Careers

Expectations of All Employees

“Elevating life experience” is Glen Ivy’s vision statement. Our goal is to inspire memorable, meaningful and enjoyable experiences in everyone, every day.

All employees are expected to bring these statements to life for guests and fellow employees, consistently exhibiting excellence and competence, collaboration, innovation, respect, accountability and ownership in job duties. Glen Ivy employees must work ably in a fast-paced environment with demonstrated ability to prioritize multiple, demanding, and competing tasks, and must follow all company policies, procedures, guidelines, and safety requirements, and seek assistance as appropriate.

By inspiring memorable, meaningful, enjoyable experiences in everyone, every day, we elevate others’ life experience, and our own.

Current Employment Opportunities

“Glen Ivy is an Equal Opportunity Employer”

Select from the list below to view current employment opportunities or view a list of all job descriptions.

 

The Bath House Host provides and ensures a safe, friendly, and clean environment for our guests and to be conscientious of the guests’ needs and surroundings.  They should be an ambassador for the Spa to the guests and co-workers and communicate concerns and needs to their supervisor and management. Must be able to work weekends, evenings, and some holidays.

 License(s): CPR and First Aid Certified, Blood Borne Pathogen Trained

Education/Training: High School Diploma                                                                                   

Experience:                           

  •  Knowledge of Purchasing and Inventory Control
  • Proven success at guest interaction and employee relations
  •  Good common sense
  • Customer Service

 Job-Related Skills:               

  •  Team player
  • Computer literate
  • Working knowledge of spread sheet program
  • Trouble shooter mentality
  • Organized
  • Flexible
  • Multi-task oriented                                 
  • Self motivated
  • Professional Appearance

Daily responsibilities:

  • Ensure locker check list is adhered to
  • Ensure restrooms and showers are monitored throughout the day for cleanliness
  • Wiping down tops of receptacles
  • Wiping down benches, counter tops, furniture and plants
  • Wiping down locker cabinets and doors
  • Refilling all dispensers including water dispensers
  • Place long mats in hallways of showers taking care that they are lying flat
  • Put shower mats in place
  • Place hampers in their proper places
  • Cleaning mirrors
  • Maintain cleanliness of shower curtains
  • Ensure that outside and inside of lockers are clean and working properly
  • Sweeping
  • Ensuring towel cabinets are full
  • Attending to the needs of Spa guests
  • Attending to and ensuring the overall appearance of the Bath House
  • Presenting a helpful and cheerful attitude to guests and co-workers
  • Maintaining professionalism at all times
  • Alerting management to any disturbance, hazardous condition, or safety issue
  • Completing own duties in a timely manner
  • Being flexible and adapting to the changing needs of the Spa, with a smile
  • Maintain locker facility in its entirety
  • Ensure that all passageways are kept clear

Additional Responsibilities:                                     

  • Ensure laundry area is kept safe, clean and swept           
  • Ensure that towels are kept organized and in the proper place.
  • Maintain overall appearance and organization of the laundry area.

E.O.E

The Bath House Host provides and ensures a safe, friendly, and clean environment for our guests and to be conscientious of the guests’ needs and surroundings.  They should be an ambassador for the Spa to the guests and co-workers and communicate concerns and needs to their supervisor and management. Must be able to work weekends, evenings, and some holidays.

 License(s): CPR and First Aid Certified, Blood Borne Pathogen Trained

Education/Training: High School Diploma

Experience:                           

  • Knowledge of Purchasing and Inventory Control
  •  Proven success at guest interaction and employee relations
  •  Good common sense
  •  Customer Service

Job-Related Skills:               

  • Team player
  • Computer literate
  • Working knowledge of spread sheet program
  • Trouble shooter mentality
  • Organized
  • Flexible
  • Multi-task oriented                                 
  •  Self motivated
  • Professional Appearance

 Daily responsibilities:

  • Ensure locker check list is adhered to
  •  Ensure restrooms and showers are monitored throughout the day for cleanliness
  • Wiping down tops of receptacles
  • Wiping down benches, counter tops, furniture and plants
  •  Wiping down locker cabinets and doors
  • Refilling all dispensers including water dispensers
  • Place long mats in hallways of showers taking care that they are lying flat
  • Put shower mats in place
  •  Place hampers in their proper places
  • Cleaning mirrors
  • Maintain cleanliness of shower curtains
  • Ensure that outside and inside of lockers are clean and working properly
  • Sweeping
  • Ensuring towel cabinets are full
  • Attending to the needs of Spa guests
  • Attending to and ensuring the overall appearance of the Bath House
  • Presenting a helpful and cheerful attitude to guests and co-workers
  • Maintaining professionalism at all times
  • Alerting management to any disturbance, hazardous condition, or safety issue
  • Completing own duties in a timely manner
  • Being flexible and adapting to the changing needs of the Spa, with a smile
  •  Maintain locker facility in its entirety
  • Ensure that all passageways are kept clear

 Additional Responsibilities:                                     

  • Ensure laundry area is kept safe, clean and swept           
  • Ensure that towels are kept organized and in the proper place.
  • Maintain overall appearance and organization of the laundry area.

