Payroll Specialist - FT Under the supervision of the Accounting Manager, this position will be responsible for the daily payroll operations.  The main focus of the Payroll Specialist is:

• Preparing and processing payroll information in an accurate and timely manner for biweekly payroll
• Preparing the daily labor reports, bi weekly payroll reconciliation and monthly labor reports for management
• Thorough understand of processing and reporting on ADP payroll system and Enterprise E-Time  System 
• Must know, understand, and be able to implement current payroll labor laws.
• This position will assist with the required annual 401(k) audit and employee services department as needed.

Education/Training: College degree preferred and comparable payroll administration experience Strong written and verbal communication skills Experience: 3 years payroll processing experience through ADP Payroll and timekeeping system experience required Human resource systems and procedure experience, is preferred. Job-Related Skills:

• Excellent computer skills including a proficiency with ADP Payroll and Enterprise E time software, Microsoft Office software application such as Excel, Word, Outlook
• Good written and oral communication skills
• Excellent organization and detail
• Problem solving, proficient.
• Ability to manage multiple tasks.
• Thorough knowledge of federal and Californiaemployment laws. Good working knowledge in ADP HRB, Enterprise E-Time, ADP Payroll and Microsoft Office systems

Essential Duties & Responsibilities: Payroll Specialist:

• Responsible for processing Payroll thru ADP Software.
• Ensuring the employees are paid on time and their paychecks are accurate. If inaccuracies arise, such as monetary errors or incorrect amounts of vacation time, sick time Payroll specialist should perform research and correct records.
• Process manual checks if needed.
• Download payroll files to ADP.
• Maintain ADP Software.
• Set-up new departments, deduction code, bank transit code.
• Enter and manage benefits deduction on Payroll system.
• Enter, manage and delete benefits accrual on Payroll system.
• Manage and inform employee for their withholding, withdraw, garnishments, etc.
• Responsible for running commission reports and processing payment for piece worker thru ADP System.
• Prepare Bi-weekly Payroll Reconciliation reports.
• Reconcile and Review ADP Quarterly tax returns.
• Oversee annual workman’s compensation wage audit.
•  Sufficient knowledge of the Enterprise E-Time System use and ability to train users. 
• Maintain ADP Enterprise E-Time and Time Clock activity and preparation of various monthly management reports such as
• Calculates Lack of Work for the therapist.
• Monitor employee’s time intervals and report information to the appropriate dept. supervisor and manager.
• Coordinate with ADP to solve any timekeeping problem.
• Review and check all payroll change status reports
• Prepare FTE reports every pay period comparison
• Prepare Monthly FTE reports on a monthly period comparison
• Manage FMLA hours.
• Report FT employee hours monthly report
• Reporting Workers Comp modified work hours in detail to Workers Comp Insurance for wage loss purposes bi-weekly.
• Managing Staffing Numbers and Regular Hours Report monthly.
• Managing Meal Exception Report. 
• Maintain Millennium activity and preparation of various monthly management reports such as
• Calculate service provider hours monthly. 
• Maintain ledger of employee’s accrued and used vacation and sick pay.

Additional Responsibilities:

• Supports administration, coordination, and application of company-wide human resources policies, procedures, and practices.
• Coordinate and respond to paperwork related to Disability, and Unemployment.
• Maintains employee files and database.
• Assists with communication of benefit programs changes and updates.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Maintaining and auditing employee personnel records.

• Enter all new hire information in ADP HR and Timekeeper, execute data to ADP System and all spreadsheets as needed.

• Prepare and send due date reports for performance reviews, corrective actions follow up and expired permit, certificates and licenses to managers monthly.

• Notify employees for Court ordered for mandatory garnishment (tax levy, child support, etc.).

• Assist Employee Services Manager with annual open enrollment for Insurance benefits to employees.
• Assist with 401K, Insurance Benefits and COBRA administration.
• Responds to employee’s benefit questions, assists with resolution of problems regarding access to or payment of benefits, assists employees with paperwork related to filing medical claims, and processes enrollment forms and change requests.
• Check the Unused Deduction Report from ADP Payroll bi-weekly and assist with collecting short and unpaid Insurance payment, remind LOA employees to send their benefit’s contribution.
• Respond to all Verification of Employment requests and making sure employees complete the Release Authorization form.

Greeters / Expediters create a good first impression of the restaurant by warmly welcoming guests. They courteously direct guests to each of the entrée stations while controlling guest flow into the restaurant. The expediter will ensure the timely delivery of delayed food items to the guest’s tables.  They may assist in the preparation and presentation of food and beverage items, take and serve food and beverage orders to guests, stock items, bus tables and other side work as necessary. Must be able to work weekends, evenings and some holidays.  License(s):        RiversideCountyFoodHandlers Card                                                               Education/Training:  High school diploma or equivalent. Experience: 1 year quality/ high volume restaurant experience preferred. Job-Related Skills:       

• Present a neat and friendly appearance.
• Flexible hours, weekends and holidays are required.
• Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

• Warmly greets restaurant guests.
• Directs and educates the guests regarding each of each of the three stations and the daily specials the Café is offering.
• Controls the flow of guests into the restaurant.
• Ensures timely and accurate delivery of food items with a longer cooking time to the guest’s tables.
• Busses tables and empties trash cans as needed.
• Maintains a clean and sanitary work place.
• Stocks beverages and packaged snacks as needed.
• Ensure an appropriate amount of utensils and trays are stocked for use.
• Responsible for completing opening or closing procedures for the position.
• Arrive to work on time, attend daily and monthly shift meetings on time.
• Adheres to and maintains all kitchen SOP’s
• Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.

