Careers

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Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Must be able to work rotating operational hours of  9am – 9pm on the weekends.

Performs all aspects of retail sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, maintaining store cleanliness, stocking and re-stocking daily, checking in guests for appointments, booking appointments, and accurately completing the sale on the point-of-sale register.

Job-Related Skills:

  • Excellent customer service skills.
  • Commitment to excellence and high standards.
  • Computer knowledge.
  • Able to interact and communicate effectively with all guests, employees and management.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Professional appearance and demeanor.
  • Creative, flexible, and innovative team player.
  • Ability to understand and follow written and verbal instructions.
  • Ability to manage priorities and workflow.
  • Ability to work in a fast and efficient manner.
  • Any combination of education, training, or experience that provides the knowledge, skills and abilities.

Essential Duties & Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Assists customers in an enthusiastic and courteous manner; greeting them promptly and cordially.

Provides excellent customer service.

Assists guest with any questions pertaining to store products. Be knowledgeable of products.

Communicate promotions and suggestive sell whenever possible.

Stocks and cleans the store for the best sales appearance and ease of use for the customer.

Maintains cleanliness of both the backroom and stock areas.

Re-stock products daily. Maintain back stock levels in both backroom and products drawers.

Maintain hanging standards of all garments.

Develops and maintains knowledge of all merchandise to effectively assist customers with accurate information; keeps current as new product lines are introduced.

Assists with merchandising efforts, displays and floor moves as needed.

Be aware of monthly, daily and hourly store goals. Assist store daily in achieving and or exceeding sales goal. Assist in maintaining daily goal sheet.

Be conscious of inventory issues and communicate to appropriate team management within retail.

Utilizes customer-focused selling skills, up-selling, closing skills, and other sales generating skills.

Follow dressing room procedures.

Follow sensormatic security system procedures.

Maintain professionalism at all times.

Maintain floor coverage; do not stand behind desk. Leave tasks to assist guests when needed. Stop any conversation to assist guest. Guests need to be given first priority in all circumstances.

Timeliness. Arrive to shifts on time and maintain a timely break/lunch schedule. Take lunches and breaks as scheduled by management.

Learn and maintain basic knowledge of all guest service register procedures as follows: booking appointments, checking in appointments, moving appointments, upgrading appointments, editing appointments, setting up TABS, basic general admissions, review map with guest if necessary, applying admission discounts if necessary, reviewing charges with guest.

Learn and retain features and benefits of treatments and services in order to explain to guests.

Actively participate in all retail inventories.

Attend all meetings as scheduled by retail management.

Maintain open, honest, positive and integral lines of communication within the Retail and Spa departments.

Assist your team in all daily operations.

Execute requests as requested by retail team and spa management.

Available to work a flexible schedule to meet the needs of the business. Including weekends, holidays and special events.

Achieve to be your best daily and choose to be present when you arrive to work.

Performs other duties as assigned by manager.

License(s): Valid California Driver’s License or ID

Education/Training: High school, some college preferred. Can be attending school in this position.

Experience: 1 year of retail experience preferred.

Position Summary: Responsible for the preparation and presentation of all food items as called for by the menu.

 — Position Qualification Requirements —

License(s):   Riverside County Food Handlers Card

Experience: 1-2 year quality/ high volume kitchen experience.

Job-Related Skills:           

  • Basic math skills.
  • Some cooking skills.
  • Good Knife skills.
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours- weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Prepares, mise en place needed ingredients for the soups, vegetables and meats as well as other hot or cold items on the line or pantry as the recipes indicate with instruction while supervised by the Sous-Chef, Chef or Executive Chef.
  • All seasoning will be authorized by the supervisor on duty as per the recipe. All protiens will not be portioned by Line Cook #2 unless overseen by a supervisor.
  • Observes and tests foods being cooked with supervision.
  • Is responsible for the sanitary cleanliness of his station and other areas where needed in the kitchen.
  • Understands the safe use of knives and the safe aplication of all equiptment/tools in the kitchen. Understands the temperature controls and adjustments for all stoves, grills, broilers and ovens.
  • Must understand all duties needed at all stations in Café Sole which includes breakfast, salads, entrees, pizza, and hot entrees. All plate preparation must be performed within the timed limits of each menu item.
  • Must prepare plate presentation according to picture guides.
  • Along with specific job performance, other areas of general performance are evaluated; observe all kitchen rules, appropriate attitude and personal conduct.

