Responsibilities include informing Spa’s guests of products available for retail sale. Educating our guests on the benefits of both the product and the service they are receiving. Check, clean and restock work stations with all necessary supplies prior to the start of appointment times and for the next day’s schedule. Light maintenance of women’s locker room, solarium and spa lobby area. Attend training sessions to increase knowledge of products available for sale at Spa. Must project enthusiasm and energy with focus on superior customer service skills inclusive of complaint resolution. Follow all company policies, procedures, and safety requirements. Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors. High attention to quality, detail and teamwork. Maintain appropriate decorum, appearance and professionalism at all times.

Entry Level Position. Retail, data entry, and cash handling experience is a plus.

Weekends, evenings and some holidays a must.

E.O.E

The Corona Salon Retail Sales Specialist is responsible for giving our Glen Ivy Guests impeccable and friendly service when visiting Glen Ivy. The Guest is always our #1 priority and all tasks should be dropped when guests enter the salon. The Corona Salon Retail Sales Specialist is responsible for engaging with our guests from checking in Guests for the day, selling on the sales floor, always assisting the esthetician’s in closing their retail sales, maintaining store cleanliness, stocking and restocking items daily Corona Salon Retail Sales Specialist will report to the GTM and the Spa Director/Executive Spa Director. The Corona Salon Retail Sales Specialist should always conduct themselves professional and approachable at all times.

License(s):   Valid California Drivers License or ID, Esthetician/Cosmetology license required                                                                 

Education/Training: High school, some college preferred, Beauty retail experience preferred, Make-up application experience preferred.

Experience:  1-2 years of retail experience preferred.              

Job-Related Skills:           

• Represent and promote Primavera, Clarisonic, Jane Iredayle, Moroccain Hair Oil, Coola and other salon retail brands VIA closing sales, organizing retail pop up events, recalling clients to repurchase products and other out/inside of the box initiatives.
• Excellent customer service skills.
• Commitment to excellence and high standards.
• Computer knowledge.
• Able to interact and communicate effectively with all guests, employees and management.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Professional appearance and demeanor.
• Creative, flexible, and innovative team player.
• Ability to understand and follow written and verbal instructions.
• Ability to manage priorities and workflow.
• Ability to work in a fast and efficient manner.
• Any combination of education, training, or experience that provides the knowledge, skills and abilities.

E.O.E

Esthetician – Part-time

Our Glen Ivy Estheticians will be proficient in European style facials, body and face waxing, knowledge in product recommendation, and guest communication skills. Provide healthy skincare and recommend professional products to create a daily regimen to help maintain healthy skin for our Glen Ivy guests. Assist in any activity deemed necessary for the normal operations of the aesthetics department. Maintain appropriate decorum, appearance and professionalism at all times. Inform Spa’s guest of products available for retail sale. Cross promote other spa services. Must be able to work weekends and some holidays.

License(s):

Current state of California Esthetician’s or Cosmetologist’s license required. Current CIDESCO certification strongly preferred, current NCEA membership strongly preferred.

Education/Training:

Continuing education with an emphasis on current and relevant skin care trends, techniques, products and industry standards strongly expected.

Experience:

Minimum 2 years experience as an Esthetician preferred. Internal and external guest service and relations (interpersonal communication) experience and skill. Exemplary knowledge and abilities in guest services and esthetic techniques. Basic computer literacy expected. Continuing education expected.

E.O.E

Security Representatives perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment. Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the spa to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication a two way radio. Maintain order in the spa, dealing with the welfare of guests, eg., coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of spa policy and civil laws as warranted for the security and safety of spa guests, employees, patrons and property. Observe the camera monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Guest Experience Manager; report any alarms similarly. Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.

License(s): California Guard Card and CPR Certified and First Aid is a plus.

