Reservations

We recommend that you make reservations for treatment appointments, Cabaña rentals, and all other special requests at least 3-4 weeks in advance by calling our Central Reservations at 1-888-GLEN IVY, (1-888-453-6489). They are available daily to receive calls between the hours 7:30 am and 6:00 pm PST. A credit card is required to confirm appointments at the time of booking.  Credit cards will not be charged in advance.  Credit cards will only be charged in the case of a late cancellation or no-show. For additional information please refer to our FAQs.

Health Concerns
Some spa services may not be suitable for you if you have certain health issues. Please discuss with staff at the time of booking so we may help you make appropriate choices.

Cancellations
We accept cancellations up to 5:00 pm the day before your scheduled appointment. Those calling later than 5:00 pm or “no-shows” will be charged a cancellation fee.

Check-In
Please arrive at the Hot Springs at least 1 hour before your scheduled appointment. You’ll need time to check in at Guest Services, stow your belongings in the bath house and take a few minutes to settle in before your treatment. Please know you may lose your appointment if you do not check in at least 15 minutes prior to your scheduled service. As a courtesy to each scheduled guest, our treatments begin and end on time.

Treatment Availability and Pricing Policy
Spa treatment menu offerings and prices are in effect as of May 2010, and are subject to change without notice.

ISPA Code of Conduct
To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others. Read the Code of Conduct.