Taking the Waters

The Glen Ivy Hot Springs Experience

We welcome you to enjoy the restorative power of our waters and wish you a day of healthful rejuvenation — to be yourself, to relax and renew, to celebrate and unwind, and above all, a day that leaves you feeling revitalized with a deeper sense of well-being. Taking the Waters includes access to Glen Ivy’s lush gardens, ample lounge areas, and the healing waters of 19 pools including naturally thermal mineral baths, a hot and cold plunge, saline pool, and lap pool, in addition to Club Mud, saunas, steam rooms, showers, and today’s fitness and wellness classes. Lockers, towels, hair dryers, and Glen Ivy’s signature Lavender Eucalyptus body wash, shampoo and conditioner are available for your use in our Bath House.

Individual spa treatments and The Grotto are additional to Taking the Waters. Call 1-888-GLEN IVY to make your reservation.

Taking the Waters
Monday – Thursday: $46
Friday – Sunday & Holidays: $64

Taking the Waters with Purchase of Spa Treatment(s) 50 Minutes or Longer*

Monday – Thursday: $39
Friday – Sunday & Holidays: $52

*May not be combined with any other discounts, specials, packages, or offers.

Please Note: Appointment-only guests are required to pay for Taking the Waters at Glen Ivy Hot Springs.

Holidays observed: New Year’s Day, Valentine’s Day, Memorial Day, Independence Day, & Labor Day.

Celebrating your birthday at the Hot Springs?  Learn more about our birthday gift to you on our Celebrate at Glen Ivy page. Valid identification required at check in for proof of actual birth date.

To show our appreciation to those who dedicate their lives to serving others, we offer a 10% discount on Taking the Waters admission to Military (active and Veterans), Teachers, First Responders (including nurses) and Seniors (ages 65+). A valid ID and/or work badge is required. Cannot be combined with any other discounts.

PAYMENT

• Visa, MasterCard, American Express, and debit cards accepted.
• ATM on site.
• Put a card on file when you visit the Hot Springs – ask the front desk for more details.
• We do NOT accept Personal checks, Discover, and Spa Finder gift certificates

GIFT CARDS and VOUCHERS

Glen Ivy Gift Cards are redeemable at all Glen Ivy locations, are transferable, and do not expire. Glen Ivy Gift Cards are not refundable.

Gift Card, Certificate or Admission and/or Service Vouchers must be presented at the time of use.

Please check Admission and Service Vouchers for location use. The expiration date may not be extended or location designation transferred on donation/auctioned admission and/or service vouchers.

Hot Springs Spa Hours

9am-6pm Daily

Please note that the Hot Springs and Central Reservations may on rare occasion close early for weather or other appropriate considerations and we thank you for your understanding and support.

Closed Thanksgiving Day, Christmas Day, and Easter Sunday.

CENTRAL RESERVATION HOURS

Call 1-888-GLEN IVY (1-888-453-6489) for reservations or gift card/product orders. A credit card number is required to hold appointments, but your account will not be charged.  You may use a different form of payment upon your arrival.

Monday – Friday: 7:30am – 6pm
Saturday & Sunday: 8am – 4pm

Closed Thanksgiving Day, Christmas Day, and Easter Sunday.

*Our Central Reservations Office will be closed Sunday May 19th, 2013*

Policies and General Information

ADMISSION AND SERVICES

Glen Ivy Hot Springs Spa welcomes guests 16 years and older to enjoy the pools. Massages, body treatments, facials, waxings, and The Grotto Moisturizing Treatment are all available for guests 18 years and older. Parental supervision for admission AND spa services is required for guests under 18.
Treatment prices are subject to change.

The spa schedule fills quickly, so please reserve well in advance by calling 1-888-GLEN-IVY (453-6489).  Our Central Reservations agents are available daily from 7:30 am – 6:00 pm.

On popular days during the warm summer, especially on weekends and holidays, we often reach our maximum guest count and are not able to accommodate everyone, sometimes having to turn people away. On such days, guests with pre-booked treatment appointments are guaranteed admission.  To avoid disappointment, and for the best experience, we encourage a little advance planning  for enjoying a great spa day at Glen Ivy Hot Springs!

CANCELLATIONS

If you are unable to keep your appointment and need to cancel OR reschedule, a minimum of 24 hours notice is required to avoid charges in full. Please call 1-888-GLEN-IVY (1-888-453-6489) and speak with a Glen Ivy Associate directly to submit your cancellation request. Late Cancellations, or those who do not show for their scheduled appointment, will be charged 100% of the spa treatment(s) price on the credit card on file.   Our Central Reservations Agents are available until 6pm Monday-Friday and 4pm Saturday and Sunday to answer your questions, help reschedule your appointment(s), or process a cancelation request when necessary.  We appreciate your cooperation and assistance.

CHECK-IN

Plan to arrive at the Spa 45 minutes prior to your treatment time, and check-in no later than 15 minutes before your scheduled treatment time. Please give yourself ample time for admission check-in since wait time can vary, especially on the weekends. As a courtesy to the next scheduled guest, your treatment will end on time regardless of the time it begins.

PLEASE BE COURTEOUS

To preserve the Spa’s tranquil environment, we respectfully request that you leave all electronic devices turned off.

WHAT SHOULD I WEAR?

In consideration of all Glen Ivy’s guests, appropriate swimwear must be worn at all times while in the general access areas of the Spa.

EATING AND DRINKING

Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Also remember to drink plenty of water before and afterward. Please do not bring outside food or drink into the spa.  Alcoholic beverages are not permitted in treatment buildings, retail areas or the front desk area.  Smoking on the spa grounds is prohibited, except in the designated smoking area.

HEALTH CONCERNS OR PREGNANCY

Some spa services may not be suitable if you have health issues or are pregnant. Please consult your physician or discuss with our reservation staff or therapist.

COMMUNICATION DURING A MASSAGE

It’s fine to carry on a conversation with your therapist, although most guests find that silence enhances the tranquility. Please give your therapist some feedback about the amount of pressure or areas of your body that need special attention.

GRATUITY

Gratuity is not included in the price of our services unless otherwise stated. If your spa experience was a positive one (and please let us know if it wasn’t) it is customary to tip your service provider.

SAFETY

We work hard at offering a comfortable, relaxing, and safe experience for all our guests. Please abide by all Glen Ivy policies, safety warnings and notices.  We have short-term first aid available, which any spa attendant can assist with.  Glen Ivy policy prohibits employees from assisting guests in and out of wheelchairs.  Guests who require special assistance should personally be accompanied at all times during their stay or services.