 E.O.E

Spa Hosts should be Ambassadors for the Spa to guests and co-workers and communicate concerns and needs to the Guest Experience Manager. Spa Hosts are responsible for assuring that all outdoor Spa areas and Experience Spas are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. Spa Hosts are responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. Spa Hosts provide first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Experience Manager when necessary. There is an absolute expectation that the Spa Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Experience Manager in a timely manner. Spa Hosts will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Experience Manager as appropriate. Must be able to tolerate outside work for a full 8 hour shift. Must remain flexible with schedule availability and willing to work holidays and weekends.

License(s): None required. CPR and First Aid Certified.

Education/Training: High School Diploma or equivalent preferred.

Experience: At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.

Job-Related Skills: Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Punctuality and dependability are expected.

Essential Duties & Responsibilities:

  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that Spa grounds and Spas free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Maintain clear and consistent communications with Guest Experience Manager as well as fellow Spa Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Ability and willingness to learn and take on new responsibilities.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

E.O.E

The Building Host is responsible for assuring that all outdoor Spa areas and treatment buildings are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. The Building Host is responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. The Building Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Treatment Manager when necessary. There is an absolute expectation that the Building Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Treatment Manager in a timely manner. The Building Host will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Treatment Manager as appropriate. Must be able to work weekends, evenings, and some holidays.

License(s): None required. CPR and First Aid Certified.

Education/Training: High School Diploma or equivalent preferred.

Experience: At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.

Job-Related Skills: Must be able to tolerate outside work for a full shift. Must remain flexible with schedule availability and willing to work holidays and weekends. Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Must be punctual, dependable and flexible. Must be able to effectively multi-task. Must embrace and fulfill the duties and expectations of a Supervisory role. Must act as a role model for other employees at all times.

Essential Duties & Responsibilities:

  • Assist in scheduling staff.
  • Assist Guest Treatment Manager in assuring that proper staffing levels are maintained in accordance with business levels.
  • Assist Guest Treatment Manager in assuring that all opening and closing duties in all zones and buildings are completed to standard expectations.
  • Attend all pertinent and positively contribute to Department and Company meetings.
  • Proactively stock clean towels and gather used towels from various areas of the Spa.
  • Proactively assure that all areas of treatment buildings cleaned and stocked, to include prep area, restrooms, lobby and hallways.
  • Proactively assure that Spa grounds and buildings free of trash; empty trash cans      regularly, pick up trash from Spa grounds throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
  • Must be trained in and able to perform all Guest Services duties as needed.
  • Maintain clear and consistent communications with Guest Treatment Manager as well      as fellow Building Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Attendance and positive participation in staff meetings.
  • Ability and willingness to learn and take on new responsibilities.
  • Follow all company guidelines, procedures, and safety requirements.
  • Attend and positively participate in all required meetings and training sessions.
  • High attention to quality, detail, teamwork and guest service.
  • Maintain Glen Ivy’s standard for excellence in the spa industry.
  • Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

Additional Responsibilities:

  • Assist in inventory control of products and linens.
  • Accurate and mindful check-in of linen deliveries. Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
  • Prepare treatment products accurately, with an attention to measurement, cleanliness and timeliness.
  • Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc.
  • Conduct tours for guests and visitors.
  • Pro-actively greet and manage admissions line.
  • Proactively interact with guests and answer questions as needed.
  • Proactively assure that storage trailers are neat and clean at all times.

E.O.E

The Spa Coordinator is responsible for day to day operations of the guest service department. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change. Must be able to work evenings, weekends and some holidays.

Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred.

Experience: Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred. Retail and inventory control knowledge a plus. Proven success in meeting sales goals.

Job-Related Skills:

  • · Proficient in resort scheduling system
  • · Strong computer skills
  • · Guest conflict resolution
  • · Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
  • · Proper telephone etiquette.
  • · Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
  • · Consistently project a personable, approachable, welcoming presence.
  • · Accountable for the success of Team and individual metrics goals.
  • · Must have a professional appearance.
  • · Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.
  • · Cross promote spa services and encourage the sale of retail items.
  • · Educate each guest on the benefits of both products and services.
  • · Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity

Customer Service:

  • · Maintain High Touch, High Visibility interaction with both internal and external guest.
  • · Anticipate, identify and ensure customer needs are being met in the best possible way.
  • · When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
  • · Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
  • · Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
  • · Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
  • · Be ready and proactive in answering any guest questions or concerns.
  • · Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
  • · Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
  • · Inspire memorable, meaningful and enjoyable in everyone, every day.
  • · Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
  • · All other duties as assigned by the Director of Operations.

E.O.E

 

Grotto Hosts are responsible for the daily operations of Club Mud and Grotto, as well as the overall performance of Club Mud and Grotto, as indicated by guest experience and comments.  As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service and overall performance.  An essential function of the Grotto and Club Mud Host is to be an advocate for the needs both staffing and maintenance of the department to ensure proper operation and flow is maintained at a high level of performance.