Additional Responsibilities:

• Ensure an efficient flow of guests.
• Frequently asks guests if they need anything/what I can do to make your stay at Glen Ivy better
• Follows the established working schedule for the kitchen team.
• Familiarize themselves with spa services/treatments.
• Works as a member of the team.
• Maintains “clean as you go” policy.
• Sweeps, vacuums and mops as necessary.
• Collects used trays, dishes and towels.
• Maintains clean work areas, utensils, and equipment.
• Give suggestions to the Cafe Supervisor and FOH Manager on how to improve your area.
• Follow and maintain proper uniform.
• Be familiar with MSDS binder.
• Assist co-workers as needed.
• Ensure that items are rotated and FIFO is followed.
• Performs miscellaneous job-related duties as assigned

E.O.E

Service Bartender provides support for pool servers.  Servers will communicate orders via radio to the bartender who will then prepare beverages including beers, wines, cocktails, and blended drinks. Bartender will also collect any food items required for the order and stage the items for the server to collect and deliver to guests.  Bartender will ring all pool service transaction in POS system. Receives and records cash and charge payments. Balances cash receipts against register tape on a daily basis. Perform clerical duties related to cash collections and recording. Assists in the preparation and presentation of food and beverage items. Must be able to work weekends, evenings and some holidays.  License(s):      RiversideCountyFood Handlers Card                                                              Education/Training:    High school diploma or equivalent.       Experience:

• 1 year quality/ high volume kitchen experience.

Job-Related Skills:   

• Basic math skills.
• Attention to detail.
• Present a neat appearance.
• Strong organizational skills.
• Strong communication skills.
• Strong knowledge of beer, wine, and cocktails.
• Able to do repetitious work accurately.
• Flexible hours, weekends and holidays are required.
• Able to stand long hours and must be able to function under pressure.
• Able to deal tactfully and pleasantly with customers.

Essential Duties & Responsibilities:

• Answers all radio calls from pool servers assigned to their station.
• Prepares blended smoothies and cocktails
• Pours beer and wine beverages for service
• Monitors beverage and snack item pars to maintain appropriate amounts for service.
• Follows proper portion control.
• Adheres to and maintains all kitchen SOP’s
• Use a POS system to accurately tally guest transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Compute and record totals of transactions.
• Identify prices of goods, services or admission, and tabulate bills using POS system.
• Busses pool area as needed.
• Complete all side work as assigned.
• Issue receipts, refunds, credits, or change due to customers.
• Ensures complete guest satisfaction.

Additional Responsibilities:

• Prepares fruit garnishes for beverages.
• Follows the established working schedule for the restaurant team.
• Works as a member of the team.
• Maintains “clean as you go” policy.
• Maintains clean work areas and equipment.
• Up-sell products as the opportunity arise.
• Give suggestions to the FOH Manager on how to improve your area.
• Follow and maintain proper uniform procedures.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Receive payment by cash, check, credit cards, gift cards or automatic debits.
• Resolve customer complaints.
• Performs miscellaneous duties as assigned

 E.O.E

Pool Servers / Bartenders will rotate shifts between pool side server and bartender in the Paradise Bar. Pool servers will maintain a constant presence in their assigned station interacting with guests frequently. They will take food and beverage orders for guests and deliver the orders poolside.  This is a position with a high volume of guest interaction. Bartenders in the Paradise Bar will serve guests beer, wine, cocktails, and a limited food menu. Receives and records cash and charge payments. Balances cash receipts against register tape on a daily basis. Perform clerical duties related to cash collections and recording. Assists in the preparation and presentation of food and beverage items. Busses tables as necessary. Must be able to work weekends, evenings, and some holidays. License(s):      Riverside CountyFood Handlers Card                                                              Education/Training:  High school diploma or equivalent.         Experience:

• 1 year quality/ high volume kitchen experience.

 Job-Related Skills:   

• Basic math skills.
• Attention to detail.
• Present a neat appearance.
• Strong organizational skills.
• Strong communication skills.
• Strong knowledge of beer, wine, and cocktails.
• Ability to make beverage suggestions and recommendations.
• Able to do repetitious work accurately.
• Flexible hours, weekends and holidays are required.
• Able to stand long hours and must be able to function under pressure.
• Able to deal tactfully and pleasantly with customers.

