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“Glen Ivy is an Equal Opportunity Employer”

Spa Manager

Expectations of All Employees “Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day. This is Glen Ivy’s mission.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate. By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Position Summary:  The Spa Manager will oversee and nurture the experience of all Glen Ivy guests, from the initial greeting to the farewell. He or she will manage the daily work habits and operations of the following areas; Bath House and Bath House Hosts, the spa facility, the Spa Hosts maintaining its cleanliness as well as Grotto, Club Mud and the Grotto/Mud Hosts.

The Spa Manager will be responsible for guiding these teams into a vibrant, urgent and accountable group while maintaining and nurturing the Glen Ivy Values and Mission. There is a strong expectation of leading by example and to have a great degree of visibility and to assist in building a strong Team that is dedicated to growing and nurturing the vital factors of the company employee and supporting the Glen Ivy commitment to be an employer of choice. The Spa Manager will maintain consistent and strong guest interaction and conversation. A commitment to a Quality Experience the Spa Manager should be high energy and high touch.

License(s): CPR and First Aid Certified, Blood Borne Pathogen Trained, Certified Spa Supervisor, or Food Handler’s Card or SERVSAFE certification a plus

Education/Training: High School Diploma, BA or BBA in Management or Hospitality and Tourism Management preferred, Certified Spa Supervisor Certification preferred and mandatory within one year of employment.

Experience:

  • Customer Service
  • Inventory Control
  • Janitorial or Commercial Cleaning
  • Guest interaction and employee relations
  • 2+ years hospitality supervisor/management experience required
  • Resort/Spa experience, a plus
  • Experience with POS software, a plus
  • At least two years’ experience in a guest service-related position
  • Housekeeping or Grounds keeping experience a plus

Job-Related Skills:

  • Ability to tolerate outside work in various weather conditions for a full 8 hour shift.
  • Flexibility
  • High energy
  • Multi-task
  • Team player
  • Trouble shooter
  • Organization
  • Communication
  • Self-motivated
  • Common sense
  • Exceptional Guest Service Skills
  • Strong attention to detail
  • Ability to motivate staff
  • Ability to make logical and effective decisions
  • Achieve goals while managing and leading staff effectively and enthusiastically
  • Proficient in excel, word, and outlook, and retail point of sales systems
  • Cash handling

Results Expected: In this position, the employee is expected to diligently and frequently review inventory, assess loss and create loss prevention plans. This will aid in maintaining the company’s goal for Net Income. The Spa Manager will also be expected ensure Guest Service and Guest Satisfaction is a priority to the team. When these goals are realized, on a consistent basis, a higher level of guest satisfaction will result. With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the Net Income figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

Vital Factors: Net Income from Operations, Revenue per FTE, Spend per Guest of $130, Guest Satisfaction Rate with a goal of 90%, Net Income and department employee injuries minimalized to eliminate claims.

Essential Duties & Responsibilities:

General:

  • Represent Spa to Spa’s guest.
  • Maintain appropriate decorum, appearance and professionalism at all times.
  • Inform Spa’s guest of products available for retail sale
  • Educate our guest on the benefits of both the product and the service they are receiving
  • Schedule and facilitate staff meetings as needed.
  • Communicate with the Director of Operations in regards to equipment shortages, scheduling errors and Compensation errors.
  • Follow all company policies, procedures, and safety requirements
  • High attention to quality, detail, teamwork and customer service
  • Maintaining Glen Ivy’s standard for excellence in the spa industry
  • Must attend classes, seminars, shows and conventions
  • Build Positive Relationships
  • Give each and every Glen Ivy guest 100% of yourself during their time with you
  • Create a Glen Ivy Experience for them
  • Create an environment that provides a Quality Experience for every guest.
  • Ensure a fun atmosphere
  • Train and motivate staff to assure for a high level of guest experience.
  • Assure that all staff is in compliance with all established standards and expectations of Glen Ivy as detailed in the employee handbook including timekeeping responsibilities, attendance, dress code, etc.
  • Deliver of Corrective Actions and Performance Improvement Plans
  • Assure attendance at the pre-shift meeting for all opening staff. If staff isn’t scheduled for AM preshift, communicate any happenings to PM Staff.
  • Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Maintain clear and consistent communications with other department Managers as well as Hosts.
  • Document and address any disturbance, hazardous condition, or safely issue throughout the day.
  • Schedule and facilitate staff meetings and training sessions.
  • Follow all company guidelines, procedures, and safety requirements.
  • Pay high attention to quality, detail, teamwork and guest service and hold employees accountable.
  • Maintain Glen Ivy’s standard for excellence in the spa industry.
  • Pass all certification programs.
  • Work in any other position across property as necessary.
  • Retain service, product and program knowledge.
  • Assure that all outdoor areas (excluding F/B, landscaping and Cabanas) are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times.
  • Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day.
  • Must be able to develop and maintain strong and positive communications with Glen Ivy employees.
  • Assist in staff training in service, support and nurture others in developing their skills
  • Create and develop programs/ideas to promote stronger emotional connections with our guests
  • Actively participate with The Fountain, Employee Recognition and Safety Teams.
  • Work closely with Trainers/Educators in developing ongoing training programs; “document the magic” so that we can replicate the experience.
  • To develop and implement an overall structure and plan that is proactive in nature and aggressively engages our guests.
  • Managing and motivating team to meet/exceed daily, weekly and monthly sales goals.
  • Maintain knowledge of current sales/retail trends/spa services and share within team/company
  • Works with staff on ensuring guests feel welcome and our number one priority.
  • Recommend changes to improve the business as needed, i.e. finding new ways to continually improve and encourage staff to use the Improve Our System forms.
  • Communicate needs to Employees services, interview potential staff and complete necessary paperwork to fill open positions.
  • Conduct performance reviews
  • Employee appreciation and recognition including participation in all recognition committee initiatives
  • Attend and participate in company meetings and committee’s as needed.
  • Manage inter-department compliance issues, with the assistance of employee services manager.
  • Managing stock levels and making key stock decisions about stock control with the President/CEO and CFO.
  • Oversee monthly physical inventories. Ensure all inventories in Guest Service areas and store rooms are managed appropriately to minimize shrinkage.
  • Work with Warehouse and others to ensure all products are received and properly priced and coded correctly before going to the sales floor. If concerns arise after the placement of product in the ringing of any item, action is expected to be taken with partnership of IT and the Director of Operations immediately.
  • Analysis and reporting of sales figures daily, weekly and monthly to ensure current and future sales revenue goals are met/exceeded and maintained.
  • Timely weekly, monthly, annual department reports: 15 top/slow selling items by dollars and pieces, MTD sales to budget by outlet, out of stock, par levels, overtime, staffing, plus others as needed determined by the president for monitoring business activity.
  • Assist with sales support for high traffic days and related holidays i.e. Christmas, summer and special events/promotions.
  • Ensure staff is able to take proper lunch breaks and provide coverage as needed for Breaks.
  • Work with the Spa Administrator on creating and maintaining the scheduling of employees
  • Enforce proper uniform procedures.
  • Maintain a consistent presence and spirit of service.
  • Constant review of profitability.
  • Recognize and develop talent.
  • Collaborate with all Departments.
  • Assist in other operations departments as a manager on duty and work closely with all operations leaders.
  • Responsible for ensuring positive staff morale.
  • Ensure a meaningful, memorable, and enjoyable experience for all guests.
  • Determine guest’s needs, expectations and satisfaction to resolve conflicts and complaints as they arise.
  • Respond to guest concerns in a professional and compassionate manner. Handle the situation in a way that the guest is satisfied with the resolution, and is reasonable in relation to the severity of the complaint.
  • Maintain a high level of personal integrity and standards.
  • Follow and enforce all company policies at all times.
  • Uphold company service standards at all times.
  • Assist and serve guests and team members in a sincere and courteous manner.
  • Interact and work closely with all departments in a professional manner to ensure guest satisfaction.
  • Ensure that shift duties are being followed and completed in a daily basis in all areas.
  • Report any issues to the Director of Operations.
  • Constantly work to maximize revenues by initiating strategies that encourage the up selling of services and amenities.
  • Monitor and report guest count throughout the day and recommend/make adjustments to staffing levels as needed.
  • Be present and available to assist guests promptly and efficiently. Maintain a professional posture at all times and always be overly attentive to guest satisfaction.

The Club Mud & Grotto:

  • Responsible for the daily operations of Club Mud and Grotto
  • Responsible for the performance and quality of Club Mud and Grotto, as indicated by guest experience and survey comments.
  • Manage staff and schedule employees to up sell on property by performing walk-through’s and doing demos
  • These two areas of Glen Ivy are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service and overall performance.
  • An essential function of the Grotto and Club Mud Host is to be an advocate for the needs both staffing and maintenance of the department to ensure proper operation and flow is maintained at a high level of performance.
  • Assisting in any activity deemed necessary for the normal operations of the Grotto/ Club Mud
  • Be a role model for Grotto and Club Mud team proper behavior, attitude and work ethic.
  • Assist with the communication processes to and from the team.
  • Provide support for the team so they can be effective in their job.

Spa Hosts:

  • Ensure that employees maintain a safe, enjoyable, fun and relaxing guest experience for all Glen Ivy guests.
  • Work on procedures and ensure staff to exceed our guest’s expectations.
  • Guest survey comments and feedback regarding the spa host related areas are maintained at 70% or above Exceeds Expectations.
  • Proactively assure that Spa grounds and Spas free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day.
  • The spa must be photo ready at all times.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner as needed or ensure that radio calls are answered promptly and professionally.
  • Properly report guest injuries through guest injury reports.
  • Be diligent and aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items.
  • Have a high visibility on the outside of the property and to our guests.