Must be able to work operation hours of 9:00am- 6:00 pm and available on Friday, Saturday and Sunday

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; great health insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E.

 

***Have one year of Register experience in a high-volume environment plus a positive attitude?!? Apply Now!

Must be available to work between operational hours of 8am- 9:30pm and available on weekends.

Position Summary: The Resort Coordinator is responsible for day to day operations of the guest service department, treatment buildings and/or bath house desk. They are to hold the Coordinator position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change.

— Position Qualification Requirements —

License(s): N/A

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Essential Duties:

  • Knowledge of all services, promotions, programs and products.
  • Make eye contact with each guest and give them the Glen Ivy Welcome
  • Provide each guest upon leaving with a sincere thank you for visiting.
  • Ask each guest to put a tab on file for their convenience.
  • Properly fill in and update each guest profile.
  • Inspire a memorable, meaningful and enjoyable experience in everyone, everyday.
  • Maintain the essential E 3s: Engage Everyone, Every time.

Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the Glen Ivy Welcome when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.

E.O.C

Operation hours of 9:30am- 6pm and available at 24+ hours per week. 

Position Summary: This position has a high expectation for interactive contact in an ever-changing, fast paced environment. Massage Therapists at Glen Ivy Hot Springs will be proficient in massage and possess impeccable guest service skills.  Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage Therapists at Glen Ivy Hot Springs will support and positively participate in in-house continued education through Glen Ivy Hot Springs Education Team.  It is an absolute expectation that all Massage Therapists will perform all services offered by Glen Ivy Hot Springs, with the exception of specialty services to include, but not limited to, Shiatsu, Lomi Lomi, Craniosacral, Reflexology and Reiki. Because of the length of time with Glen Ivy seasonal employees may not be trained on body treatments.

 — Position Qualification Requirements —

License(s):   Current State of California Massage Certification/License,  County of Riverside License, BCTMB certification preferred but not required

Education/Training:  Minimum 500 hours training from a qualified massage school (for part time and full time positions.)

Experience:  Preferred (although not required) at least 2 years’ experience as a massage therapist in a Spa with reputable references, or other professional atmosphere.  Preferred (although not required) at least 2 years’ experience in guest service or hospitality setting.

Job-Related Skills:   Exceptional massage skills.  Impeccable guest service and interpersonal relations skills.

Attitudes/Personality:   Positive, Open, Flexible, Ambitious, Self-Starter, Well-Rounded, Dedication to Wellness

Essential Duties & Responsibilities: 

  • Positively and effectively work with a large team.
  • Customize services to guest needs and preferences.
  • Be flexible and willing to work weekends and holidays.
  • Present a neat, clean and professional appearance and demeanor.
  • Ability to work in fast-paced day to day operations and outdoors as necessary.
  • Attend mandatory daily pre-shift meetings and participate with team stretches.

Additional Responsibilities: 