Essential Duties & Responsibilities:

• Greet all guests in their assigned pool station or approaching the beverage bar.
• Monitors beverage and snack item pars to maintain appropriate amounts for service.
• Follows proper portion control.
• Adheres to and maintains all kitchen SOP’s
• Use a POS system to accurately tally guest transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Compute and record totals of transactions.
• Identify prices of goods, services or admission, and tabulate bills using POS system.
• Performs and works directly with the guests.
• Busses pool area as needed.
• Complete all side work as assigned.
• Issue receipts, refunds, credits, or change due to customers.
• Ensures complete guest satisfaction.

Additional Responsibilities:

• Prepares fruit garnishes for beverages.
• Follows the established working schedule for the restaurant team.
• Works as a member of the team.
• Maintains “clean as you go” policy.
• Maintains clean work areas and equipment.
• Up-sell products as the opportunity arise.
• Give suggestions to the FOH Manager on how to improve your area.
• Follow and maintain proper uniform procedures.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Receive payment by cash, check, credit cards, gift cards or automatic debits.
• Resolve customer complaints.
• Performs miscellaneous duties as assigned

E.O.E

Cashiers  receive and record cash and charge payments. Balances cash receipts against register tape on a daily basis. Perform clerical duties related to cash collections and recording. Assists in the preparation and presentation of food and beverage items. Takes and serves food and beverage orders to guests. Busses tables as necessary. Must be able to work weekends, evenings, and some holidays. License(s):   Riverside County Food Handlers Card                                                       Education/Training:  High school diploma or equivalent. Experience:

• 1 year quality/ high volume kitchen experience.

 Job-Related Skills:

• Basic math skills.
• Attention to detail.
• Present a neat appearance.
• Strong organizational skills.
• Strong communication skills.
• Knowledge of beer, wine, and cocktails.
• Knowledge of Sushi
• Able to do repetitious work accurately.
• Flexible hours, weekends and holidays are required.
• Able to stand long hours and must be able to function under pressure.
• Able to deal tactfully and pleasantly with customers.

Essential Duties & Responsibilities:

• Greet customers entering establishments.
• Places food on plates or trays according to instructions.
• Monitors beverage and snack item pars to maintain appropriate amounts for service.
• Follows proper portion control.
• Adheres to and maintains all kitchen SOP’s
• Use a POS system to accurately tally guest transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Compute and record totals of transactions.
• Identify prices of goods, services or admission, and tabulate bills using POS system.
• Performs and works directly with the guests.
• Busses tables/ dining area as needed.
• Complete all side work as assigned.
• Issue receipts, refunds, credits, or change due to customers.
• Ensures complete guest satisfaction.

Additional Responsibilities:

• Prepares fruit garnishes for beverages.
• Offer beer or wine pairing suggestions upon the guest’s request.
• Follows the established working schedule for the restaurant team.
• Works as a member of the team.
• Maintains “clean as you go” policy.
• Maintains clean work areas and equipment.
• Up-sell products as the opportunity arise.
• Give suggestions to the FOH Manager on how to improve your area.
• Follow and maintain proper uniform procedures.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Receive payment by cash, check, credit cards, gift cards or automatic debits.
• Resolve customer complaints.
• Performs miscellaneous duties as assigned

 E.O.E

The Primary Massage Therapist / Educators will provide massage services 2-4 days per week and will assist in coordinating and providing ongoing continuing education for the Massage Team 1-3 days per week.  The Massage Educators will report to the Massage Education Coordinator; in the absence of the Massage Education Coordinator, the Massage Educators will report directly to the Executive Spa Director.  The Massage Educators will help to assure that all members of the Massage Team at Glen Ivy are properly trained in all service protocols and employee expectations.  The Massage Educators will work closely with the Primary Massage Team to accomplish this task, and will participate in all Primary meetings and functions.  The Massage Educators will help develop and maintain strong, clear and positive communications between the Massage Team, the Primary Massage Team and the Executive Spa Director.  The Massage Educators will work to ensure the highest quality of customer service to Glen Ivy guest and will help to assure that all standards and expectations are being followed.  Must be able to work weekends, evenings, and some holidays. License(s): Current state of California Massage License, Current NCBTMB certification.  AMTA membership strongly preferred.  Some college preferred.                                                          Education/Training: A minimum of 500 hours of massage training from accredited school.  Current NCBTMB certification.  Continuing education strongly expected.                                Experience: Exemplary knowledge and abilities in massage therapy.  Minimum 3 years experience as a Massage Therapist.  Internal and external guest service and relations (interpersonal communication) experience and skill.  Basic computer literacy expected.  Prior leadership experience preferred.  Continuing education expected.                       Job-Related Skills:

• Strong and effective interpersonal communication skills.
• Ability to exemplify and reinforce company and departmental standards and expectations.
• Basic computer and administrative skills, to include resort scheduling system.
• Proven ability to serve as a positive role model for the Massage Team.  Sets the example for following all protocols and expectations as well as maintaining positive communications with the Massage Education Coordinator, the Spa Operations Administrator and the Executive Spa Director. 
• Strong team player who understands the vital importance of communicating prior to acting.