Bath House:

  • Ensure that all items listed on the Bath House Checklists are being done consistently.
  • Ensure that deep cleaning and cleaning company
  • Ensure that maintenance related items are communicated through Net Facilities.
  • Ensuring linen levels are appropriate and there is enough stock for the day. Connect with Linen Company if levels need to be adjusted.
  • Ensure that all safety related items are addressed swiftly and with caution.
  • Ensure laundry area is kept safe, clean and swept.
  • Ensure that towels are kept organized and in the proper place.
  • Maintain overall appearance and organization of the bath house and laundry area.

Additional Responsibilities:

  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage Taking the Waters admission line as needed.
  • Pro-actively interact with guests and answer questions as needed.
  • As a Company Leader, positively participate in committees and other programs
  • Be an Ambassador for the Spa to the guests and co-workers
  • Work to ensure the highest quality of customer service to Glen Ivy guest; will help to assure that all standards and expectations are being followed so that we exceed our guest’s expectations in our service related survey categories 90%.
  • Attend to the needs of Spa guests

Opening Shift:

  • Adhere to the checklists and ensure that tasks are consistently completed.
  • Check the Call Out line and forward messages to the proper areas. Record call outs for the closing report and address staffing issues as needed.
  • Conduct a thorough property check to ensure that all areas are preparing for opening.
  • Check in with opening staff and address any challenges and issues in each area.
  • Check property for Maintenance, housekeeping, safety issues and address immediately. Ensure property is in compliance with all Health and Safety Codes prior to opening.
  • Address any closures or delay in operation of equipment or amenities. Determine how it will affect the operation and address it in a manner that upholds company standards and policies.
  • Lead the morning kick-off meeting. Prepare staff for the day ahead in a manner that is positive and that encourages camaraderie and a builds a cohesive team environment. Personalize the meeting to reflect current challenges and opportunities.
  • Assure that there are sufficient linens for the day.
  • Assure that all areas are properly staffed, that all maintenance items are assigned and addressed in a timely manner, and that Spa buildings and grounds are immaculately clean and presentable.
  • Report any operational challenges that require a change in normal procedure and ensure that it is effectively communicated to all departments and staff.
  • Communicate closely with the Closing Manager in order to have a seamless handoff.
  • Ensure follow through on all unresolved issues and communicate all guest service and operational challenges.
  • Report sales initiatives and trends from the morning and assist the Closing Guest Experience Manager in preparing a plan to maximize revenues and guest satisfaction for the remainder of the day.

Closing Shift:

  • Adhere to checklists and ensure that tasks are consistently completed.
  • Ensure that the closing staff in each department checks out with you prior to leaving their areas and that all duties have been completed.
  • Ensure that there are sufficient operating linens for the following day.
  • Ensure that all cash drawers are closed and balanced each evening and report any discrepancies to accounting immediately.
  • Ensure that all Grotto Classes are closed for the day.
  • Complete the Closing report each evening and distribute via email to the leadership team. Ensure that the report is accurate and sufficiently represents the happenings of the day and all items of importance.
  • Ensure that the property is tidy, all inventory and supplies are stored properly, all areas are locked and secured, and all closing tasks have been completed prior to exiting the property.
  • Follow up on any operational challenges and issues to ensure that they are addressed promptly.
  • Ensure the property is closed to open.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Seasonal Part Time Host will begin February 2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 8am- 9pm and available on weekends

Position Summary: Hosts and associates create a good first impression of the restaurant by warmly welcoming guests. They courteously direct guests to each of the entrée stations while controlling guest flow into the restaurant. The expediter will ensure the timely delivery of delayed food items to the guest’s tables. They may assist in the preparation and presentation of food and beverage items, take and serve food and beverage orders to guests, stock items, bus tables and other side work as necessary. Responsible for providing exceptional and an enjoyable Cabana experience to Cabana guests commensurate with the demands and expectations of Glen Ivy Hot Spring Spa. Greets guests upon entrance to the spa, provides pool towels to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the Cabana areas. Receives and records cash and charge payments. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Assists FOH team as needed. Ensures the Cabana team accomplishes complete guest satisfaction.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience: 1 year quality/ high volume restaurant experience preferred.

Job-Related Skills:
 Present a neat and friendly appearance.
 Flexible hours, weekends and holidays are required.
 Able to stand long hours and must be able to function under pressure.
 Strong addition, multiplication and division skills.
 Attention to detail
 Strong organizational skills
 Strong communication skills
 Knowledge of beer, wine, cocktails, and sushi.
 Able to do repetitious work accurately.
 Ability to make food & beverage suggestions and recommendations.
 Responsible for maintaining guest safety in cabana areas, ensuring professional and consistent adherence to GIHSS standards.

Essential Duties & Responsibilities:
 Warmly greet guests entering food & beverage establishments.
 Directs and educates the guests regarding each of each of the three Café stations and daily specials the Café is offering.
 Controls the flow of guests into the restaurant.
 Ensures timely and accurate delivery of food items with a longer cooking time to the guest’ tables.
 Anticipates needs and resolves customer complaints in a pleasant and tactful manner.
 Places food on plates or trays according to instructions.
 Busses tables and empties trash cans as needed.
 Stocks paper products and utensils.
 Delivers ice, paper goods, utensils, cups and lids, and food & beverage product from storage areas to business outlets as required for the day’s    business.
 Maintains a clean and sanitary work place.
 Stocks beverages and packaged snacks as needed.
 Ensure an appropriate amount of utensils and trays are stocked for use.

Responsible for completing opening or closing procedures for the position.
 Arrive to work on time and in uniform; attend daily and monthly shift meetings on time.
 Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot     Springs and Spa standards.
 Answers all radio calls from pool servers assigned to their station.
 Prepares blended smoothies and cocktails.
 Pours beer and wine beverages for service
 Monitors beverage and snack item pars to maintain appropriate amounts for service
 Follows proper portion control.
 Adheres to and maintains all kitchen SOP’s.
 Use POS system to accurately tally guest transactions and receive payment by cash, credit cards, gift cards or automatic debits.
 Issue receipts, refunds, credits, or change due to the guests.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
 Identify prices of goods, services or admissions, and tabulate bills using POS system.
 Performs and works directly with a high volume of guests.
 Busses tables in dining and pool areas as needed.
 Ensures complete guest satisfaction.

Additional Responsibilities:
 Ensure an efficient flow of guests.
 Frequently asks guests if they need anything/what I can do to make your stay at Glen Ivy better
 Follows the established working schedule for the FOH, Cabana and kitchen team.
 Familiarize themselves with spa services, treatments and spa products to promote cross selling.
 Works as a member of the team.
 Maintains “clean as you go” policy.
 Maintains clean and sanitary work areas and equipment.
 Up-sell products as the opportunity arise.
 Prepares fruit garnishes for beverages.
 Sweeps, vacuums and mops as necessary.
 Collects used trays, dishes and towels.
 Maintains clean work areas, utensils, and equipment.
 Give suggestions to the FOH Manager and Executive Chef on how to improve your area.
 Follow and maintain proper uniform.
 Be familiar with MSDS binder.
 Assist co-workers as needed.
 Ensure that items are rotated and FIFO is followed.
 Performs miscellaneous job-related duties as assigned

E.O.E.

Position Summary: The Café Lead reports to the Café Manager and will work closely with all other departments. The Café Lead will be responsible for assisting the Café Manager in coordinating, scheduling, supervising and organizing the Food and Beverage Service and staff at Glen Ivy Hot Springs; inclusive of, Café Sole (FOH), Sunflower, Poolside Service, Beverage Bar, and Wine Bar or a segment of these areas, while ensuring offerings are proportionate with expectations of our Guests. Achieving all established financial goals in the process. Act as a Manager on Duty as needed. This position requires to work evenings on Thursdays, Friday and Saturdays from 1pm-10pm.

Results Expected: In this position, the employee is expected assist in the inventory process, watch for waste and over-serving per recipes. This will aid in maintaining the goal of less than a 2% variance on Cost versus Actual. The Café Lead will also be expected ensure Guest Service and Guest Satisfaction is a priority to the team. When these goals are realized, on a consistent basis, a higher level of guest satisfaction will result. With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the cost versus actual figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

Vital Factors: Less than a 2% variance on Cost versus Actual. Guest Satisfaction Rate with a goal of 90% and department employee injuries minimized to eliminate claims.

License(s): Riverside County Food Handlers Card

Education/Training: Hotel/Food and Beverage Management, College degree in Hospitality Management/Food and Beverage preferred.