  • Responsible for thoroughly completing standard specified room maintenance and set-up and clean-up daily.
  • Actively and positively support and participate in all department and company meetings.
  • Commit to participation and support of continuing education, both external and internal.
  • Commit to participation and support of the wider massage and wellness communities.
  • Set up and perform chair massage as assigned/needed.
  • Perform all services, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Shiatsu or Lomi Lomi, Reiki, Reflexology & Craniosacral (for part time and full time positions)
  • Must communicate clearly, frequently and consistently with Massage Therapist Primary Educator(s), Guest Treatment Manager(s) and Spa Director.
  • Must support, complete and be committed to proper cleaning and care of stones used in hot stone massage and other treatments.
  • Must report all equipment, supply or maintenance issues to a MTPE, Guest Treatment Manager or Supervisor in an immediate and positive manner.
  • Support and positively communicate with other Massage Team members and employees of Glen Ivy Hot Springs.
  • Utilize the Improve our System to communicate improvements that will enforce/elevate the Glen Ivy Way.
  • Treat each guest as your #1 priority.
  • Communicate with leadership in regards to your physical well-being, additional rest breaks are needed you feel a strain related to work duties, a schedule adjustment of hours worked is needed, etc.
  • The various communication tools are used to obtain information. Examples, pre-shift, the Loop, TV monitors. Communication boards, mail boxes (should be checked each working day), corporate emails, and the Glen Ivy Way.
  • Participate in the use of self-care tools available.
  • Perform consecutive services.
  • Exemplify a positive attitude at all times.
  • Keep work areas clean and presentable.
  • Communicate needs to building host via radio or the communication board.
  • Ensure FIFO is being followed when pulling product from storage areas.
  • Take initiative when not booked to review Glen Ivy Way documents and complete test and keys.
  • Be open for growth, work with a team, be able to accept constructive criticism.

E.O.E

 Junior Sous Chef – Full Time

Position Summary: Responsible for the preparation and presentation of all food items as called for by the menu, and for assisting the Sous Chef in the efficient operation of the kitchen and of assigned personnel.

 — Position Qualification Requirements —

License(s):   Riverside County Food Handlers Card                                 

Education/Training:  High school diploma or equivalent, culinary arts degree preferred.

Experience:

  • 1-2 years quality/ high volume kitchen experience.

Job-Related Skills:           

  • Basic math skills.
  • Excellent cooking skills.
  • Strong organizational skills.
  • Ability to lead and train staff.
  • Must be able to handle multiple tasks.
  • Strong communications skills are essential.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.
  • Basic knowledge of food/ labor cost controls and quality/ high volume food production.

Essential Duties & Responsibilities:

  • Assists the Sous Chef in following the established working schedule set forth by the Executive Chef
  • Reports to the Sous Chef or Executive Chef on a daily basis to review the days mission and specials that may be offered.
  • Maintains strong portion control as specified by the Executive Chef direction.
  • Adheres to and maintains all kitchen SOP’s
  • Reviews production schedule to determine food requirements including variety and quantity of food for preparation and to assemble supplies and equipment needed for daily cooking activities.
  • Ensures that the hot and cold line are set up correctly by the line cooks on each station, as needed; replenishes service lines as necessary.
  • Ensures safe, quality food production and complete guest satisfaction.
  • Ensures all prep for every station for the next day is posted and performed by the kitchen staff, as needed.
  • Produces and maintains the highest quality and cost controls for all food products.
  • Ensures all standardized recipes are followed as directed by the Executive Chef.
  • Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
  • Checks all stations and food displays for creative presentation, quality, cleanliness and safety.

Additional Responsibilities:

  • Sets a positive example as a member of the team.
  • Maintains “clean as you go” policy.
  • Maintains clean work areas, utensils, and equipment.
  • Give suggestions to the Sous Chef and Executive Chef on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Assures all containers including sauces and dressings are properly cleaned, labeled and dated prior to storage.
  • Caters special events as required.
  • Ensure an efficient flow of production. Check daily events, delegate and follow up.
  • Check on food storage daily. Ensure that items are rotated and FIFO is followed.
  • Ensure all production logs are updated daily.
  • Assists on monthly inventories and ensure the proper accounting with all stores and goods.
  • Performs miscellaneous job-related duties as assigned

Must be able to work operational hours of 8:00am- 10:00pm and available on Fridays, Saturdays and Sundays.

Position Summary:Hosts and hostesses create a good first impression of the restaurant by warmly welcoming guests. They courteously direct guests to each of the entrée stations while controlling guest flow into the restaurant. The expediter will ensure the timely delivery of delayed food items to the guests tables. They may assist in the preparation and presentation of food and beverage items, take and serve food and beverage orders to guests, stock items, bus tables and other side work as necessary. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction.