 Essential Duties & Responsibilities: (Include but not limited to)

• Understand, support, and assist in coordinating, communicating and participating in all internal massage-related and other pertinent training.
• Understand and support retail sales.
• Able to understand and utilize basic computer software and resort scheduling software.
• Flexibility of work schedule is expected.
• Exemplifies a positive attitude at all times. 
• Build and maintain relationships with staff of Glen Ivy Day Spas, with other Leads and Supervisors, staff leadership members, as well as all other Glen Ivy Associates. 
• Helps to assure that protocols, standards and expectations are adhered to by all Staff.
• Actively participate in brainstorming & creative idea sessions. 
• Complete and follow through on all assigned and non-assigned tasks and duties in a timely and consistent manner. 
• Possesses strong organizational skills. 
• Is a self-starter and has strong initiative while maintaining the ability to be a Team Player.
• Attend and positively participate in all Primary Meetings.   
• Supports National Certification process for all Massage Therapists and assists in this process as necessary.
• Attend and fully participate in continuing education, both internal and external.
• Strong, open and clear daily communications with the Massage Supervisor and Treatment Manager.
• Demonstrate exemplary guest service.
• Develop strong positive relationship with the Massage Education Coordinator, the Primary Massage Team, the Spa Operations Administrator and the Executive Spa Director.
• Follows direction of the Massage Education Coordinator and the Executive Spa Director.

 E.O.E

The Massage Therapist Subject Matter Expert is a NCBTMB service provider with advance training and CEU’s in a particular massage modality. Glen Ivy wishes to have onsite one Massage Therapy Subject Matter Expert for the following modalities: Prenatal, hot stone, and body treatments. They will provide training for new hires and be able to also assist in retaining current massage therapists when appropriate. They will also report to the Spa Director/Executive Spa Director in absence of the Assistant Spa Director. They will help assure that all members of the massage team are properly trained in service protocols and employee expectations. Must be able to work weekends evenings and some holidays License(s):  Must have current State License in Massage, current NCBTMB Certification. AMTA membership strongly preferred. Some College Preferred. Education:  A minimum of 750 hours of massage training from an accredited school. Current NCBTMB certification. Continuing education strongly expected. Duties & Responsibilities: 

• Understand, support, and assist in coordinating and participating in all internal massage-related and other pertinent training.
• Understand and support retail sales.
• Able to understand and utilize basic computer software and resort scheduling software.
• Flexible work schedule is expected.
• Helps assure that all protocols, standards and expectations are adhered to by all staff.
• Supports National Certification process for all massage therapists and assists in this process as necessary.
• Build positive relationships
• Maintain a positive attitude through open communication, understanding and respect.

 E.O.E

The Landscape Supervisor performs general maintenance duties so as to keep facilities and grounds in safe and working order with an expected result as s safe and well maintained facility and work zone while preserving the safety and comfort of guests and fellow employees.                                                     Education/Training:   High School Diploma, Supervisors Training or Experience Experience:  Previous leadership role in Landscape field with increasing landscape responsibilities and skills. Job-Related Skills:  

• Good communication skills.
• Safe and proper use of hand and power tools.
• Knowledge and use of proper work safety procedures.
• Able to work well with and direct others in a team environment.
• General landscape abilities.      
• Basic Administrative Skills

 Essential Duties & Responsibilities:

• Watering potted plants.
• Inspecting all work zones daily.
• Using a power blower.
• Leaves and debris.
• Fertilizing various types of plants and trees.
• Performing weed control (manual and chemical).
• Trimming trees.
• Trimming bushes, bougainvilleas, etc.
• Planting flower beds, palm trees, etc.
• Mowing lawns.
• Working on variety of irrigation systems.
• Planter beds.
• Pruning.
• Operate power landscape tools.
• Cleaning and maintaining equipment.
• Perform simple labor.
• Carrying supplies, equipment and tools.
• Maintaining ponds
• Working in a team.
• Cleaning and maintaining spa.
• Demolition.
• Digging and trenching.
• Moving rocks.
• Mixing and hauling mud product.
• Lifting mud buckets.
• Clean work sites from trash and debris.
• Organizing and maintaining work area and shops.
• Practicing Organic and Biodynamic Techniques.
• Agricultural Practices.
• Computer uses.

 Additional Responsibilities:

• Provide support to Managers on projects.
• Wearing proper uniform and approved steel toe boots at all times.
• Using personal safety equipment when required.
• Carrying eye protection at all times.
• Ensuring that Landscape employees are working in a safe and professional manner.
• Ensuring that all employee and guest areas are kept cleaned, organized and safe.
• Ensuring that all Landscaping tools are kept in a safe and working order.
• Assisting departmental safety training and safety meeting.
• Ensuring that Landscape employees are staying on task and using company time efficiently.
• Overseeing that all grounds maintenance is performed accurately and in timely manner.
• Overseeing chemical, tools and parts inventories.
• Seeing that Landscape work orders are completed correctly and on time.
• Assisting in employee 90 day and annual reviews.
• Performing weekly walk-through inspection of grounds with B&G Manager.
• Overseeing/performing p.m. and service on all serviced landscape equipment.
• Schedule and manage landscape staff
• Perform administrative duties as needed including coaching and counseling.
• Assist Manager/Director with recruitment and hiring of team members