Job-Related Skills:

  • Employee relations
  • Internal and External Guest Service
  • Accountability
  • Microsoft programs
  • Training
  • Organizational
  • Inventory
  • Verbal and written communication
  • Front and back of the house technical skills
  • Excellent presentation skills
  • Strong leadership and sales training abilities

Essential Duties & Responsibilities:

  • Assist in interviews to find suitable staff
  • Assist in training
  • Assist the Spa Administrator with the appropriate staffing for the schedule and staff in accordance with budget.
  • Make staffing adjustments as needed and based on projected guest count.
  • Coordinate with the Back of House (BOH) for all menu items, daily specials and menu changes and communicate changes to staff.
  • Assist in facilitating an effective plan for Sunflower to reach budget goals.
  • Ensure a high quality guest experience.
  • Work closely with Hosts and Bussers to ensure proper cleanup of F&B trays, equipment, plates and cups.
  • Ensure proper cash handling procedures are used at all times; periodic cash drawer audits and review of reports.
  • Ensure ongoing training and restaurant standards set are upheld.
  • Assist in accurate accounts for weekly beverage inventory report to the Café Manager.
  • Assist in accurate and timely monthly department inventory of the entire FOH.
  • Adhere to and enforces all kitchen standard operating procedures outlined in The Glen Ivy Way.
  • Assist in the review of FOH TGIW documents.
  • Ensure the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs standards.
  • Promote positive staff morale and address any variances with proper documentation.
  • Open and close FOH areas as needed.
  • Open and close the Spa as needed.
  • Communicate expectations to department staff to ensure guest survey scores meet the 90% goal of Exceeding Guest Expectations.
  • Work with the staff to ensure recipes are followed properly and over pouring is not occurring and portion control is being followed; addressing issues if they are found swiftly.
  • Interact with guests to maintain quality of service is paramount. Determine guest’s needs, expectations and satisfaction to resolve conflicts and complaints as they arise.
  • Maintain highest standards of food and beverage products and service in all outlets.
  • Forecast need and timeline for seasonal employees.
  • Assist in implementing necessary controls to ensure all regulatory compliance.
  • Work cohesively with the management team to ensure the highest Guest Satisfaction.
  • Assist in directing and organizing the activities of the Food and Beverage department in maintaining high standards of the operation in quality, serving and merchandising to maximize profits.

Additional Responsibilities:

  • Communicate hours of operation of all food and beverage outlets including special requirements, holidays and slow periods to Marketing, Central Reservations and the Director of Operations.
  • Responsible for timely response to guest comments and concerns.
  • Remain constantly and fully aware of Spa and Food and Beverage programs and promotions.
  • Assign side work duties for FOH staff and best utilize time.
  • Expedite the cashier stations during peak periods.
  • Coordinate with the Cabana Concierge, Guest Service Lead, Guest Service Manager and the Director of Operations in successfully serving and meeting the needs of the Cabana guests. Expediting BEO’s etc.
  • Work as a member of the team in any capacity needed to meet guest satisfaction i.e. busser, cashier, etc.
  • Enforce “clean as you go”.
  • Communicate any housekeeping items that need to be addressed.
  • Enforce proper uniform procedures.
  • Ensure an efficient flow of production. Check daily events, delegate and follow up.
  • Check on beverage storage regularly. Ensure that items are rotated and FIFO is followed.
  • Conduct daily pre-shift meetings with the FOH staff.
  • Perform miscellaneous job-related duties as assigned.
  • Coordinate with all related departments regarding food and beverage purchases, production, service, storerooms, ware washing, sanitation and maintenance of equipment.
  • Assist in maintaining stock levels and create purchase orders for equipment in food and beverage department.
  • Inspect all refrigerators and storerooms for excessive inventories, over preparation and spoilage.

Opening Shift:

  • Adhere to the checklists and ensure that tasks are consistently completed.
  • Check the Call Out line and forward messages to the proper areas. Record call outs for the closing report and address staffing issues as needed.
  • Conduct a thorough property check to ensure that all areas are preparing for opening.
  • Check in with opening staff and address any challenges and issues in each area.
  • Check property for Maintenance, housekeeping, safety issues and address immediately.
  • Ensure property is in compliance with all Health and Safety Codes prior to opening.
  • Address any closures or delay in operation of equipment or amenities. Determine how it will affect the Operation and address it in a manner that upholds company standards and policies.
  • Lead the morning department kick-off meeting. Prepare staff for the day ahead in a manner that is positive and that encourages camaraderie and a builds a cohesive team environment. Personalize the meeting to reflect current challenges and opportunities.
  • Assure that there are sufficient linens for the day.
  • Assure that all areas are properly staffed, that all maintenance items are assigned and addressed in a timely manner, and that Spa buildings and grounds are immaculately clean and presentable.
  • Report any operational challenges that require a change in normal procedure and ensure that it is effectively communicated to all departments and staff.
  • Communicate closely with the Closing Manager in order to have a seamless handoff.
  • Ensure follow through on all unresolved issues and communicate all guest service and operational challenges.
  • Report sales initiatives and trends from the morning and assist the Closing Manager in preparing a plan to maximize revenues and guest satisfaction for the remainder of the day.

Closing Shift:

  • Adhere to checklists and ensure that tasks are consistently completed.
  • Ensure that the closing staff in each department checks out with you prior to leaving their areas and that all duties have been completed.
  • Ensure that there are sufficient operating linens for the following day.
  • Ensure that all cash drawers are closed and balanced each evening and report any discrepancies to accounting immediately.
  • Ensure that all Grotto Classes are closed for the day.
  • Complete the Closing report each evening and distribute via email to the leadership team. Ensure that the report is accurate and sufficiently represents the happenings of the day and all items of importance.
  • Ensure that the property is tidy, all inventory and supplies are stored properly, all areas are locked and secured, and all closing tasks have been completed prior to exiting the property.
  • Follow up on any operational challenges and issues to ensure that they are addressed promptly.
  • Ensure the property is closed to open.
  • Motivate and inspire staff, energize them, and hold them accountable for results.
  • Be a creative thinker.
  • Lead by example; maintain high energy and a positive motivating leadership style.
  • Ensure Quality is a priority.
  • Plan and present department meetings as needed.
  • Recognize and respond to ideas within department.
  • Responsible to know fire and evacuation procedures, fire panel and how to locate trouble areas.
  • Manage an emergency situation if needed.
  • Investigate any and all violations of company policy within department and responsible to advise Employee Services immediately.

Position Summary: The GOCO Café Lead reports to the Café Manager and will work closely with all other departments. The Café Lead will be responsible for assisting the Café Manager in coordinating, scheduling, supervising and organizing the Food and Beverage Service and staff at Glen Ivy Hot Springs; inclusive of, Café Sole (FOH), Sunflower, Poolside Service, Beverage Bar, and Wine Bar or a segment of these areas, while ensuring offerings are proportionate with expectations of our Guests. Achieving all established financial goals in the process. Act as a Manager on Duty as needed.

Results Expected: In this position, the employee is expected assist in the inventory process, watch for waste and over-serving per recipes. This will aid in maintaining the goal of less than a 2% variance on Cost versus Actual. The Café Lead will also be expected ensure Guest Service and Guest Satisfaction is a priority to the team. When these goals are realized, on a consistent basis, a higher level of guest satisfaction will result. With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the cost versus actual figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

Vital Factors: Less than a 2% variance on Cost versus Actual. Guest Satisfaction Rate with a goal of 90% and department employee injuries minimized to eliminate claims.

License(s): Riverside County Food Handlers Card

Education/Training: Hotel/Food and Beverage Management, College degree in Hospitality Management/Food and Beverage preferred.

Job-Related Skills:

  • Employee relations
  • Internal and External Guest Service
  • Accountability
  • Microsoft programs
  • Training
  • Organizational
  • Inventory
  • Verbal and written communication
  • Front and back of the house technical skills
  • Excellent presentation skills
  • Strong leadership and sales training abilities

Essential Duties & Responsibilities:

  • Assist in interviews to find suitable staff
  • Assist in training
  • Assist the Spa Administrator with the appropriate staffing for the schedule and staff in accordance with budget.
  • Make staffing adjustments as needed and based on projected guest count.
  • Coordinate with the Back of House (BOH) for all menu items, daily specials and menu changes and communicate changes to staff.
  • Assist in facilitating an effective plan for Sunflower to reach budget goals.
  • Ensure a high quality guest experience.
  • Work closely with Hosts and Bussers to ensure proper cleanup of F&B trays, equipment, plates and cups.
  • Ensure proper cash handling procedures are used at all times; periodic cash drawer audits and review of reports.
  • Ensure ongoing training and restaurant standards set are upheld.
  • Assist in accurate accounts for weekly beverage inventory report to the Café Manager.
  • Assist in accurate and timely monthly department inventory of the entire FOH.
  • Adhere to and enforces all kitchen standard operating procedures outlined in The Glen Ivy Way.
  • Assist in the review of FOH TGIW documents.
  • Ensure the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs standards.
  • Promote positive staff morale and address any variances with proper documentation.
  • Open and close FOH areas as needed.
  • Open and close the Spa as needed.
  • Communicate expectations to department staff to ensure guest survey scores meet the 90% goal of Exceeding Guest Expectations.
  • Work with the staff to ensure recipes are followed properly and over pouring is not occurring and portion control is being followed; addressing issues if they are found swiftly.
  • Interact with guests to maintain quality of service is paramount. Determine guest’s needs, expectations and satisfaction to resolve conflicts and complaints as they arise.
  • Maintain highest standards of food and beverage products and service in all outlets.
  • Forecast need and timeline for seasonal employees.
  • Assist in implementing necessary controls to ensure all regulatory compliance.
  • Work cohesively with the management team to ensure the highest Guest Satisfaction.
  • Assist in directing and organizing the activities of the Food and Beverage department in maintaining high standards of the operation in quality, serving and merchandising to maximize profits.