Education/Training: High School Diploma required.  Some college experience is desired

Experience: Proven success at guest interaction and employee relations. Customer service. Good common sense. Safety and OSHA Training. CPR and First Aid Training

Other Duties & Responsibilities:

• Effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and create detailed reports with that information.
• Assist with lock challenges
• Coordinate expedient response to emergency conditions or safety hazards and threats to life and or property in a calm, rational manner.
• Handle undesired conduct, violations of spa policy and civil warranted for the security and safety of spa guests, employees and property.
• Answer security telephone and radio as needed and respond with priority.
• Maintain parking order for guest and employee parking.
• Observe camera monitors for any unusual activity and report to Guest Experience Manager.
• Screen persons entering entrances for purpose and authorization, including building checks.
• Escort guests and employees as required to parking lots
• Assist with line control.

E.O.E

To create and develop content for marketing materials such as emailers, press releases, website content, blog posts, handouts/flyers, brochures, to help us convert visitors into leads … and leads into highly satisfied guests! Bachelor’s degree in communications, marketing, business or equivalent. Master’s degree or 5+ years industry experience preferred.  5-10 years of experience in a corporate environment, in marketing, public relations and/or corporate communications with a minimum of 2-3 years of marketing and content creation experience. Good oral and written communication and decision making skills with attention to detail. Proven success in project management creating and maintaining successful, efficient marketing programs.

Weekends, evenings and some holidays a must.

Line Cook II — PT Seasonal Must have a minimum of 1 year experience in a high quality, high volume restaurant setting. Responsibilities include setting up hot and cold line as needed and replenishing service lines as necessary. Ability to stand long hours and must be able to function under pressure. Specific responsibilities include preparing menu items while maintaining the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards. Requires Riverside County Food Handlers Card. Weekends, evenings and some holidays are required .

E.O.E

The Building Host  should be an Ambassador for the Spa to the guests and co-workers and communicate concerns and needs to the Guest Treatment Manager. The Building Host is responsible for assuring that all outdoor Spa areas and treatment buildings are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. The Building Host is responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. The Building Host is responsible for providing first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Treatment Manager when necessary.  There is an absolute expectation that the Building Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Treatment Manager in a timely manner. The Building Host will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Treatment Manager as appropriate. Must be able to work weekends, evenings, and some holidays.

License(s):   None required.  CPR and First Aid Certified.                          

Education/Training:   High School Diploma or equivalent preferred.                        

Experience:  At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.              

Job-Related Skills: Must be able to tolerate outside work for a full shift.  Must remain flexible with schedule availability and willing to work holidays and weekends.  Must have exemplary guest service and guest interaction skills.  Must be able to support and effectively work on a fast-paced, high energy Team. Must be punctual, dependable and flexible. Must be able to effectively multi-task.  Must embrace and fulfill the duties and expectations of a Supervisory role. Must act as a role model for other employees at all times.

Essential Duties & Responsibilities:

• Assist in scheduling staff.
• Assist Guest Treatment Manager in assuring that proper staffing levels are maintained in accordance with business levels.
• Assist Guest Treatment Manager in assuring that all opening and closing duties in all zones and buildings are completed to standard expectations.
• Attend all pertinent and positively contribute to Department and Company meetings.
• Proactively stock clean towels and gather used towels from various areas of the Spa.
• Proactively assure that all areas of treatment buildings cleaned and stocked, to include prep area, restrooms, lobby and hallways.
• Proactively assure that Spa grounds and buildings free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day.  Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
• Must be trained in and able to perform all Guest Services duties as needed.
• Maintain clear and consistent communications with Guest Treatment Manager as well as fellow Building Hosts. Alerting management to any disturbance, hazardous condition, or safely issue throughout the day.
• Maintain appropriate decorum, appearance, and professionalism at all times.
• Attendance and positive participation in staff meetings.
• Ability and willingness to learn and take on new responsibilities.
• Follow all company guidelines, procedures, and safety requirements.
• Attend and positively participate in all required meetings and training sessions.
• High attention to quality, detail, teamwork and guest service.
• Maintain Glen Ivy’s standard for excellence in the spa industry.
• Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional manner.