— Position Qualification Requirements —

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience:

  • 1 year quality/ high volume restaurant experience preferred.

Job-Related Skills:

  • Present a neat and friendly appearance.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.
  • Strong addition, multiplication and division skills.
  • Attention to detail
  • Strong organizational skills
  • Strong communication skills
  • Knowledge of beer, wine, cocktails, and sushi.
  • Able to do repetitious work accurately.
  • Ability to make food & beverage suggestions and recommendations.
  • Responsible for maintaining guest safety in cabana areas, ensuring professional and consistent adherence to GIHSS standards.

Essential Duties & Responsibilities:

  • Warmly greet guests entering food & beverage establishments.
  • Directs and educates the guests regarding each of each of the three Café stations and the daily specials the Café is offering.
  • Controls the flow of guests into the restaurant.
  • Ensures timely and accurate delivery of food items with a longer cooking time to the guests tables.

 

Must be able to work operation hours of 8:00am- 10pm and available on Friday, Saturday and Sunday

Position Summary: A Resort Host Attendant should be an Ambassador for the Resort, to the guests and co-workers and communicate concerns and needs to the Resort Manager. Provides and ensures a safe, friendly, and clean environment for our guests and is conscientious of the guests needs and surroundings. Responsible for assuring that all outdoor Spa areas, Grotto and/or the Bath House are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. An area of focus will be designated in advance and communicated with the Host. Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging with individuals during the course of their day.

It is imperative the Host-Attendants operate the department at a level reflective of Glen Ivy high standard for guest service. The position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Resort Manager; report any alarms similarly.

When assigned, in the Bath House, the position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

— Position Qualification Requirements —

  • Education/Training: High School Diploma or equivalent preferred.
  • Experience: Min of 1 year experience in a guest service-related position, housekeeping or grounds keeping experience.
  • Job-Related Skills: Requirements include basic reading, writing and math skills and some housekeeping experience is preferred. You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 50 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping and kneeling.

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and Spas are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • High attention to quality, detail, teamwork and guest service.

E.O.C.

Must be able to work rotating operational hours of  8am – 6pm

Position Summary: Provide guests and employees with clean and sanitized utensils, pans and equipment. Provides prep work as needed.

— Position Qualification Requirements —

  • License(s): Riverside County Food Handlers Card
  • Education/Training: High school diploma or equivalent.
  • Experience: 1 year quality/ high volume kitchen experience

Job-Related Skills:

  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Ensure clean and sanitized utensils, plate ware, glassware and equipment.
  • Responsible for setting up and closing down dish machine according to company standards.
  • Preventive maintenance of dish machine.
  • Ensure proper storage of pots/pans and equipment according to sanitation and company standards.
  • Cleans walls, floors in dish area, kitchen line and front of house.
  • Cleans and wipes down all tables and chair in employee café eating area.
  • Cleans and sweeps floor at café employee eating area
  • Perform shift change and/or opening, closing duties.
  • Arrive to work on time, attend daily and monthly shift meetings on time.
  • Adheres to and maintains all kitchen SOPs
  • Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
  • Maintain storage of proper chemicals and supplies required for the dish machine.

Additional Responsibilities:

  • Follows the established working schedule for the kitchen team.
  • Works as a member of the team.
  • Maintains clean as you go policy.
  • Maintains clean work areas, utensils, and equipment.
  • Give suggestions to the Lead Line Cook, Sous Chef and F&B Manager on how to improve your area.
  • Follow and maintain proper uniform procedures.
  • Ensure an efficient flow of production.
  • Ensure that items are rotated and FIFO is followed.
  • Performs miscellaneous job-related duties as assigned
  • Performs prep work as needed.
  • Receives deliveries as needed.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

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To find out more about GOCO Hospitality please visit, GOCOHospitality.com.
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