Additional Responsibilities:

  • Communicate hours of operation of all food and beverage outlets including special requirements, holidays and slow periods to Marketing, Central Reservations and the Director of Operations.
  • Responsible for timely response to guest comments and concerns.
  • Remain constantly and fully aware of Spa and Food and Beverage programs and promotions.
  • Assign side work duties for FOH staff and best utilize time.
  • Expedite the cashier stations during peak periods.
  • Coordinate with the Cabana Concierge, Guest Service Lead, Guest Service Manager and the Director of Operations in successfully serving and meeting the needs of the Cabana guests. Expediting BEO’s etc.
  • Work as a member of the team in any capacity needed to meet guest satisfaction i.e. busser, cashier, etc.
  • Enforce “clean as you go”.
  • Communicate any housekeeping items that need to be addressed.
  • Enforce proper uniform procedures.
  • Ensure an efficient flow of production. Check daily events, delegate and follow up.
  • Check on beverage storage regularly. Ensure that items are rotated and FIFO is followed.
  • Conduct daily pre-shift meetings with the FOH staff.
  • Perform miscellaneous job-related duties as assigned.
  • Coordinate with all related departments regarding food and beverage purchases, production, service, storerooms, ware washing, sanitation and maintenance of equipment.
  • Assist in maintaining stock levels and create purchase orders for equipment in food and beverage department.
  • Inspect all refrigerators and storerooms for excessive inventories, over preparation and spoilage.

Opening Shift:

  • Adhere to the checklists and ensure that tasks are consistently completed.
  • Check the Call Out line and forward messages to the proper areas. Record call outs for the closing report and address staffing issues as needed.
  • Conduct a thorough property check to ensure that all areas are preparing for opening.
  • Check in with opening staff and address any challenges and issues in each area.
  • Check property for Maintenance, housekeeping, safety issues and address immediately.
  • Ensure property is in compliance with all Health and Safety Codes prior to opening.
  • Address any closures or delay in operation of equipment or amenities. Determine how it will affect the Operation and address it in a manner that upholds company standards and policies.
  • Lead the morning department kick-off meeting. Prepare staff for the day ahead in a manner that is positive and that encourages camaraderie and a builds a cohesive team environment. Personalize the meeting to reflect current challenges and opportunities.
  • Assure that there are sufficient linens for the day.
  • Assure that all areas are properly staffed, that all maintenance items are assigned and addressed in a timely manner, and that Spa buildings and grounds are immaculately clean and presentable.
  • Report any operational challenges that require a change in normal procedure and ensure that it is effectively communicated to all departments and staff.
  • Communicate closely with the Closing Manager in order to have a seamless handoff.
  • Ensure follow through on all unresolved issues and communicate all guest service and operational challenges.
  • Report sales initiatives and trends from the morning and assist the Closing Manager in preparing a plan to maximize revenues and guest satisfaction for the remainder of the day.

Closing Shift:

  • Adhere to checklists and ensure that tasks are consistently completed.
  • Ensure that the closing staff in each department checks out with you prior to leaving their areas and that all duties have been completed.
  • Ensure that there are sufficient operating linens for the following day.
  • Ensure that all cash drawers are closed and balanced each evening and report any discrepancies to accounting immediately.
  • Ensure that all Grotto Classes are closed for the day.
  • Complete the Closing report each evening and distribute via email to the leadership team. Ensure that the report is accurate and sufficiently represents the happenings of the day and all items of importance.
  • Ensure that the property is tidy, all inventory and supplies are stored properly, all areas are locked and secured, and all closing tasks have been completed prior to exiting the property.
  • Follow up on any operational challenges and issues to ensure that they are addressed promptly.
  • Ensure the property is closed to open.
  • Motivate and inspire staff, energize them, and hold them accountable for results.
  • Be a creative thinker.
  • Lead by example; maintain high energy and a positive motivating leadership style.
  • Ensure Quality is a priority.
  • Plan and present department meetings as needed.
  • Recognize and respond to ideas within department.
  • Responsible to know fire and evacuation procedures, fire panel and how to locate trouble areas.
  • Manage an emergency situation if needed.
  • Investigate any and all violations of company policy within department and responsible to advise Employee Services immediately.

***Have one year of Register experience in a high-volume environment plus a positive attitude?!? Apply Now!

Seasonal Part Time coordinators will begin May 2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 8am- 9pm and available on weekends.

Position Summary: The Coordinator is responsible for day to day operations of the guest service department, treatment buildings and/or bath house desk. They are to hold the Coordinator position to a high standard. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change.

 — Position Qualification Requirements –

License(s):   N/A

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience:  Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred.  Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Essential Duties:

  • Knowledge of all services, promotions, programs and products.
  • Make eye contact with each guest and give them the “Glen Ivy Welcome”
  • Provide each guest upon leaving with a sincere “thank you” for visiting.
  • Ask each guest to put a tab on file for their convenience.
  • Properly fill in and update each guest profile.
  • Inspire a memorable, meaningful and enjoyable experience in everyone, everyday.
  • Maintain the essential E 3’s: Engage Everyone, Every time.

Job-Related Skills:           

  • Proficient in resort scheduling system
  • Strong computer skills
  • Guest conflict resolution
  • Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
  • Ability and willingness to take ownership of assigned responsibilities and job duties.
  • Proper telephone etiquette.
  • Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
  • Consistently project a personable, approachable, welcoming presence.
  • Accountable for the success of Team and individual metrics goals.
  • Must have a professional appearance.
  • Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.

Financial:

  • Cross promote spa services and encourage the sale of retail items.
  • Educate each guest on the benefits of both products and services.
  • Knowledgeable of current promotions, programs and activities.
  • Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity.
  • Place Tabs on file for each guest.
  • Must maintain certain measurements and metrics each day in regards to SPG, Same Day Booking%, Tabs on file%, and retail sales%.
  • Participate in all booking contest, retail contest and service contest.

 Customer Service:

  • Maintain High Touch, High Visibility interaction with both internal and external guest.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • Be ready and proactive in answering any guest questions or concerns.
  • Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
  • Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
  • Inspire memorable, meaningful and enjoyable in everyone, every day.

    Operations:

  • Monitor customer satisfaction with surveys, focus groups and comments cards.
  • While maintaining a TEAM effort, achieve 90% or better on the monthly survey for Highly Satisfied guest.
  • Consistent and daily communication with the Guest Experience Manger.
  • Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
  • Attend, engage and contribute to all staff meetings as scheduled.
  • Follow all company standards and expectations, procedures and safety requirements.
  • Arrive to work on-time and adhere to assigned schedule.
  • Assist in implementing new protocols and procedures.
  • Fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties.
  • Responsible of performing other duties, task and projects at the direction of the Guest Experience Manager.
  • Work dual positions across property as assigned or scheduled.
  • Communicate to Guest Experience manager in regards to any equipment problems, cash shortages, scheduling errors and any other issues that may arise.
  • Maintain appropriate decorum, appearance and professionalism at all times.
  • Provide all departing guest a fond farewell and thank them for their visit.
  • Utilize time when guest are in treatments or nobody is checking in to complete tasks as assigned and ensure work stations are neat, cleaned and organized.
  • All other duties as assigned by the Director of Operations.
  • Take and successfully pass all certifications as required.
  • Complete all assessments and sales classes as required.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

Cafe Barista

 

Position Title: Café Barista

Reports To: Food and Beverage Director

FLSA Status:  Non-Exempt

Job Status: Full Time

This job description shall not be construed as a contract for employment.  Glen Ivy is an at-will employer and a drug free workplace.

As a prerequisite to employment a background check, reference check and pre-employment physical may be performed.

Expectations of All Employees

“Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day. This is Glen Ivy’s mission.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Position Summary:

The ideal barista is someone who is passionate about coffee, food and creating incredible guest and hospitality experiences. Reliable, punctual, consistent, your manager and teammates can always depend on you to be punctual. Looking sharp in accordance with our Standard Appearance, and bringing your A game. Detail oriented and dedicated to your team and your guests – understand and value empathy and use it to guide interactions on and off the job.

 — Position Qualification Requirements —

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience:  1 year coffee-house experience

Job-Related Skills:           

  • Basic math and computer skills.
  • Actively looks for ways to help guests.
  • Able to do repetitious work accurately.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.
  • Able to deal tactfully and pleasantly with customers.

Essential Duties & Responsibilities:

  • Follow The Glen Ivy Way policies and procedures.
  • Welcomes and connects with every customer.
  • Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
  • Responds to customer needs and says thank you to every customer.
  • Demonstrates a “Just Say Yes” behavior by taking care of customer needs.
  • Maintains calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable environment.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues
  • Being knowledgeable on coffee beans, drinks, and other products
  • Welcoming, thanking, and aiding customers in their product selection
  • Prepares Goco Café beverages to standards.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe standards.
  • Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Makes recommendations to improve the operational flow and guest experience.
  • Follows health, safety and sanitation guidelines for all products.
  • Follows Paradise Grind policy and procedures for operational flow at each station.
  • Follows standards for merchandising, stocking, rotating and storing products.
  • Performs cleaning tasks in accordance with the duty rosters and cleaning standards and works as a team member.
  • Presents oneself professionally and demonstrates clear communication with all guest and partner interactions.
  • Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Glen Ivy.
  • Maintains a clean and organized workspace so that others can locate resources and products as needed.
  • Contributes to positive team environment by recognizing alarms or changes in morale and communicating them to managers.
  • Keeping all floors, counters and work areas clean and organized.
  • Stocking and refilling any empty containers, refrigerators, dispensers, and/or display cases
  • Follows inventory stocking and ordering guidelines.
  • Contributes to store goals for increasing sales and improving profits.
  • Responsible for self-initiated learning.