 Additional Responsibilities:

• Assist in inventory control of products and linens.
• Accurate and mindful check-in of linen deliveries.  Report any discrepancies or concerns surrounding linens or linen delivery to the CFO.
• Prepare treatment products accurately, with an attention to measurement, cleanliness and timeliness. 
• Must be a role model in fulfilling all standards and expectations regarding attendance, uniforms and appearance, guest interaction, etc. 
• Conduct tours for guests and visitors.
• Pro-actively greet and manage admissions line.
• Proactively interact with guests and answer questions as needed.
• Proactively assure that storage trailers are neat and clean at all times.

E.O.E

One year kitchen experience. Responsible for cleaning equipment, dishes, kitchen facilities, bussing tables and assisting with food preparation. This is a very busy area and one must be able to work with positive energy. Weekends, evenings and some holidays a must.

License(s):   Riverside County Food Handlers Card                                                      

Education/Training:  High school diploma or equivalent.

Experience:

• 1 year quality/ high volume kitchen experience.

Job-Related Skills:

• Flexible hours, weekends and holidays are required.
• Able to stand long hours and must be able to function under pressure.

Essential Duties & Responsibilities:

• Ensure clean and sanitized utensils, plate ware, glassware and equipment.
• Responsible for setting up and closing down dish machine according to company standards.
• Preventive maintenance of dish machine.
• Ensure proper storage of pots/pans and equipment according to sanitation and company standards.
• Cleans walls, floors in dish area, kitchen line and front of house.
• Cleans and wipes down all tables and chair in employee café eating area.
• Cleans and sweeps floor at café employee eating area
• Perform shift change and/or opening, closing duties.
• Arrive to work on time, attend daily and monthly shift meetings on time.
• Adheres to and maintains all kitchen SOP’s
• Ensures the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards.
• Maintain storage of proper chemicals and supplies required for the dish machine.

E.O.E

Must have a minimum of 1 year experience in a high quality, high volume restaurant setting. Responsibilities include setting up hot and cold line as needed and replenishing service lines as necessary. Ability to stand long hours and must be able to function under pressure. Specific responsibilities include preparing menu items while maintaining the highest safety, health and sanitation standards in accordance with OSHA, County of Riverside Health Department and Glen Ivy Hot Springs and Spa standards. Requires Riverside County Food Handlers Card. Weekends, evenings and some holidays are required.

Maintenance Workers perform general maintenance duties so as to keep facilities and grounds in safe and working order with an expected result as s safe and well maintained facility and work zone while preserving the safety and comfort of guests and fellow employees. Must have previous experience with pool and spa cleaning and equipment, and property maintenance experience preferred. Strong team player with a friendly helpful attitude to perform general maintenance duties, including heavy labor, painting, mechanical, electrical, plumbing, building, etc., mostly outdoors. Ability to work under minimum supervision. Excellent customer service and interdepartmental communication skills. Must be highly motivated and self reliant. Background in painting and drywall preferred. Have troubleshooting experience. Weekends, evenings and some holidays a must. Entry Level Position.

License(s): CPO Certification preferred.

Experience: Previous maintenance responsibilities and skills. Rough construction.         Familiarity with a variety of general construction trades. Pool and spa cleaning and equipment maintenance.

Job-Related Skills: Good communication skills. Safe and proper use of hand and power tools. Knowledge and use of proper work safety procedures. Able to work well with others and in a team environment. General mechanical abilities.

Essential Duties & Responsibilities:

Drywall and texture repair.

General painting.

General plumbing.

Basic electrical.

Basic construction /carpentry.

Installing various type of flooring.

Tile and grout repair.

Installing various plumbing and electrical fixtures.

Cleaning and maintaining pools and spas.

Installing various types of pool and spa equipment.

Repairing cool deck and mastic joints.

Working with hazardous material such as muriatic acid and bleach.

Off loading and distributing 55 gallon of chemical drum to various locations.

Operating front end loader.

Operating and maintaining high pressure washer.

Operating drain auger.

Demolition.

Assembling various types of furniture and cabinetry.

Moving furniture or boxes of products.

Clean work sites from trash and debris.

