must be able to effectively multi-task. Must embrace and fulfill the duties and expectations of a Supervisory role. Must act as a role model for other employees at all times.

Essential Duties & Responsibilities:

  • Assist in scheduling staff.
  • Assist Guest Treatment Manager in assuring that proper staffing levels are maintained in accordance with business levels.
  • Assist Guest Treatment Manager in assuring that all opening and closing duties in all zones and buildings are completed to standard expectations.
  • Attend all pertinent and positively contribute to Department and Company meetings.
  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that all areas of treatment buildings cleaned and stocked, to include prep area, restrooms, lobby and hallways.
  • Proactively assure that Spa grounds and buildings free of trash; empty trash cans      regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Must be trained in and able to perform all Guest Services duties as needed.
  • Maintain clear and consistent communications with Guest Treatment Manager as well      as fellow Building Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Attendance and positive participation in staff meetings.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • Attend and positively participate in all required meetings and training sessions.
  • High attention to quality, detail, teamwork and guest service.
  • Maintain Glen Ivy’s standard for excellence in the spa industry.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Accurate and mindful check-in of linen deliveries. Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Prepare treatment products accurately, with an attention to measurement, cleanliness and timeliness.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

E.O.E

Position Summary: To perform general maintenance duties so as to keep facilities and grounds in safe and working order with an expected result as s safe and well maintained facility and work zone while preserving the safety and comfort of guests and fellow employees. Must be available to work weekends, evenings and some holidays.

Glen Ivy Offers: Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Essential Duties & Responsibilities:
Drywall and texture repair.
General painting.
General plumbing.
Basic electrical.
Basic construction /carpentry.
Installing various type of flooring.
Tile and grout repair.
Installing various plumbing and electrical fixtures.
Cleaning and maintaining pools and spas.
Installing various types of pool and spa equipment.
Repairing cool deck and mastic joints.
Working with hazardous material such as muriatic acid and bleach.
Off loading and distributing 55 gallon of chemical drum to various locations.
Operating front end loader.
Operating and maintaining high pressure washer.
Operating drain auger.
Cleaning and maintaining sink and shower drain, toilets and urinals.
Cleaning and maintaining air condition units and filters.
Cleaning and maintaining hot water heaters and boilers.
Cleaning and maintaining various type of laundry equipment.
Cleaning and maintaining shower and lavatory fixtures.
Perform simple labor.
Carrying supplies, equipment and tools.
Demolition.
Assembling various types of furniture and cabinetry.
Moving furniture or boxes of products.
Clean work sites from trash and debris.
Organizing and maintaining work area and shops.

Additional Responsibilities:
Provide support to Manager on projects.
Wearing proper uniform and approved steel toe boots at all times.
Using personal safety equipment when required.
Carrying eye protection at all times.

License(s): CPO Certification preferred.

Education/Training: High School Diploma

Experience:
Previous maintenance responsibilities and skills.
Rough construction.
Familiarity with a variety of general construction trades.
Pool and spa cleaning and equipment maintenance.
Job-Related Skills: Good communication skills.
Safe and proper use of hand and power tools.
Knowledge and use of proper work safety procedures.
Able to work well with others and in a team environment.
General mechanical abilities.

E.O.E.

Central Reservations Sales Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an Automatic Call Distributor telephone while simultaneously interfacing with Glen Ivy’s multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.

Job-Related Skills:

  • Reading, writing and oral proficiency in the English language.
  • Computer proficient.
  • Proven ability to handle multiple tasks.
  • The ability to answer all incoming calls promptly with a pleasant tone of voice.
  • Communicate skills are open, articulate, constructive, and effective and must have a Can-do Attitude.
  • Emotional maturity and judgment, ability to remain calm, cool and levelheaded.
  • A proven ability to work varied shifts and holidays.
  • A proven professional who conducts themselves in business with only the highest sense of integrity and honesty.
  • Ability to answer all calls questions about Glen Ivy knowledgeably and professionally.
  • Ability to convert questions and inquiries into bookings.
  • Ability to optimize resources to maximize revenues.
  • Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to communicate in second language.
  • Ability to prioritize and organize and successfully complete work assignments.
  • Ability to remain calm and courteous with demanding/difficult employees and in pressure situations.
  • Ability to focus attention on details, be well organized and follow up.
  • Ability to maintain confidentiality of guest and employee information.
  • Ability to work cohesively and positively with other departments as part of a team.

Essential Duties & Responsibilities:

  • Must have the ability to ask and answer questions and convert all calls to live bookings.
  • Must be naturally curious about the guest, the position and the industry.
  • Must describe all spa services, hours of operation, daily activities, and special functions, etc. accurately.
  • The ability to successfully utilize the activity management system/computer.
  • Must provide exceptional guest services.
  • Must have the ability to optimize our resources.
  • Must be bale to up sell and add on treatments.
  • Must enter guest information accurately and efficiently.
  • Must have a sense of urgency to follow-up with guests, and service providers.
  • Must posses the initiative to investigate, resolve and recover non-routine guests’ challenges.
  • Must be able to do multi-task.
  • Book appointments for various locations accurately.
  • Travel to all our locations to attend training.
  • Must sell and process gift cards accurately.
  • Must perform any mail functions.
  • Must maintain our date base clean and accurately.
  • Must be able to track and tally all marketing promotions, or forms of      distribution.
  • Must do cashier procedures accurately.
  • Must follow proper payroll procedures.
  • The ability to run reports when needed.
  • The ability to report and log all telephone maintenance and operational problems.
  • The ability to handle messages accurately and timely.
  • The ability to train new hires.
  • The ability to be trained and work cross-departmentally.
  • The ability to perform other task or projects as assigned by management and staff.

Education/Training: High School graduate.

Experience: Hospitality environment. Sales experience. Call Center experience.

E.O.E.

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; great health insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E.

 

The Spa Coordinator is responsible for day to day operations of the guest service department. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change. Must be able to work evenings, weekends and some holidays.

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Job-Related Skills:

  • Proficient in resort scheduling system
  • Strong computer skills
  • Guest conflict resolution
  • Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
  • Proper telephone etiquette.
  • Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
  • Consistently project a personable, approachable, welcoming presence.
  • Accountable for the success of Team and individual metrics goals.
  • Must have a professional appearance.
  • Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.
  • Cross promote spa services and encourage the sale of retail items.
  • Educate each guest on the benefits of both products and services.
  • Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity

Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
  • Inspire memorable, meaningful and enjoyable in everyone, every day.
  • Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
  • All other duties as assigned by the Director of Operations.

E.O.E

 

Massage Therapists  at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services, including body treatments, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Watsu, Shiatsu or Lomi Lomi. Seasonal Part Time Massage Therapist are needed until the anticipation date of September 30th.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Essential Duties & Responsibilities: Responsibilities include thoroughly completing standard specified room maintenance, set-up and clean-up daily. Ability to positively and effectively work within a large massage team. Customization of services to guest needs and preferences. Ability to exceed guest expectations as a direct result of services provided and educating guests about products and services. Must present a neat, clean and professional appearance and demeanor. Must be able to work weekends, evenings and some holidays. No nights. 

Experience: Prefer experience in guest service or hospitality setting. Exceptional massage skills. Impeccable guest service and interpersonal skills.

License(s) & Certification(s): Current State of California Massage License (CAMTC)

Education/Training: Minimum 500 hours training from a qualified massage school.

E.O.E