Additional Responsibilities:

  • Presents and stocks food items.
  • Works as a member of the team.
  • Maintains “clean as you go” policy.
  • Up sell products as the opportunity arises.
  • Give suggestions to the Lead Barista and Food & Beverage Director on how to improve your area.
  • Follow and maintain the Appearance Standard procedures.
  • Performs miscellaneous job-related duties as assigned.

Seasonal Part Time staff will begin  May 2016 through anticipation date of October 31st 2016.

Position Summary:  Current State of California Aesthetician or Cosmetology license required.

Continuing education pertaining to industry standard skin care and depilation techniques expected. Must thrive and excel in a fast paced, cooperative team environment.  Strong understanding and execution of retail sales is mandatory.  Impeccable guest service and interaction skills are a must.  Must be able to perform all skin care and waxing services offered by Glen Ivy Hot Springs.

 — Position Qualification Requirements –

License(s): Current state of California Aesthetician or Cosmetology’s license required.

Education/Training:  Continuing education with an emphasis on current and relevant skin care trends, techniques, products and industry standards strongly expected.

Experience: Exemplary knowledge and abilities in guest service and esthetic techniques.  2 years’ experience as an Aesthetician preferred but not required.  Internal and external guest service and relations (interpersonal communication) experience and skill.  Basic computer literacy expected.  Continuing education expected.

Job-Related Skills:

  • Strong and effective interpersonal communication skills.
  • Ability to exemplify and reinforce company and departmental standards and expectations.
  • Ability to understand basic computer skills and resort scheduling system.
  • Effective time management skills.
  • Well-versed in sales, customer service, and personal service.
  • Impeccable and state compliant sanitation knowledge and skills as related to work environment.
  • Retail sales expectations are an indicator of professional performance and commitment.  Glen Ivy Hot Springs Retail Sales Expectations for Aestheticians are as follows:  maintain a 35% YTD service to retail percentage.
  • Must keep current license posted at workstation while on duty.
  • Must be able to perform up to seven (7) facial services per day.
  • Must be comfortable performing all waxing services, including Brazilian and Bikini.

Attitudes/Personality: Strong communicator, detail-oriented, energetic, passionate about their chosen field, warm and welcoming, ambitious, autonomous, honest, can easily build relationships.

Essential Duties & Responsibilities: (Include but not limited to)

  • Actively use the Glen Ivy Way to  obtain the most up to date information.
  • Ensure outstanding results in guests’ skin health and appearance.
  • Use knowledge to analyze skin types to determine what type of procedure to perform.
  • Support and positively participate in all internal Salon-related and other pertinent training.
  • Understand and positively support individual and Team retail sales.
  • Ability to utilize basic computer software and resort scheduling software.
  • Flexibility of work schedule is expected.
  • Exemplifies a positive attitude at all times.
  • Build and maintain relationships with Salon staff as well as all other Glen Ivy Associates.
  • Adhere to all standards and expectations of Glen Ivy Hot Springs.
  • Complete and follow through on all assigned and non-assigned tasks and duties in a timely and consistent manner.
  • Be a self-starter and has strong initiative.
  • Guest are our Number one priority and we continually improve the Glen Ivy Way.
  • Provide each guest with their full service time or communicate and receive an agreement from the guests if this is not feasible
  • Follow protocols to ensure that the product and linen cost matches the cost per treatment designed.
  • Attend department preshift meeting to obtain company information related and un-related to the department
  • Conduct yourself in a professional manner at all times
  • Utilize the Improve our System for identifying problems or opportunities.
  • Attend and fully participate in continuing education, both internal and external.
  • Adhere to all room maintenance and uniform and appearance standards.
  • Assure that all treatment rooms are thoroughly clean and sanitized and properly stocked with supplies.
  • Strong, open and clear daily communications with the Salon GTM.
  • Demonstrate exemplary guest service.
  • Develop strong positive relationship with the Aesthetician Primary Educator.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an  accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

 

Central Reservations Sales Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an Automatic Call Distributor telephone while simultaneously interfacing with Glen Ivy’s multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.

Job-Related Skills:

  • Reading, writing and oral proficiency in the English language.
  • Computer proficient.
  • Proven ability to handle multiple tasks.
  • The ability to answer all incoming calls promptly with a pleasant tone of voice.
  • Communicate skills are open, articulate, constructive, and effective and must have a Can-do Attitude.
  • Emotional maturity and judgment, ability to remain calm, cool and levelheaded.
  • A proven ability to work varied shifts and holidays.
  • A proven professional who conducts themselves in business with only the highest sense of integrity and honesty.
  • Ability to answer all calls questions about Glen Ivy knowledgeably and professionally.
  • Ability to convert questions and inquiries into bookings.
  • Ability to optimize resources to maximize revenues.
  • Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to communicate in second language.
  • Ability to prioritize and organize and successfully complete work assignments.
  • Ability to remain calm and courteous with demanding/difficult employees and in pressure situations.
  • Ability to focus attention on details, be well organized and follow up.
  • Ability to maintain confidentiality of guest and employee information.
  • Ability to work cohesively and positively with other departments as part of a team.

Essential Duties & Responsibilities:

  • Must have the ability to ask and answer questions and convert all calls to live bookings.
  • Must be naturally curious about the guest, the position and the industry.
  • Must describe all spa services, hours of operation, daily activities, and special functions, etc. accurately.
  • The ability to successfully utilize the activity management system/computer.
  • Must provide exceptional guest services.
  • Must have the ability to optimize our resources.
  • Must be bale to up sell and add on treatments.
  • Must enter guest information accurately and efficiently.
  • Must have a sense of urgency to follow-up with guests, and service providers.
  • Must posses the initiative to investigate, resolve and recover non-routine guests’ challenges.
  • Must be able to do multi-task.
  • Book appointments for various locations accurately.
  • Travel to all our locations to attend training.
  • Must sell and process gift cards accurately.
  • Must perform any mail functions.
  • Must maintain our date base clean and accurately.
  • Must be able to track and tally all marketing promotions, or forms of      distribution.
  • Must do cashier procedures accurately.
  • Must follow proper payroll procedures.
  • The ability to run reports when needed.
  • The ability to report and log all telephone maintenance and operational problems.
  • The ability to handle messages accurately and timely.
  • The ability to train new hires.
  • The ability to be trained and work cross-departmentally.
  • The ability to perform other task or projects as assigned by management and staff.

Education/Training: High School graduate.

Experience: Hospitality environment. Sales experience. Call Center experience.

E.O.E.

Position Summary: As a member of the Glen Ivy Hot Springs Operations department it is crucial we are able to adapt to evolving situations as part of an ever-growing department. The Housekeeper contributes to guest comfort and ensures the daily cleaning and sanitation of any public areas. The Housekeeper position will take pride in the cleanliness of and care for high traffic areas, including all restrooms, for guests throughout the property including but not limited to, wiping down sinks, stalls, sweeping and mopping floors, ensuring cleanliness of toilets and restocking amenities. Along with the rest of the housekeeping team you will be responsible for ensuring a clean, sanitary, comfortable and tidy environment using non-toxic chemicals whenever feasible.

 — Position Qualification Requirements –

License(s): None

Education/Training:       

High School Diploma or equivalent required

Basic computer skills are required

Knowledge of cleaning and sanitation products, techniques and methods
Experience:  A minimum of 1 year experience in housekeeping related position preferred

Good Customer Service and common sense

Knowledge of cleaning sensitive materials

Working knowledge of operating cleaning equipment

Proven success at guest interaction and employee relations

Job-Related Skills:         

Ability to communicate effectively with management, employees, and guests

Ability to listen and follow verbal and written instructions

Flexible, Self-Motivated, Objectivity, Judgment, professional

Detail-oriented

Must have helpful and caring attitude with guest interaction

Trouble shooter mentality

Organization and thoroughness: preparing areas in the minimum length of time whilst respecting internal procedures

Discretion: not disturbing guests

Maintain a pleasant disposition and function efficiently in high stress/pressure work environment.

Multitask oriented

Professional Appearance

 

Over 30+ Seasonal Part Time Host positions are available to begin May 2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 12pm- 10 pm and available on weekends

A Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting Operations Leadership when necessary. There is an absolute expectation that a Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping items or any other significant occurrence, item or issue to Operations Leadership in a timely manner. A Host will be diligent and mindful with the goings on of guests; be aware of alcohol consumption and possibility of over-beveraged guests, outside food and beverages being brought in to the spa, any security issues and lost and found items and will report such items to Operations Leadership as appropriate.

Additionally, when assigned, is responsible for the daily operations of Club Mud and Grotto, as well as the overall satisfaction of the Club Mud and Grotto experience. This will be communicated by leadership through guest experience, survey results and comments. As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service. The Host position will have high visibility on the property to our guests. They will be expected to monitor for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Spa Manager; report any alarms similarly. Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.

When assigned, in the Bath House, the Host position is equal parts customer service and ensuring cleanliness of the Bath House. Responsible for assuring that all areas are clean, organized, stocked with sufficient supplies, and free of dust.

– Position Qualification Requirements –

License(s): None required. CPR and First Aid Certified preferred.

Education/Training: High School Diploma or equivalent preferred.