E.O.E

Front Desk Spa Coordinator for the Estheticians, Nail Technicians and Massage Therapists. Customer service background and computer skills. Spa or salon experience a plus. Outgoing, friendly, detailed individual needed to greet, schedule, and assist our guests. Experienced at providing excellent guest services service both on the phone and in person.  Must have a flexible, open schedule and able to multitask. Prior cash handling and data entry experience needed. Knowledge of appointment software a plus.

Weekend, evening and holiday availability is required. Hourly $8.50 P/H.

Spa Hosts should be Ambassadors for the Spa to guests and co-workers and communicate concerns and needs to the Guest Experience Manager. Spa Hosts are responsible for assuring that all outdoor Spa areas and Experience Spas are clean, organized, stocked with sufficient supplies, and free from hazards and safety issues at all times. Spa Hosts are responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual guests during the course of their day. Spa Hosts provide first aid and the proper reporting of guest injuries through guest injury reports and by contacting the Guest Experience Manager when necessary. There is an absolute expectation that the Spa Host will communicate all necessary information, including maintenance and safety issues, guest issues and/or concerns, landscaping issues or any other significant occurrence, item or issue to the Guest Experience Manager in a timely manner. Spa Hosts will be diligent in awareness and contact with guests and will be aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and found items and will report such items to the Guest Experience Manager as appropriate. Must be able to tolerate outside work for a full 8 hour shift. Must remain flexible with schedule availability and willing to work holidays and weekends.

License(s): None required. CPR and First Aid Certified.

Education/Training: High School Diploma or equivalent preferred.

Experience: At least two years experience in a guest service-related position. Housekeeping or Grounds-keeping experience.

Job-Related Skills: Must have exemplary guest service and guest interaction skills. Must be able to support and effectively work on a fast-paced, high energy Team. Punctuality and dependability are expected.

Essential Duties & Responsibilities:

• Proactively stock clean towels and gather used towels from various areas of the Spa.
• Proactively assure that Spa grounds and Spas free of trash; empty trash cans regularly, pick up trash from Spa grounds      throughout the day. Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to cleanliness, neatness and being orderly.
• Maintain clear and consistent communications with Guest Experience Manager as well as fellow Spa Hosts. Alerting      management to any disturbance, hazardous condition, or safely issue throughout the day.
• Maintain appropriate decorum, appearance, and professionalism at all times.
• Ability and willingness to learn and take on new responsibilities.
• Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional      manner.

Additional Responsibilities:

• Assist in inventory control of products and      linens.
• Report any discrepancies or concerns surrounding      linens or linen delivery to the CFO.
• Conduct tours for guests and visitors.
• Pro-actively greet and manage admissions line.
• Proactively interact with guests and answer questions as needed.
• Proactively assure that storage trailers are neat and clean at all times.

E.O.E

The Bath House Host provides and ensures a safe, friendly, and clean environment for our guests and to be conscientious of the guests’ needs and surroundings. They should be an ambassador for the Spa to the guests and co-workers and communicate concerns and needs to their supervisor and management. Must be able to work weekends, evenings, and some holidays.

License:

• CPR and First Aid Certified, Blood Borne Pathogen Trained

Education/Training:

• High School Diploma

Experience:

• Knowledge of Purchasing and Inventory Control, Proven success at guest interaction and employee relations, Good common sense, Customer Services

Job-Related Skills:

• Team Player
• Computer literate
• Working knowledge of spread sheet program
• Trouble shooter mentality
• Organized
• Flexible
• Multi-task oriented
• Self motivated
• Professional Appearance

Daily responsibilies:

• Ensure locker check list is adhered to
• Ensure restrooms and showers are monitored throughout the day for cleanliness
• Wiping down tops of receptacles
• Wiping down benches, counter tops, furniture and plants
• Wiping down locker cabinets and doors
• Refilling all dispensers including water dispensers
• Place long mats in hallways of showers taking care that they are lying flat
• Put shower mats in place
• Place hampers in their proper places
• Cleaning mirrors
• Maintain cleanliness of shower curtains
• Ensure that outside and inside of lockers are clean and working properly
• Sweeping
• Ensuring towel cabinets are full
• Attending to the needs of Spa guests
• Attending to and ensuring the overall appearance of the Bath House
• Presenting a helpful and cheerful attitude to guests and co-workers
• Maintaining professionalism at all times
• Alerting management to any disturbance, hazardous condition, or safety issue
• Completing own duties in a timely manner
• Being flexible and adapting to the changing needs of the Spa, with a smile
• Maintain locker facility in its entirety
• Ensure that all passageways are kept clear