E.O.E

Painters perform painting, wall patching, drywall repair and related duties on interiors and exteriors maintaining a high standard of quality workmanship to preserve a well maintained and enjoyable atmosphere. Must be able to work a flexible schedule including weekends, nights and some holidays. License(s): N/A                                                       Education/Training: High School Diploma                               Experience: 

• Previous commercial painting experience and skills
• Skilled in wall patching and drywall repair
• General maintenance skills a plus

          Job-Related Skills:

• Good communication skills
• Safe and proper use of hand, power tools and painting equipment
• Knowledge and use of proper work safety procedures
• Able to work well with others and in a team environment
• General mechanical abilities

Essential Duties & Responsibilities:

• Drywall and texture repair
• Painting
• Operating airless painting equipment
• Perform simple labor
• Carrying supplies, equipment and tools
• Minor demolition
• Clean work sites from trash and debris
• Organizing and maintaining work area and shops

Additional Responsibilities:

• Provide support to Manager on projects
• Wearing proper uniform and approved steel toe boots at all times
• Using personal safety equipment when required
• Carrying eye protection at all times
• Performs other Maintenance duties as assigned

E.O.E  

The Nursery Technician's duties are to provide an adequate supply of plants to keep facilities and grounds in beautiful and safe condition to provide guests with inspired and memorable experiences. Must be able to work weekends, evenings, and some holidays.  Education/Training:    High School Diploma, Nursery Experience. Horticulture Education Experience:    Previous Nursery and Landscape experience. Job-Related Skills: 

• Good communication skills.
• Safe and proper use of hand and power tools.
• Knowledge and use of proper work safety procedures.
• Able to work well with and direct others in a team environment.
• General landscape abilities.      
• Basic Administrative Skills

Essential Duties & Responsibilities: Zone Work

• Weed beds
• Dead Head all flowering shrubs, trees and annuals as needed
• Monitor irrigation to insure that all plants are receiving optimum water
• Remove spider webs as needed. (probably daily in Summer and Fall)
• Hose/wash down walkways, walls and decks as needed
• Remove dead or dying limbs, leaves or root suckers as needed
• Replace plants as needed
• Conduct basic pest control

 Nursery Work

• Organize plants in the nursery area to maintain functional and presentable park-like appearance
• Divide mature plants when appropriate
• Collect and organizes seeds whenever possible
• Start seeds seasonally to insure adequate plant material
• Start cuttings
• Water by hand as needed and monitor automatic irrigation
• Manage plants for change-out process
• Make and Have available an adequate supply of full sun and shade plants
• Monitor, maintain and create soil, mulch and compost
• Work closely with Container Garden Contractor to ensure adequate plant material as needed.
• Conduct pest control in nursery
• Assist with the writing and implementation of the Nursery Plan
• Other tasks will be assigned as needed.

   Additional Responsibilities:

• Provide support to Managers on projects.
• Wearing proper uniform and approved steel toe boots at all times.
• Using personal safety equipment when required.
• Carrying eye protection at all times.
• Ensuring that Landscape employees are working in a safe and professional manner.
• Ensuring that all employee and guest areas are kept cleaned, organized and safe.
• Ensuring that all Landscaping tools are kept in a safe and working order.
• Assisting departmental safety training and safety meeting.
• Ensuring that Landscape employees are staying on task and using company time efficiently.
• Overseeing that all grounds maintenance is performed accurately and in timely manner.
• Overseeing chemical, tools and parts inventories.
• Seeing that Landscape work orders are completed correctly and on time.
• Assisting in employee 90 day and annual reviews.
• Performing weekly walk-through inspection of grounds with B&G Manager.
• Overseeing/performing p.m. and service on all serviced landscape equipment.
• Schedule and manage landscape staff
• Perform administrative duties as needed including coaching and counseling.
• Assist Manager/Director with recruitment and hiring of team members