Experience:  At least one years’ experience in a guest service-related position, housekeeping or grounds keeping experience is preferred.

Job-Related Skills:            Must be able to tolerate outside work for a full 8 hour shift. Hosts must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be:

  • Effectively multi-task
  • Exhibit the ability to follow-through on assigned tasks
  • Cash Handling, a plus
  • Good common sense

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that grounds and Spas are free of trash and or debris; empty trash cans regularly, pick up trash from grounds throughout the day.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Maintain clear and consistent communications Operations leadership as well as fellow Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Attendance and positive participation in staff meetings and trainings.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • High attention to quality, detail, teamwork and guest service.
  • Maintain Glen Ivy’s standard for excellence in the spa industry.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.
  • Ensure proper radio etiquette is used 100% of the time.
  • Pass all certification programs as required.
  • Work in any other position across property as assigned.
  • Assist in obtaining a 70% or better Highly Satisfied on survey results for guest experience.
  • Any other task or position as assigned by the Operations Leaders or Director of Operations.
  • Retain service, product and program knowledge.
  • Answer questions and give directions when the opportunity presents itself.
  • Be flexible and adapt to the changing needs of the Spa, with a “my pleasure” attitude.
  • Present a helpful and cheerful attitude to guests and co-workers.
  • Maintaining professionalism at all times.
  • Complete cleaning checklist as designated and turn in as required.
  • Ensure that towel bins are at an appropriate level.
  • Ensure clean towels are at an appropriate level for guest use.
  • Attend to and ensure the overall appearance of the Bath House, Grotto or Spa is at standards outlined in the Glen Ivy Way.
  • Ensure restrooms and showers are monitored throughout the day for cleanliness.
  • Ensure locker and dressing area are well kept at all times.
  • Clean, stock, and sanitize all restrooms, showers and steam rooms, paying attention to the fine details.
  • Vacuum carpet using the hand vacuum and mop tile floors as appropriate.
  • Wipe down tops of receptacles and trash cans if stains or spots present themselves.
  • As needed wipe down benches, counter tops, furniture and plants
  • Wipe down locker cabinets and doors.
  • Fill all dispensers (water containers, soap dispensers, lotion, toilet paper, seat covers)
  • Place mats in areas that pose a safety hazard taking care that they are lying flat.
  • Put shower mats in place if required.
  • Ensure hampers are clean and in good condition and in their proper location.
  • Keep mirrors clean and free of prints.
  • Maintain cleanliness of shower curtains.
  • Ensure that outside and inside of lockers are working properly.
  • Sweep tiled areas.
  • Dust tops of the lockers and any other surface such as counters, fixtures, displays and fans.
  • Ensure towel cabinets are full.
  • Ensure that all walkways are kept clear.
  • Ability to observe and detect signs of emergency situations.
  • Screen persons entering entrances for purpose and authorization, including building checks.
  • Escort guests and employees as required to parking lot.
  • Present great customer service to those who have car trouble, assist in calling for help as needed.
  • Assist with line control and bag checks for outside food and beverages.
  • Inform Spa’s guest of products available for retail sale.
  • Educate our guests on the benefits of both the product and the service they are receiving
  • Check work station contents as early as possible and restock if necessary prior to opening.
  • Clean and restock work stations with all necessary supplies for the next day.
  • Communicate with Operations Leadership in regards to equipment shortages, scheduling errors and compensation errors.
  • Follow all company policies, procedures, and safety requirements
  • Create a “Quality Experience” for every guest.
  • Ensure a fun atmosphere
  • Up sell on property by performing walk-through’s and doing demos

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Over 20+ Seasonal staff  opportunities available to begin May 2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 9:30am- 8:30pm.

Massage Therapists  at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services, including body treatments, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Deep Tissue.

As a member of the Glen Ivy Team you will receive: • Competitive compensation plans • Paid Training and onsite CEU opportunities • Superior benefits package including medical, dental, and vision • 401K plan • Complimentary spa membership and friend &family discounts • Discounts on all spa services, products, $5 lunch meals and much more

Essential Duties & Responsibilities: Responsibilities include thoroughly completing standard specified room maintenance, set-up and clean-up daily. Ability to positively and effectively work within a large massage team. Customization of services to guest needs and preferences. Ability to exceed guest expectations as a direct result of services provided and educating guests about products and services. Must present a neat, clean and professional appearance and demeanor. Must be able to work weekends and holidays.  

Experience: Prefer experience in guest service or hospitality setting. Exceptional massage skills. Impeccable guest service and interpersonal skills.

License(s) & Certification(s): Current State of California Massage License (CAMTC)

Education/Training: Minimum 500 hours training from a qualified massage school.

E.O.E

Seasonal Part Time will begin May 2016 through anticipation date of October 31st 2016 at 29 hours plus per week. Must be able to work rotating operational hours of  2pm – 9pm on the weekends.

Must have a minimum of 1 year experience in a high quality, high volume restaurant setting. Responsibilities include setting up hot and cold line as needed and replenishing service lines as necessary. Ability to stand long hours and must be able to function under pressure. Specific responsibilities include preparing menu items while maintaining the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards. Requires Riverside County Food Handlers Card. Weekends, evenings and some holidays are required .

Expectation for all Employees: Glen Ivy Employees embrace the goal of “Elevating Life Experience” by supporting Glen Ivy mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Employees must be able to work in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks.  Employees must follow all company policies, procedures, and safety requirements and seek supervisory assistance as appropriate.

Position Summary: Responsible for the preparation and presentation of all food items as called for by the menu.

 — Position Qualification Requirements –

License(s):   Riverside County Food Handlers Card

Education/Training:  High school diploma or equivalent.

Experience:

  • 1 year quality/ high volume kitchen experience.

Job-Related Skills:           

  • Basic math skills.
  • Some cooking skills.
  • Good Knife skills.
  • Strong organizational skills.
  • Must be able to handle multiple tasks.
  • Flexible hours- weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

  • Prepares, mise en place needed ingredients for the soups, vegetables and meats as well as other hot or cold items on the line or pantry as the recipes indicate with instruction while supervised by the Sous-Chef, Chef or Executive Chef.
  • All seasoning will be authorized by the supervisor on duty as per the recipe. All protiens will not be portioned by Line Cook #2 unless overseen by a supervisor.
  • Observes and tests foods being cooked with supervision.
  • Is responsible for the sanitary cleanliness of his station and other areas where needed in the kitchen.
  • Understands the safe use of knives and the safe aplication of all equiptment/tools in the kitchen. Understands the temperature controls and adjustments for all stoves, grills, broilers and ovens.
  • Must understand all duties needed at all stations in Café Sole which includes breakfast, salads, entrees, pizza, and hot entrees. All plate preparation must be performed within the timed limits of each menu item.
  • Must prepare plate presentation according to picture guides.
  • Along with specific job performance, other areas of general performance are evaluated; observe all kitchen rules, appropriate attitude and personal conduct.

Additional Responsibilities:

  • Follows the established working schedule for the kitchen team.
  • Works as a member of the team.
  • Maintains a “clean as you go” policy.
  • Maintains clean work areas, utensils, and equipment.
  • Give suggestions to the Lead Line Cook, Sous Chef and Executive Chef on how to improve your area.
  • Follow and maintain proper uniform protocols.
  • Ensures all containers including sauces and dressings are properly cleaned, labeled and dated prior to storage.
  • Caters special events as required.
  • Ensures an efficient flow of production.
  • Ensures that items are rotated and FIFO is followed.
  • Performs miscellaneous job-related duties as assigned.

E.O.E

Pool Technician

 

Expectations of All Employees “Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day. This is Glen Ivy’s mission.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Position Summary: The Pool Department under the leadership of the Pool Manager will hold the ultimate ownership, responsibility and accountability for pool service, pool maintenance, and pool management, and the alignment of daily responsibilities with the overall goal to exceed customer expectations.

The position of Pool Technical is expected to maintain a “high touch” approach, meaning that they are intimately involved in the daily operations of pools, spas, water features, etc.  The Pool Technician will work diligently within the Pool Department in coordination with the Facilities team and provides support for the overall condition and functionality of all water features , pool and water related equipment, pool system operations, and the related and overall maintenance, repair, upkeep, troubleshooting, and improvements of pool operations. Position is FOCUSED on ongoing, daily approach.

Results Expected:  In this position, the pool technical is expected improve the culture of excellence in, around, and relating to pool quality, efficiency, and safety including utilization of the set of protocols for handling pool closures and poor water quality; and an ongoing, well-managed preventative maintenance programs.  On a consistent basis, a higher level of guest satisfaction will result when procedures are followed consistently.  With this increased level of guest satisfaction, Glen Ivy will enjoy continued growth in terms of number of returning customers. Finally, a positive by-product of the expanding repeat guest figure is greater total revenue, which enables the company to expand and update the physical plant itself, thus further increasing overall guest satisfaction.

Vital Measures     

  • Water Quality Excellence – all quality measurements held to 100% – including water chemistry readings (tested/reviewed by the Pool Manager); water clarity, presence of debris; etc.
  • Reporting Accuracy and Thoroughness – provides daily reports with accurate information relating to pool service, cleanliness, response, trouble-shooting, etc. 100% of the time;
  • Problem Reporting
  • Guest Satisfaction 98% – via comments, feedback, polls, etc. (See above for Division/Manager goals and tasks);
  • Total number of bathers – higher the better, measuring guest enjoyment of specific water features including water clarity.