Additional Responsibilities:

• Ensure laundry area is kept safe, clean and swept
• Ensure that towels are kept organized and in the proper place.
• Maintain overall appearance and organization of the laundry area

E.O.E

Pool Servers / Bartenders will rotate shifts between pool side server and bartender in the Paradise Bar. Pool servers will maintain a constant presence in their assigned station interacting with guests frequently. They will take food and beverage orders for guests and deliver the orders poolside.  This is a position with a high volume of guest interaction. Bartenders in the Paradise Bar will serve guests beer, wine, cocktails, and a limited food menu. Receives and records cash and charge payments. Balances cash receipts against register tape on a daily basis. Perform clerical duties related to cash collections and recording. Assists in the preparation and presentation of food and beverage items. Busses tables as necessary. Must be able to work weekends, evenings, and some holidays.

License(s):      Riverside CountyFood Handlers Card

Education/Training:  High school diploma or equivalent.

Experience:

• 1 year quality/ high volume kitchen experience.

Job-Related Skills:   

• Basic math skills.
• Attention to detail.
• Present a neat appearance.
• Strong organizational skills.
• Strong communication skills.
• Strong knowledge of beer, wine, and cocktails.
• Ability to make beverage suggestions and recommendations.
• Able to do repetitious work accurately.
• Flexible hours, weekends and holidays are required.
• Able to stand long hours and must be able to function under pressure.
• Able to deal tactfully and pleasantly with customers.

Essential Duties & Responsibilities:

• Greet all guests in their assigned pool station or approaching the beverage bar.
• Monitors beverage and snack item pars to maintain appropriate amounts for service.
• Follows proper portion control.
• Adheres to and maintains all kitchen SOP’s
• Use a POS system to accurately tally guest transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Compute and record totals of transactions.
• Identify prices of goods, services or admission, and tabulate bills using POS system.
• Performs and works directly with the guests.
• Busses pool area as needed.
• Complete all side work as assigned.
• Issue receipts, refunds, credits, or change due to customers.
• Ensures complete guest satisfaction.

Additional Responsibilities:

• Prepares fruit garnishes for beverages.
• Follows the established working schedule for the restaurant team.
• Works as a member of the team.
• Maintains “clean as you go” policy.
• Maintains clean work areas and equipment.
• Up-sell products as the opportunity arise.
• Give suggestions to the FOH Manager on how to improve your area.
• Follow and maintain proper uniform procedures.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Receive payment by cash, check, credit cards, gift cards or automatic debits.
• Resolve customer complaints.
• Performs miscellaneous duties as assigned

E.O.E

Grotto Hosts are responsible for the daily operations of Club Mud and Grotto, as well as the overall performance of Club Mud and Grotto, as indicated by guest experience and comments.  As these two areas of Glen Ivy, are signature pieces of the overall guest experience, it is imperative the Hosts operate the department at a level reflective of Glen Ivy’s high standard for guest service and overall performance.  An essential function of the Grotto and Club Mud Host is to be an advocate for the needs both staffing and maintenance of the department to ensure proper operation and flow is maintained at a high level of performance.