E.O.E

The Bath House Host provides and ensures a safe, friendly, and clean environment for our guests and to be conscientious of the guests’ needs and surroundings.  They should be an ambassador for the Spa to the guests and co-workers and communicate concerns and needs to their supervisor and management. Must be able to work weekends, evenings, and some holidays.  License(s):                  CPR and First Aid Certified, Blood Borne Pathogen Trained Education/Training:               High School Diploma Experience:                            ·                Knowledge of Purchasing and Inventory Control ·                Proven success at guest interaction and employee relations ·                Good common sense ·                Customer Service Job-Related Skills:                ·                Team player ·                Computer literate ·                Working knowledge of spread sheet program ·                Trouble shooter mentality ·                Organized ·                Flexible ·                Multi-task oriented                                  ·                Self motivated ·                Professional Appearance Daily responsibilities: ·         Ensure locker check list is adhered to ·         Ensure restrooms and showers are monitored throughout the day for cleanliness ·         Wiping down tops of receptacles ·         Wiping down benches, counter tops, furniture and plants ·         Wiping down locker cabinets and doors ·         Refilling all dispensers including water dispensers ·         Place long mats in hallways of showers taking care that they are lying flat ·         Put shower mats in place ·         Place hampers in their proper places ·         Cleaning mirrors ·         Maintain cleanliness of shower curtains ·         Ensure that outside and inside of lockers are clean and working properly ·         Sweeping ·         Ensuring towel cabinets are full ·         Attending to the needs of Spa guests ·         Attending to and ensuring the overall appearance of the Bath House ·         Presenting a helpful and cheerful attitude to guests and co-workers ·         Maintaining professionalism at all times ·         Alerting management to any disturbance, hazardous condition, or safety issue ·         Completing own duties in a timely manner ·         Being flexible and adapting to the changing needs of the Spa, with a smile ·         Maintain locker facility in its entirety ·         Ensure that all passageways are kept clear Additional Responsibilities:                                      ·         Ensure laundry area is kept safe, clean and swept            ·         Ensure that towels are kept organized and in the proper place. ·         Maintain overall appearance and organization of the laundry area. E.O.E  

Performs manicures and pedicures with the highest quality of customer service to Glen Ivy guest. Knowledge of inventory control highly desired. Maintain appropriate decorum, appearance and professionalism at all times. Inform Spa's guest of products available for retail sale. Cross promote other spa services. Assist in any activity deemed necessary for the normal operations of the manicure/pedicure department. E.O.E ESSENTIAL DUTIES & RESPONSIBILITIES: (Include but not limited to) • Provide the best possible manicure/pedicure services, and empathize to guests' needs and concerns by providing them with all services listed in the Glen Ivy brochure • Assisting in any activity deemed necessary for the normal operations of the manicure/pedicure department • Inform Spa's guest of products available for retail sale • Cross promote other spa services and encourage the sale of retail items • Educate our guest on the benefits of both the product and the service they are receiving • Willingness to attend and participate in staff meetings • Attend training sessions to increase his/her knowledge of products available for sale at Spa. • Check work station contents as early as possible and restock if necessary prior to start of appointment times. • Clean and restock work stations with all necessary supplies for the next day's schedule • Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. • Follow all company policies, procedures, and safety requirements • Attend all required meetings and training sessions • High attention to quality, detail, teamwork and customer service JOB-RELATED SKILLS: Effective interpersonal communication skills Ability to adhere to company and departmental policies Inventory control strongly desired LICENSE(S): State of California Cosmetology or State of California Manicurist License. Certificate of insurance for services naming Glen Ivy additionally insured. EDUCATION/TRAINING: Required training to receive license with continued education expected. Weekends, evenings and some holidays a must.

Maintenance Workers perform general maintenance duties so as to keep facilities and grounds in safe and working order with an expected result as s safe and well maintained facility and work zone while preserving the safety and comfort of guests and fellow employees. Must have previous experience with pool and spa cleaning and equipment, and property maintenance experience preferred. Strong team player with a friendly helpful attitude to perform general maintenance duties, including heavy labor, painting, mechanical, electrical, plumbing, building, etc., mostly outdoors. Ability to work under minimum supervision. Excellent customer service and interdepartmental communication skills. Must be highly motivated and self reliant. Background in painting and drywall preferred. Have troubleshooting experience. Weekends, evenings and some holidays a must. Entry Level Position. License(s): CPO Certification preferred. Experience: Previous maintenance responsibilities and skills. Rough construction.         Familiarity with a variety of general construction trades. Pool and spa cleaning and equipment maintenance. Job-Related Skills: Good communication skills. Safe and proper use of hand and power tools. Knowledge and use of proper work safety procedures. Able to work well with others and in a team environment. General mechanical abilities. Essential Duties & Responsibilities: Drywall and texture repair. General painting. General plumbing. Basic electrical. Basic construction /carpentry. Installing various type of flooring. Tile and grout repair. Installing various plumbing and electrical fixtures. Cleaning and maintaining pools and spas. Installing various types of pool and spa equipment. Repairing cool deck and mastic joints. Working with hazardous material such as muriatic acid and bleach. Off loading and distributing 55 gallon of chemical drum to various locations. Operating front end loader. Operating and maintaining high pressure washer. Operating drain auger. Demolition. Assembling various types of furniture and cabinetry. Moving furniture or boxes of products. Clean work sites from trash and debris.   E.O.E

Massage Therapists at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services, including body treatments, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Watsu, Shiatsu or Lomi Lomi. 

• Part time positions available for Nationally Certified (NCBTMB) therapists.
• Seasonal positions available for State Licensed (CAMTC) therapists.