Position Qualification Requirements —

License(s):

  • Possession of, or ability to obtain, a valid CA driver’s license.
  • CPR and First Aid training (district can provide this training).
  • Ability to obtain Pool Operator Certification within 6 months of hire date (district will cover the costs of the class).

Education/Training:

  • Knowledge and experience in the operation and maintenance of swimming pool filters, heaters, chlorinators, pumps, and other related swimming pool circulation and sanitation equipment and systems.
  • Knowledge and experience in procedures and regulations for the proper handling and storage of hazardous materials.
  • Knowledge and experience in materials and technical operations standards and health codes for swimming pools.
  • Knowledge and experience in water chemistry related to swimming pool operations, and pool water safety practices and precautions.

Experience: 

  • High school graduate or GED or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above described duties.
  • Some prior work experience demonstrating ability to perform work duties.

Job-Related Skills:           

Essential Duties & Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons:

The Pool Technician working under the direction of the Senior Pool Technician will provide support in maintaining the 19 pools on the Glen Ivy Resort Property and keeping its equipment clean and in good working order. This position will provide mechanical and maintenance operations of the pools on property including checking and adjusting chlorine levels and ensure that pumps and filtration equipment are operating correctly, and order any supplies needed.

The Pool Technician will have responsibility for certain water features and all facets of pool service, cleaning, vacuuming, water quality, chemistry, and daily management of overall condition of each water feature. Responsibility also includes reporting on pool equipment outages or problems, pool filter performance, vessel conditions (plaster, stairs, tiles), accessories (ladders, drain covers, etc.), etc. Includes daily pool service including but not limited to:.

  • Inspects, repairs, monitors and maintains pool equipment such as filters, chlorinators, analyzers, pumps, pool water, etc.
  • Inspects and maintains chlorine gas alarm system.
  • Tests pool water for proper water chemistry; applies chemicals as needed.
  • Acid washes pool decks.
  • Brushes and vacuums pool bottom and sides; cleans tiles and washes down pool decks.
  • Maintains appropriate service and repair records.
  • Maintains storage and inventory of equipment parts, supplies and chemicals.
  • Inventories equipment parts, supplies and chemicals monthly
  • Responds to routine and emergency calls for repairs and service.
  • Assist other Skilled Maintenance Workers as required.

Employee Relations:

  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player

Responsibilities to Safety:

  1. Protects the safety of self, co-workers and Glen Ivy guests at all times.
  2. Reports any potential harmful equipment or situation without delay.
  3. Follows all company and department safety policies and procedures.
  4. Operates equipment in a safe manner that will not lead to injury of yourself or others.
  5. Additional Responsibilities: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Security Host

 

This job description shall not be construed as a contract for employment.  Glen Ivy is an at-will employer and a drug free workplace. As a prerequisite to employment a background check, reference check and pre-employment physical may be performed.

Expectation for all Employees

Support the Glen Ivy mission, vision, and values by exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Employee must be able to work in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks.  Must follow all company policies, procedures, and safety requirements and seek supervisory assistance as appropriate.

Position Summary:

Maintain a safe and secure environment for guests and employees by patrolling and monitoring premises and personnel in a courteous and restrained manner. Employee may be coping with emergencies, undesired conduct, disturbances and threats to life and property in order to maintain a safe and secure environment.

The majority of shift will be spent on foot patrol, walking, climbing stairs of the interior and perimeter of the property to observe and identify potential security and safety risks or undesirable conditions. Address undesired conduct, violations of company policy and civil laws as warranted for the security and safety of guests, employees, and property. Observe the camera monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Manager on Duty; report any alarms similarly.

 — Position Qualification Requirements —

License(s):     California Guard Card

CPR Certified and First Aid is a plus

Education/Training:     High School Diploma required

Some college experience is desired

Guard Card training BSIS

Annual Renewal BSIS proof of training

Basic computer skills are required

Experience:     This individual should have 5 or more years working experience as a Security Officer

Law enforcement background strongly preferred

Proven success at guest interaction and employee relations

Safety and OSHA Training

CPR and First Aid Training

Job-Related Skills:      Ability to communicate effectively with management, employees, and guests

Ability to listen and follow verbal and written instructions

Flexible, Self-Motivated, Objectivity, Judgment

Surveillance

Safety Management

Reporting Skills

Excellent memory

Detail oriented and very informative

Must have helpful and caring attitude

Essential Duties & Responsibilities:

  • Attend and participate in the Daily Learning Time (DLT) when applicable.
  • Understand the basic philosophies of the company and implement them in daily work.
  • Protection of personnel and property of Glen Ivy Hot Springs through patrols and monitoring of the premises, observing and reporting suspicious and unauthorized activities and unsafe conditions.
  • Maintain confidentiality of property information, correspondence, reports and files.
  • Work as a team player and cooperate with the Management in handling employees issues.
  • Knowledge of the properties Emergency Response Plan.
  • Thorough knowledge of the property layout, its buildings, function areas, and surrounding city area.
  • Provide thorough foot patrol of the property; walking, climbing stairs of the perimeter of the property to observe and identify potential security issues and undesirable conditions or activities.
  • Effectively address undesired conduct, violations of company policy as well as civil, warranted or the security and safety of guests, employees and property, some of whom may require high levels of patience, tact and diplomacy in order to defuse anger and collect accurate information.
  • Render assistance and security related services to Glen Ivy staff and visitors, including restraining violent employees and visitors.
  • Create detailed reports of all interactions.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Answer security telephone and radio as needed and respond with priority.
  • Maintain parking order for guest and employee parking.
  • Assist with emergency vehicle guidance and parking during emergency situations.
  • Direct guests in order to maintain control of situations.
  • Observe camera monitors for any unusual activity and report to Manager on Duty and/Director of Operations.
  • Visually screen visitors entering the property for purpose and authorization. Provide Visitors pass if necessary. Escort visitors in non-public areas.
  • Report structural damages and accidents on the property (writing and pictures).
  • Escort guests and employees as needed to parking lots.
  • Attend all safety, OSHA, and alcohol training classes provided by the company.
  • Ensure and enforce company policies, procedures, and guidelines.
  • Treat everybody with respect, present a helpful attitude, and conduct him or herself in a professional manner at all times towards guests and employees.
  • Be flexible and adapt to the changing needs of the property with a “my pleasure” attitude.
  • Present great guest service to those who have car trouble, assist in calling help as needed.
  • Assist with line control if needed.
  • Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Assist with locking the facility/property.
  • Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
  • Maintain environment by monitoring and setting building and equipment controls.
  • Maintain organization’s stability and reputation by complying with legal requirements.
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
  • Contributes to team effort by accomplishing related results as needed. Work with the Management team and make sure that Glen Ivy has what it needs to be safe, and informed.

Additional Responsibilities:

  • Provide legible documentation when incidents occur and report to manager on duty.
  • Assist manager on duty with lost and found items.
  • Provide accurate information to inquirers for directions, hours of operation, etc.
  • Assist with the opening and closing of the property.
  • Responsible for communicating closely with manager on duty in regard to staff and guest issues.

Security Host

This job description shall not be construed as a contract for employment.  Glen Ivy is an at-will employer and a drug free workplace. As a prerequisite to employment a background check, reference check and pre-employment physical may be performed.

Expectation for all Employees

Support the Glen Ivy mission, vision, and values by exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Employee must be able to work in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks.  Must follow all company policies, procedures, and safety requirements and seek supervisory assistance as appropriate.

Position Summary:

Maintain a safe and secure environment for guests and employees by patrolling and monitoring premises and personnel in a courteous and restrained manner. Employee may be coping with emergencies, undesired conduct, disturbances and threats to life and property in order to maintain a safe and secure environment.

The majority of shift will be spent on foot patrol, walking, climbing stairs of the interior and perimeter of the property to observe and identify potential security and safety risks or undesirable conditions. Address undesired conduct, violations of company policy and civil laws as warranted for the security and safety of guests, employees, and property. Observe the camera monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Manager on Duty; report any alarms similarly.

 — Position Qualification Requirements —

License(s):                   California Guard Card

CPR Certified and First Aid is a plus

 

Education/Training:     High School Diploma required

Some college experience is desired

Guard Card training BSIS

Annual Renewal BSIS proof of training

Basic computer skills are required

Experience:               This individual should have 5 or more years working experience as a Security Officer

Law enforcement background strongly preferred

Proven success at guest interaction and employee relations

Safety and OSHA Training

CPR and First Aid Training

Job-Related Skills:      Ability to communicate effectively with management, employees, and guests

Ability to listen and follow verbal and written instructions

Flexible, Self-Motivated, Objectivity, Judgment

Surveillance

Safety Management

Reporting Skills

Excellent memory

Detail oriented and very informative

Must have helpful and caring attitude

Essential Duties & Responsibilities:

  • Attend and participate in the Daily Learning Time (DLT) when applicable.
  • Understand the basic philosophies of the company and implement them in daily work.
  • Protection of personnel and property of Glen Ivy Hot Springs through patrols and monitoring of the premises, observing and reporting suspicious and unauthorized activities and unsafe conditions.
  • Maintain confidentiality of property information, correspondence, reports and files.
  • Work as a team player and cooperate with the Management in handling employees issues.
  • Knowledge of the properties Emergency Response Plan.
  • Thorough knowledge of the property layout, its buildings, function areas, and surrounding city area.
  • Provide thorough foot patrol of the property; walking, climbing stairs of the perimeter of the property to observe and identify potential security issues and undesirable conditions or activities.
  • Effectively address undesired conduct, violations of company policy as well as civil, warranted or the security and safety of guests, employees and property, some of whom may require high levels of patience, tact and diplomacy in order to defuse anger and collect accurate information.
  • Render assistance and security related services to Glen Ivy staff and visitors, including restraining violent employees and visitors.
  • Create detailed reports of all interactions.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Answer security telephone and radio as needed and respond with priority.
  • Maintain parking order for guest and employee parking.
  • Assist with emergency vehicle guidance and parking during emergency situations.
  • Direct guests in order to maintain control of situations.
  • Observe camera monitors for any unusual activity and report to Manager on Duty and/Director of Operations.
  • Visually screen visitors entering the property for purpose and authorization. Provide Visitors pass if necessary. Escort visitors in non-public areas.
  • Report structural damages and accidents on the property (writing and pictures).
  • Escort guests and employees as needed to parking lots.
  • Attend all safety, OSHA, and alcohol training classes provided by the company.
  • Ensure and enforce company policies, procedures, and guidelines.
  • Treat everybody with respect, present a helpful attitude, and conduct him or herself in a professional manner at all times towards guests and employees.
  • Be flexible and adapt to the changing needs of the property with a “my pleasure” attitude.
  • Present great guest service to those who have car trouble, assist in calling help as needed.
  • Assist with line control if needed.
  • Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Assist with locking the facility/property.
  • Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
  • Maintain environment by monitoring and setting building and equipment controls.
  • Maintain organization’s stability and reputation by complying with legal requirements.
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
  • Contributes to team effort by accomplishing related results as needed. Work with the Management team and make sure that Glen Ivy has what it needs to be safe, and informed.

Additional Responsibilities:

  • Provide legible documentation when incidents occur and report to manager on duty.
  • Assist manager on duty with lost and found items.
  • Provide accurate information to inquirers for directions, hours of operation, etc.
  • Assist with the opening and closing of the property.
  • Responsible for communicating closely with manager on duty in regard to staff and guest issues.

***Are you someone who wants to work in a trendy, barista style atmosphere serving a mix of coffee, teas, pastries, and sub style sandwiches in our Resort and Spa? If so apply now!!! We are renovating a brand new café that is opening the beginning of June.

 

Seasonal staff  will begin May 2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 8 am- 9pm.

 

Position Summary: The ideal barista is someone who is passionate about coffee, food and creating incredible guest and hospitality experiences. Reliable, punctual, consistent, your manager and teammates can always depend on you to be punctual. Looking sharp in accordance with our Standard Appearance, and bringing your A game. Detail oriented and dedicated to your team and your guests – understand and value empathy and use it to guide interactions on and off the job.

As a member of the Glen Ivy Team you will receive: • Competitive compensation plans • Paid Training • Superior benefits package including medical, dental, and vision • 401K plan • Complimentary spa membership and friend &family discounts • Discounts on all spa services, products, $5 lunch meals and much more

 — Position Qualification Requirements —

License(s): Riverside County Food Handlers Card

Education/Training: High school diploma or equivalent.

Experience:  1 year coffee-house experience

Job-Related Skills:           

  • Basic math and computer skills.
  • Actively looks for ways to help guests.
  • Able to do repetitious work accurately.
  • Flexible hours, weekends and holidays are required.
  • Able to stand long hours and must be able to function under pressure.
  • Able to deal tactfully and pleasantly with customers.

Essential Duties & Responsibilities:

  • Follow The Glen Ivy Way policies and procedures.
  • Welcomes and connects with every customer.
  • Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
  • Responds to customer needs and says thank you to every customer.
  • Demonstrates a “Just Say Yes” behavior by taking care of customer needs.
  • Maintains calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable environment.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues
  • Being knowledgeable on coffee beans, drinks, and other products
  • Welcoming, thanking, and aiding customers in their product selection
  • Prepares Goco Café beverages to standards.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe standards.
  • Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Makes recommendations to improve the operational flow and guest experience.
  • Follows health, safety and sanitation guidelines for all products.
  • Follows Paradise Grind policy and procedures for operational flow at each station.
  • Follows standards for merchandising, stocking, rotating and storing products.
  • Performs cleaning tasks in accordance with the duty rosters and cleaning standards and works as a team member.
  • Presents oneself professionally and demonstrates clear communication with all guest and partner interactions.
  • Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Glen Ivy.
  • Maintains a clean and organized workspace so that others can locate resources and products as needed.
  • Contributes to positive team environment by recognizing alarms or changes in morale and communicating them to managers.
  • Keeping all floors, counters and work areas clean and organized.
  • Stocking and refilling any empty containers, refrigerators, dispensers, and/or display cases
  • Follows inventory stocking and ordering guidelines.
  • Contributes to store goals for increasing sales and improving profits.
  • Responsible for self-initiated learning.

Additional Responsibilities:

  • Presents and stocks food items.
  • Works as a member of the team.
  • Maintains “clean as you go” policy.
  • Up sell products as the opportunity arises.
  • Give suggestions to the Lead Barista and Food & Beverage Director on how to improve your area.
  • Follow and maintain the Appearance Standard procedures.
  • Performs miscellaneous job-related duties as assigned.

Seasonal Part Time will begin May 2016 through anticipation date of October 31st 2016. Must be able to work operation hours of 9am- 9pm and available on Sundays and Mondays.

Our Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guests.

Glen Ivy Offers:  Competitive and stable compensation package with employee benefits; great health insurance, 401K (matched contribution), Paid in-house Training, Opportunities for growth and advancement. Generous employee discounts and perks!

Other Duties and Responsibilities: Inform Spa’s guest of products available for retail sale. Clean and restock work stations with all necessary supplies for the next day’s schedule. Check work station contents as early as possible and restock if necessary prior to start of appointment times. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. Cross promote other spa services. Follow all company policies, procedures, and safety requirements. Ability to learn and perform new services. Attend all required meetings and training sessions. Must attend classes, seminars, shows and conventions. Maintain appropriate decorum, appearance and professionalism at all times. Assist in any activity deemed necessary for the normal operations of the manicure and pedicure department. Must be able to work weekends, evenings, and some holidays.

Job-Related Skills: The techniques to provide high quality manicures and pedicures. Effective interpersonal communication skills. Ability to adhere to company and departmental policies. Inventory control strongly desired.

Experience: Strong abilities in manicures, pedicures, and guest relations (interpersonal communication)

License(s): Requires a California Cosmetology License or State of California Manicurist License.

E.O.E.

 

Performs all aspects of retail sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, maintaining store cleanliness, stocking and re-stocking daily, checking in guests for appointments, booking appointments, and accurately completing the sale on the point-of-sale register.

Job-Related Skills:

  • Excellent customer service skills.
  • Commitment to excellence and high standards.
  • Computer knowledge.
  • Able to interact and communicate effectively with all guests, employees and management.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Professional appearance and demeanor.
  • Creative, flexible, and innovative team player.
  • Ability to understand and follow written and verbal instructions.
  • Ability to manage priorities and workflow.
  • Ability to work in a fast and efficient manner.
  • Any combination of education, training, or experience that provides the knowledge, skills and abilities.

Essential Duties & Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Assists customers in an enthusiastic and courteous manner; greeting them promptly and cordially.

Provides excellent customer service.

Assists guest with any questions pertaining to store products. Be knowledgeable of products.

Communicate promotions and suggestive sell whenever possible.

Stocks and cleans the store for the best sales appearance and ease of use for the customer.

Maintains cleanliness of both the backroom and stock areas.

Re-stock products daily. Maintain back stock levels in both backroom and products drawers.

Maintain hanging standards of all garments.

Develops and maintains knowledge of all merchandise to effectively assist customers with accurate information; keeps current as new product lines are introduced.

Assists with merchandising efforts, displays and floor moves as needed.

Be aware of monthly, daily and hourly store goals. Assist store daily in achieving and or exceeding sales goal. Assist in maintaining daily goal sheet.

Be conscious of inventory issues and communicate to appropriate team management within retail.

Utilizes customer-focused selling skills, up-selling, closing skills, and other sales generating skills.

Follow dressing room procedures.

Follow sensormatic security system procedures.

Maintain professionalism at all times.

Maintain floor coverage; do not stand behind desk. Leave tasks to assist guests when needed. Stop any conversation to assist guest. Guests need to be given first priority in all circumstances.

Timeliness. Arrive to shifts on time and maintain a timely break/lunch schedule. Take lunches and breaks as scheduled by management.

Learn and maintain basic knowledge of all guest service register procedures as follows: booking appointments, checking in appointments, moving appointments, upgrading appointments, editing appointments, setting up TABS, basic general admissions, review map with guest if necessary, applying admission discounts if necessary, reviewing charges with guest.

Learn and retain features and benefits of treatments and services in order to explain to guests.

Actively participate in all retail inventories.

Attend all meetings as scheduled by retail management.

Maintain open, honest, positive and integral lines of communication within the Retail and Spa departments.

Assist your team in all daily operations.

Execute requests as requested by retail team and spa management.

Available to work a flexible schedule to meet the needs of the business. Including weekends, holidays and special events.

Achieve to be your best daily and choose to be present when you arrive to work.

Performs other duties as assigned by manager.

License(s): Valid California Driver’s License or ID

Education/Training: High school, some college preferred. Can be attending school in this position.

Experience: 1-2 years of retail experience preferred.

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