License(s): None required             

Education/Training:  High school diploma (or equivalent                     

Experience: Guest relations (interpersonal communication)              

 Job-Related Skills:

• Customer Service
• Computer e.g. Word Perfect & Excel – a plus
• Cash Handling
• Previous experience in a salon/spa environment is helpful

Essential Duties & Responsibilities: (Include but not limited to)

• Represent Spa to Spa’s guest.
• Assisting in any activity deemed necessary for the normal operations of the Grotto/ Club Mud
• Maintain appropriate decorum, appearance and professionalism at all times.
• Inform Spa’s guest of products available for retail sale
• Educate our guest on the benefits of both the product and the service they are receiving
• Willingness to attend and participate in staff meetings
• Attend training sessions to increase his/her knowledge of products available for sale at Spa.
• Check work station contents as early as possible and restock if necessary prior to start of appointment times.
• Clean and restock work stations with all necessary supplies for the next day’s schedule
• Communicate with the Guest Experience Manager in regards to equipment shortages, scheduling errors and compensation errors.
• Ability to learn and perform new services
• Follow all company policies, procedures, and safety requirements
• Attend all required meetings and training sessions
• High attention to quality, detail, teamwork and customer service
• Maintaining Glen Ivy’s standard for excellence in the spa industry
• Must attend classes, seminars, shows and conventions
• Build Positive Relationships
• Give each and every Glen Ivy guest 100% of yourself during “their time” with you by creating a “Glen Ivy Experience” for them
• Create a “Quality Experience” for every guest.
• Ensure a fun atmosphere
• Up sell on property by performing walk-through’s and doing demos

E.O.E

Proficiency in European style facials, body and face waxing, knowledge in product recommendation, and guest communication skills. Provide healthy skincare and recommend professional products to create a daily regimen to help maintain healthy skin for our Glen Ivy guests. Assist in any activity deemed necessary for the normal operations of the aesthetics department. Maintain appropriate decorum, appearance and professionalism at all times. Inform Spa’s guest of products available for retail sale. Cross promote other spa services. Required to meet minimum monthly retail sales goals.

Requires a current State of California Cosmetology License and Certificate of insurance for services naming Glen Ivy as additionally insured.

Weekends, evenings and some holidays a must.

Performs manicures and pedicures with the highest quality of customer service to Glen Ivy guest. Knowledge of inventory control highly desired. Maintain appropriate decorum, appearance and professionalism at all times. Inform Spa’s guest of products available for retail sale. Cross promote other spa services. Assist in any activity deemed necessary for the normal operations of the manicure/pedicure department.

E.O.E

ESSENTIAL DUTIES & RESPONSIBILITIES: (Include but not limited to)
• Provide the best possible manicure/pedicure services, and empathize to guests’ needs and concerns by providing them with all services listed in the Glen Ivy brochure
• Assisting in any activity deemed necessary for the normal operations of the manicure/pedicure department
• Inform Spa’s guest of products available for retail sale
• Cross promote other spa services and encourage the sale of retail items
• Educate our guest on the benefits of both the product and the service they are receiving
• Willingness to attend and participate in staff meetings
• Attend training sessions to increase his/her knowledge of products available for sale at Spa.
• Check work station contents as early as possible and restock if necessary prior to start of appointment times.
• Clean and restock work stations with all necessary supplies for the next day’s schedule
• Communicate with reception desk and Director of Spa Services in regards to equipment shortages, scheduling errors and compensation errors.
• Follow all company policies, procedures, and safety requirements
• Attend all required meetings and training sessions
• High attention to quality, detail, teamwork and customer service

JOB-RELATED SKILLS:
Effective interpersonal communication skills
Ability to adhere to company and departmental policies
Inventory control strongly desired

LICENSE(S): State of California Cosmetology or State of California Manicurist License. Certificate of insurance for services naming Glen Ivy additionally insured.

EDUCATION/TRAINING: Required training to receive license with continued education expected.

Weekends, evenings and some holidays a must.

Massage Therapists at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services, including body treatments, offered by Glen Ivy Hot Springs, with the exception of specialty services such as Watsu, Shiatsu or Lomi Lomi.

• Part time positions available for Nationally Certified (NCBTMB) therapists.
• Seasonal positions available for State Licensed (CAMTC) therapists.

Essential Duties & Responsibilities: Responsibilities include thoroughly completing standard specified room maintenance, set-up and clean-up daily. Ability to positively and effectively work within a large massage team.  Customization of services to guest needs and preferences.  Ability to exceed guest expectations as a direct result of services provided and educating guests about products and services. Must present a neat, clean and professional appearance and demeanor. Must be able to work weekends, evenings and some holidays.