Essential Duties & Responsibilities: Responsibilities include thoroughly completing standard specified room maintenance, set-up and clean-up daily. Ability to positively and effectively work within a large massage team.  Customization of services to guest needs and preferences.  Ability to exceed guest expectations as a direct result of services provided and educating guests about products and services. Must present a neat, clean and professional appearance and demeanor. Must be able to work weekends, evenings and some holidays. Job-Related Skills: Exceptional massage skills.  Impeccable guest service and interpersonal skills. Experience: Must have at least 2 years experience as a massage therapist in a Spa or other professional atmosphere.  Prefer at least 2 years experience in guest service or hospitality setting.   License(s) & Certification(s): Current State of California Massage License (CAMTC) and National Certification (NCBTMB). All Massage Therapists will be NCBTMB certified or will be committed and actively moving towards NCBTMB certification. Education/Training: Minimum 500 hours training from a qualified massage school. A resume must be submitted to be considered for this position. E.O.E

Spa Hosts should be Ambassadors for the Spa to guests and co-workers and communicate concerns and needs to the Guest Experience Manager. Spa Hosts are responsible for assuring that all outdoor Spa areas and Experience Spas are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. Spa Hosts are responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. Spa Hosts provide first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Experience Manager when necessary.  There is an absolute expectation that the Spa Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Experience Manager in a timely manner. Spa Hosts will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Experience Manager as appropriate. Must be able to tolerate outside work for a full 8 hour shift.  Must remain flexible with schedule availability and willing to work holidays and weekends. License(s): None required. CPR and First Aid Certified. Education/Training: High School Diploma or equivalent preferred. Experience: At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.  Job-Related Skills: Must have exemplary guest service and guest interaction skills.  Must be able to support and effectively work on a fast-paced, high energy Team. Punctuality and dependability are expected. Essential Duties & Responsibilities:

• Proactively stock clean towels and gather used towels from various areas of the Spa.
• Proactively assure that Spa grounds and Spas free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day.  Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
• Maintain clear and consistent communications with Guest Experience Manager as well as fellow Spa Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
• Maintain appropriate decorum, appearance, and professionalism at all times.
• Ability and willingness to learn and take on new responsibilities.
• Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

Additional Responsibilities:

• Assist in inventory control of products and linens.
• Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
• Conduct tours for guests and visitors.
• Pro-actively greet and manage admissions line.
• Proactively interact with guests and answer questions as needed.
• Proactively assure that storage trailers are neat and clean at all times. 

E.O.E

Central Reservation Agents are responsible for handling all phone inquiries on behalf of Glen Ivy Hot Springs. Handle inbound calls in a fast-paced call center environment with a focus on converting all calls into sales. Assist with fielding guest questions and reservation requests in an efficient, professional and respectful manner. Agents are expected to be excellent and precise communicators. All calls must be answered and handled professionally and according to Glen Ivy standards and guidelines. Must be able to successfully utilize an ACD telephone while simultaneously interfacing with Glen Ivy's multiple spa activity management system. Schedule must be flexible, on call availability a plus. Proficiency in Millennium spa software is a plus. Weekends and some holidays a must.                                              Education/Training: High School graduate.                                                             Experience:  Hospitality environment. Sales experience. CallCenter experience.        Job-Related Skills:

• Reading, writing and oral proficiency in the English language.
• Computer proficient.
• Proven ability to handle multiple tasks.
• The ability to answer all incoming calls promptly with a pleasant tone of voice.
• Communicate skills are open, articulate, constructive, and effective and must have a Can-do Attitude.
• Emotional maturity and judgment, ability to remain calm, cool and levelheaded.
• A proven ability to work varied shifts and holidays.
• A proven professional who conducts themselves in business with only the highest sense of integrity and honesty.
• Ability to answer all calls questions about Glen Ivy knowledgeably and professionally.
• Ability to convert questions and inquiries into bookings.
• Ability to optimize resources to maximize revenues.
• Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Ability to communicate in second language.
• Ability to prioritize and organize and successfully complete work assignments.
• Ability to remain calm and courteous with demanding/difficult employees and in pressure situations.
• Ability to focus attention on details, be well organized and follow up.
• Ability to maintain confidentiality of guest and employee information.
• Ability to work cohesively and positively with other departments as part of a team.

Essential Duties & Responsibilities:

• Must have the ability to ask and answer questions and convert all calls to live bookings.
• Must be naturally curious about the guest, the position and the industry.
• Must describe all spa services, hours of operation, daily activities, and special functions, etc. accurately.
• The ability to successfully utilize the activity management system/computer.
• Must provide exceptional guest services.
• Must have the ability to optimize our resources.
• Must be bale to up sell and add on treatments.
• Must enter guest information accurately and efficiently.
• Must have a sense of urgency to follow-up with guests, and service providers.
• Must posses the initiative to investigate, resolve and recover non-routine guests’ challenges.
• Must be able to do multi-task.
• Book appointments for various locations accurately.
• Travel to all our locations to attend training.
• Must sell and process gift cards accurately.
• Must perform any mail functions.
• Must maintain our date base clean and accurately.
• Must be able to track and tally all marketing promotions, or forms of distribution.
• Must do cashier procedures accurately.
• Must follow proper payroll procedures.
• The ability to run reports when needed.
• The ability to report and log all telephone maintenance and operational problems.
• The ability to handle messages accurately and timely.
• The ability to train new hires.
• The ability to be trained and work cross-departmentally.
• The ability to perform other task or projects as assigned by management and staff.