Job-Related Skills: Exceptional massage skills.  Impeccable guest service and interpersonal skills.

Experience: Must have at least 2 years experience as a massage therapist in a Spa or other professional atmosphere.  Prefer at least 2 years experience in guest service or hospitality setting.  

License(s) & Certification(s): Current State of California Massage License (CAMTC) and National Certification (NCBTMB).

All Massage Therapists will be NCBTMB certified or will be committed and actively moving towards NCBTMB certification.

Education/Training: Minimum 500 hours training from a qualified massage school.

A resume must be submitted to be considered for this position.

E.O.E

We are currently accepting resumes for future hiring.

Nail Technicians perform manicures and pedicures with the highest quality of customer service to Glen Ivy guest. Knowledge of inventory control highly desired. Maintain appropriate decorum, appearance and professionalism at all times. Inform Spa’s guest of products available for retail sale. Cross promote other spa services. Assist in any activity deemed necessary for the normal operations of the manicure/pedicure department. Weekends, evenings and some holidays a must.

License(s):
• State of California Cosmetology or State of California Manicurist License.
• Certificate of insurance for services naming Glen Ivy additionally insured.

Education & Training:
• Continued education expected.

Experience:
• Strong abilities in manicures, pedicures, and guest relations.

E.O.E

The Spa Administrator will be accountable in assuring the accurate and timely completion of all clerical and administrative tasks for the Operations and Spa Department and as directed by the Spa Director, Guest Treatment Manager and Operations Manager to include timekeeping scheduling and general office and administrative duties. Position requires a proactive, self-motivated, achiever with positive disposition and attitude.

Dress Code: Business Casual (no jeans or tank tops)

License(s): None Required

Education/Training: Minimum high school diploma. Some college preferred.

Experience: Prefer at least 2 years administrative or clerical experience and at least 2 years guest service experience. Resort, hospitality or Spa experience a plus.

Job-Related Skills: Strong computer, telephone and communication skills. Ability to multi-task. Impeccable organizational skills a must. Must be competent in Word, Excel Publisher, Outlook, and internet.

Essential Duties & Responsibilities:

• Accountable for the timely completion of all duties related to timekeeping, to include keeping electronic timekeeping system updated, tracking attendance, tardiness and missed punches.
• Assist in completing various spreadsheets and reports relating to Spa and Operations.
• Create, maintain and update schedules and related duties associated with Operations.
• Assist in other administrative operational and clerical duties as needed and as directed by the Spa Director, Guest Treatment Manager and/ or Operations Manager..
• Create, maintain and update all coaching and counseling’s as directed.
• Assist in performance reviews; creating and delivery.

Additional Responsibilities:

• General office duties as assigned.
• Administering and assisting WC employees with modified work.
• Maintain positive relations with all members of the Spa Operations Team.
• Open and close spa as necessary.
• Assist in Operations support, including coordinator and guest service.
• Be a support in the Spa as needed

E.O.E

Massage Therapists at Glen Ivy will be proficient in massage and possess impeccable guest service skills. Massage Therapists will be committed to and involved in the greater massage community through involvement in professional organizations and continued education. Additionally, all Massage therapists at Glen Ivy will support and positively participate in in-house continued education through Glen Ivy Hot Springs Corporate Trainer. It is an absolute expectation that all Massage Therapists will perform all services offered by Glen Ivy Hot Springs, with the exception of specialty services to include Watsu, Shiatsu and Lomi Lomi. All Massage Therapists will be NCBTMB certified or will be committed and actively moving towards NCBTMB certification. Must be available to work weekends, evenings and holidays.

License(s):
• Current State of California Massage Certification/License
• NCBTMB certification (preferred)

Education & Training:
• Minimum 500 hours training from a qualified massage school.

Experience:
• Prefer at least 2 years experience as a massage therapist in a Spa or other professional atmosphere.
• Prefer at least 2 years experience in guest service or hospitality setting.

E.O.E