 E.O.E

Responsibilities include informing Spa's guests of products available for retail sale. Educating our guests on the benefits of both the product and the service they are receiving. Check, clean and restock work stations with all necessary supplies prior to the start of appointment times and for the next day's schedule. Light maintenance of women's locker room, solarium and spa lobby area. Attend training sessions to increase knowledge of products available for sale at Spa. Must project enthusiasm and energy with focus on superior customer service skills inclusive of complaint resolution. Follow all company policies, procedures, and safety requirements. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. High attention to quality, detail and teamwork. Maintain appropriate decorum, appearance and professionalism at all times. Entry Level Position. Retail, data entry, and cash handling experience is a plus. Weekends, evenings and some holidays a must. E.O.E

Cook I -- PT Seasonal Must have a minimum of 2 years experience in a high quality, high volume restaurant setting. Responsibilities include setting up hot and cold line as needed and replenishing service lines as necessary. Ability to stand long hours and must be able to function under pressure. Specific responsibilities include preparing menu items while maintaining the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards. Requires Riverside County Food Handlers Card. Weekends, evenings and some holidays are required.

One year kitchen experience. Responsible for cleaning equipment, dishes, kitchen facilities, bussing tables and assisting with food preparation. This is a very busy area and one must be able to work with positive energy. Weekends, evenings and some holidays a must. License(s):   Riverside County Food Handlers Card                                                       Education/Training:  High school diploma or equivalent. Experience:

• 1 year quality/ high volume kitchen experience.

Job-Related Skills:

• Flexible hours, weekends and holidays are required.
• Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

• Ensure clean and sanitized utensils, plate ware, glassware and equipment.
• Responsible for setting up and closing down dish machine according to company standards.
• Preventive maintenance of dish machine.
• Ensure proper storage of pots/pans and equipment according to sanitation and company standards.
• Cleans walls, floors in dish area, kitchen line and front of house.
• Cleans and wipes down all tables and chair in employee café eating area.
• Cleans and sweeps floor at café employee eating area
• Perform shift change and/or opening, closing duties.
• Arrive to work on time, attend daily and monthly shift meetings on time.
• Adheres to and maintains all kitchen SOP’s
• Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
• Maintain storage of proper chemicals and supplies required for the dish machine.

E.O.E  

The Spa Coordinator is responsible for day to day operations of the guest service department. There is a high expectation that Coordinators will meet or exceed goals pertaining to metrics measurements, to include cross selling, up-sales and same day service sales. As with all employees of Glen Ivy Hot Springs, Coordinators will embrace all standards and expectations set forth by Glen Ivy Hot Springs. Coordinators must be able to flow with, embrace, adapt and implement change. Must be able to work weekends, evenings, and some holidays. Education/Training: High School diploma or equivalent required, College degree preferred; Hospitality Management strongly preferred. Experience:  Impeccable guest service skills, strong basic computer skills, successful cash handling skills. Customer Service; proven success at guest interaction and employee relations. Good common sense and some spa/salon experience preferred.  Retail and inventory control knowledge a plus. Proven success in meeting sales goals.  Job-Related Skills:

• Proficient in resort scheduling system
• Strong computer skills
• Guest conflict resolution
• Ability to successfully multi-task in an organized and complete manner while maintaining a consistent and clear attitude of service.
• Proper telephone etiquette.
• Ability to purposefully communicate with teammates, supervisors and leaders. Must be a team player and be able to build positive relationships.
• Consistently project a personable, approachable, welcoming presence.
• Accountable for the success of Team and individual metrics goals.
• Must have a professional appearance.
• Problem solving and the ability to foresee potential problems and create solutions to ensure each guest a Quality Experience.
• Cross promote spa services and encourage the sale of retail items.
• Educate each guest on the benefits of both products and services.
• Strive to maintain high utilization on the service schedule by booking appointments to maximum capacity

Customer Service:

•   Maintain High Touch, High Visibility interaction with both internal and external guest.
•   Anticipate, identify and ensure customer needs are being met in the best possible way.
•   When in buildings, engage all guests entering with the “Glen Ivy Welcome: and all waiting guest in pleasant and warm dialogue.
• Must have intimate knowledge of services offered, products, spa grounds, guest programs and events and the history of Glen Ivy to effectively communicate to guest.
• Handle guest concerns, comments and questions with grace, professionalism and warmth. Capable of navigating through POS system to solve issues or problems.
• Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.
• Be ready and proactive in answering any guest questions or concerns.
• Greet each guest with the “Glen Ivy Welcome” when they walk through the door.
• Be ready and prepared to go above and beyond each guest expectations. Deliver with genuine warmth and friendliness.
• Inspire memorable, meaningful and enjoyable in everyone, every day.                                     
• Communicate with Guest Experience Manager and Service Manager when necessary to complete or resolve tasks, guest issues, service provider’s issues or service schedules.
• All other duties as assigned by the Director of Operations.

E.O.E